Hotel Excelsior
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Summary of reviewsHotel Excelsior has established itself as a prime choice for travelers, thanks notably to its exceptional location. Situated conveniently near the city center, the hotel offers easy access to numerous attractions, restaurants and bars, making it highly favored among both leisure and business travelers. The surrounding area is safe, quiet and pleasant, adding to the allure of the hotel’s strategic positioning.
Guests frequently commend the breakfast, highlighting its wonderful variety and quality. The ample selection of items, from fresh fruit to robust coffee, caters to various tastes, making morning meals exceptionally satisfying. Cleanliness throughout the hotel is another standout feature with rooms and general areas meticulously maintained. High standards of hygiene, paired with daily housekeeping, ensure guests enjoy a very clean organized and comfortable environment.
The rooms at Hotel Excelsior are generally well-received, appreciated for their cleanliness, comfort and spaciousness. While some rooms require minor renovations and updates, the majority are well-furnished with practical amenities, such as smart TVs and ample outlets. Excellent daily housekeeping contributes to a tidy and cozy atmosphere, although improvements in air conditioning and sound insulation could enhance comfort further.
Service at Hotel Excelsior is highly praised with staff described as friendly, polite and exceptionally dedicated. The notable efforts of individuals like Mr. Sérgio and Paula enhance guests' positive experiences, contributing significantly to the hotel's hospitable environment. This attentive and helpful service, combined with the hotel's cleanliness, leaves a strong, favorable impression on visitors.
The hotel's pool facilities also receive high marks, described as big, clean and beautiful. Despite occasional mentions of cloudy water and a lack of service around the pool area, overall, guests find the swimming pool to be an excellent spot for relaxation. Similarly, the ample private parking is well-regarded, providing a hassle-free and efficient experience for guests traveling by car.
Hotel Excelsior excels as a family-friendly choice with its welcoming and cozy atmosphere making it ideal for those traveling with children. The combination of dedicated service, practical amenities and a convenient location near city events further enhances its suitability for family stays.
However, the Wi-Fi service presents some inconsistencies; while some guests report strong and reliable connectivity, others face intermittent issues and poor signals, particularly on higher floors.
Overall, Hotel Excelsior offers a solid, well-rounded experience, characterized by its unbeatable location, comprehensive cleanliness, high-quality breakfast and dedicated staff. Occasional improvements in room updates and internet reliability would make stays even more satisfying, solidifying its status as a preferred choice for many travelers.
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Guests frequently commend the breakfast, highlighting its wonderful variety and quality. The ample selection of items, from fresh fruit to robust coffee, caters to various tastes, making morning meals exceptionally satisfying. Cleanliness throughout the hotel is another standout feature with rooms and general areas meticulously maintained. High standards of hygiene, paired with daily housekeeping, ensure guests enjoy a very clean organized and comfortable environment.
The rooms at Hotel Excelsior are generally well-received, appreciated for their cleanliness, comfort and spaciousness. While some rooms require minor renovations and updates, the majority are well-furnished with practical amenities, such as smart TVs and ample outlets. Excellent daily housekeeping contributes to a tidy and cozy atmosphere, although improvements in air conditioning and sound insulation could enhance comfort further.
Service at Hotel Excelsior is highly praised with staff described as friendly, polite and exceptionally dedicated. The notable efforts of individuals like Mr. Sérgio and Paula enhance guests' positive experiences, contributing significantly to the hotel's hospitable environment. This attentive and helpful service, combined with the hotel's cleanliness, leaves a strong, favorable impression on visitors.
The hotel's pool facilities also receive high marks, described as big, clean and beautiful. Despite occasional mentions of cloudy water and a lack of service around the pool area, overall, guests find the swimming pool to be an excellent spot for relaxation. Similarly, the ample private parking is well-regarded, providing a hassle-free and efficient experience for guests traveling by car.
Hotel Excelsior excels as a family-friendly choice with its welcoming and cozy atmosphere making it ideal for those traveling with children. The combination of dedicated service, practical amenities and a convenient location near city events further enhances its suitability for family stays.
However, the Wi-Fi service presents some inconsistencies; while some guests report strong and reliable connectivity, others face intermittent issues and poor signals, particularly on higher floors.
Overall, Hotel Excelsior offers a solid, well-rounded experience, characterized by its unbeatable location, comprehensive cleanliness, high-quality breakfast and dedicated staff. Occasional improvements in room updates and internet reliability would make stays even more satisfying, solidifying its status as a preferred choice for many travelers.
Hotel with Parking
This hotel provides on-site parking facilities for guests.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Hotel with Outdoor Pool
Hotel with Children's Pool
Guest Reviews
Hotel Excelsior's standout feature is undeniably its prime location. Guests repeatedly commend the hotel's proximity to the city center, making it conveniently accessible to a multitude of attractions, restaurants and bars. Many reviews highlight that the hotel is strategically situated, enabling visitors to explore most tourist spots on foot, adding a touch of convenience to their stay.
Its location near the central square and main sightseeing areas such as Thermas and parks is particularly appreciated. The ease of access to downtown, coupled with the availability of ample parking, makes it a favored choice for both leisure and business travelers.
Additionally, the surrounding area is described as safe, quiet and pleasant, further enhancing the overall guest experience. With everything from cleanliness to an ample breakfast receiving positive mentions, Hotel Excelsior positions itself as an excellent base for anyone looking to enjoy Poços de Caldas to the fullest.
Guests at Hotel Excelsior repeatedly praise the breakfast offerings, highlighting its variety and quality. Words like wonderful, exceptional and delicious are commonly used to describe their morning meals which feature a rich selection of items including fresh fruit, creamy breads and robust coffee. Many reviews emphasize the ample portions and well-organized presentation of the breakfast. The variety is a recurrent theme with guests appreciating the numerous options available to suit different tastes. On occasion, there is a mention of breakfast needing quicker replenishment, but this does not overshadow the overall satisfaction. The breakfast at Hotel Excelsior stands out as a significant positive aspect of guests' stays, rounding off what seems to be a thoroughly satisfying culinary experience.
Hotel Excelsior offers a range of rooms that generally leave a positive impression on guests, particularly highlighting the cleanliness and comfort. Many of the rooms are described as very clean, comfortable and spacious, which enhances the overall stay experience. Guests appreciate the well-ventilated and sizable bathrooms, complete with good showers. The hotel provides ample outlets in the renovated rooms, which adds convenience for the modern traveler.
However, some rooms seem to require minor renovations and updates to the décor. There are mentions of smaller rooms, sometimes feeling hot, which could benefit from the addition of air conditioning. Noise can be an issue for rooms facing the street or central areas, revealing that sound insulation might be lacking in certain parts of the hotel.
Functionality and simplicity characterize many of the rooms with smart TVs, ample closets and well-appointed furnishings rounding out the practical amenities. Some rooms are described as stuffy and potentially triggering for guests with dust mite allergies, indicating that air quality in certain rooms could be improved.
Despite a few shortcomings like the small beds and occasional need for maintenance, guests often find the accommodations quite satisfactory. The rooms meet the primary needs, providing a simple yet pleasant and cozy environment. Additionally, guests appreciate the excellent daily housekeeping service, which ensures the rooms remain clean and organized during their stay.
Overall, Hotel Excelsior offers a solid choice for travelers seeking good accommodation with a strong emphasis on cleanliness and comfort, even though occasional improvements to room size and updates are necessary. The hotel's central location and accessible city navigation further add to its appeal as a convenient place to stay.
Guests of Hotel Excelsior have a lot to say about the beds with a predominant emphasis on comfort. Many reviewers appreciated the comfortable beds, cozy mattresses and clean, fresh linens. The presence of a wonderful scent of fabric softener on the bedding added to the pleasant experience. Several reviews specifically highlighted the beds as being excellent and very comfortable, making a significant contribution to a good night's sleep.
However, not all reviews were entirely positive. Some guests found the mattresses too hard or firm and there were mentions of small beds, which could be particularly problematic for couples. A few noted issues such as beds slipping away from each other, missing mattresses and even broken spring mattresses in some cases. Despite these occasional shortcomings, the majority of feedback pointed towards a satisfying overall bedding experience enhanced by high-quality linens and a generally comfortable setup.
Hotel Excelsior consistently receives high marks for its cleanliness, creating a pleasant stay for guests. The rooms and general areas are described as very clean, well-maintained and organized. Reviewers frequently note the hotel smells great, emphasizing the impeccable cleanliness throughout the premises. Clean bedding and quality bath towels contribute to a comfortable experience with room cleanliness often highlighted as excellent.
Staff maintain high standards, changing towels every day and ensuring a spotless environment, including the bathrooms. Despite some comments on the hotel’s old building aspects in the corridors, the cleanliness remains a standout feature. The hotel’s strategic location, close to city attractions, adds convenience to its cleanliness strengths, making it a top choice for travelers looking for a well-kept and orderly accommodation. Overall, visitors leave with positive impressions of the hotel's dedication to providing a clean and tidy environment.
The staff at Hotel Excelsior have received high praise from guests for their exceptional level of service and dedication. Many guests commented on the friendly and polite nature of the staff, highlighting their attentiveness and willingness to go the extra mile to ensure a pleasant stay. The reception team was particularly noted for their warm and welcoming demeanor, making guests feel right at home from the moment they arrived.
Consistent remarks were made about the team’s professionalism and helpfulness with several reviews emphasizing the exceptional service provided by individuals like Mr. Sérgio and Paula. Overall, guests expressed high satisfaction with the attentive and friendly service, which contributed significantly to their overall positive experience at the hotel. Cleanliness and good organization of the hotel were also mentioned, reinforcing the strong impression that the staff's efforts leave on visitors.
Hotel Excelsior receives mixed reviews on its Wi-Fi service. Guests reported a range of experiences with some praising an excellent and functioning Wi-Fi signal that worked very well throughout their stay. When the internet worked, it was described as strong, reliable and providing excellent bond. Guests expressed satisfaction when they were able to access the internet easily with a good or great Wi-Fi connection.
However, not all experiences were positive. Several guests mentioned frequent issues with the Wi-Fi, ranging from intermittent connectivity to complete service failure. Common complaints included weak Wi-Fi signals, especially on the second floor, fluctuating connections and difficulties accessing the internet. Some found it challenging to maintain a stable signal with the internet often disconnecting or oscillating all the time. While some had trouble from the start, others experienced occasional disruptions that interfered with their stay.
Overall, while many guests had a satisfactory experience with the Wi-Fi at Hotel Excelsior, there were notable inconsistencies reported, suggesting that the hotel might benefit from improving the reliability and strength of its internet service to ensure a more uniformly positive experience for its guests.
Hotel Excelsior’s pool has received numerous accolades from guests for its impressive features. The size of the pool is frequently mentioned as one of its standout attributes with many reviewers describing it as big or large. Cleanliness is another key point of praise with guests repeatedly noting that the pool is super clean and in excellent condition. The outdoor pool is highlighted as a great spot to unwind, especially on hot days. Various descriptors such as beautiful, very good and fabulous, indicate high satisfaction with the pool area itself. Despite a few noting the water was cloudy, the overall impression is that Hotel Excelsior offers a superb swimming experience, perfect for relaxation and enjoyment.
Hotel Excelsior offers a commendable parking experience that consistently satisfies its guests. The hotel features its own private parking facilities, which are frequently highlighted as being ample, spacious and easy to maneuver. Numerous guests have appreciated the peaceful and practical nature of the parking areas with sufficient space available to accommodate everyone's needs. The presence of a spacious garage and secure, big parking lots further enhances the convenience for those traveling by car. While there are some mentions of parking awnings being in less than ideal condition, the general consensus reflects positively on the ample free parking spaces provided. The overall impression is that Hotel Excelsior ensures a hassle-free and efficient parking experience for its guests.
Hotel Excelsior stands out as a top choice for families, offering a genuinely family-friendly atmosphere. The positive reviews repeatedly highlight the hotel's wonderful family environment, making it apparent that it caters well to those traveling with children. Guests appreciate the welcoming and cozy environment with extra praise for the very friendly and attentive staff who contribute to the hospitable ambiance. Additionally, the hotel's location is very close to events, which adds convenience for families looking to explore. Overall, the combination of a great cost-benefit ratio and dedicated service makes Hotel Excelsior a reliable option for family stays.
Hotel Excelsior boasts a highly praised outdoor pool, receiving numerous accolades from its guests. The pool is consistently described as big, clean and beautiful, indicating both its ample size and well-maintained condition. Reviewers frequently highlight the pool's cleanliness, often emphasizing it as super clean or very good. Despite these positive aspects, there is a noted absence of outdoor pool service and some guests mention confusion about the availability of a swimming pool on-site. Nevertheless, the pool remains a standout feature for many visitors, contributing positively to their overall experience at the hotel.
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Location
Its location near the central square and main sightseeing areas such as Thermas and parks is particularly appreciated. The ease of access to downtown, coupled with the availability of ample parking, makes it a favored choice for both leisure and business travelers.
Additionally, the surrounding area is described as safe, quiet and pleasant, further enhancing the overall guest experience. With everything from cleanliness to an ample breakfast receiving positive mentions, Hotel Excelsior positions itself as an excellent base for anyone looking to enjoy Poços de Caldas to the fullest.
Breakfast
Rooms
However, some rooms seem to require minor renovations and updates to the décor. There are mentions of smaller rooms, sometimes feeling hot, which could benefit from the addition of air conditioning. Noise can be an issue for rooms facing the street or central areas, revealing that sound insulation might be lacking in certain parts of the hotel.
Functionality and simplicity characterize many of the rooms with smart TVs, ample closets and well-appointed furnishings rounding out the practical amenities. Some rooms are described as stuffy and potentially triggering for guests with dust mite allergies, indicating that air quality in certain rooms could be improved.
Despite a few shortcomings like the small beds and occasional need for maintenance, guests often find the accommodations quite satisfactory. The rooms meet the primary needs, providing a simple yet pleasant and cozy environment. Additionally, guests appreciate the excellent daily housekeeping service, which ensures the rooms remain clean and organized during their stay.
Overall, Hotel Excelsior offers a solid choice for travelers seeking good accommodation with a strong emphasis on cleanliness and comfort, even though occasional improvements to room size and updates are necessary. The hotel's central location and accessible city navigation further add to its appeal as a convenient place to stay.
Beds
However, not all reviews were entirely positive. Some guests found the mattresses too hard or firm and there were mentions of small beds, which could be particularly problematic for couples. A few noted issues such as beds slipping away from each other, missing mattresses and even broken spring mattresses in some cases. Despite these occasional shortcomings, the majority of feedback pointed towards a satisfying overall bedding experience enhanced by high-quality linens and a generally comfortable setup.
Cleanliness
Staff maintain high standards, changing towels every day and ensuring a spotless environment, including the bathrooms. Despite some comments on the hotel’s old building aspects in the corridors, the cleanliness remains a standout feature. The hotel’s strategic location, close to city attractions, adds convenience to its cleanliness strengths, making it a top choice for travelers looking for a well-kept and orderly accommodation. Overall, visitors leave with positive impressions of the hotel's dedication to providing a clean and tidy environment.
Staff
Consistent remarks were made about the team’s professionalism and helpfulness with several reviews emphasizing the exceptional service provided by individuals like Mr. Sérgio and Paula. Overall, guests expressed high satisfaction with the attentive and friendly service, which contributed significantly to their overall positive experience at the hotel. Cleanliness and good organization of the hotel were also mentioned, reinforcing the strong impression that the staff's efforts leave on visitors.
Wi-Fi
However, not all experiences were positive. Several guests mentioned frequent issues with the Wi-Fi, ranging from intermittent connectivity to complete service failure. Common complaints included weak Wi-Fi signals, especially on the second floor, fluctuating connections and difficulties accessing the internet. Some found it challenging to maintain a stable signal with the internet often disconnecting or oscillating all the time. While some had trouble from the start, others experienced occasional disruptions that interfered with their stay.
Overall, while many guests had a satisfactory experience with the Wi-Fi at Hotel Excelsior, there were notable inconsistencies reported, suggesting that the hotel might benefit from improving the reliability and strength of its internet service to ensure a more uniformly positive experience for its guests.
Pool
Parking
Family
Outdoor Pool
Yes, Hotel Excelsior has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Hotel Excelsior.
No, Hotel Excelsior doesn't allow dogs.
Yes, parking facilities are available at Hotel Excelsior.
No, Hotel Excelsior doesn't have a gym.
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