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Summary of reviewsHotel Cap Polonio is highly regarded for its serene location, excellent dining options and outstanding staff, making it an attractive choice for various travelers. The hotel is conveniently situated for visitors from Hamburg, offering peace and quiet at the edge of a forest, while still being close to transport links and amenities. This tranquil setting, combined with its central convenience, makes it ideal for both business and leisure travelers.
The breakfast experience at Hotel Cap Polonio generally exceeds guest expectations, praised for its delicious and varied buffet that includes fresh rolls, yogurt and vegan alternatives. The friendly and accommodating staff enhance the dining ambiance, although some guests have noted room for improvement in the variety and replenishment of items.
Dinner at the hotel's in-house restaurant, Rolin, receives glowing reviews for its high-quality cuisine and cozy atmosphere. The restaurant offers a fine dining experience, sometimes described as Michelin star-worthy. The excellent service provided by the staff further elevates the dining experience, though some guests have encountered issues with high prices and limited availability.
The rooms at Hotel Cap Polonio are comfortable, spacious and clean, contributing to a restful stay. While some may find the decor dated and the lighting insufficient, the overall cleanliness and tranquility of the rooms are well appreciated. The hotel’s cleanliness extends to all areas, maintaining a spotless environment despite the building’s older appearance.
Guests consistently highlight the friendly, attentive and professional staff as a significant factor that enhances their stay, noting the team's remarkable service across all areas of the hotel.
Parking amenities are another standout feature with plenty of free, convenient and well-lit parking options available, adding to the stress-free experience.
Hotel Cap Polonio also offers a warm and welcoming family atmosphere, ideal for those traveling with children or pets. The dog-friendly policies and the communal ambiance during breakfast contribute to the hotel's family-friendly appeal.
While the comfort of the beds receives mixed reviews with many guests finding them very comfortable, some have noted issues with worn mattresses and low bed heights. Overall, the hotel’s combination of tranquility, quality dining, exceptional service and convenience make it a commendable choice for travelers. Show more
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Categories
Hotel near Golf Courses
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
3-Star Hotel
Room Types
Single RoomOffering free toiletries, this single room includes a private bathroom with a bath or a shower and a hairdryer. The single room offers a wardrobe, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Double RoomFeaturing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The double room has parquet floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a sofa, as well as a carpeted floor. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
Hotel Cap Polonio boasts an excellent location that satisfies a variety of preferences and needs. It is conveniently situated for visitors traveling from Hamburg with a quick train ride followed by a serene 10-minute walk through the forest. The proximity to the S-Bahn station ensures swift access to the center of Hamburg, making it a practical choice for both leisure and business travelers.
The hotel's setting is idyllic and tranquil, located at the edge of a forest, offering a peaceful retreat away from the hustle and bustle. Guests appreciate the combination of a quiet atmosphere and central convenience, as it is also within walking distance of shops, restaurants and the city center. Its close proximity to the A7 highway and good connections to public transportation make it an accessible destination.
Many guests highlighted the picturesque surroundings, including a nearby park which provides a pleasant and quiet environment, particularly at night. The beautifully maintained property enhances the overall experience with charming touches such as fresh flowers and elegant decor.
Additionally, the hotel features an excellent restaurant known for its fantastic menu, complementing the visually appealing and cozy ambiance. Breakfast, although described as small, was commended for its quality, offering a variety of options from cold cuts to yogurt.
In summary, Hotel Cap Polonio is highly regarded for its serene and convenient location, nestled in nature yet close to transport links and amenities. Its combination of comfort, tranquility and accessibility make it an attractive option for various types of travelers.
Breakfast
Hotel Cap Polonio offers a breakfast experience that largely meets and often exceeds guest expectations. Reviewers frequently praise the breakfast for being very good, delicious and rich, often highlighting the plentiful variety and high quality of the offerings. The buffet features fresh rolls, yogurt and regional products with vegan alternatives like oat milk available upon request. Guests appreciate the extensive and organized setup, as well as the friendly and accommodating staff.
The ambiance of the breakfast area garners positive remarks with its lovely atmosphere enhancing the overall experience. Additionally, many have enjoyed the availability of a diverse mini-buffet presentation, which includes delightful options such as fried eggs and fruit salad.
However, a few guests noted some areas for improvement, such as the need for more timely replenishments, more creativity and a broader selection—especially considering the price. While some found the coffee lacking, others mentioned the breakfast being sufficient but not special.
Despite some critiques, the general consensus reveals that Hotel Cap Polonio provides a satisfying and enjoyable breakfast, making it a commendable aspect of their stay.
Dinner
Hotel Cap Polonio's dining experience receives glowing reviews from guests, particularly for its in-house restaurant, Rolin. Visitors repeatedly praised the excellent quality of the food, describing both breakfast and dinner as delicious and high-quality. The restaurant is characterized as very nice and cozy with some guests specifically mentioning the fine dining experience, including a sumptuous five-course menu.
A significant highlight is the staff at Hotel Cap Polonio, who enhance the dining experience with their great service. The cuisine has even been noted as Michelin star-worthy by some patrons, indicating a high standard of culinary excellence. Evening meals at the hotel's Bistro Deck 48 also garnered positive mentions, appreciated for their availability even at later hours.
However, a few guests remarked on the high prices and limited dinner selection. Availability issues were noted as well; the restaurant often gets fully booked, leaving hotel guests without a table. The restaurant's closure for events or early closing hours also caused inconvenience for some.
Despite these minor setbacks, the overall sentiment promises a remarkable dining experience entwined with superior service at Hotel Cap Polonio, making it a recommended choice for food enthusiasts.
Rooms
Hotel Cap Polonio offers a variety of experiences with its rooms being consistently highlighted for their comfort and cleanliness. Guests frequently note the spaciousness of the rooms, which are well-equipped with necessary amenities and good-quality beds, making for a restful stay. The hotel rooms provide peace and quiet, particularly those with views of the surrounding woodland, ensuring there is little to no street noise.
Despite the comfortable and generally well-maintained rooms, some aspects could benefit from modernization. The decor and furniture appear somewhat dated, giving the rooms an old-fashioned feel and the lighting, especially in the bathroom areas, might not be bright enough for some guests' needs. Furthermore, rooms can feel cold upon arrival and a few guests have mentioned inconsistencies in room size and readiness.
Overall, the hotel remains a good option for visitors looking for affordable yet comfortable accommodation, especially with its proximity to Hamburg. The friendly and helpful staff enhance the guest experience, providing a warm and welcoming atmosphere. While there's room for improvement in terms of room updates and lighting, the fundamental comforts such as cleanliness, spaciousness and quiet surroundings are well-appreciated by guests.
Beds
Hotel Cap Polonio offers a mixed experience when it comes to beds, though the feedback leans positively. Many guests found the beds comfortable and were especially pleased with the softness of the pillows. The term "super comfortable" was frequently used, suggesting a generally pleasant sleeping experience for most visitors. However, some reviews noted that the mattresses are heavily worn and contain easily felt metal springs, which could affect long-term comfort. The beds were also described as being quite low, making it difficult for some to get up. Overall, while the comfort level is generally high, there are areas for improvement, particularly with the mattress quality and bed height.
Cleanliness
Hotel Cap Polonio, known for its high level of cleanliness, consistently receives praise for its immaculate and well-maintained premises. Guests frequently highlight the tidiness of both the rooms and common areas, describing the hotel as very clean and comfortable. Despite the building's slightly older appearance, it remains spotless with cleanliness emphasized everywhere. The rooms, fitted with chairs and tables, are often cited as clean, tidy and cozy.
While the cleanliness is generally top-notch, a few minor issues such as the cleanliness of the shower and a cramped bathroom have been mentioned. Overall, however, the hotel is seen as neat, hygienic and in good condition with furnishings not worn down like those in many other hotel chains.
In essence, Hotel Cap Polonio offers a clean and comfortable stay, supported by friendly and accommodating staff, making it a standout choice for travelers seeking a tidy and pleasant accommodation experience.
Staff
Hotel Cap Polonio consistently impresses guests with its outstanding staff. Across various reviews, visitors highlight the remarkable friendliness, attentiveness and professionalism of the team. Whether at the reception, during breakfast or in room service, the staff members are described as exceptionally accommodating and genuinely interested in their guests' well-being. This young and personable group ensures cleanliness throughout the hotel and provides a welcoming atmosphere often noted for its warmth and helpfulness. The phrase "very friendly staff" appears repeatedly, underscoring the consistency with which the team delivers exceptional service. Overall, the staff's professionalism and courteous demeanor significantly enhance the guest experience at Hotel Cap Polonio.
Parking
Hotel Cap Polonio offers excellent parking amenities that have been highly praised by its guests. The hotel provides plenty of free parking options with a spacious and well-lit parking lot that ensures convenience and safety for visitors. Guests appreciate the ample parking spaces directly at the property, making it easy to find a spot without hassle. The availability of free parking both behind the house and in front of the hotel adds to the overall convenience with many noting the hotel's great parking facilities and sufficient parking options. The strategically located parking, just right behind or next to the hotel, maximizes ease of access and contributes to a stress-free stay. Overall, the hotel-owned free parking is one of the standout features frequently highlighted in reviews, underscoring its commitment to guest satisfaction.
Family
Hotel Cap Polonio offers a welcoming family atmosphere with very friendly staff, ensuring a delightful experience for all guests. The hotel prides itself on maintaining a high level of cleanliness throughout the premises. Guests appreciate the unique family-like interaction, such as shared breakfasts at a round table, which enhances the communal and cozy ambiance. The hotel with its rich history as a family home, is a favored spot for many who have celebrated special occasions there.
Its location is ideal, situated at the edge of the forest and just a 10-minute walk to the train station, making it a convenient choice for travelers. The hotel's amenities, including a very good restaurant, cater well to various needs. Hotel Cap Polonio is particularly accommodating to dog owners, highlighted by its dog-friendly policies and the unproblematic process of bringing along pets. Personalized breakfast offerings and the overall family-run nature of the hotel contribute to a warm and tailored guest experience.
No, Hotel Cap Polonio doesn't have any pool.
No, a spa isn't available at Hotel Cap Polonio.
Yes, Hotel Cap Polonio welcomes dogs.
Yes, parking facilities are available at Hotel Cap Polonio.