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Sheraton Philadelphia University City Hotel

Philadelphia , 3549 Chestnut Street (Show on Map)

8.0

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Sheraton Philadelphia University City Hotel is a great choice for those visiting the University of Pennsylvania and Drexel University, as it is conveniently located right next to their campuses. The hotel is also close to Penn Med hospital and CHOP, making it perfect for those visiting loved ones receiving medical care. The free breakfast offered during the stay is also appreciated by many guests. The rooms have received mixed reviews with some guests praising the cleanliness and great facilities, while others noted that the property and rooms are old and need renovation. However, the hotel staff is superb, very friendly and incredibly helpful with special mentions going to Tammy and Tammi for their excellent customer service skills. The hotel also offers comfortable and inviting beds for a perfect night's sleep. The parking garage was reported as small and difficult to navigate for larger vehicles, but many enjoyed the convenience of having parking available. Overall, the Sheraton Philadelphia University City Hotel is a passable option for travelers visiting the UPenn area.
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Categories

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Dogs Stay Free

Do you accept dogs in all rooms?
Yes

Is there an extra charge?
Free! There is no extra charge. Dogs stay for free.

Should the dog owner notify you before checking in?
Not necessarily

Hotel with Swimming Pool

Heated Pool Outdoor Pool

Location of the pool: Outdoor pool

Is it a pool of special type?

Heated pool

When is the pool open? From 31 May to 2 September

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Outdoor Pool

Hotel where Dogs Stay Free

Hotel with Heated Pool

Room Types

Deluxe Double Room with Two Queen Beds with Club Access The quadruple room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. This quadruple room has a carpeted floor, heating and a flat-screen TV. The unit has 2 beds.

Deluxe King Room with Club Access The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.

King Suite with Sofa Bed The spacious quadruple room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.

Double Room with Two Queen Beds The quadruple room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. This quadruple room has a carpeted floor, heating and a flat-screen TV. The unit has 2 beds.

King Room The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.

About Sheraton Philadelphia University City Hotel

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Guest Reviews

8.0

Very Good

Location

The location of the Sheraton Philadelphia University City Hotel couldn't be better for those visiting the University of Pennsylvania and Drexel University, as it is situated right next to their campuses. It's also conveniently located near Penn Med hospital and CHOP, making it perfect for those visiting loved ones receiving medical care. Despite being located in the bustling area of West Philly, the hotel area is not overcrowded, making it a peaceful place to stay. There are plenty of nearby restaurants and coffee shops to choose from and it's also close to the train station, providing easy access to downtown. Many guests also appreciated the free breakfast offered during their stay. However, some guests found the surrounding area dirty and unpleasant. Overall, the location is a huge plus for those visiting universities or needing close proximity to medical facilities.

Rooms

The rooms at Sheraton Philadelphia University City Hotel have received mixed reviews from guests with some praising the cleanliness and great facilities, while others noted that the property and rooms are old and need renovation. Multiple guests mentioned the comfortable beds and good size of the rooms, though some found them to be too small for multiple adults. Several guests also complimented the cleanliness of the rooms, while a few noted issues such as dust or cobwebs. Some guests had issues with outdated decor or malfunctioning amenities such as showers or power outlets. However, many guests appreciated the convenient location of the hotel and the beautiful views from some of the rooms. Overall, the room quality at Sheraton Philadelphia University City Hotel is a relatively mixed bag with some guests finding them comfortable and clean, while others were disappointed with their cleanliness and modernity.

Beds

The Sheraton Philadelphia University City Hotel offers comfortable and inviting beds for a perfect night's sleep. Guests rave about the comfy, soft and clean beds and pillows with some calling them the most comfortable they've ever slept on. Despite a few less favorable reviews about the mattresses, overall guests felt the beds were very comfortable and up to date. The hotel is perfect for visiting nearby universities and exploring the city on foot. The hotel even receives praise for the quality of their pillows in various languages.

Cleanliness

The Sheraton Philadelphia University City Hotel has received glowing reviews for its cleanliness from recent guests. Many guests have reported that their rooms were spotless and well-maintained. They have also mentioned that the hotel lobby and bathrooms were well-sanitized. The rooms were spacious and attractively decorated with all amenities in check. Guests have complimented the comfortable beds and how up-to-date the rooms were. However, a few guests did report instances of dust or uncleanliness, but these were isolated incidents. Overall, the hotel staff did an excellent job maintaining the cleanliness of the rooms and the environment throughout the hotel.

Staff

The Sheraton Philadelphia University City Hotel boasts an excellent location and even better customer service! The staff is superb, very friendly and incredibly helpful. All staff members are professional, welcoming and do their best to make your stay as comfortable as possible. The front desk staff is especially accommodating, going above and beyond to assist guests with any issues that may arise during their stay. The hotel is clean, attractive and well-decorated with housekeeping doing an excellent job ensuring the rooms are spotless. While there was one minor interaction with a moody staff member at the front desk, the majority of guests had only positive experiences with the hotel staff. Special mentions go to Tammy and Tammi, who both receive high praise for their excellent customer service skills. Overall, the Sheraton Philadelphia University City Hotel is a perfect choice for anyone seeking a comfortable, clean stay with friendly staff in a great location.

Parking

The Sheraton Philadelphia University City Hotel boasts a convenient location and on-site parking for those traveling by car. While some guests found the $17 daytime parking fee and $35 overnight fee a bit excessive, others appreciated the ease of having parking available. The parking garage was reported as small and difficult to navigate for larger vehicles, but many enjoyed the convenience of being able to walk to and from their cars. A few guests had some issues with unclear or unexpected charges, but most found the parking to be straightforward. Overall, the hotel provided a satisfactory parking experience for guests.

3 Star

Although there were some negative comments about the Sheraton Philadelphia University City Hotel, overall guests found the hotel to be a pleasant place to stay for a one-night visit. Some guests have mentioned that the hotel is a little overpriced for what it offers and that the area around the hotel is not very appealing. However, there were some positive comments about the hotel, such as the reasonable rates and passable facilities. While some guests were disappointed and expressed that the hotel did not meet their expectations, others found it to be a good stay. Though, the hotel needs a deep cleaning and it lacks a good American restaurant. Despite some negative comments, overall Sheraton Philadelphia University City Hotel is a passable option for travelers visiting the UPenn area.

Yes, Sheraton Philadelphia University City Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire

No, a spa isn't available at Sheraton Philadelphia University City Hotel.

Yes, Sheraton Philadelphia University City Hotel welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire

Yes, parking facilities are available at Sheraton Philadelphia University City Hotel.

Yes, Sheraton Philadelphia University City Hotel has a gym.

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