Holiday Inn Express & Suites - Playa del Carmen by IHG
Playa del Carmen
20.63074700,
-87.07150400
,
Av. Constituyentes Entre Av.10 Y Av.15 Colonia Centro
(Show on Map)
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHoliday Inn Express & Suites - Playa del Carmen by IHG, strikes a harmonious balance for both leisure and business travelers, offering a plethora of amenities and impeccable service. Located centrally in Playa del Carmen, the hotel provides easy access to the vibrant 5th Avenue with its array of restaurants, shops and nightlife, while remaining a peaceful retreat. The proximity to the beach and various tourist attractions, including Xcaret and Tulum, further emphasizes its strategic positioning.
The hotel's rooms are consistently praised for their spaciousness, modernity and cleanliness. Equipped with comfortable beds, essential amenities such as fridges and, in some cases, small kitchenettes, the rooms cater well to guest needs. The hotel maintains high standards of cleanliness, ensuring pristine conditions in both the rooms and common areas.
The breakfast, while featuring a mix of Mexican and American options and praised for its quality, leaves room for improvement in variety and organization. Nonetheless, the friendly and attentive service compensates for this, making for a decent start to the day.
The staff at the hotel are frequently commended for their friendliness and professionalism, significantly enhancing the guest experience. Their consistent attentiveness and support create a welcoming atmosphere.
The complimentary Wi-Fi is reliable and high-speed, meeting the needs of remote workers and casual browsers alike. The rooftop pool, although small, offers a pleasant spot for relaxation with agreeable views, contributing positively to the overall guest experience.
Parking is generally secure and free with several options available, though availability can be an issue during peak times. The hotel's accommodations are also particularly family-friendly, providing a comfortable and stress-free environment for those traveling with children.
Business travelers find the hotel well-suited to their needs, benefiting from amenities such as a business center, conference rooms and reliable Wi-Fi. The combination of work-friendly facilities and convenient relaxation options like a gym makes it an ideal choice for professional stays.
In summary, Holiday Inn Express & Suites - Playa del Carmen offers exceptional value through its prime location, welcoming staff, clean and comfortable rooms and a suite of amenities tailored to both families and business travelers. The minor areas for improvement do not significantly detract from the overall positive guest experience.
Categories
The hotel's rooms are consistently praised for their spaciousness, modernity and cleanliness. Equipped with comfortable beds, essential amenities such as fridges and, in some cases, small kitchenettes, the rooms cater well to guest needs. The hotel maintains high standards of cleanliness, ensuring pristine conditions in both the rooms and common areas.
The breakfast, while featuring a mix of Mexican and American options and praised for its quality, leaves room for improvement in variety and organization. Nonetheless, the friendly and attentive service compensates for this, making for a decent start to the day.
The staff at the hotel are frequently commended for their friendliness and professionalism, significantly enhancing the guest experience. Their consistent attentiveness and support create a welcoming atmosphere.
The complimentary Wi-Fi is reliable and high-speed, meeting the needs of remote workers and casual browsers alike. The rooftop pool, although small, offers a pleasant spot for relaxation with agreeable views, contributing positively to the overall guest experience.
Parking is generally secure and free with several options available, though availability can be an issue during peak times. The hotel's accommodations are also particularly family-friendly, providing a comfortable and stress-free environment for those traveling with children.
Business travelers find the hotel well-suited to their needs, benefiting from amenities such as a business center, conference rooms and reliable Wi-Fi. The combination of work-friendly facilities and convenient relaxation options like a gym makes it an ideal choice for professional stays.
In summary, Holiday Inn Express & Suites - Playa del Carmen offers exceptional value through its prime location, welcoming staff, clean and comfortable rooms and a suite of amenities tailored to both families and business travelers. The minor areas for improvement do not significantly detract from the overall positive guest experience.
Business Hotel
As part of the IHG group, this Holiday Inn Express offers standard business amenities. Its 'Suites' designation suggests larger rooms suitable for working. While specific details are absent, it generally provides a reliable base for business travelers.
Hotel with Parking
This hotel provides a free car park and free self-parking, with parking included in the stay, making it easy for guests to park their vehicles.
Accessible Hotel
This hotel provides accessible parking, accessible public washrooms, and wheelchairs available on site. It features braille or raised signage. Standard King Bed, Accessible (Mobility) rooms include roll-in showers, bed height under 25 inches, and shower grab bars. Ramp access to the property and a parking drop-off point adjacent to the entrance are also available.
3-Star Hotel
Located in the heart of Playa del Carmen, it offers modern amenities and comfortable rooms. Perfect for travelers seeking a balance of value and location.
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Outdoor Pool
Guest Reviews
Located in the heart of Playa del Carmen, Holiday Inn Express & Suites boasts an ideal location that appeals to both leisure and business travelers. Situated just steps away from the vibrant 5th Avenue, guests can enjoy easy access to a plethora of restaurants, shops and nightlife options while avoiding the associated noise. The proximity to the beach, bus terminals and tour pick-up points makes it a convenient choice for those looking to explore the area’s attractions, including nearby parks like Xcaret, Cozumel, Chichen Itza and Tulum.
The hotel's central positioning also ensures that essentials such as supermarkets, currency exchange points and pharmacies are within walking distance, enhancing the overall convenience for guests. Combine this with the modern, clean and spacious rooms and it’s clear why many find this hotel an excellent value-for-money option. The positive remarks on cleanliness, services and friendly staff further elevate the guest experience.
Whether you’re in Playa del Carmen for a quick stopover or an extended stay, the location of this hotel provides an unbeatable launchpad for all kinds of activities, ensuring that everything you need is just around the corner.
The breakfast experience at Holiday Inn Express & Suites - Playa del Carmen by IHG, evokes mixed feelings among guests. Many highlight the delicious and varied offerings, including a mix of Mexican and American options, as well as fresh fruits and delicious juices. Guests frequently mention enjoying the quality and taste of the breakfast, describing it as good, comprehensive and even excellent at times. The inclusion of complimentary breakfast burgers and coffee adds value to the experience.
However, there are notable criticisms regarding the limited variety and repetitive nature of the breakfast. Some guests found the breakfast basic, lacking in essential items like hot milk or freshly squeezed juices. The buffet was often not replenished promptly, leading to issues with supply, especially during peak hours. Guests also commented on the small and crowded breakfast area, which added to the overall dissatisfaction for some.
Despite these shortcomings, the service during breakfast generally receives positive remarks. The staff's attention and the implementation of COVID-19 sanitary measures were appreciated. While there is room for improvement in terms of variety and organization, many guests found the breakfast to be a satisfactory start to their day.
The rooms at Holiday Inn Express & Suites in Playa del Carmen stand out for their spaciousness, modern amenities and comfort. Guests frequently mention how clean and large the rooms are with comfortable beds and contemporary furnishings. The rooms are well-equipped, featuring facilities like fridges, air conditioning and even small kitchenettes in some cases. Many appreciate the excellent climate control and the daily cleaning service, ensuring a consistently pleasant stay.
Several rooms have received praise for their sense of space, including large bathrooms and cozy seating areas. The modern design and technological features add to the appeal, ensuring a convenient and comfortable environment. Despite these positive aspects, some guests noted issues with natural ventilation with certain rooms lacking balconies or windows that open. Additionally, there have been occasional mentions of damp or musty smells and problems with room cleanliness upon arrival, which were usually addressed quickly by the accommodating staff.
Overall, the rooms are highly regarded for their size, comfort and cleanliness, making them a good choice for those visiting Playa del Carmen.
The bedding at Holiday Inn Express & Suites in Playa del Carmen receives high praise from guests. Reviews consistently highlight the comfort of the beds, describing them as very comfortable, super comfortable and even wonderful. The rooms feature various bedding options, including king-size and large beds, which contribute to a restful sleep experience. Guests appreciate the high-quality bedding, clean sheets and comfortable pillows that enhance their stay. The spacious and clean rooms, combined with the impeccable quality of the mattresses, ensure that the beds are worthy of commendation. The hotel clearly prioritizes guests' comfort, providing beds that are not only cozy but also conducive to a great night's sleep.
Holiday Inn Express & Suites in Playa del Carmen boasts an impressive reputation for its cleanliness. Visitors frequently note the impeccable, spotless and highly maintained state of the rooms and facilities. Daily cleaning ensures that the environment remains fresh and sanitary, contributing to a comfortable stay. The modern and functional design of the hotel complements its clean and organized atmosphere. Bathrooms, bed linens and towels receive particular praise for their pristine condition and common areas, including the pool, are consistently well-kept.
However, some reviews indicate occasional lapses in cleanliness, particularly in less visible areas such as under beds or in certain common spaces. A few guests have mentioned room cleaning occurring later in the evening or encountering dirty towels. Despite these isolated incidents, the general consensus underscores a high standard of cleanliness, which, combined with the hotel's excellent location, makes it a reliable and pleasant choice for travelers.
The reviews of the Holiday Inn Express & Suites - Playa del Carmen frequently highlight the friendly and attentive nature of the staff. Phrases like "very friendly," "super kind," and "excellent attitude" appear consistently, suggesting a high level of customer service. The reception staff and breakfast team receive particular praise for their professionalism and warmth. Instances of helpfulness and readiness to assist guests are common with many reviews commending specific staff members for their exceptional service. Despite a few mentions of less positive interactions, the overall impression is of a courteous, kind and accommodating team committed to enhancing the guest experience. The phrase "very friendly and helpful" encapsulates the general sentiment towards the hotel staff, underscoring their positive impact on guests' stays.
Guests of the Holiday Inn Express & Suites in Playa del Carmen, an IHG Hotel, have praised the Wi-Fi service, underscoring its positive aspects. Many reviews highlight that the hotel offers complimentary Wi-Fi that is both high-speed and reliable, making it suitable for remote work and ensuring strong coverage throughout the premises. Words like perfect, decent and good frequently describe the Wi-Fi quality with some guests specifically mentioning that it works well everywhere in the hotel. There are acknowledgments of minor drawbacks, such as the absence of power backup and limited TV internet access. However, overall, the Wi-Fi service is consistently commended, reflecting a reliable and high-quality internet experience for guests.
The rooftop pool at the Holiday Inn Express & Suites in Playa del Carmen receives mixed feedback from guests. On the positive side, many appreciate its location on the roof, offering wonderful views and a relaxing, pleasant atmosphere. The pool is described as clean, clear and great for a refreshing dip. Families particularly enjoy the pool, often mentioning how they used it daily. The adjacent gym adds to the convenience and overall, the facility remains easily accessible for guests.
However, there are some drawbacks mentioned. The pool is notably small, which can lead to it feeling busy frequently. Some guests find the water unexpectedly cold and there are multiple references to maintenance needs, especially concerning missing tiles. The pool area itself could use some renovation and improvement to match the expectations set by online photos. Despite these negatives, the overall perception of the rooftop pool remains mostly favorable, contributing positively to the guest experience at this hotel.
Holiday Inn Express & Suites - Playa del Carmen by IHG, offers a strategic location with excellent proximity to various attractions. The hotel is situated just steps away from the bustling 5th Avenue, providing guests with easy access to numerous shops and eateries. For beach enthusiasts, the hotel is generally close to the beach with some reviews noting it's just a short walk or drive away to reach the sandy shores, including popular spots like Mamitas Beach.
The hotel caters well to guests' needs with amenities such as beach towel service and spacious, clean rooms. While the availability of pools with towel service ensures added convenience, the friendly and efficient staff receive consistent praise for their attentiveness and supportive nature.
Despite some mentioning the beach is not as immediately close as expected and a few noting a longer walk, most agree the overall location is convenient for enjoying Playa del Carmen's offerings. Moments of Wi-Fi disruption and average breakfast, however, do not significantly detract from the positive experiences.
Guests appreciate the hotel's warm ambiance, cleanliness and the comfort of the beds, making it a reliable choice for both vacationers and business travelers seeking a central and accommodating stay in Playa del Carmen.
Holiday Inn Express & Suites in Playa del Carmen offers several parking options that cater to guest needs. The hotel features underground and onsite parking with some spaces available in a private adjacent lot. Many guests appreciate that the parking is secure, free and includes guarded options, ensuring peace of mind while staying at the property.
There are two parking lots available, which some reviewers found helpful, especially as one is covered and offers protection against the elements. A notable feature is the complimentary parking service, which several guests highlighted as a valuable amenity.
However, availability can be an issue, particularly during peak times, as the parking space is sometimes limited and tight. This has led to occasional difficulties in finding a spot with some guests noting the parking lot is very small, awkward and uncomfortable to maneuver. The parking area is also described as a bit hidden and situated far from the lobby, which might cause some inconvenience.
For those who do encounter parking issues, the hotel provides an alternate parking lot and has super-friendly parking attendants to assist. Additionally, the staff offers free luggage storage to ease the complications that can arise from limited parking space.
In summary, despite minor setbacks with space and location, the parking facilities at Holiday Inn Express & Suites – Playa del Carmen are generally secure, free and come with helpful service, making it a feasible option for guests traveling by car.
Holiday Inn Express & Suites - Playa del Carmen by IHG, has received numerous accolades for its family-friendly environment. The hotel is described as excellent for families, offering accommodations that are particularly suited for those traveling with children. The rooms are noted as being kid-friendly and comfortable for family stays with family rooms available to accommodate larger groups.
Many guests found the hotel surroundings to be ideal for family vacations with commendations for its family-friendly facilities and great location for family travel. The staff is frequently praised for being very accommodating and helpful, enhancing the overall family experience.
In addition, the hotel maintains a clean and welcoming environment, ensuring a stress-free stay for families. Private parking is also available, which adds convenience for those traveling with a family of four or more.
While the emphasis is largely on family-centric amenities and services, some reviews hint that the hotel may not be as suitable for adults traveling without children. However, for families, particularly those on a family honeymoon or similar trip, the Holiday Inn Express & Suites - Playa del Carmen stands out as a highly recommended choice, offering an ideal vacation setting.
The Holiday Inn Express & Suites - Playa del Carmen by IHG, is highly recommended for business travelers due to its supportive services and facilities. The hotel features a business center and conference rooms, making it ideal for professional needs. The availability of good wifi and ample desk space ensures efficient remote work. The staff receive high praise for their helpfulness and professional service, contributing to a smooth and productive stay.
Guests also highlight the hotel's excellent amenities for relaxation after a workday, including a quiet gym. Its strategic location is considered great for business with free parking adding to its convenience. Overall, the property is seen as super considerate and well-suited for business travel, providing everything needed for both productive work and restful downtime.
The Holiday Inn Express & Suites in Playa del Carmen features a rooftop infinity pool that guests frequently describe as magnificent and spacious. The pool area is clean, pleasant and offers clear water. Additionally, there is a second pool available for guests, providing more options for swimming. Despite some reviews mentioning that the pool can be crowded and noisy at times, particularly with loud music, the overall experience around the rooftop and spacious pool areas is positively highlighted by visitors.
Location Show Map
Location
The hotel's central positioning also ensures that essentials such as supermarkets, currency exchange points and pharmacies are within walking distance, enhancing the overall convenience for guests. Combine this with the modern, clean and spacious rooms and it’s clear why many find this hotel an excellent value-for-money option. The positive remarks on cleanliness, services and friendly staff further elevate the guest experience.
Whether you’re in Playa del Carmen for a quick stopover or an extended stay, the location of this hotel provides an unbeatable launchpad for all kinds of activities, ensuring that everything you need is just around the corner.
Breakfast
However, there are notable criticisms regarding the limited variety and repetitive nature of the breakfast. Some guests found the breakfast basic, lacking in essential items like hot milk or freshly squeezed juices. The buffet was often not replenished promptly, leading to issues with supply, especially during peak hours. Guests also commented on the small and crowded breakfast area, which added to the overall dissatisfaction for some.
Despite these shortcomings, the service during breakfast generally receives positive remarks. The staff's attention and the implementation of COVID-19 sanitary measures were appreciated. While there is room for improvement in terms of variety and organization, many guests found the breakfast to be a satisfactory start to their day.
Rooms
Several rooms have received praise for their sense of space, including large bathrooms and cozy seating areas. The modern design and technological features add to the appeal, ensuring a convenient and comfortable environment. Despite these positive aspects, some guests noted issues with natural ventilation with certain rooms lacking balconies or windows that open. Additionally, there have been occasional mentions of damp or musty smells and problems with room cleanliness upon arrival, which were usually addressed quickly by the accommodating staff.
Overall, the rooms are highly regarded for their size, comfort and cleanliness, making them a good choice for those visiting Playa del Carmen.
Beds
Cleanliness
However, some reviews indicate occasional lapses in cleanliness, particularly in less visible areas such as under beds or in certain common spaces. A few guests have mentioned room cleaning occurring later in the evening or encountering dirty towels. Despite these isolated incidents, the general consensus underscores a high standard of cleanliness, which, combined with the hotel's excellent location, makes it a reliable and pleasant choice for travelers.
Staff
Wi-Fi
Pool
However, there are some drawbacks mentioned. The pool is notably small, which can lead to it feeling busy frequently. Some guests find the water unexpectedly cold and there are multiple references to maintenance needs, especially concerning missing tiles. The pool area itself could use some renovation and improvement to match the expectations set by online photos. Despite these negatives, the overall perception of the rooftop pool remains mostly favorable, contributing positively to the guest experience at this hotel.
Beach
The hotel caters well to guests' needs with amenities such as beach towel service and spacious, clean rooms. While the availability of pools with towel service ensures added convenience, the friendly and efficient staff receive consistent praise for their attentiveness and supportive nature.
Despite some mentioning the beach is not as immediately close as expected and a few noting a longer walk, most agree the overall location is convenient for enjoying Playa del Carmen's offerings. Moments of Wi-Fi disruption and average breakfast, however, do not significantly detract from the positive experiences.
Guests appreciate the hotel's warm ambiance, cleanliness and the comfort of the beds, making it a reliable choice for both vacationers and business travelers seeking a central and accommodating stay in Playa del Carmen.
Parking
There are two parking lots available, which some reviewers found helpful, especially as one is covered and offers protection against the elements. A notable feature is the complimentary parking service, which several guests highlighted as a valuable amenity.
However, availability can be an issue, particularly during peak times, as the parking space is sometimes limited and tight. This has led to occasional difficulties in finding a spot with some guests noting the parking lot is very small, awkward and uncomfortable to maneuver. The parking area is also described as a bit hidden and situated far from the lobby, which might cause some inconvenience.
For those who do encounter parking issues, the hotel provides an alternate parking lot and has super-friendly parking attendants to assist. Additionally, the staff offers free luggage storage to ease the complications that can arise from limited parking space.
In summary, despite minor setbacks with space and location, the parking facilities at Holiday Inn Express & Suites – Playa del Carmen are generally secure, free and come with helpful service, making it a feasible option for guests traveling by car.
Family
Many guests found the hotel surroundings to be ideal for family vacations with commendations for its family-friendly facilities and great location for family travel. The staff is frequently praised for being very accommodating and helpful, enhancing the overall family experience.
In addition, the hotel maintains a clean and welcoming environment, ensuring a stress-free stay for families. Private parking is also available, which adds convenience for those traveling with a family of four or more.
While the emphasis is largely on family-centric amenities and services, some reviews hint that the hotel may not be as suitable for adults traveling without children. However, for families, particularly those on a family honeymoon or similar trip, the Holiday Inn Express & Suites - Playa del Carmen stands out as a highly recommended choice, offering an ideal vacation setting.
Business
Guests also highlight the hotel's excellent amenities for relaxation after a workday, including a quiet gym. Its strategic location is considered great for business with free parking adding to its convenience. Overall, the property is seen as super considerate and well-suited for business travel, providing everything needed for both productive work and restful downtime.
Outdoor Pool
Yes, Holiday Inn Express & Suites - Playa del Carmen by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites - Playa del Carmen by IHG.
No, Holiday Inn Express & Suites - Playa del Carmen by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express & Suites - Playa del Carmen by IHG.
No, Holiday Inn Express & Suites - Playa del Carmen by IHG doesn't have a gym.
Location Show Map
More Options
