Phoenix, 17211 North Black Canyon Highway33.64207,-112.114447(Show on Map)
5.5
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesThu, 22 Oct - Fri, 23 Oct22 Oct - 23 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
Extend-a-Suites Phoenix offers a convenient location for travelers, with proximity to the airport, highway access, and easy reach to sports venues, grocery stores, and dining facilities. The in-room amenities, like refrigerators and microwaves, are an added convenience for longer stays, especially with nearby Costco and breakfast spots.
The staff at Extend-a-Suites Phoenix are frequently lauded for their exceptional service. They are described as attentive, helpful, and professional, with standout employees like Kim, Kelly, and Chris from security making a positive impact on guest experiences. The front desk staff also receive praise for their friendliness and understanding, contributing to the hotel's welcoming atmosphere.
However, reviews on cleanliness and room maintenance are mixed. While some guests find the rooms clean and appreciate the amenities, others report issues with dirty floors, bathrooms, and inconsistent housekeeping. These concerns, along with some dissatisfaction regarding bed comfort and maintenance, suggest areas where the hotel could improve its guest experience.
On the positive side, the comfortable beds and spacious rooms often redeem the stay for many travelers, despite occasional lapses in cleaning and maintenance. Overall, Extend-a-Suites Phoenix has the potential to offer a satisfying experience, especially with its strategic location and commendable staff service, but would benefit from more consistent upkeep and attention to room conditions.
Categories
Free Wi-Fi
AI-generatedThis hotel provides free Wi-Fi access. It allows guests to stay connected.
Pool
Outdoor Pool
Parking
Small
Outdoor Pool
Check-in - Check-out
Check In:
15:00
Check Out:
11:00
Facilities
Parking
24-hour front desk
Non-smoking rooms
Laundry
Free parking
Internet services
Heating
Fax/photocopying
WiFi
Outdoor pool
Free WiFi
Air conditioning
ATM/cash machine on site
Sun terrace
Outdoor pool (all year)
Vending machine (drinks)
Vending machine (snacks)
Minimarket on site
Parking on site
Private parking
Accessible parking
Outdoor furniture
Swimming pool
Staff follow all safety protocols as directed by local authorities
Cashless payment available
Room Types
Standard King RoomThe spacious double room offers air conditioning, a carpeted floor, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.
Standard Queen Room with Two Queen BedsFeaturing free toiletries, this quadruple room includes a private bathroom with a bath and a shower. This quadruple room is air-conditioned and has a flat-screen TV, a carpeted floor and heating. The unit has 2 beds.
Executive 2 QueenOur renovated Executive 2 Queen Room is perfect for both short‑term visits and long‑term stays. With new flooring, an upgraded shower, two queen beds, a full‑size refrigerator, microwave, and a 55" TV, this room offers all the comforts of home. Whether you need a room for a night, a week, or a month, we provide flexible daily, weekly, and monthly rates to fit your stay.
Superior King RoomOur renovated Executive King Room is perfect for both short‑term visits and long‑term stays. This upgraded room features new flooring, an improved shower, and a comfortable king‑size bed. A full‑size refrigerator and microwave make it easy to store groceries and prepare meals, while the large 55" TV adds a modern touch for relaxing at the end of the day. Whether you’re staying for a night, a week, or a month, we offer flexible daily, weekly, and monthly rates to meet your needs.
Guest Reviews
5.5
Rated
Review Summaries
Summarized by AI
Location
Extend-a-Suites Phoenix is strategically positioned to meet a variety of needs for travelers, offering significant advantages due to its location. Its proximity to the airport and easy access from the highway make it a convenient option for visitors arriving by air or road. This ease of access is further enhanced by its location right off a freeway, making navigation simple and straightforward.
For sports enthusiasts, the hotel provides a convenient base for reaching numerous baseball fields, streamlining travel for those attending games or events. Additionally, its location is beneficial for those traveling towards Sedona or the nearby area of Surprise, Arizona.
The hotel’s vicinity includes practical amenities such as a Costco, grocery stores, and breakfast spots, ensuring guests can easily access daily necessities. For those staying longer, the presence of in-room facilities like a refrigerator and microwave add to the long-term convenience.
Overall, the positioning of Extend-a-Suites Phoenix is praised not only for its accessibility but also for its strategic location near workspaces and local attractions, making it an ideal choice for a variety of visitors.
Beds
The bed situation at Extend-a-Suites Phoenix receives a mixed reception from guests, with a notable emphasis on comfort in many reviews. While a number of guests found the beds to be delightfully comfortable with clean sheets, there were opposing views that raised concerns. Some reviews mention that the beds seemed outdated or plagued by issues like hard mattresses or even bed bugs in isolated incidents. Guests pointed out concerns with the state of some room amenities, such as lumpy pillows and a mattress encased in plastic. Despite these mixed impressions, the comfortable beds were often a redeeming feature alongside spacious rooms. However, the lack of daily cleaning service and certain maintenance issues occasionally diminished the overall experience for some.
Cleanliness
Extend-a-Suites Phoenix presents a mix of experiences for its guests, particularly when it comes to cleanliness. Some visitors have noted that their rooms were clean and came equipped with convenient amenities such as a refrigerator and microwave. The staff has been described as very nice, with some guests specifically highlighting the night-time front desk personnel as being particularly pleasant.
However, the overall impression of cleanliness at the hotel leaves much to be desired according to many reviews. A recurring theme is the dissatisfaction with the state of the floors, which are frequently described as dirty or sticky. Bathrooms appear to suffer from similar issues, with reports of visible dirt, hair, and rust stains. Despite some clean rooms, inconsistency in maintenance is evident through mentions of filthy living environments and unpleasant odors.
While the property itself might be considered decent by some, a more consistent effort towards upkeep and cleanliness could significantly enhance the guest experience at Extend-a-Suites Phoenix.
Staff
Visitors to Extend-a-Suites Phoenix frequently praise the exceptional service provided by the hotel's staff. Many reviews highlight the attentiveness and professionalism of the team. Employees are described as being not only helpful and knowledgeable, but also incredibly courteous and pleasant. Guests have noted a particularly positive impression of certain staff members, such as Kim, Kelly, and Chris from security, who stand out for their friendly and sweet demeanor. The front desk staff consistently receive commendations for their friendliness and understanding, contributing to great customer service experiences. Overall, the staff at Extend-a-Suites Phoenix have left a memorable impression on guests, thanks to their promptness, courtesy, and commitment to providing a welcoming atmosphere.
FAQ
Yes, Extend-a-Suites Phoenix has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Extend-a-Suites Phoenix.
No, Extend-a-Suites Phoenix doesn't allow dogs.
Yes, parking facilities are available at Extend-a-Suites Phoenix.
