Hotel Cruells

Planolas 42.32046700, 2.11148900 , N-260 Km. 136 (Show on Map)
7.9
Good


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Summary of reviewsHotel Cruells is highly praised for its stunning location amidst breathtaking mountain scenery, making it an ideal escape for nature lovers and hiking enthusiasts. Its tranquil setting, surrounded by lush greenery and dramatic landscapes, offers a serene environment perfect for relaxation and disconnecting from the hustle and bustle of everyday life. Despite being somewhat secluded, the hotel is conveniently accessible via the nearby N-260 road, providing a rustic mountain ambiance without sacrificing accessibility.

Guests frequently commend the hotel's breakfast, featuring quality local products with homemade touches that enhance its authenticity. The dining area offers a calming atmosphere where visitors can start their day pleasantly, although there is room for improvement in diversity and dish replenishment. Dinner services are equally commendable, with exceptional food quality and generous portions, offering a satisfying culinary experience despite a somewhat limited menu.

Accommodations at Hotel Cruells blend rustic charm with comfort, offering spacious and cozy rooms that are well-equipped and clean. While certain issues like aging facilities and moisture are noted, the overall charm, comfort, and picturesque stone and wood interiors create a welcoming ambiance. The spotless pool area and well-maintained gardens enhance the hotel's appeal as a relaxing retreat, ideal for both leisure and play.

The staff at Hotel Cruells are consistently celebrated for their friendliness and helpfulness, contributing significantly to a memorable stay. Personal touches and warm hospitality from the team make guests feel at home, ensuring a delightful experience even when minor language barriers arise.

Although the hotel lacks comprehensive Wi-Fi access, which could deter those seeking constant connectivity, it offers guests a genuine chance to unplug and immerse themselves in nature. The retreat is exceptionally family-friendly, with ample green space where children and pets can play, enhancing the experience for families seeking quality time together.

Overall, Hotel Cruells delivers a charming and authentic countryside experience where guests can appreciate the harmonious blend of natural beauty and rustic comfort. While some areas like maintenance and internet services could see improvement, the hotel's serene environment, exceptional dining, and welcoming staff create lasting, idyllic memories for visitors.
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Guest Reviews
7.9
Good
Location
Hotel Cruells boasts an enviable setting amidst striking mountain scenery, offering guests a tranquil and serene escape in the heart of nature. The location is considered ideal for hiking enthusiasts, with a plethora of nearby trails that invite exploration and discovery. Just a short distance from Ribes de Freser and La Molina, guests can easily access local attractions while savoring the hotel’s peaceful charm.

The surroundings are characterized by lush greenery and dramatic landscapes that create an exceptional backdrop for relaxation and enjoyment. The hotel is nestled away from village hustle and bustle, providing a perfect sanctuary for those seeking to disconnect and unwind in a quiet atmosphere. Despite its secluded nature, the hotel remains conveniently near the N-260, offering accessibility along with its rustic mountain ambiance.

Visitors delight in the rustic style and chalet-like flair, complemented by well-maintained gardens and outdoor spaces. This harmonious blend of natural beauty and rustic comfort offers a picturesque experience, attracting families, couples, and friends alike. The serene environment coupled with friendly staff ensures a warm welcome, adding to the overall delightful experience of staying at Hotel Cruells.

While the proximity to the road may bring some minor inconveniences, such as intermittent traffic noise, the captivating views and welcoming atmosphere more than compensate, providing guests with memorable and idyllic memories. From its remarkable vistas to its peaceful environment, the location of Hotel Cruells truly defines an ideal getaway surrounded by the splendors of nature.

Breakfast
Hotel Cruells presents an enticing breakfast experience according to guest reviews, celebrated for its use of quality local products, notably its tasty cold cuts. The breakfast buffet is generally regarded as very complete, offering an assortment of breads, cereals, yogurts, pastries, fruits, juices, coffee, and more, ensuring there is something for every taste. Many guests appreciate the homemade touches, which contribute to the authenticity and flavor of the offerings.

The tranquil dining area enhances the experience, allowing guests to enjoy their meals in a pleasant setting. However, some feedback suggests that breakfast could benefit from more diversity and the timely replenishment of dishes, as items can be scarce if one arrives later. Vegetarian options seem limited, and while the breakfast is noted for its quality, a few guests desire additional variety and perhaps a broader selection of hot options.

Overall, Hotel Cruells provides a commendable breakfast service that most guests relish, with a few areas for potential enhancement to maximize satisfaction for all types of travelers.

Dinner
Hotel Cruells offers a delightful culinary experience with its restaurant frequently earning high praise from guests. The quality of the food is consistently noted as exceptional, with many reviews highlighting the delicious and well-prepared dishes. Guests appreciate the use of quality local products in the meals, adding a touch of authenticity and freshness to the dining experience. Although some found the dinner menu to be a bit limited and not ideal for children, the available dishes are often described as excellent, with generous portions to satisfy. The environment is peaceful, providing diners with a relaxing setting in which to enjoy their meal. Despite occasional mentions of the menu's pricing being on the higher side, the combination of high-quality food and exceptional service often justifies the cost. The homemade aspect of the meals and the welcoming demeanor of the restaurant staff make dining at Hotel Cruells a memorable experience.

Rooms
Hotel Cruells offers a mix of spacious, comfortable accommodations and charming rustic cabins nestled in nature. The spacious rooms are noted for being well-equipped, cozy, and often pleasantly warm, creating a comfortable atmosphere for guests. There are positive comments about cleanliness and the decor, with several guests praising the beautiful stone and wood interiors and the overall cozy ambiance.

The suites and larger family rooms are frequently highlighted for their generous space and comfort, and many guests found the beds to be very comfortable. Cabins, although cozy and featuring ample lighting, sometimes present a challenge with thin walls and occasional soundproofing issues, but they maintain a certain charm and are clean.

On the downside, aging facilities and moisture issues are recurring themes. Humidity and mold are mentioned in some of the older rooms, with occasional reports of dampness and less-than-adequate climate control. The furniture in certain rooms is in need of an update, according to some guests. Although some found the space simple yet satisfying, others suggest that enhancements could improve the overall experience.

In summary, while the hotel offers charming and traditionally styled accommodations with plenty of comfort, addressing maintenance issues and revitalizing some older areas could greatly enhance the guest experience.

Beds
Hotel Cruells offers a range of bed experiences, with a significant number of guests finding the beds to be very comfortable and praising their size and softness. Many enjoyed a peaceful night's sleep thanks to the spacious and supportive beds, especially noting the larger beds ideal for those who prefer a softer sleeping surface. However, some guests reported issues with bed comfort, encountering uneven or sagging mattresses, which impacted their sleep quality. There were mentions of noise and movement from some beds, and a few guests noted that the bedding felt damp or worn out. Additionally, certain beds may be too small or tight for adults, which could be problematic for longer stays. Despite these mixed reviews, the positive remarks highlight that many guests enjoyed their sleep at this rustic property.

Cleanliness
Hotel Cruells offers a unique countryside experience with generally well-kept and clean facilities. Several guests highlight the cozy ambiance, noting that the cabins are particularly tidy and well-maintained. The rooms are frequently described as warm and inviting upon arrival, with special mention of the picturesque surroundings that enhance the stay. For pet owners, the location is ideal, offering grounds that are clean and accommodating for those traveling with dogs.

Despite these positives, visitors have expressed concerns regarding inconsistent cleanliness standards throughout the hotel. Some rooms and common areas have been reported to show signs of neglect, such as dust, cobwebs, and mold - issues often exacerbated by humidity. There are reviews pointing out specific problems such as dead flies, damp rooms, and bathrooms needing more thorough cleaning. Moreover, maintenance issues like leaking showers and malfunctioning heating have occasionally detracted from the overall comfort.

While the positives such as warm rooms, appealing grounds, and generally well-kept areas are frequently praised, it's clear that improvements in cleaning and maintenance would enrich the guest experience at Hotel Cruells.

Staff
Hotel Cruells consistently receives high praise for its staff, who are recognized for their friendliness, warmth, and attentiveness. Many guests highlight the exceptional kindness and hospitality extended by the team, including the owner. The staff's accommodating nature makes visitors feel at home, with individual members such as Manuel and the maintenance worker Emilio often singled out for their excellent service. The personal touch from the staff is evident, as they go above and beyond to ensure guests have a comfortable and pleasant stay. Language barriers, such as limited English proficiency, do not detract from the friendly and positive interactions. In addition to the commendable service, the hotel's dining experience is often recommended for its quality and skillful preparation. Overall, the welcoming atmosphere and caring approach of the Hotel Cruells team contribute significantly to an enjoyable and memorable stay for their guests.

Wi-Fi
Nestled in a picturesque setting, Hotel Cruells offers a unique opportunity for guests to truly disconnect from the digital world. While this three-star hotel provides a tranquil escape, those seeking internet connectivity might find it challenging. The hotel lacks Wi-Fi access, which means guests are cut off from both online communication and mobile network coverage—an aspect that might impact planning outings or searching for local dining options. Some rooms experience Wi-Fi issues or have limited coverage, suggesting room for improvement in the hotel's wireless infrastructure. Nevertheless, the absence of connectivity might appeal to travelers looking to unplug and enjoy a break from the demands of digital life. Though this feature might be seen as a significant drawback for some, it also offers a genuine chance for undisturbed relaxation amidst the serene surroundings.

Pool
Hotel Cruells offers a refreshing oasis with its pool facilities, which have garnered positive feedback from guests. The outdoor pool stands out as a clean and relaxing spot, perfect for unwinding after a day of hiking. Though some find the water a bit cool, the experience remains invigorating. The pool area, complemented by a pleasant garden, is ideal for sunbathing and enjoying tranquil moments. Despite its smaller size, the pool is appreciated for its ability to refresh and provide enjoyment for all, including young visitors. While there is mention of the pool being housed in a less than cozy plastic structure, many still find value in the outdoor amenities. Additionally, guests rave about the hotel's food offerings, with a particularly complete breakfast and excellent restaurant dishes.

Family
Hotel Cruells offers an exceptionally family-friendly atmosphere, making it a top choice for vacations with both kids and pets. The environment is tranquil, providing plenty of green space where children and dogs can play and run freely, enhancing the overall experience for families seeking some downtime. Guests frequently commend the clean accommodations and the welcoming, friendly staff who contribute to a relaxing and comfortable stay for all. The hotel features family rooms and studios that are noted for their comfort, catering to the needs of families traveling together.

In addition, the hotel is ideally situated for hiking, allowing for family outings in the surrounding natural landscapes. The communal areas, including a spacious garden, encourage exploration and play, much to the delight of young guests. Travelers highlight the generous and accommodating family treatment that extends to furry companions, who are allowed to roam freely except near the road. For those seeking a peaceful escape in a setting that marries both comfort and nature, Hotel Cruells presents a compelling option for families, couples, and pet owners alike.

3 Star
Hotel Cruells is nestled away from the village, promising a serene escape in a beautiful setting that provides everything necessary for a good rest. The accommodation itself is simple but divine, embodying the charm one expects from a quintessential rural hotel. With a beautiful house and a very tranquil location, it delivers a peaceful atmosphere that many guests appreciate.

The service is praised for being good, and the beds are described as very comfortable, ensuring a restful night's sleep. However, some guests noted that the maintenance of certain facilities such as the rooms, bathrooms, pool, and garden could be improved, indicating a need for updates like a fresh coat of paint and furniture replacement. The hotel's internet access - or lack thereof - puzzled some visitors, as they felt such amenities should be standard in a 3-star establishment.

While there is a consensus that the hotel is fine, some feedback suggests it might not fully align with the expectations of a 3-star rating. Nevertheless, for those seeking a peaceful retreat in a charming rural setting, Hotel Cruells offers an authentic experience in a picturesque environment.

Dog Friendly
Hotel Cruells stands out as a haven for travelers who cherish their canine companions, offering an experience where both humans and pets can truly unwind. The hotel's pet-friendly philosophy is evident across its lush landscape, where dogs can roam freely and enjoy the expansive gardens. A tranquil setting, coupled with ample outdoor space, provides an ideal environment for pets to explore and relax.

Guests consistently praise the welcoming nature of the staff and the accommodation for pets, emphasizing the sense of calm that permeates the hotel. It's not uncommon to find dogs in public areas, including the dining room, reflecting the hotel's inclusive approach. The ambiance is further enriched by the presence of the owner's friendly dogs, blending seamlessly into the idyllic surroundings.

The property even boasts a dog park, allowing for more structured playtime, and the natural beauty surrounding the hotel makes it a picturesque location for long walks with furry friends. Dining outdoors next to the fields with pets by one's side enhances the experience, fostering a serene connection to nature.

Beyond the exceptional pet facilities, the kindness and hospitality of the owner and staff contribute significantly to making guests feel at home. With a charming atmosphere recognized by visitors, Hotel Cruells emerges as a perfect getaway for those seeking relaxation and bonding time with their pets amidst scenic beauty. Families, couples, and friends alike find it the ideal place to spend time with loved ones, both human and canine, in a welcoming environment.


Yes, Hotel Cruells has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Hotel Cruells.

Yes, Hotel Cruells welcomes dogs.

Yes, parking facilities are available at Hotel Cruells.

No, Hotel Cruells doesn't have a gym.

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