Hotel Playa Encantada
Playa del Carmen
20.62985800,
-87.07404800
,
Calle 12 Bis Norte Esquina Avenida 20 Norte
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Summary of reviewsHotel Playa Encantada in Playa del Carmen is highly regarded for its exceptional location, offering easy access to major attractions and transport links while maintaining a tranquil atmosphere away from the city's vibrant nightlife. Visitors appreciate the convenience of nearby shopping venues and dining options, with a short walk taking them to stunning beaches and ferry ports leading to Cozumel Island.
Guests consistently praise the spacious and clean rooms, complete with modern amenities such as air conditioning, mini-fridges, and fully equipped kitchens. The pleasant pool area and well-maintained garden provide a serene spot for relaxation. The rooms, despite minor furnishing issues, offer comfort and generous space, adding to a cozy and welcoming ambiance.
The staff at Hotel Playa Encantada stand out for their attentiveness and friendliness, creating a hospitable environment that encourages guests to return. Reception is noted for its professionalism and helpfulness, sometimes offering early check-ins and luggage storage. While Wi-Fi service varies in reliability, it is generally fast and stable in many parts, catering sufficiently to leisure travelers' needs.
Cleanliness receives top marks, with regular room upkeep and attentive service contributing to a pleasant experience. However, improvements in breakfast offerings are desired by some guests, who find it inconvenient that breakfast is off-site. Yet, neighboring establishments like Bar Ipanemas Grill are praised for their quality meals.
The hotel is considered a three-star establishment offering excellent value for money. Its strategic location, economic pricing, and commendable service quality make it a favorable choice for travelers seeking comfort and convenience without exceeding a limited budget. Overall, Hotel Playa Encantada successfully balances cost and quality, promising a satisfying stay in Playa del Carmen.
Categories
Guests consistently praise the spacious and clean rooms, complete with modern amenities such as air conditioning, mini-fridges, and fully equipped kitchens. The pleasant pool area and well-maintained garden provide a serene spot for relaxation. The rooms, despite minor furnishing issues, offer comfort and generous space, adding to a cozy and welcoming ambiance.
The staff at Hotel Playa Encantada stand out for their attentiveness and friendliness, creating a hospitable environment that encourages guests to return. Reception is noted for its professionalism and helpfulness, sometimes offering early check-ins and luggage storage. While Wi-Fi service varies in reliability, it is generally fast and stable in many parts, catering sufficiently to leisure travelers' needs.
Cleanliness receives top marks, with regular room upkeep and attentive service contributing to a pleasant experience. However, improvements in breakfast offerings are desired by some guests, who find it inconvenient that breakfast is off-site. Yet, neighboring establishments like Bar Ipanemas Grill are praised for their quality meals.
The hotel is considered a three-star establishment offering excellent value for money. Its strategic location, economic pricing, and commendable service quality make it a favorable choice for travelers seeking comfort and convenience without exceeding a limited budget. Overall, Hotel Playa Encantada successfully balances cost and quality, promising a satisfying stay in Playa del Carmen.
3-Star Aparthotel
Offers comfortable accommodation and is well-regarded. It provides a pleasant stay with good value for money.
Aparthotel near The Beach
Aparthotel for Honeymoon
Family Friendly Aparthotel
Aparthotel near Nightlife Spots
Aparthotel with Swimming Pool
Outdoor Pool
Cheap Aparthotel
Aparthotel with Outdoor Pool
Guest Reviews
Hotel Playa Encantada boasts a location that guests consistently praise as exceptional and strategically convenient. Situated just a short distance from the bustling Fifth Avenue, the hotel provides an ideal base for both leisure and business travelers. Its proximity to the ADO bus terminal is a notable advantage for those arriving via or departing through public transportation. Guests appreciate the hotel’s easy access to major attractions, shopping venues like Walmart and the Mega, and an array of dining options.
Despite being centrally located, the hotel maintains a tranquil atmosphere, offering an escape from the city's lively nightlife. The placement allows visitors to enjoy the vibrant energy of Playa del Carmen, while ensuring restful nights free from the noise of the main tourist areas. A short walk will take guests to the stunning beaches and ferry ports leading to Cozumel Island, enhancing the convenience for beach lovers and island hoppers alike.
The combination of excellent location, cleanliness, and comfortable accommodations make Hotel Playa Encantada a commendable choice for a stay in Playa del Carmen. Whether traveling for the beaches, shopping, or cultural excursions, the hotel's prime location offers a seamless experience for any traveler.
Hotel Playa Encantada has garnered mixed reviews regarding its breakfast offerings. Guests frequently mention that breakfast is not available on-site at the hotel, which might require a short walk to the nearby restaurants. Despite this, many guests praise the quality of the breakfast available at neighboring establishments, highlighting a complete and satisfying buffet experience. A particular favorite seems to be Bar Ipanemas Grill, known for its very good breakfast options. One guest mentioned a fabulous breakfast at a great café next door, recommending it highly. Although some found the arrangement of breakfast located off-site inconvenient and felt misled in terms of breakfast offerings, others appreciated access to high-quality meals even if it meant dining outside the hotel premises. There is an expressed desire for breakfast to be either included in the hotel package or available for purchase on-site, which could potentially enhance convenience for guests during their stay.
Hotel Playa Encantada offers a delightful stay with its spacious and clean rooms, consistently praised for their generous size and comfort. Guests enjoy modern amenities including air conditioning, mini fridges, and fully equipped kitchens that make for convenient and cozy stays. The rooms frequently boast lovely views of the pool and promise a bright and welcoming ambiance.
Situated in a prime location, the hotel ensures that travelers can easily access local attractions while enjoying the serene comfort of their accommodations. The staff stand out for their friendly and competent service, contributing positively to the overall guest experience.
Another noteworthy aspect is the hotel's commitment to cleanliness, with regular room upkeep that maintains the fresh feel. Despite minor issues with some older furnishings, the comfort of the beds and spaciousness of both rooms and bathrooms make up for these shortcomings.
Guests appreciate the thoughtful amenities such as hair dryers and safes, adding to the hotel’s appeal as a well-rounded option for travelers seeking a relaxing vacation. Whether for business or leisure, Hotel Playa Encantada successfully combines value with quality in its inviting environment.
Hotel Playa Encantada offers a mixed experience when it comes to the comfort of its beds. Many guests found the beds to be comfortable, often highlighting the spaciousness and comfort of both the beds and pillows. Some guests specifically appreciated the big, comfortable rooms and the daily provision of clean towels, which added to the overall cozy feel. However, feedback also indicates occasional inconsistencies, with reports of mattresses being either too firm or stained, and some pillows described as hard or filled with old rags. While many reviews praised the comfort, it's evident that the quality and comfort of the bedding can vary, suggesting potential updates could enhance the overall sleep experience.
Hotel Playa Encantada receives high praise for its impeccable cleanliness and commitment to maintaining a tidy environment. Guests consistently highlight the spaciousness and cleanliness of the rooms, with many noting that the hotel's cleaning staff ensures daily upkeep. The overall cleanliness is described as excellent and exceptional, with both the facilities and the pool being praised for their spotless conditions. The dedicated housekeeper, Lucy, receives special mention for her attentive service.
The hotel appears to live up to guests' expectations depicted in online photos, providing comfortable accommodations and an excellent location. Visitors appreciate the tranquil atmosphere of the apartments, making them ideal for families seeking both space and peace. The service provided by the staff, described as friendly and attentive, complements the high standards of cleanliness and contributes to a welcoming stay.
Despite occasional concerns about stained linens, the majority of reviews emphasize an overall clean and pleasant experience. The hotel's provision of clean and spacious suites, with air conditioning and amenities, further enhances guest satisfaction. Additionally, the availability of clean drinking water in public areas adds to the convenience and comfort of the stay. Overall, Hotel Playa Encantada stands out as a well-maintained establishment where cleanliness and attentive service combine to create a satisfying accommodation experience.
At Hotel Playa Encantada, the staff consistently impresses guests with their exceptional attention to service and friendliness. Many describe the team as incredibly polite, professional, and eager to assist with any requests or issues. The reception staff receives particular praise for their warm communication and willingness to help, even going above and beyond by allowing early check-ins and luggage storage. Guests frequently comment on the pleasant and smiling demeanor of staff members, highlighting individuals like Gladys and Diana for their attentive and cordial service.
The overall atmosphere is described as welcoming, with many guests expressing eagerness to return, thanks to the outstanding service provided by the team. Despite a few negative remarks about mood and occasional service lapses, the consensus is overwhelmingly positive, with guests appreciating the helpfulness, efficiency, and 24-hour availability of the reception staff. The hotel complements its friendly service with clean and safe facilities, making it a recommended stay for travelers seeking a convenient and hospitable experience.
Hotel Playa Encantada offers a mixed bag when it comes to Wi-Fi, with room for improvement in certain areas. Guests have noted that the Wi-Fi is generally fast and stable, making it suitable for most internet needs. However, this is not consistent throughout the property, as the Wi-Fi tends to be unreliable in some rooms and is not accessible in outdoor areas like the pool and back patio. On a positive note, several guests reported a good to excellent connection during their stay, indicating that improvements may have been made in specific parts of the hotel. Despite these Wi-Fi inconsistencies, the hotel staff is attentive, and some guests have appreciated kind gestures, such as special welcomes for honeymooners. Those visiting for business or requiring a robust and comprehensive internet connection might want to manage expectations, but for leisure travelers, the Wi-Fi can be satisfactory.
Hotel Playa Encantada boasts a pool that is consistently praised by guests for its cleanliness and aesthetic appeal. Described as very nice, beautiful, and inviting, the pool offers a pleasant space for relaxation. Guests appreciate its size, with many noting it as both very big and comfortable. The serene atmosphere around the pool creates a lovely spot to chill outside, especially given the beautiful garden that complements it.
While some find the pool water a bit cold initially, several reviews mention that its cooler temperature offers a refreshing respite from the heat. The pool is conveniently open until 10 PM, providing ample opportunity to enjoy a swim after a day of exploring the nearby attractions. The hotel's location is strategic, with easy access to the popular 5th Avenue and proximity to the ADO station.
A few guests commented on the level of chlorine, but overall, the pool remains a highlight due to its well-maintained condition. Combined with the hotel's clean and spacious rooms, Hotel Playa Encantada offers good quality for its price, making it a popular choice for travelers seeking comfort and convenience.
Hotel Playa Encantada in Playa del Carmen offers a compelling choice for budget-conscious travelers seeking a good balance of cost and quality. This three-star establishment is noted for meeting its star rating standards and providing excellent value for money. Guests highlight the advantageous location right across from the ADO bus station, which proves convenient for those traveling by bus. The hotel is praised for its economic pricing and is often described as an excellent option for those looking to stay within a limited budget while being situated away from the bustling noise of the town. The spacious rooms contribute to the positive perception of the cost-benefit ratio. Despite being a basic hotel, its facilities and service quality align well with its pricing, making it a favorable choice for travelers. While not every aspect may exceed expectations, especially in terms of tranquility, many find their stay satisfactory considering the price point.
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Location
Despite being centrally located, the hotel maintains a tranquil atmosphere, offering an escape from the city's lively nightlife. The placement allows visitors to enjoy the vibrant energy of Playa del Carmen, while ensuring restful nights free from the noise of the main tourist areas. A short walk will take guests to the stunning beaches and ferry ports leading to Cozumel Island, enhancing the convenience for beach lovers and island hoppers alike.
The combination of excellent location, cleanliness, and comfortable accommodations make Hotel Playa Encantada a commendable choice for a stay in Playa del Carmen. Whether traveling for the beaches, shopping, or cultural excursions, the hotel's prime location offers a seamless experience for any traveler.
Breakfast
Rooms
Situated in a prime location, the hotel ensures that travelers can easily access local attractions while enjoying the serene comfort of their accommodations. The staff stand out for their friendly and competent service, contributing positively to the overall guest experience.
Another noteworthy aspect is the hotel's commitment to cleanliness, with regular room upkeep that maintains the fresh feel. Despite minor issues with some older furnishings, the comfort of the beds and spaciousness of both rooms and bathrooms make up for these shortcomings.
Guests appreciate the thoughtful amenities such as hair dryers and safes, adding to the hotel’s appeal as a well-rounded option for travelers seeking a relaxing vacation. Whether for business or leisure, Hotel Playa Encantada successfully combines value with quality in its inviting environment.
Beds
Cleanliness
The hotel appears to live up to guests' expectations depicted in online photos, providing comfortable accommodations and an excellent location. Visitors appreciate the tranquil atmosphere of the apartments, making them ideal for families seeking both space and peace. The service provided by the staff, described as friendly and attentive, complements the high standards of cleanliness and contributes to a welcoming stay.
Despite occasional concerns about stained linens, the majority of reviews emphasize an overall clean and pleasant experience. The hotel's provision of clean and spacious suites, with air conditioning and amenities, further enhances guest satisfaction. Additionally, the availability of clean drinking water in public areas adds to the convenience and comfort of the stay. Overall, Hotel Playa Encantada stands out as a well-maintained establishment where cleanliness and attentive service combine to create a satisfying accommodation experience.
Staff
The overall atmosphere is described as welcoming, with many guests expressing eagerness to return, thanks to the outstanding service provided by the team. Despite a few negative remarks about mood and occasional service lapses, the consensus is overwhelmingly positive, with guests appreciating the helpfulness, efficiency, and 24-hour availability of the reception staff. The hotel complements its friendly service with clean and safe facilities, making it a recommended stay for travelers seeking a convenient and hospitable experience.
Wi-Fi
Pool
While some find the pool water a bit cold initially, several reviews mention that its cooler temperature offers a refreshing respite from the heat. The pool is conveniently open until 10 PM, providing ample opportunity to enjoy a swim after a day of exploring the nearby attractions. The hotel's location is strategic, with easy access to the popular 5th Avenue and proximity to the ADO station.
A few guests commented on the level of chlorine, but overall, the pool remains a highlight due to its well-maintained condition. Combined with the hotel's clean and spacious rooms, Hotel Playa Encantada offers good quality for its price, making it a popular choice for travelers seeking comfort and convenience.
3 Star
Yes, Hotel Playa Encantada has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Playa Encantada.
No, Hotel Playa Encantada doesn't allow dogs.
No, parking facilities aren't available at Hotel Playa Encantada.
No, Hotel Playa Encantada doesn't have a gym.
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