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Summary of reviewsHotel Casa de las Flores in Playa del Carmen is highly regarded for its exceptional location, providing a convenient yet peaceful retreat within the heart of the city. Guests appreciate being just a few blocks from the bustling Fifth Avenue and the beach, as well as having easy access to restaurants, shops, supermarkets and public transportation. The hotel's central location allows visitors to explore the area on foot while enjoying the tranquility of a secluded atmosphere.
Breakfast at Hotel Casa de las Flores is served at a nearby restaurant, a short walking distance from the hotel. Guests generally praise the delicious and varied breakfast options, highlighting the flavorful dishes and generous portions. The menu caters to a range of preferences with sweet and savory items, although there is room for improvement in terms of vegetarian/vegan options and service speed.
While the hotel does not offer dinner on-site due to COVID-19 restrictions, guests are directed to excellent nearby alternatives, including the highly recommended Lost Tiki and Hummus restaurant. Numerous dining options, supermarkets and budget-friendly cafés are within easy reach, ensuring a variety of choices for casual dining needs.
The rooms at Hotel Casa de las Flores are noted for their spaciousness, cleanliness and charming Mexican ambiance. Guests enjoy the comfortable, large beds, functional amenities like refrigerators and safes and the well-decorated interiors. Despite some minor issues such as dark rooms or small bathrooms, the overall accommodation quality is well-received. The beautiful patio and garden area further enhance the serene environment.
Cleanliness is a standout feature at the hotel with guests consistently praising the well-maintained rooms, tidy common areas and pristine pool. Daily room cleaning and regular towel changes contribute to a fresh and comfortable stay, making cleanliness a significant strength of the hotel.
The staff at Hotel Casa de las Flores receive high marks for their exceptional warmth and attentiveness. Guests commend the friendly and helpful personnel, particularly the reception staff, who go above and beyond to ensure a pleasant stay. Their genuine care and willingness to assist create a welcoming atmosphere that enhances the overall experience.
The hotel's WiFi is generally praised for being stable, fast and reliable, suitable for work tasks and maintaining a strong connection throughout the complex. While there are occasional issues, the majority of reviews highlight the WiFi as a dependable amenity.
Being just a short walk from the beach, Hotel Casa de las Flores offers guests easy access to both the seaside and the lively 5th Avenue, making beach outings convenient and enjoyable. The provision of beach towels adds to the convenience for spontaneous trips to the shore.
Families find Hotel Casa de las Flores to be an ideal choice, offering a quiet, safe and welcoming environment. Spacious rooms, a serene pool and close proximity to essential amenities make it a suitable option for family vacations, despite occasional noise disruptions.
The hotel ensures a restful sleep with comfortable, large beds, contributing positively to the overall stay. Clean facilities and a great location further enhance its appeal.
As a three-star property, Hotel Casa de las Flores provides great value for money. It meets the expectations of its rating with clean, simple and quiet accommodations. Guests appreciate the beautiful design, friendly staff and prime location, making it a favorable choice for budget-conscious travelers seeking a comfortable and pleasant stay. Show more
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3-Star Hotel
Ideally set in the center of Playa del Carmen, this hotel offers air-conditioned rooms, an outdoor swimming pool, free WiFi, and a garden. Its central location and amenities make it a great choice.
Hotel near The Beach
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Outdoor Pool
Room Types
Standard Room Two Double BedsThis room features air conditioning, a ceiling fan, TV, safety box and a private bathroom with shower and hairdryer.
Standard Room One BedThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Standard Queen RoomThe spacious double room provides air conditioning and a wardrobe, as well as a private bathroom featuring a shower. This double room features a flat-screen TV with cable channels. The unit offers 1 bed.
Double Room with BalconyThe spacious double room provides air conditioning, a wardrobe, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Superior King RoomFeaturing free toiletries, this double room includes a private bathroom with a shower. The kitchen features a refrigerator, kitchenware and a microwave. The spacious double room features air conditioning, a coffee machine, a wardrobe, a flat-screen TV with cable channels, as well as garden views. The unit has 1 bed.
Guest Reviews
8.9
Excellent
Location
Hotel Casa de las Flores boasts an enviable location that is frequently praised by guests for its convenience and strategic positioning within Playa del Carmen. Nestled just a few blocks away from the bustling Fifth Avenue, the hotel offers the perfect balance between proximity to the vibrant nightlife and a peaceful retreat from the noise. Guests appreciate the hotel's accessibility to key amenities, including the beach, restaurants, shops, supermarkets and the ADO bus stations, all within a short walking distance.
The central location allows visitors to explore the city on foot, enjoying everything Playa del Carmen has to offer without the need for extensive travel. Reviews highlight the hotel's closeness to popular attractions and the main pedestrian strip, yet far enough to ensure a tranquil and serene stay. The development itself is described as a small oasis, providing a quiet and secluded atmosphere despite being in the heart of the city.
The hotel's nearness to both the beach and Fifth Avenue is frequently noted, making it an ideal spot for those looking to enjoy the seaside and the lively local scenes. Supermarkets, laundromats, the town square and a variety of cafes and restaurants are just minutes away, adding to the overall convenience of the location. Guests remark that the location is perfect for both exploring Playa del Carmen and finding rest away from the more crowded areas.
In summary, Hotel Casa de las Flores offers an exceptional location that combines centrality with quietness, making it a favored choice for travelers seeking both convenience and calm in Playa del Carmen.
Breakfast
Hotel Casa de las Flores collaborates with a nearby restaurant, offering a popular breakfast arrangement for its guests. While the breakfast is not served on-site, the restaurant is conveniently located within walking distance, generally around two minutes away. Guests frequently mention the delicious and varied breakfast options, praising the flavorful dishes, abundant portions and the overall good quality of the food.
Several reviewers highlight that the menu includes both sweet and savory items, such as waffles and omelettes, as well as a main dish accompanied by coffee and juice. The restaurant's local cuisine receives high marks with some guests calling it the best Mexican breakfast they've ever had.
Despite the positive comments, there are some noted drawbacks. A few guests found the breakfast to be basic with limited vegetarian/vegan options and some experienced delays in service. Additionally, the lack of coffee brewing facilities in the hotel itself was a point of contention for some.
Overall, while the off-site breakfast arrangement is generally well-received for its quality and taste, there is room for improvement in terms of variety and service speed. The current setup, nevertheless, offers a pleasant dining experience with good value, making it a noteworthy aspect of staying at Hotel Casa de las Flores.
Dinner
Hotel Casa de las Flores, while currently not offering in-house dinner due to COVID-19 restrictions, provides several excellent alternatives for guests. Visitors are directed to a range of nearby dining options, including the highly recommended Lost Tiki and Hummus restaurant situated just opposite the hotel. Additionally, there are several supermarkets and various restaurants located within a couple of streets, ensuring a variety of choices without the need to invest significantly. For those seeking budget-friendly options, a good inexpensive café is also located nearby, offering a convenient solution for casual dining needs.
Rooms
Hotel Casa de las Flores offers a charming stay with a pleasant Mexican ambiance, where the rooms stand out for their spaciousness, cleanliness and comfort. Many guests appreciated the well-decorated interiors, highlighting their beauty and Mexican styling. The rooms are notably large, equipped with big, comfortable beds and functional amenities such as refrigerators and safes. Cleanliness is consistently praised with daily room cleaning ensuring everything stays spotless.
Visitors found the rooms to be comfortable with effective air conditioning and ample storage space. Some rooms offer nice views of the pool and garden area, adding to the overall serene environment of the hotel. The ambiance around the patio is cozy and beautiful, making it an ideal spot for relaxation.
However, it's worth noting that several reviews mention the rooms can be quite dark and some had a damp smell. A few bathrooms were described as small or dated with occasional maintenance issues like rust or poor water pressure. Despite these minor drawbacks, the large and well-maintained rooms seem to make up for it, providing a pleasant stay overall.
Hotel Casa de las Flores is ideal for those looking for a spacious, clean and comfortable accommodation with a touch of Mexican charm. Its central location, just a few blocks from 5th Avenue, adds convenience for guests looking to explore the area.
Beds
Hotel Casa de las Flores ensures a restful sleep with its consistently praised comfortable beds. Guests frequently highlight the overall comfort of the beds with many noting they are large and spacious, including queen and king-sized options. The bedding is often described as comfortable with new and fragrant sheets and towels enhancing the experience. Despite a few mentions of hard or uncomfortable mattresses, the general consensus is one of comfort, contributing positively to the stay.
The clean and meticulous nature of the hotel, including a clean pool, adds to the appeal. While some reviews note the need for more towels, the provision of two towels per person helps maintain a satisfactory level of service. The spacious rooms, complete with good air conditioning and beautiful decoration, amplify the sense of comfort.
The location of the hotel is convenient within walking distance of main attractions. However, a few reviews mention noise at night and a musty smell in some rooms. Overall, the combination of comfortable beds, clean facilities and a great location makes Hotel Casa de las Flores a solid choice for travelers.
Cleanliness
Hotel Casa de las Flores consistently impresses guests with its impeccable cleanliness. The entire hotel area is maintained to a high standard with clean rooms, tidy spaces and well-kept common areas. Guests frequently highlight the cleanliness of the premises, including the spotless bathroom and well-maintained pool. Many reviews note the daily room cleaning service and regular towel changes, ensuring a fresh and comfortable stay.
The rooms are described as clean and spacious, featuring comfortable bedding and ample space, providing a cozy environment. The maintenance of the hotel's cleanliness extends to the garden areas, adding to the overall pleasant experience. While there are occasional mentions of minor issues, such as a rare sighting of a dead cockroach or some overlooked cleaning details, the general consensus is that the hotel exceeds cleanliness expectations.
Most guests highly recommend Hotel Casa de las Flores for travelers seeking a clean and comfortable accommodation, underlining that the cleanliness alone warrants high praise.
Staff
Hotel Casa de las Flores is widely praised for its exceptionally warm and attentive staff. Reviewers consistently highlight the friendliness and helpfulness of the hotel's personnel, describing them as incredibly kind, polite and accommodating. Guests were particularly impressed by the reception staff, who were always attentive and available, providing excellent service and valuable tips for navigating the area.
The hotel's employees are known for going above and beyond to ensure a pleasant stay, offering assistance with everything from luggage to parking issues and even providing extra care in situations where guests fell ill. The staff's genuine kindness and willingness to help create a welcoming and comfortable atmosphere, making guests feel pampered and cared for throughout their visit.
In summary, the attentive and super-friendly nature of the Hotel Casa de las Flores staff leaves a lasting positive impression on guests, contributing significantly to the overall excellent experience at the hotel.
Wi-Fi
Hotel Casa de las Flores generally receives positive reviews regarding its WiFi. Many guests found the WiFi to be excellent, stable and fast with a strong and reliable signal suitable for work tasks. The service is free of charge and performs well throughout the complex, ensuring a consistent internet connection in the rooms. While some reviews noted occasional issues with poor quality or lapses due to external factors, the majority of experiences indicate that the WiFi works perfectly, making it a dependable amenity for hotel visitors. Overall, the hotel's WiFi has been praised as a strong point, complementing its fantastic location.
Beach
Hotel Casa de las Flores boasts a highly favorable location just a short walk from the beach, described by guests as being only 5 to 15 minutes away. This advantageous positioning allows for easy access to both the sandy shores and the lively atmosphere of Playa del Carmen's famous 5th Avenue. The hotel's rooms offer great ocean views, enhancing the coastal experience. It's situated conveniently near not only the beach but also the city center, allowing guests to easily explore the vibrant local area. Guests appreciated the convenience of beach towels provided by the hotel, making spontaneous beach trips more enjoyable. Despite being on the outskirts of the busy tourist strip, the hotel remains within walking distance to key attractions, making it an ideal spot for both relaxation and exploration.
Family
Hotel Casa de las Flores stands out as a family-friendly destination that perfectly balances comfort, safety and convenience for guests traveling with children. This serene property, often described as having a family feel, is well-regarded for its quiet and welcoming atmosphere, making it ideal for stays with kids. Many families have found it to be a great place for a vacation, noting the safe and secure environment, ensuring peace of mind for parents.
The hotel's rooms are spacious and comfortable, accommodating the needs of families effortlessly. Guests have praised its clean, cozy surroundings that contribute to a superb sleep experience. The facilities, including a serene pool, are particularly popular among kids, who enjoy swimming and playing with other children in the open courtyard.
Located close to the ADO bus station, the hotel's convenient location and quiet setting make it a suitable choice for those seeking a peaceful retreat without sacrificing accessibility. Despite a few occasional disruptions, such as loud conversations from neighboring guests, the overall feedback emphasizes the property's ability to cater to family needs effectively.
In summary, Hotel Casa de las Flores is a wonderful option for those planning a family vacation. Its family-oriented design, friendly atmosphere and excellent services make it a perfect choice for creating lasting memories with loved ones.
3 Star
Hotel Casa de las Flores offers great value for money, making it an affordable option for budget-conscious travelers. Its prime location adds to the appeal, making it extremely well situated for guests. While the hotel does not offer luxury, it meets the expectations of a three-star rating with basic yet sufficient amenities.
The property is simple, clean and quiet, providing a pleasant stay. Guests appreciate the hotel’s attractive design, including a beautiful garden and friendly, accommodating staff. The cleanliness of both the rooms and common areas is consistently noted as impeccable.
Although some facilities may be lacking, the overall experience aligns well with its three-star designation. The hotel strikes a good balance between price and quality, making it a favorable choice for those seeking a no-frills, comfortable stay. For its price point, Hotel Casa de las Flores delivers on value and offers everything necessary for an enjoyable visit.
Yes, Hotel Casa de las Flores has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Hotel Casa de las Flores.
No, Hotel Casa de las Flores doesn't allow dogs.
No, parking facilities aren't available at Hotel Casa de las Flores.