Premier Inns Tolleson enjoys a convenient location highly praised by guests for its proximity to major highways and key attractions, making it ideal for those attending events at local venues like the Talking Stick Amphitheater and AK Chin Pavilion. The area around the hotel offers a variety of fast food options, gas stations and shopping outlets within walking distance. Despite being close to the freeway, the location maintains a peaceful atmosphere, further enhancing its appeal. Public transportation options and nearby attractions such as the Cardinal Stadium also contribute to its convenience.
The staff at Premier Inns Tolleson received a predominantly positive response with many guests commending their friendliness, attentiveness and professionalism. The front desk team was particularly praised for efficient and courteous service, ensuring a smooth check-in process. However, there were occasional reports of unprofessional behavior and slow service during peak times.
Pets are welcomed at Premier Inns Tolleson without additional fees, which many guests found advantageous. The property offers several areas for dogs to walk around, although there were concerns about the overall cleanliness and pet-related facilities. Cleanliness issues were also noted inside the rooms with reports of bugs, dirty floors, stained towels and cigarette smoke odors. Guestroom maintenance issues such as malfunctioning air conditioning, broken furniture and thin walls disrupting sleep were common complaints.
On the positive side, some guests found the beds comfortable and appreciated the spacious layouts of the rooms. Housekeeping efforts were occasionally praised for providing clean sheets and towels. Unfortunately, the decor was described as outdated and many rooms needed significant refurbishment, including the bathrooms and basic amenities like coffee makers, microwaves and refrigerators.
The breakfast experience fell short of expectations with many guests disappointed by its absence and poor communication regarding its availability. Those looking for morning dining options had to explore nearby cafes.
The hotel's WiFi also received negative feedback due to connectivity issues and additional fees for usage, which contradicted initial advertisements of free internet access.
In summary, Premier Inns Tolleson offers a convenient location and friendly staff with comfortable beds being a notable positive feature. However, the hotel faces significant challenges with cleanliness, room maintenance and accurate communication about amenities, needing improvements in these areas to ensure a better guest experience.
Parking
Small
Room Types
King Room - Smoking This room features a cable TV, a refrigerator and a private bathroom.
Queen Room with Two Queen BedsThis room features a cable TV, a refrigerator and a private bathroom.
Double Room - Disability AccessThis air-conditioned double room includes a TV with cable channels and a private bathroom. The unit offers 2 beds.
Queen Room - Disability AccessThis air-conditioned double room includes a TV with cable channels and a private bathroom. The unit offers 1 bed.
Queen Room - Disability AccessThis air-conditioned double room includes a TV with cable channels and a private bathroom. The unit offers 1 bed.
King RoomThis air-conditioned double room is comprised of a TV with cable channels and a private bathroom. The unit has 1 bed.
Queen Room with Two Queen BedsThis air-conditioned quadruple room includes a TV with cable channels and a private bathroom. The unit offers 2 beds.
Superior Quadruple RoomThis air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Deluxe Double RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Superior King RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Guest Reviews
6.0
Rated
Review Summaries
Summarized by AI
Location
Premier Inns Tolleson boasts a highly convenient location praised by many guests for its proximity to various attractions and amenities. Located near the interstate, it provides easy access to the highway, making it a prime spot for travelers needing quick connections to various parts of the Phoenix area. Guests found it particularly advantageous for events at the Talking Stick Amphitheater and the AK Chin Pavilion with several reviews highlighting the hotel’s closeness to these venues. The surrounding area offers a variety of fast food options, gas stations and shopping outlets within walking distance, ensuring guests have their essential needs met.
The location is also noted for its quietness despite being near the freeway, offering a peaceful stay. Guests appreciated the ease of access to different areas, including nearby attractions such as the Cardinal Stadium and various dining and shopping establishments. Public transportation options are also accessible, further enhancing the convenience factor.
However, some reviews mentioned concerns about the neighborhood's sketchy feel and noted occasional disturbances at night. Despite this, the overall sentiment indicates that the location of Premier Inns Tolleson is a key advantage, especially for those attending local events or requiring swift access to major highways and amenities. The friendly staff and affordable prices add to the appeal, making it a practical choice for budget-conscious travelers.
Breakfast
Reviews for breakfast at Premier Inns Tolleson reflect a largely negative sentiment. Many guests noted the absence of a continental breakfast, despite initial claims that it was supposed to be included. Communication about amenities, including breakfast availability, was reportedly poor, leaving some guests uninformed. While there were positive mentions of friendly staff, quiet rooms and good service, the lack of breakfast and even basic in-room amenities like a coffee maker was a recurring disappointment. Guests looking for morning dining options had to venture out with one guest recommending a nearby coffee shop, Badass Kona Coffee, for a good breakfast.
Rooms
The guest reviews for Premier Inns Tolleson highlight significant issues with cleanliness, maintenance and overall room conditions. While some praise the rooms as fairly big and mention specific instances of cleanliness, such as clean sheets and spacious layouts, the overwhelming feedback is negative. The decor is consistently described as outdated with many rooms being described as dirty, smoky and poorly maintained. Numerous reviews reported specific problems such as malfunctioning air conditioning, broken furniture and thin walls that allow for considerable noise disruption.
Issues involving cleanliness seem pervasive with multiple reports of cigarette smoke odors, dirty carpets, stained towels and even infestations of gnats or cockroaches. The bathrooms were frequently noted for being in disrepair with some guests encountering black mold, leaky faucets and cracked sinks. The lack of basic amenities like microwaves, refrigerators and coffee makers is also a common complaint and the televisions are described as being extremely outdated.
Safety concerns were also a prevalent issue with several guests mentioning broken locks, thin doors and an overall feeling of insecurity. However, the location of the hotel is deemed convenient with easy access to nearby shops and events. Additionally, while the rooms are frequently criticized, some guests did find the beds comfortable and appreciated the efforts of the housekeeping staff.
In summary, while the size and location of the rooms at Premier Inns Tolleson receive occasional praise, the predominant sentiment revolves around serious concerns with cleanliness, outdated furnishings and inadequate maintenance.
Beds
Premier Inns Tolleson received a mix of feedback about their beds. Guests frequently mentioned that the beds were comfortable with many finding them super comfy and commenting positively on their comfort. Large and king-size beds were noted for their ample space and the mattresses were described by some as soft and very comfortable.
However, there were also notable complaints. Some beds were reported as old, lumpy or squeaky with a few even being broken or run-down. Several guests experienced noisy beds that disrupted their sleep and instances of bed frames being faulty were mentioned, leading to discomfort or even injuries. Cleanliness was a consistent issue; there were multiple reports of stained, dirty or even ripped bed sheets, which detracted significantly from the overall experience.
The blankets provided were thin and additional blankets were suggested by some guests. Despite these issues, the staff was noted for their helpfulness, accommodating room changes when bed preferences were not initially met.
In summary, while many guests enjoyed a comfortable sleep at Premier Inns Tolleson, there are areas for improvement, particularly regarding bed maintenance and cleanliness.
Cleanliness
Premier Inns Tolleson has received mixed feedback regarding its cleanliness. On the positive side, some guests have mentioned clean sheets and towels, noting that the facility was clean both inside and outside. However, these remarks appear to be overshadowed by numerous negative experiences. Many guests reported encountering live cockroaches, roaches, gnats and other bugs in their rooms. Complaints about dirty floors, peeling paint, mold and unpleasant odors were frequent. The condition of the carpets was particularly alarming with multiple guests noting stains, holes and overall dirtiness.
The bathrooms also faced their share of criticism with reports of mold, urine smells, broken fixtures and general lack of cleanliness. The bedding often seemed unclean to visitors with hair, stains and even bloodstains being mentioned. Some rooms had a lingering smell of cigarette smoke and the presence of outdated and worn-out furniture did not help the situation.
Despite the occasional mention of a clean room or lobby, the overwhelming majority of guests found the overall cleanliness and maintenance of Premier Inns Tolleson to be lacking. This included observations of unemptied trash cans, dirty curtains and greasy, stuck curtains. In summary, while there are sprinkles of positive remarks, the hotel predominantly struggles with substantial cleanliness issues according to guest reviews.
Staff
Premier Inns Tolleson has garnered a mix of feedback regarding their staff from guests. The majority of reviews highlight positive interactions with many guests noting that the staff is friendly, attentive and professional. Visitors have frequently commended the front desk team for being particularly courteous and helpful, making the check-in process smooth and efficient. Staff members are described as sweet, friendly and polite, often going out of their way to meet guests' needs and ensuring a pleasant stay.
However, there have been some negative experiences as well. A few guests mentioned that certain staff members were rude or unprofessional with some encounters involving unhelpful or inattentive service. Instances of unwelcoming behavior from both the reception and housekeeping teams were noted with specific complaints about a lack of friendliness from particular individuals.
In terms of efficiency, some reviews highlighted slow service and disorganization during high-capacity check-ins, though others praised the staff's ability to manage large volumes of guests effectively. There were also mixed comments regarding security and customer service with some feeling safe and well-attended, while others felt neglected or poorly treated.
Despite these occasional drawbacks, the general consensus leans towards a positive and friendly atmosphere at Premier Inns Tolleson, marked by a staff that strives to provide a warm and welcoming experience for their guests.
Wi-Fi
Travelers seeking a reliable internet connection at Premier Inns Tolleson may encounter some challenges. Multiple guests have expressed their disappointment with the WiFi service at the hotel. Contrary to advertisements that suggest free WiFi, the reality is that internet access comes with an additional fee of $4.99 per day. Furthermore, those who opted to pay for the service reported frequent connectivity issues with the WiFi persistently dropping or not working at all. Despite these setbacks, the hotel’s staff, particularly the cleaning service, have been mentioned favorably by guests for their helpfulness and friendliness. However, potential visitors should be prepared for the absence of complimentary internet access during their stay.
Dog Friendly
Premier Inns Tolleson offers a variety of amenities and services for those traveling with pets. Guests appreciate that pets, especially small ones, are accommodated at no extra cost, a feature that is frequently highlighted as a significant advantage. Dogs are allowed into the yard area and many areas of the property are welcoming for dogs to walk around.
However, the reviews also indicate several points of concern. There are mentions of dog scratches around doors and tables, as well as less-than-ideal housekeeping with reports of unkempt hallways and dog poop in certain areas, including near the pool and in front of guest rooms. Some guests noted the presence of dog food on the floor and even bedbugs, which points to room hygiene issues. Additionally, an environment considered not dog-friendly by some and a lack of pet medical aid were noted. Furthermore, there is some inconsistency in the pet policy, as service dogs were reportedly not allowed and some guests mentioned problems with pet-related booking information.
Overall, while Premier Inns Tolleson has a welcoming policy for pets without the additional cost, improvements in cleanliness and clear communication about pet-related policies would significantly enhance the experience for pet owners.
FAQ
No, Premier Inns Tolleson doesn't have any pool.
No, a spa isn't available at Premier Inns Tolleson.
No, Premier Inns Tolleson doesn't allow dogs.
Yes, parking facilities are available at Premier Inns Tolleson.
