Phu Quoc10.17953300,
103.97468100,
Cửa Lấp - Suối Mây Santa Garden Resort(Show on Map)
8.7
Very Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsSanta Garden Resort offers a compelling and tranquil retreat, celebrated for its picturesque location, inviting ambiance, and exceptional hospitality. Nestled amidst natural beauty, it provides ideal access to local attractions while offering a peaceful and serene environment. The resort's spacious and clean rooms, complemented by lush gardens, contribute to a relaxing and comfortable stay with guests frequently appreciating the cleanliness and maintenance of the accommodations.
The breakfast experience at the resort is largely praised for its variety and quality, featuring a blend of Vietnamese and Western options that keep the dining experience fresh and engaging despite some mixed reviews regarding price and diversity. The pool area stands out as a major highlight, offering a large, clean, and beautifully scenic space for relaxation surrounded by palm trees, catering to both families and individuals with its thoughtful design.
Staff at Santa Garden Resort are consistently recognized for their friendliness and attentiveness, often enhancing guests' experiences through exceptional service and helpfulness. Families find the resort appealing due to its welcoming atmosphere and engaging activities for children, although those with very young children should consider the walking involved.
While the firmness of the mattresses is a common critique, the resort compensates with clean and visually pleasing bedding. Overall, Santa Garden Resort is highly regarded for its value, comfort, and the serene, relaxing environment it provides, making it a favored choice for a memorable holiday. Show more
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Categories
Family Friendly Resort
Resort with Swimming Pool
Outdoor Pool
Cheap Resort
Resort with Gym
4-Star Resort
Resort with Outdoor Pool
Room Types
Double Room with Pool ViewThe spacious double room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Twin Room with Garden ViewThe twin room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.
Triple Room with Garden ViewThe spacious triple room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.
King Room with Pool ViewThe spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.
Family Room with Garden ViewThe family room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.
King Room with Garden ViewThe spacious double room offers air conditioning, a minibar, as well as a private bathroom featuring a shower and a bidet. The double room features a flat-screen TV, a seating area, a wardrobe, a safe deposit box as well as garden views. The unit offers 1 bed.
Studio with Garden ViewThe well-equipped kitchen has a stovetop, a refrigerator, kitchenware and an electric kettle. The studio features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.
Guest Reviews
8.7
Very Good
Location
Santa Garden Resort boasts a scenic location surrounded by picturesque nature, ideal for travelers seeking tranquility and natural beauty. Guests have appreciated its position, close to the airport while maintaining a peaceful atmosphere with immaculately spacious rooms and well-maintained tropical gardens. Though a bit removed from the bustling city center, it’s convenient to reach local attractions including night markets and the beach with quick transit options available such as Grab or motorbike, often costing just a few dollars. This makes it easy to enjoy nearby restaurants and nightlife despite the hotel’s slightly secluded setting. The resort is praised for its serene environment paired with exceptional value for money, allowing guests to enjoy both quiet relaxation and easy access to key destinations. Its clean and green surroundings contribute to the overall positive experience, with helpful staff adding to the quality of services.
Breakfast
Santa Garden Resort offers a breakfast experience that varies in opinions and features a blend of Vietnamese cuisine as well as some Western options. Many guests have praised the breakfast for its quality, describing it as delicious, diverse, and well-organized, with a buffet that boasts multiple choices. Some have highlighted the changing menu and daily variety, which keeps the dining experience fresh and engaging. The breakfast often impresses with its array of choices, and for those who prefer Vietnamese flavors, it's especially delightful.
However, there are mixed reviews regarding the value for money and diversity of options, with some guests noting the breakfast's high price and lack of Western selections, which may not meet European tastes. There have been instances of dissatisfaction with the overall presentation and timeliness of the breakfast service. Despite these critiques, positive remarks about the delightful poolside ambiance and included breakfast suggest that many guests find pleasure in the resort’s morning offerings. Overall, while the breakfast service could improve in certain aspects, the culinary experience at Santa Garden Resort continues to be a memorable part of guests' stays.
Rooms
Santa Garden Resort offers an inviting ambiance with its spacious and well-maintained rooms, providing a relaxing and comfortable stay for guests. The rooms are described as gigantic and strategically located near the pool, offering easy access and a pleasant view. Cleanliness is consistently praised, with daily housekeeping ensuring that rooms remain tidy and fresh. Many guests appreciate the rooms' generous size, which often accommodates a safe large enough for a laptop and features like snow-white bedding and firm mattresses, contributing to a restful sleep environment.
The bungalows add an extra touch of charm with their cozy and well-equipped interiors, ensuring a comfortable stay. Although some comments note the furniture and interiors as being somewhat dated, the resort maintains a bright and well-maintained appearance overall. Facilities within the rooms, such as spacious bathrooms with ample natural light and clean water, receive positive remarks.
Guests also highlight the resort's tranquil atmosphere, surrounded by lush, green landscapes, which complements the clean and luxurious feel of the accommodations. Any negative feedback is minimal, with slight mentions of outdated decor or occasional damp smells in certain rooms. Nonetheless, the resort's overall ambiance and attentive service make it a comfortable oasis for travelers seeking relaxation and peace.
Beds
Many guests at the Santa Garden Resort have noted that while the beds are notably large, they tend to be very firm, even described as rock hard and comparable to sleeping on a surface of wood. Although a few guests found the beds comfortable, the predominant feedback highlights the extreme hardness of the mattresses, which could be a potential issue for those who prefer softer sleeping surfaces. Despite the beds' firmness, the bedding itself is clean and snow-white, offering at least a visually pleasing aspect. Given the mixed experiences, travelers with a preference for softer bedding should consider the mattress firmness when planning their stay at the resort.
Cleanliness
Santa Garden Resort generally receives favorable reviews regarding cleanliness, with many guests appreciating its consistently clean and well-maintained rooms. Frequent housekeeping ensures that the accommodations remain spotless to the delight of many visitors. The lush gardens and well-kept grounds contribute to an overall sense of tranquility and beauty. The pool, another highlight, is regularly praised for its cleanliness.
Guests also note the airy and quiet spaces, adding to the resort's serene ambiance. The friendly staff and quality of services complement the clean surroundings, creating an inviting environment. Clean linens and nice bathrooms further enhance the comfort of the rooms, which are described as cozy and fully equipped.
However, there are occasional concerns about cleanliness, with some guests noting issues such as clogged sinks, dirt in rooms, and less-than-ideal bathroom conditions. These reviews suggest that while daily housekeeping is performed, there may be inconsistencies in maintaining a spotless experience for every guest. Despite these sporadic issues, Santa Garden Resort largely maintains a positive reputation for cleanliness, contributing to a pleasant and peaceful stay.
Staff
Santa Garden Resort is celebrated for its exceptional hospitality, largely due to its outstanding staff. Guests regularly commend the team for being incredibly friendly, attentive, and helpful, making visitors feel warmly welcomed from the moment they arrive. Whether interacting with receptionists like Anna, who are particularly noted for their loveliness and enthusiasm, or other team members throughout the resort, the staff reliably presents a cheerful demeanor, often going above and beyond to accommodate the needs and requests of guests.
The service provided is not only attentive but includes a rare bonus—the ability to communicate in English, making the resort inviting for international travelers. Guests appreciate the staff's responsiveness, finding them pleasant and accommodating whether during simple interactions or when organizing activities like island-hopping tours.
Although there were occasional instances of delayed responses or incorrect information, these seem to be exceptions in a sea of glowing praise. Visitors often emphasize the staff as the highlight of their stay, noting their smiling faces and helpful nature as key to the quiet and comfortable ambiance of the resort. Overall, the team at Santa Garden Resort stands out for their genuine commitment to ensuring guests have a memorable experience, marked by exceptional service and friendly interactions.
Pool
The Santa Garden Resort boasts a notably impressive pool area that has garnered positive feedback from guests. The pool is described as large, clean, and set in a lovely environment surrounded by palm trees, offering guests a serene retreat with a beautiful view. Its depth of 1.6 meters, along with a separate area for children, caters to both adult swimming and family-friendly fun. Guests appreciate the pool's cleanliness, though it occasionally requires maintenance to maintain its pristine condition. The pool area complements the resort's quiet and great location, enhancing the overall atmosphere of relaxation. Despite some minor issues, such as the occasional need for water changes and the hard lounge chairs, the pool remains a highlight of the resort, with few guests and a tranquil, refreshing setting. The resort combines friendly service with quality amenities, creating a welcoming environment for travelers.
Family
Santa Garden Resort is a compelling option for families seeking a comfortable and enjoyable vacation. Guests frequently commend the resort's suitability for families, highlighting its quiet location and welcoming atmosphere. The staff receives high praise for their kindness and willingness to enhance the experience for young guests, such as engaging children with nature by catching small creatures like frogs and lizards. Families find the resort to be reasonably priced, making it an appealing and cost-effective choice. The resort offers a peaceful environment where both adults and children can relax, providing a balance between comfort and safety. While the hotel is ideal for families, those with very young children may want to consider the amount of walking involved, as daily distances can be tiring for smaller kids. Overall, the resort offers a positive experience for family vacations, with a comfortable space and attentive service.
Yes, Santa Garden Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Santa Garden Resort.
No, Santa Garden Resort doesn't allow dogs.
No, parking facilities aren't available at Santa Garden Resort.