Playa del Carmen, Carretera Federal Chetumal Cancun KM 296, Predio Montecarlos Lotes 7, 7-1 y Predio Punta Bete Lote 15-520.667064,-87.031573(Show on Map)
8.4
Very Good
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Checkin - Checkout dates
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Summary of reviews
The Ocean Riviera Paradise All Inclusive offers a memorable and mostly positive experience for guests, balancing excellent amenities, service and a picturesque location. The resort is conveniently situated near Playa del Carmen, providing easy access to attractions while maintaining a serene and secluded environment by the sea.
The expansive and beautifully maintained grounds with friendly wildlife such as monkeys, add to the charm. The multiple pools are particularly praised, offering various atmospheres for relaxation and guests appreciate the well-maintained beach despite some issues with erosion and rockiness.
The dining experience is varied with the breakfast buffet standing out for its diverse and delicious offerings across multiple cuisines. Custom omelets and stations like crepes and ice cream are especially popular. Dinner receives mixed reviews, though the Italian restaurant and steakhouse are frequently highlighted for their exceptional dishes. Service by the waitstaff, particularly at specialty restaurants, garners commendations for attentiveness and friendliness, although there are occasional mentions of operational inconsistencies.
Guests are generally pleased with the spacious, clean and elegantly designed rooms. The daily cleaning service ensures a comfortable stay and amenities such as outdoor jacuzzis and balconies enhance the experience. However, some issues with maintenance and room functionality were reported.
Cleanliness is a strong point with many guests noting spotless facilities and well-kept communal areas, though occasional lapses in housekeeping were mentioned. The staff's friendliness and attentiveness contribute significantly to positive guest experiences with several employees receiving special mentions for their outstanding service.
Family-friendly amenities are another highlight with numerous facilities designed for children and families, such as a highly praised kids' club. While the resort is perfect for younger children, activities for teenagers could be expanded.
The quality of the beds is inconsistent with some guests finding them very comfortable while others experience discomfort. The all-inclusive aspect is well-regarded by many with a variety of food and drinks available, though some guests felt the quality and variety could be improved and had complaints about the value for money.
In summary, Ocean Riviera Paradise All Inclusive provides a mostly satisfying and enjoyable stay with its beautiful location, excellent service, spacious and clean accommodations and family-friendly facilities, making it a strong choice for a relaxing getaway with convenient access to local attractions.
Categories
Golf
Offers an all-inclusive stay with arrangements for golfing at nearby courses. It provides a comfortable base for golfers looking to explore the Riviera Maya golf scene.
Pool
This all-inclusive resort features a wide range of amenities, including multiple swimming pools. It offers diverse activities and dining options.
Children's Pool
Outdoor Pool
Accessible
This resort offers bathrooms with spa bathtubs and roll-in showers. It is wheelchair accessible throughout the property, including the lobby, lobby bar, piano bar, plaza area, bowling alley, and restaurants. Handicap rooms are conveniently located in the Daisy family section, close to the main buffet and restaurants. A shuttle tram is available for transportation between the beach area and other facilities. Accessible pools and an accessible adults-only area are also featured.
Gym
This all-inclusive hotel is listed among the top hotels with a gym and fitness center in Riviera Maya.
Tennis
This all-inclusive resort offers tennis courts, allowing guests to enjoy a variety of activities. It provides a comprehensive vacation experience with numerous amenities.
Outdoor Pool
While specific details about the variety and features of the outdoor pools at Ocean Riviera Paradise were not detailed in the search results, as a large all-inclusive resort, it is expected to have multiple outdoor pools for guests.
Children's Pool
Features multiple pools including dedicated kids area and a comprehensive kids' club, providing lots of activities. Offers a variety of dining options suitable for all ages.
Beachfront
This all-inclusive resort offers a wide range of amenities, including multiple pools, restaurants, and activities. Its beachfront location provides easy access to the sea and stunning views. The variety of options ensures a fun and memorable vacation for all guests.
Beach
Family
All-Inclusive Packages
Luxury
Sustainability Journey
Honeymoon
Spa
Rooms with Jacuzzi / Hot-Tub
Romantic
Business
Parking
Room Types
Eden Master SuiteThe spacious family room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 2 beds.
Eden Master Suite Rooftop - Adults OnlyThis family room features a hot tub. The spacious family room features air conditioning, a minibar, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.
Daisy Junior Suite The spacious double room provides air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Daisy Junior Suite Pool View The spacious double room offers air conditioning, a minibar, a balcony with pool views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Privilege Junior SuiteRooms are 52 square meters.
Includes room service 24 hours, exclusive restaurant, exclusive beach area and welcome courtesy.
Privilege Junior Suite with Pool ViewRooms are 52 square meters.
Includes room service 24 hours, exclusive restaurant, exclusive beach area and welcome courtesy.
Privilege Junior Suite Swim up - Adults OnlyRooms are 52 square meters.
Includes room service 24 hours, exclusive restaurant, exclusive beach area and welcome courtesy.
Privilege Junior Suite Rooftop - Adults OnlyRooms are 52 square meters.
Includes room service 24 hours, exclusive restaurant, exclusive beach area and welcome courtesy.
Privilege Master SuiteRooms are 52 square meters.
Includes room service 24 hours, exclusive restaurant, exclusive beach area and welcome courtesy.
Privilege Master Suite Swim up - Adults onlyRooms are 52 square meters.
Includes room service 24 hours, exclusive restaurant, exclusive beach area and welcome courtesy.
Junior Suite StandardThis spacious suite comes with 1 bedroom, a seating area and 1 bathroom with a bath and a shower. Boasting a balcony, this suite also features air conditioning, a minibar and a flat-screen TV with cable channels. The unit has 2 beds.
Privilege Junior Suite Rooftop Pool ViewThis spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, a minibar, a coffee machine, a seating area as well as pool views. The unit offers 3 beds.
Junior Suite with Pool ViewThis spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Boasting a balcony with pool views, this suite also offers air conditioning and a flat-screen TV with cable channels. The unit has 2 beds.
Junior Suite Swim UpThis spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Boasting a balcony, this suite also offers air conditioning, a minibar and a flat-screen TV with cable channels. The unit has 2 beds.
Junior Suite Rooftop This spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Featuring a balcony with sea views, this suite also offers air conditioning and a flat-screen TV with cable channels. The unit offers 3 beds.
About Ocean Riviera Paradise All Inclusive
Registry or License or Notification Number: 008-007-000118/2025
Guest Reviews
8.4
Very Good
Review Summaries
Location
Ocean Riviera Paradise All Inclusive is situated in a convenient spot, balancing a reasonable transfer time from the airport and close proximity to Playa del Carmen. Nestled by the sea and surrounded by patches of jungle, it offers a serene and picturesque environment. The property is near a beautiful area known as the kiss and has several pools, adding to the allure of its location. The overall infrastructure and design of the hotel are highly praised, featuring spacious accommodations and elegant facilities.
Visitors appreciate the beautiful and well-maintained grounds, noting friendly wildlife such as monkeys and a selective, yet pleasant, staff. The hotel's position allows for easy and quick access to Playa del Carmen, though it remains isolated enough to provide a peaceful retreat.
However, it’s important to note some mixed feedback about the beach. While some guests find it beautiful and clean, others report issues with erosion and limited access, making the beach less appealing to some. The paths to the beach can be lengthy and lack shade, which might be a consideration for some travelers.
Overall, Ocean Riviera Paradise All Inclusive combines an excellent location with quality service, making it a strong choice for those looking to enjoy a mix of relaxation and nearby attractions.
Breakfast
Ocean Riviera Paradise All Inclusive offers a diverse and satisfying breakfast experience that caters to a wide range of tastes. The main buffet, particularly noted for its size and variety, receives praise for its excellent flavor and fresh, tasty dishes. Guests can enjoy a variety of culinary options including Oriental, Indian, Mexican and English cuisines, ensuring there is something for everyone.
The option to build custom omelets is particularly appreciated and the breakfast at Bluemoon stands out for its delicious quality. Although the breakfast service can sometimes be slow and has been described as geared toward American tastes, many enjoy the numerous options available and find the quality of the food consistently good.
The crepes station is a popular feature and the inclusion of ice cream, coffee and bread in the breakfast offerings adds to the meal's appeal. Despite some complaints about the buffet being repetitive and occasional long wait times, the variety and overall quality make the breakfast experience at Ocean Riviera Paradise noteworthy. The atmosphere in the breakfast area, while warm, features excellent designs and entertainment shows that add a pleasant touch to the dining experience.
Dinner
Ocean Riviera Paradise All Inclusive offers a mixed dining experience. On the positive side, guests rave about the exceptional food quality and variety, particularly at the buffet, which is often described as delicious and well-prepared. Many found the food to be spectacular and especially enjoyed the Italian restaurant and the steakhouse, both receiving numerous accolades for their excellent dishes. The service by the waitstaff is commendable with many reviewers noting their attentiveness and the superior quality of cocktails and drinks.
However, some guests felt there was a lack of variety and quality in the buffet options for lunch and dinner with a few describing the food as average or bland. Specialty restaurants received mixed reviews; while the steakhouse and hibachi restaurants were generally praised, the Mexican restaurant faced criticism for subpar dining experiences. Guests also noted some operational inconsistencies, like restrictive meal times and certain restaurants not being open every day.
Despite these drawbacks, the numerous dining options and the overall quality of the buffet make for a mostly satisfying culinary experience at the resort.
Rooms
At Ocean Riviera Paradise All Inclusive, guests largely praised the hotel’s rooms. Many highlighted that the rooms are not only large and spacious but also clean and tastefully furnished. The comfort of the rooms earned positive nods with several noting the presence of amenities like an outdoor jacuzzi, a small living room and balconies with garden views. The rooms' architecture and design were described as incredible and divine, adding a touch of elegance to the stay.
Travelers appreciated the daily cleaning service, which ensured rooms remained well-maintained throughout their visit. Guests with families found the accommodations particularly comfortable and spacious, providing ample room for everyone to relax.
However, not all feedback was without critique. Some guests reported issues with room maintenance, such as inconsistent air conditioning, broken fixtures and overall functionality concerns. Security lapses and uncomfortable beds were also mentioned, albeit less frequently.
Despite these occasional setbacks, the consensus remains favorable, emphasizing the spaciousness, cleanliness and overall design of Ocean Riviera Paradise's rooms.
Beds
Accommodation at the Ocean Riviera Paradise All Inclusive offers an inconsistent experience when it comes to the quality of the beds. While some guests have found the beds to be very comfortable and even described them as a dream with delicious mattresses and perfect pillows, others have noted issues such as mattresses being completely sunk in the middle or feeling as if they were sleeping on the bed frame. Additionally, some reviewers felt the pillows were too hard and a few beds were noisy. Despite these mixed reviews, many guests applauded the large, comfortable beds, which contributed positively to their overall stay. The hotel's beautiful grounds, well-kept nature, variety of dining options and inclusive approach to dietary needs also add value to the guest experience. However, there have been remarks about the limited beach space and the necessity to reserve beach chairs early, as well as occasional neglect in room upkeep and insufficient towel provisions.
Cleanliness
Ocean Riviera Paradise All Inclusive generally receives high marks for cleanliness based on guest reviews. Many guests praised the overall cleanliness and organization of the hotel, noting spotless facilities and well-maintained communal areas. The beach and pools were frequently described as very clean and the grounds were consistently well-kept. Several reviews highlighted the impeccable cleanliness in all areas, terming the property extremely clean.
Positive feedback extended to the rooms, where cleanliness was often deemed great with special mentions of notable room staff ensuring comfortable and clean accommodations. However, there were instances where guests experienced issues such as dirty rooms with food on the floor, stained sheets and towels and floors described as smelling like a dirty mop. Some also reported unpleasant smells, such as cigarettes or mildew and occasional lapses in room service efficiency, such as trash left unattended.
Despite a few negative experiences, the consensus points toward a generally clean and organized hotel environment with maintenance and housekeeping efforts recognized positively by most guests. The cleanliness of restaurants did receive some critique, but the overall hygiene standards of the property remain a strong point of satisfaction.
Staff
The staff at Ocean Riviera Paradise All Inclusive is generally praised for their friendliness and attentiveness, contributing positively to guests' experiences. Many reviews highlight the excellent customer service and warm demeanor of the staff with special mentions of polite and kind attention from various team members. Guests often felt welcomed and well taken care of, noting the staff's consistent helpfulness and professionalism.
Some reviews specify the exceptional service in restaurants and cafes, particularly recognizing individuals like Chef Cruz and Sonia Coronado for their outstanding assistance. However, there are mentions of inconsistencies in service quality with some guests citing rude or inattentive behavior, particularly in dining areas. Despite these few negative experiences, the overall sentiment reflects a well-trained, polite and accommodating team, arguably the best part of the resort.
Guests also appreciated the celebratory gestures, such as upgrades for special occasions. While there are instances of unsatisfactory interactions, the predominant impression is one of friendly, efficient staff dedicated to enhancing visitors' stays.
Pool
The Ocean Riviera Paradise All Inclusive receives high praise for its extensive and well-kept pool areas, making it an attractive destination for those looking to relax by the water. Guests highlight the numerous swimming pools, allowing visitors to find their perfect spot to unwind. The pool environment is noted as being very pleasant with a variety of pools to choose from, each offering a unique atmosphere.
The facilities are described as excellent and the pools are clean and well-maintained. The beach area, featuring hammocks, is also commended as spectacular. There are specific highlights such as the infinity pool, a beautiful pool by the gulf and an engaging pool with water games for children, making it suitable for families of all ages.
Guests appreciate the spacious rooms and find the swim-up rooms particularly dreamy. The hotel's layout, complete with multiple pools and beach sections, along with good restaurants and privilege extra services, adds to the overall positive experience. While the pools are not heated and one pool close to the beach was closed in the morning, these minor issues do not seem to overshadow the overall enjoyment.
In summary, the variety and quality of pools, combined with the well-maintained beach areas and excellent facilities, make Ocean Riviera Paradise All Inclusive a favored choice for a revitalizing getaway.
Beach
The beach near Ocean Riviera Paradise All Inclusive has mixed reviews from guests. While some praised the beach facilities and found it beautiful, many others highlighted significant issues. Several guests noted the beach is very rocky, making swimming difficult and uncomfortable. Erosion and the heavy presence of rocks have created a beach that is less than ideal for many visitors with some even remarking that there is no beach at all. Additionally, the area struggles with seaweed accumulation and some reviews mentioned unpleasant smells near the beach bar. Although dedicated beach spaces are available for those who opt for the privilege option, the overall conditions and lack of easy access seem to disappoint various guests. Despite this, a few guests still found the beach area spectacular and well-maintained, appreciating the beautiful scenery in certain spots.
Family
Ocean Riviera Paradise All Inclusive stands out as a family-friendly resort that exceeds expectations with its welcoming staff and numerous amenities. The hotel seems well-suited for family trips with great facilities specifically designed for children and families. Guests appreciate the friendly treatment from the staff and the comfortable, large resort with a variety of pools.
The beach, pool and nature-themed aspects of the hotel add to its charm, making it a relaxing yet adventurous destination. A highlight for many families is the kids' club, which is highly praised for keeping children entertained throughout their stay. This resort is often dubbed perfect for family relaxation and fun with many families reporting their children had the time of their lives.
However, while the resort offers a lot for younger children, it appears that there might be less organization and fewer activities tailored specifically for teenagers. Some parents noted that their older children found fewer engaging options. Additionally, the water park, while favorable for very young children, may not capture their attention for extended periods.
Overall, Ocean Riviera Paradise All Inclusive is described as an ideal hotel for family vacations, providing a superb environment for families with young children, although better activity management for teenagers could enhance the experience further.
All-Inclusive Packages
Ocean Riviera Paradise All Inclusive offers a mixed experience for guests seeking an all-inclusive getaway. The hotel is highly recommended by some for its all-inclusive option and several guests praised the variety and availability of food and drinks with numerous restaurants, bars and pool areas to choose from. The property itself is noted for its beautiful location, exceptional amenities included in the room rate and superior service compared to the average all-inclusive resort.
However, opinions on the food are polarized. Some guests found the food to be excellent and delicious with plenty of options available at all times, while others were disappointed, citing limitations in both quality and taste. For some, the all-inclusive experience did not meet their expectations with complaints about the misleading nature of what is actually included and the value for money.
The Privilegie experience offers a greater variety of drinks, but not much else that sets it apart significantly from the standard package. Additionally, room service options within the all-inclusive package were described as extremely limited. Despite these drawbacks, the mix of facilities and inclusivity of amenities still make it an appealing option for many travelers. However, some guests felt stressed rather than relaxed, indicating that the experience may vary significantly from person to person.
Potential guests might also want to consider transportation logistics, as the hotel is about 15 minutes from Playa del Carmen and taxis can be expensive. All in all, Ocean Riviera Paradise holds great potential but may fall short for those with high expectations for food quality and a completely hassle-free experience.
FAQ
Yes, Ocean Riviera Paradise All Inclusive has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Ocean Riviera Paradise All Inclusive.
No, Ocean Riviera Paradise All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Ocean Riviera Paradise All Inclusive.
Yes, Ocean Riviera Paradise All Inclusive has a gym.
