Phoenix, 5102 West Latham Street33.461154,-112.170102(Show on Map)
6.7
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Travelers Inn - Phoenix is appreciated for its convenient and affordable location. Positioned near the I-10 freeway, it provides easy access for travelers and is close to multiple dining options such as IHOP and Taco Bell, as well as other quick meal spots. Its proximity to Sky Harbor Airport and car rental services adds further convenience for guests seeking to explore Phoenix and its surroundings. The property is generally noted for its cleanliness, strategic location near major roads, tourist information points and commendable service, making it a favorable choice for budget-conscious travelers.
However, the area around the hotel has raised safety concerns for some guests due to the presence of homeless people and an uncomfortable neighborhood ambiance. Despite these concerns, the overall opinion from many visitors is that the location is exceptionally convenient and the accommodations are cost-effective.
The breakfast situation at Travelers Inn - Phoenix significantly impacts guest satisfaction. Although breakfast is advertised as part of the stay, it often isn't provided with reasons such as COVID-19 restrictions cited by the hotel. When available, the offerings are limited to small packaged items like muffins and oranges, falling short of guest expectations for a more substantial meal.
The rooms receive mixed feedback, though many guests appreciate their spaciousness, cleanliness and homey feel with comfortable beds and amenities like TV, WiFi and air conditioning. Highlights include large refrigerators, good parking and well-lit surroundings. However, maintenance issues such as unclean bathrooms, outdated furnishings, broken locks and stained carpets were reported. Unpleasant odors, non-functional amenities and safety concerns like non-working locks and inner bolts were also noted by guests.
Cleanliness reviews are varied; while some guests found their rooms clean and comfortable with well-kept surroundings, others faced issues with dirty carpets, smelly rooms and problems in the bathrooms. Reports of roaches and concerns about safety due to the presence of homeless individuals further affected some guests' perceptions of cleanliness.
The staff at Travelers Inn - Phoenix generally receive positive feedback with many guests describing them as friendly, polite and professional. Receptionists, in particular, are praised for their efficiency and politeness. However, there are occasional reports of inconsistent experiences with certain staff members being described as rude or ungracious.
The free Wi-Fi service is noted to be unreliable with many guests experiencing connectivity issues or slow speeds. Although it is a complimentary amenity, its inconsistent performance detracts from the overall guest experience.
The pool at the hotel is a feature that adds potential value to the stay, although some guests have reported it being unavailable or under renovation during their visit. Prospective guests planning to use the pool should verify its status beforehand.
The beds receive a range of opinions with many guests finding them comfortable and conducive to a restful stay. However, several guests reported discomfort due to old and broken beds, dirty beddings and lumpy or inadequate pillows. Cleanliness of the bed linens was also a concern for some visitors, affecting their overall experience.
In summary, Travelers Inn - Phoenix offers a convenient and affordable option for travelers with positive aspects such as location, service and room amenities. However, improvements in breakfast offerings, room maintenance, cleanliness, Wi-Fi reliability and consistent staff service could enhance the overall guest experience significantly.
Categories
Pool
Outdoor Pool
Dog Friendly
Accessible
Outdoor Pool
Room Types
King RoomA seating area with a flat-screen cable TV is available in this room.
Queen Room with Two Queen BedsA seating area with a flat-screen cable TV is available in this room.
Guest Reviews
6.7
Rated
Review Summaries
Location
Travelers Inn - Phoenix is praised for its convenient location and affordability, making it a suitable option for budget-conscious travelers. The hotel's proximity to the I-10 freeway offers easy access for those traveling by car and nearby dining options include IHOP, Taco Bell and various fast-food restaurants. This makes it convenient for quick meals or a sit-down dinner.
Moreover, Travelers Inn is strategically located near Sky Harbor Airport, which is beneficial for guests with flights to catch. The accessibility to car rental services further adds to the convenience for those looking to explore Phoenix and its surroundings.
Guests appreciated the cleanliness of the property and found the service to be commendable. Additionally, the hotel's location near major roads and tourist information points adds value for those planning to explore the local area.
However, it's important to note the hotel is situated in an area that some guests found less desirable with concerns about safety due to the presence of homeless people and a somewhat uncomfortable neighborhood ambiance. Despite these concerns, many guests still found the location exceptionally convenient for their needs and appreciated the low cost of accommodations.
Breakfast
The breakfast experience at Travelers Inn - Phoenix has left many guests disappointed. Despite being advertised as part of the stay, breakfast was often not provided. Guests frequently mentioned that they expected breakfast to be included, but upon arrival, they found out there was none. Various reasons were given by the hotel, the most prominent being COVID-19 restrictions. When breakfast was available, it was limited to small packaged items like muffins and oranges, which did not meet many guests' expectations of a proper meal. This lack of breakfast services impacted the overall guest experience, particularly since it was a promised amenity listed on the website and booking confirmations.
Rooms
Travelers Inn - Phoenix offers spacious and comfortable rooms that have received mixed reviews. On the positive side, many guests appreciated the ample space, cleanliness and homey feel of the rooms. The comfortable beds and inclusion of amenities like TV, WiFi and air conditioning contributed to a pleasant stay for several guests. Some highlighted the large refrigerators, good parking and well-lit surroundings as additional perks.
However, notable concerns were raised about the conditions and maintenance of the rooms. Instances of cleanliness issues such as unclean bathrooms, stained and outdated furnishings, broken locks, moldy bathtubs and carpets with stains were reported. Several guests experienced unpleasant odors in their rooms, ranging from cigarettes to more severe smells like urine. The functionality of amenities was also problematic with reports of blocked drains, dripping faucets and non-working outlets.
The desk staff received mixed feedback with some guests enjoying helpful service, while others found the staff indifferent. The presence of cockroaches and bugs in certain rooms, combined with safety concerns like non-functional locks and inner bolts, were significant detractors for many. Additionally, the lack of advertised breakfast due to Covid-19 led to some disappointment among guests. Despite these issues, the hotel’s location, efficient check-in process and access to an open pool were appreciated by some visitors.
In summary, while Travelers Inn - Phoenix has potential with its spacious and comfortable rooms, improvements in maintenance, cleanliness and service consistency could significantly enhance the overall guest experience.
Beds
The beds at Travelers Inn - Phoenix have received mixed reviews from guests. Many found the beds to be comfortable, describing them as comfy and noting the comfort of the beds. There were mentions of lovely beds and nice beds, making a stay here potentially restful for some visitors. However, there were also numerous reports of discomfort with several guests finding the beds old and uncomfortable and some even experienced broken beds or dirty beddings. The pillows were often described as lumpy, tiny and flat with the king beds having inadequate pillow counts. Cleanliness of the beddings was also a concern for some with complaints about dirty pillows, sheets and even bed bugs. Overall, while some guests appreciated the comfort of the beds, others faced significant issues that affected their stay.
Cleanliness
Travelers Inn in Phoenix presents a mixed picture regarding cleanliness based on guest reviews. On the positive side, many guests noted that their rooms were clean and comfortable with some highlighting that the overall cleanliness of the property was satisfactory. Words like clean, comfortable and well-kept were frequently mentioned. Some guests appreciated the extra cleanliness and remarked positively on the clean pool and the absence of bugs.
However, there were notable concerns. Several reviews mentioned dirty carpets, smelly rooms and stained bed covers. Bathrooms were frequently cited as problematic areas with issues such as mold, rust, peculiar odors and leftover hair being common complaints. Towels were also a recurring issue with reports of dirty, small, rough and stained towels. The presence of roaches and homeless individuals around the hotel further impacted some guests' perceptions of safety and cleanliness.
Overall, while some rooms met expectations of cleanliness and comfort, inconsistencies in housekeeping and maintenance heavily influenced the guest experience at Travelers Inn, Phoenix.
Staff
Travelers Inn - Phoenix receives mixed reviews regarding its staff, though positive feedback tends to dominate. Many guests appreciate the friendliness and helpfulness of the hotel staff, describing them as nice, polite and professional. There are mentions of smiling faces and efficient service at the front desk. Maintenance and cleaning staff often receive commendations for their friendliness and efforts in maintaining the rooms.
However, some reviews highlight inconsistent experiences with certain staff members described as rude or ungracious. Despite these occasional negative interactions, the overall sentiment suggests that most employees strive to provide a welcoming and supportive environment for guests. Receptionists, particularly, receive praise for their efficiency and politeness, making a positive impression on many who stay at the hotel.
In conclusion, while there are areas for improvement in customer service, the majority of staff at Travelers Inn - Phoenix are dedicated to ensuring a pleasant experience for their guests.
Wi-Fi
Travelers Inn - Phoenix struggles with reliable Wi-Fi service according to guest reviews. Guests commonly report that the Wi-Fi either did not work at all or was very slow. Free Wi-Fi is available, but many found issues such as connectivity problems and ineffective passwords. Although a few guests managed to stay connected, the experience was often marred by inconsistent service.
Pool
Travelers Inn - Phoenix offers a pool, though recent experiences suggest potential guests might not always find it operational. Some reviewers mentioned not having the opportunity to try it out, either due to lack of time or because the pool was undergoing renovations or was closed during their stay. Despite the allure of a heated pool, it seems it was also unavailable at times. While the pool's presence adds potential value, prospective visitors should check current status before planning visits centered around pool use.
FAQ
Yes, Travelers Inn - Phoenix has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Travelers Inn - Phoenix.
Yes, Travelers Inn - Phoenix welcomes dogs.
No, parking facilities aren't available at Travelers Inn - Phoenix.
