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Summary of reviewsHotel Riviera Del Sol is highly praised for its exceptional location in the heart of Playa del Carmen, mere steps from the bustling 5th Avenue and Mamitas Beach. This prime location affords guests easy access to an array of restaurants, shops and entertainment venues, while the hotel itself maintains a quiet and tranquil atmosphere. The charming decor, beautiful garden and clean rooms add to its allure, establishing it as a cozy retreat within the lively downtown area.
Guests often commend the spacious and comfortable rooms, highlighting their cleanliness and functional amenities like mini-fridges and microwaves. The rooms feature attractive decor and some offer pool views, ensuring a pleasant stay. While there are occasional issues such as musty smells or outdated bathroom elements, the overall feedback regarding the rooms is positive.
Cleanliness is another strong point for Hotel Riviera Del Sol with many guests noting the consistently spotless rooms and common areas. Daily and thorough cleaning practices contribute to a pleasant and secure environment, despite a few minor oversights like dirty towels or neglected shared facilities.
The hotel staff receive considerable praise for their friendliness and attentiveness, enhancing the welcoming atmosphere. Guests appreciate the warm and professional demeanor of the reception team and specific staff members like Erick and Cecilio are frequently mentioned for their helpfulness. Although there are occasional mentions of unfriendly or unresponsive front desk service, the overall feedback about the staff remains overwhelmingly positive, significantly contributing to the hotel's charm.
The breakfast offerings receive mixed reviews. While many guests find the breakfast delicious with good coffee and well-prepared dishes like omelettes and pancakes, others feel the cost is high relative to what is offered. The continental breakfast, in particular, is often described as basic with limited variety and additional charges for items beyond what's included.
The outdoor pool, though small, is inviting and well-maintained, providing a refreshing retreat for guests. The pool area's serene atmosphere is enhanced by surrounding palm trees and lush greenery, making it a lovely spot for relaxation despite occasional maintenance issues or noise from children.
Hotel Riviera Del Sol's proximity to beautiful beaches like Mamitas Beach is a major highlight with many guests appreciating the quick and easy access to the sandy shores. The location also allows for pleasant walks to nearby restaurants and shops, adding to the convenience and overall positive experience for beach enthusiasts.
For families, the hotel is an excellent choice, offering comfortable and well-maintained family rooms, a family-friendly atmosphere and helpful staff. The quiet location and amenities like the pool contribute to a serene environment for family relaxation.
The hotel's prime position in Playa del Carmen's vibrant nightlife scene is ideal for those looking to explore local bars and clubs. However, this central location also means guests may experience loud music into the early hours, which could be a disturbance for those seeking a quieter stay.
In summary, Hotel Riviera Del Sol combines convenience, comfort and charm, making it an excellent base for exploring Playa del Carmen’s attractions. The positive aspects, including the exceptional location, friendly staff and comfortable rooms, far outweigh the minor critiques, ensuring an enjoyable and memorable stay for visitors. Show more
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4-Star Hotel
This hotel provides comfortable accommodations and a convenient location. It offers easy access to the beach and 5th Avenue. The hotel's friendly service and relaxed atmosphere ensure a pleasant stay.
Hotel near The Beach
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Hotel with Outdoor Pool
Room Types
Deluxe Queen SuiteThis more spacious, air-conditioned room features a balcony with views of the gardens or the pool. It includes a kitchenette, and cable TV. There is a private bathroom . Free toiletries are included. Children are allowed up to 12 years in occupation of 1 or 2 adults.
Queen SuiteThis air-conditioned room features a balcony with views of the gardens or the pool. It includes a cable TV, and a private bathroom. Free toiletries are included. Children are allowed up to 12 years in occupation of 1 or 2 adults.
Deluxe King StudioThis room features free Wi-Fi, air conditioning, a fully equipped kitchenette, cable TV and garden views. The bathroom is private.
Maximum occupancy is 2 guests (see Hotel Policies).
King StudioThis room features a king size bed, free Wi-Fi and air conditioning. Some rooms feature a kitchenette.
Guest Reviews
8.5
Very Good
Location
Hotel Riviera Del Sol offers an exceptional location in the heart of Playa del Carmen, making it an ideal spot for tourists seeking proximity to key attractions. Situated just steps away from the bustling 5th Avenue and Mamitas Beach, the hotel places guests within easy walking distance to a variety of restaurants, shops and entertainment hubs. Despite its central location, which sometimes contributes to the noise level in the evenings, the hotel maintains a quiet atmosphere perfect for relaxation.
Conveniently located around the corner from the pedestrianized downtown and surrounded by vibrant bars and cafes, Hotel Riviera Del Sol's placement truly enhances the guest experience. Its prime position provides seamless access to significant points of interest, like Xcaret park, Xplor and local convenience stores such as OXXO and 7-Eleven. The secure and tranquil surroundings also receive frequent praise, contributing to an overall sense of well-being for visitors.
The small boutique hotel's charming decor, beautiful garden and clean rooms further add to its appeal, making it a cozy retreat amidst the lively city ambiance. The friendly and attentive staff, notably mentioned for their excellent service, amplify the welcoming atmosphere of this centrally located gem.
In summary, Hotel Riviera Del Sol merges convenience and comfort flawlessly, offering an excellent base for exploring Playa del Carmen’s vibrant scene with stunning beaches, robust shopping options and delicious dining experiences all within reach.
Breakfast
The breakfast experience at Hotel Riviera Del Sol garners mixed reviews from guests, showcasing elements of both praise and critique. Positively, many guests found the breakfasts to be delicious with mentions of good coffee and well-prepared dishes like omelettes and pancakes. Some guests appreciate the heartiness and overall quality of the breakfast, describing it as excellent and a good start to the day.
However, there are notable points of contention among the reviews. A recurring theme is the price with numerous guests finding the cost of breakfast to be high relative to what is offered. The continental breakfast, in particular, is frequently described as basic and not providing sufficient variety with just a few fruit servings, toast and coffee or tea. Furthermore, additional charges for items beyond what's included in the basic offerings contribute to a sense of it not being great value for money.
Several reviews suggest that the breakfast lacks variety and could benefit from improvements, hinting at a more extensive buffet option as a desirable enhancement. The service fee added to the breakfast bill is another downside mentioned by guests, which some perceive as unnecessary.
In summary, while the breakfast at Hotel Riviera Del Sol has its strong points, particularly in taste and quality, the cost and limited variety are areas that many guests feel need attention for a more satisfying dining experience.
Rooms
The rooms at Hotel Riviera Del Sol receive commendations for their spaciousness and comfort. Guests frequently highlight the large, clean and well-maintained rooms, often describing them as very comfortable with attractive decor and some features like balconies and terraces that offer pool views. The rooms are also equipped with kitchen utensils, mini-fridges, microwaves and other convenient amenities, ensuring a functional stay.
Despite some minor issues like occasional musty smells and outdated elements in the bathrooms, overall cleanliness and daily housekeeping are praised. Additionally, the rustic style is seen as charming and well-maintained. The bedding is noted to be particularly comfortable, further enhancing guests' satisfaction. The proximity to local amenities such as restaurants, cafes and the beach, along with quiet rooms, adds to the overall positive experience.
Although some rooms may face issues related to noise isolation and humidity, the general consensus is that the rooms are nicely decorated, comfortable and spacious, providing a good environment for a pleasant stay.
Beds
Hotel Riviera Del Sol boasts an array of beds that are largely celebrated by guests for their comfort and size. Many reviews highlight the spaciousness of the beds with several mentioning queen-size dimensions. Overall, the beds are described as comfortable and well-maintained, contributing significantly to guests' positive experiences. There is also notable appreciation for the comfortable mattresses, duvets and soft bedding that amplify the comfort provided.
However, opinions about the beds do vary. While most reviews praise the comfort, there are mentions of beds being too hard or even wet upon arrival. Some guests found the pillows uncomfortable, which slightly detracted from their overall rest. There are also instances where two single beds were pushed together, which might not meet everyone's preference.
Despite a few criticisms, the general consensus is that Hotel Riviera Del Sol provides a comfortable sleeping arrangement, earning high marks for bed comfort in a beautiful, well-maintained environment.
Cleanliness
Hotel Riviera Del Sol generally receives high praise for its cleanliness and well-kept environment, creating a pleasant and secure space for guests. Many reviewers note the consistently spotless rooms and common areas with several mentions of daily and thorough cleaning practices. Guests appreciate the clean, comfortable and well-located rooms, which often enhance their stay. Despite the majority of reviews highlighting the cleanliness, there are occasional mentions of minor cleaning oversights, such as dirty towels, sheets and issues in the bathrooms. Some shared facilities and certain areas of the hotel have been noted to be neglected or require some maintenance. However, the overall feedback reflects a commitment to maintaining a high standard of cleanliness, which is appreciated by most visitors. The hotel's combination of cleanliness, comfort and convenience makes it a well-regarded choice for travelers.
Staff
Hotel Riviera Del Sol is praised for its exceptional staff, consistently described as friendly, attentive and extremely helpful. Guests frequently highlight the warm and welcoming demeanor, noting that the staff always greets them with kindness. The reception team, in particular, is often mentioned for their professional and accommodating service, although some reviews also mention occasional issues with unfriendly or unresponsive service at the front desk.
Many guests appreciate the personal touch provided by the staff with specific mentions of individuals going above and beyond to ensure a pleasant stay. The doormen and certain staff members like Erick and Cecilio receive special recognition for their helpfulness and amiability. The hotel staff seems to create a family-like atmosphere, making guests feel at home away from home.
Despite a few isolated complaints about problem-solving and reception service, the overall feedback about the staff at Hotel Riviera Del Sol remains overwhelmingly positive. The combination of friendly hospitality and high-quality service contributes significantly to the hotel's charm and the satisfaction of its guests.
Wi-Fi
At Hotel Riviera Del Sol, the Wi-Fi performance receives mixed reviews from guests. Many guests find the Wi-Fi good and mention that it works well with some indicating that the connection is excellent and reliable, particularly highlighting areas such as the pool where the signal remains strong. Positive feedback also includes comments about the internet being stable and presenting no significant issues. However, there are occasional mentions of poor connection, low signal and spotty service with some guests experiencing periods without Wi-Fi. Overall, while many guests are pleased with the Wi-Fi, there are instances where it falls short of expectations.
Pool
The reviews paint a picture of a charming pool experience at Hotel Riviera Del Sol. Featured prominently is a small, yet inviting pool area, often described as refreshing and nice. The atmosphere is relaxed, adding a layer of comfort and enjoyment, especially appealing to families with children.
Guests often mentioned the pool being well-maintained and clean, though there are occasional moments when maintenance falls short, specifically with fallen leaves. The shaded pool setting provides a respite from the sun, making it a perfect spot for lounging and escaping the heat. However, some visitors felt that the pool area lacked privacy and could use more loungers and adequate coverage.
Despite its smaller size, the pool's ambiance is enhanced by surrounding palm trees, creating an attractive and serene environment. The extended pool hours from 8:00 AM to 8:00 PM give guests ample opportunity to relax any time of the day.
In conclusion, while the pool area isn't without its minor flaws, its overall appeal, cleanliness and relaxing atmosphere make it a wonderful addition to the hotel's offerings.
Beach
Nestled in a prime spot, Hotel Riviera Del Sol is just steps away from beautiful beaches, making it an ideal destination for beach enthusiasts. Mamitas Beach, a popular hotspot, is merely a short walk away and many guests appreciate the hotel’s unbeatable proximity to both the beach and the vibrant town center. The quick and easy access to the sandy shores means that visitors can enjoy both sunrise and moonrise views with just a short stroll.
The surrounding area offers a pleasant walking experience, connecting guests to not only the beach but also restaurants and shops along 5th avenue. Despite the occasional noise from a nearby salsa club, the overall atmosphere is one of convenience and comfort. Whether looking to bask in the sun, explore local culinary delights or enjoy a peaceful walk, the hotel's excellent location ensures that everything is within comfortable reach.
Family
Hotel Riviera Del Sol has garnered praise for being an excellent choice for families. Many reviews highlight its family-friendly atmosphere, making it an ideal destination for those traveling with kids. The hotel offers family rooms, which are comfortable and well-maintained. Guests appreciated the quiet location, which provides a serene environment for family relaxation.
The common area on the second floor is mentioned as a great space for reading and hanging out, adding to the overall family-oriented vibe. The pool particularly stood out as a fun and enjoyable spot for children. Cleanliness is another strong point with very clean rooms and a neat cooking area contributing to a pleasant stay.
The hotel's location is also convenient for families with many reviewers noting its proximity to various attractions. The decor is tailored to be family-friendly and the helpfulness of the staff is consistently praised. Friendly and kind staff members enhance the family-oriented experience. With these positive attributes, Hotel Riviera Del Sol comes highly recommended for families seeking a comfortable and enjoyable vacation spot.
Nightlife
Hotel Riviera Del Sol is situated in a prime location in Playa del Carmen, placing guests right in the heart of its vibrant nightlife. The hotel is surrounded by numerous lively bars, nightclubs and restaurants, giving visitors a real taste of the local scene. However with this central location comes the undeniable energy and noise that Playa del Carmen is known for.
Due to its proximity to these nightlife venues, guests frequently experience loud music that often continues until the early hours of the morning. Bars, discos and live music venues across the street and nearby play at full volume with some reporting noise levels from Latin music bands and salsa clubs until 3 AM.
For those seeking an immersive experience in the bustling nightlife of Playa del Carmen, the hotel's location is ideal, offering easy access to a variety of entertainment options. However, it is important for potential visitors to be aware that the surrounding area's spirited atmosphere can lead to excessive noise, which may be a disturbance for those preferring a quieter environment.
In summary, Hotel Riviera Del Sol offers a gateway to Playa del Carmen's energetic nightlife, perfect for tourists eager to explore the local bars and clubs. But bear in mind, the lively ambiance that defines the area might come at the cost of a peaceful night's sleep.
Outdoor Pool
Hotel Riviera Del Sol boasts a charming outdoor pool area that is ideal for relaxation. Though the pool is on the smaller side, guests appreciate its refreshing atmosphere and serene location, often highlighted by its lush greenery which enhances the overall experience. Families will find it suitable for kids, though this can sometimes lead to a noisier environment. Despite its size, the pool maintains a clean and beautiful look, offering a tranquil and enjoyable spot for visitors. Additional amenities like an outdoor shower add convenience, making it a pleasant place to unwind after a day of exploration. The main pool area, while not immune to occasional closures, generally maintains its appeal as a quaint and inviting feature of the hotel.
Yes, Hotel Riviera Del Sol has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Riviera Del Sol.
No, Hotel Riviera Del Sol doesn't allow dogs.
No, parking facilities aren't available at Hotel Riviera Del Sol.