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Summary of reviewsHotel São Paulo, situated in the vibrant heart of Poços de Caldas, impresses guests primarily with its prime location. The hotel’s central position offers easy walking access to the city's major attractions, including the cable car, Thermas and the Luminous Fountain. This convenience enhances the travel experience by eliminating the need for extensive transit, allowing visitors to immerse themselves effortlessly in local culture.
The hotel staff significantly contributes to a positive stay. Guests consistently praise the team for their exceptional hospitality, attentiveness and warm demeanor. From receptionists to breakfast attendants and housekeeping staff, the dedication to providing outstanding service is a recurring highlight. Many guests feel valued and welcomed, thanks to the personalized and friendly service.
The breakfast at Hotel São Paulo is another standout feature, receiving largely positive feedback. Despite its simplicity, the morning spread is noted for its quality and variety. The assortment includes fruits, cakes, juices and traditional Minas-style dishes, which are well-prepared and flavorful. Guests appreciate the hearty servings that effectively kick-start their day.
The affordability of Hotel São Paulo is also well-regarded. Many visitors find the balance between cost and benefits appealing, citing factors like the excellent location and included amenities such as parking. The convenience of free, private parking adds value, although the parking area could use improvements in size and accessibility.
Cleanliness in the hotel is generally commendable with daily cleaning ensuring fresh towels and tidy rooms. Despite an aging infrastructure and the need for renovation, the overall cleanliness and organization are appreciated by guests.
However, room conditions present a mixed picture. While many praise the spaciousness and tidiness of the accommodations, there are frequent mentions of outdated facilities, worn furniture and inadequate bathroom conditions. Noise from the street and inconsistent maintenance detract from the comfort level. Similarly, feedback on the beds and bedding is mostly negative with complaints about the thin, old mattresses and poor-quality linens overshadowing a few positive comments regarding comfort.
In conclusion, Hotel São Paulo shines with its strategic location, exceptional staff service and value for money, making it a solid choice for travelers keen on exploring Poços de Caldas. Yet, the hotel would benefit from significant upgrades in its facilities and bedding to fully meet modern comfort standards. Show more
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Categories
Hotel with Free Wi-Fi
Hotel São Paulo, located in the city center, provides free Wi-Fi access. This allows guests to easily stay connected while enjoying the hotel's convenient location and services.
Hotel with Parking
This hotel provides complimentary private parking on-site, including a garage, ensuring secure and convenient vehicle storage for guests.
Cheap Hotel
Hotel São Paulo offers functional accommodations. Its location in Centro makes it a convenient option for budget travelers.
Family Friendly Hotel
Small Hotel
Room Types
Double RoomThe double room provides a wardrobe, as well as a private bathroom featuring a shower.
Triple RoomThe triple room offers a wardrobe, as well as a private bathroom boasting a shower.
Quadruple RoomThe quadruple room features a wardrobe, as well as a private bathroom boasting a shower. This quadruple room offers a flat-screen TV.
Single RoomThe single room provides a wardrobe, as well as a private bathroom featuring a shower. This single room offers a flat-screen TV.
Guest Reviews
Location
Hotel São Paulo in Poços de Caldas is a favorite among guests for its outstanding location. Nestled right in the heart of the city center, the hotel offers convenient access to main tourist attractions, shopping areas and delightful regional markets. Visitors appreciate that many key sites, including the cable car, Thermas and the Luminous Fountain, can be explored on foot, making it immensely easy to enjoy the city without the need for extensive transit.
The hotel staff receive high praise for their attentiveness and hospitality, providing a welcoming atmosphere that enhances the overall guest experience. Despite some comments about the hotel's age and need for renovation, the cleanliness and comfort of the accommodations are acknowledged positively.
Guests frequently highlight the perfect balance of cost and benefits offered by Hotel São Paulo. The breakfast is often mentioned as being quite good, contributing to the overall value for money. Additionally, the ability to park and explore the surroundings easily adds to the convenience.
In summary, Hotel São Paulo stands out for its prime central location, accommodating staff and good cost-effectiveness, making it an excellent choice for travelers looking to immerse themselves in the local culture and attractions of Poços de Caldas.
Breakfast
Hotel São Paulo offers a breakfast experience that has garnered largely positive feedback from guests. The consensus is that the breakfast, while simple, consistently delivers in terms of quality and variety. Guests appreciate the assortment of fruits, cakes and juices, as well as the inclusion of items like bread, eggs, coffee and traditional Minas-style dishes.
Many reviewers highlight the diversity of options available, referring to the breakfast as hearty, delicious and complete. The presence of local favorites such as cheese bread and toasted ham and cheese sandwiches has been particularly well received. Despite some mentions of a lack of items like yogurt and granola, the breakfast meets expectations for many, considering the cost.
The hotel's location also receives praise in conjunction with the breakfast, adding to the overall positive experience. Guests note that while the breakfast is simple, it is well-prepared and flavorful, making it an excellent start to the day. The staff's attentiveness and politeness further enhance the breakfast experience, creating a welcoming atmosphere.
In summary, the breakfast at Hotel São Paulo is characterized by its simplicity, quality and variety, earning it high marks from guests. The excellent location and courteous service complement the morning meal, making it a noteworthy aspect of the hotel stay.
Rooms
Hotel São Paulo evokes mixed feelings among its guests regarding their room experiences. Many reviews highlight the commendable cleanliness of the rooms with some describing them as spacious and well-organized. Some visitors found the rooms cozy and suitable for intimate stays, emphasizing the comfort and tidiness.
However, the hotel's age and outdated facilities are recurrent concerns. Guests frequently note the very old structures, furniture in dire need of replacement and simple, old accommodations that fall short of expectations. Numerous critiques mention poor bathroom conditions, from low windows and non-closing doors to strong odors and a malfunctioning shower. Noise is another reported issue, particularly for rooms facing the street, affecting sleep quality. Some travelers were disappointed with moldy smells and inadequate maintenance, detracting from their comfort.
Despite the cleanliness and some positive mentions of room organization, the overall sentiment leans towards the need for significant improvements in both facilities and general upkeep to match the provided images and meet modern standards of comfort, particularly given the pricing.
Beds
Guest reviews of Hotel São Paulo reveal mixed experiences concerning the beds and bedding, skewed towards the negative. A few guests found the beds to be "very good" and "comfortable," highlighting that they had restful experiences regardless of their height. However, the majority of feedback pointed out multiple issues. Many described the mattresses as thin, old and overly soft or hard, often resulting in discomfort. Some mentioned that they could feel the bed frames, indicating severely worn-out mattresses.
Apart from the mattresses, there were frequent complaints about the poor quality of the pillows and linens with some noting that the bedding was torn, unwashed and emitting an unpleasant odor. Concerns were also expressed about the general state of the beds, including a lack of sturdiness in the bunk beds and discomfort due to inadequate warmth during the colder months. Additionally, the overall condition of the furniture and decor in the rooms was described as outdated and deteriorated. This series of negatives overshadowed the few positive comments, presenting a picture of accommodation that requires significant improvements in bed quality and room maintenance to enhance guest comfort.
Cleanliness
Hotel São Paulo has received mixed reviews when it comes to cleanliness and hygiene. On the positive side, many guests have praised the hotel's overall cleanliness, noting that everything is very clean and organized with impeccable cleanliness in various areas. The room cleaning is done daily, ensuring fresh towels, clean rooms and even changing bed linens. Several guests appreciated the clean accommodations and commented on the attentive service from the hotel staff.
However, there were also several negative remarks concerning cleanliness. Some guests felt that the room hygiene, specifically the bed linens and comforters, left much to be desired. The cleanliness of the minibar and the bathroom was also criticized. The overall state of the hotel with its old building and evident maintenance issues, contributed to a less satisfactory experience for some visitors. Despite the diligent cleaning efforts, the outdated facilities, moldy smells in the linens and general need for renovation have marred the hotel's otherwise clean appearance.
Staff
Hotel São Paulo has garnered a strong reputation for its exceptional staff, frequently praised for their attention to detail and warm hospitality. Guests consistently commend the reception for being very attentive, setting a welcoming tone from the moment of arrival. The team is described as friendly, pleasant and highly accommodating with a clear dedication to ensuring a comfortable and satisfying stay.
Visitors highlight the politeness and helpfulness of the staff, making note of their courteous demeanor. The hotel’s employees, from receptionists to breakfast attendants and housekeeping, are recognized for providing excellent service that goes above and beyond expectations. The breakfast itself receives high marks with guests appreciating both the variety of options and the attentiveness of the kitchen staff.
Satisfaction with the staff extends beyond general interactions with many guests expressing heartfelt thanks for the personalized treatment they received. The consistent mention of friendly, kind and polite service across multiple areas of the hotel underscores a team committed to a high standard of hospitality.
Overall, the overwhelmingly positive feedback emphasizes not only the excellent service provided by the staff but also the pleasant atmosphere they create, making Hotel São Paulo a standout choice for travelers.
Parking
Hotel São Paulo provides several parking amenities that appeal to guests, including free and private parking options. Many travelers appreciate the security of the parking facilities, highlighting it as a helpful feature. The convenience of having on-site parking included in the hotel rate is also frequently mentioned as a positive aspect.
However, some guests report challenges with the parking situation. The parking lot is described as very small and difficult to access, especially due to traffic at the gate. Additionally, the limited capacity means that not all guests can find a space. There are also notes about the parking lot being used to hang bed linens and bath towels, which might affect the overall aesthetics and usability.
Despite these minor inconveniences, the provision of free and secure parking remains a significant benefit highly regarded by many guests.
No, Hotel São Paulo doesn't have any pool.
No, a spa isn't available at Hotel São Paulo.
No, Hotel São Paulo doesn't allow dogs.
Yes, parking facilities are available at Hotel São Paulo.