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Summary of reviewsThe Diamond Inn, located in the charming village of Ponteland, receives consistently positive reviews. Its prime location offers convenience and delightful surroundings, providing easy access to local attractions, eateries, and Newcastle Airport, making it ideal for various travelers' needs. The inn's peaceful environment is enhanced by its riverside setting and proximity to the church, despite being close to the lively local pub scene.
Guests praise the continental breakfast for its variety and quality, with fresh fruits, pastries, and delicious coffee, complemented by friendly service. While some may prefer cooked options, the continental spread often exceeds expectations. The spacious rooms, featuring modern amenities and fulfilling all basic needs, are described as clean and comfortable. The historic charm of the building adds a unique touch, and the cleanliness is highly commended.
The staff at The Diamond Inn are repeatedly recognized for their exceptional hospitality, professionalism, and personal warmth. Their attentiveness and local knowledge contribute to an enjoyable stay. The parking facilities are ample and secure, enhancing the experience for guests traveling by car, though guests must register their vehicle upon arrival.
Beds at the inn generally receive praise for their comfort, contributing to a restful night's sleep, though a few guests suggest improvements in mattress selection. Overall, The Diamond Inn offers excellent value for money, despite minor simplicity, such as the use of plastic cups. With its central location, welcoming atmosphere, and friendly staff, The Diamond Inn provides a memorable visit for travelers seeking a cozy retreat in Ponteland. Show more
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Categories
Cheap Bed & Breakfast
Bed and breakfasts are known for their personal service and typically offer a more budget-friendly option. The Diamond Inn offers a unique experience and includes breakfast, adding value to the stay.
Bed & Breakfast with Parking
Accessible Bed & Breakfast
Room Types
Standard Double RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV, a wardrobe, an electric kettle, as well as a high chair for children. The unit has 1 bed.
Standard Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV, a wardrobe, an electric kettle, as well as a high chair for children. The unit has 1 bed.
Family RoomOffering free toiletries, this family room includes a private bathroom with a walk-in shower and a hairdryer. The family room features carpeted floors, a seating area with a flat-screen TV, a wardrobe, an electric kettle, as well as a sofa. The unit offers 2 beds.
Standard Double RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV, a wardrobe, an electric kettle, as well as a high chair for children. The unit offers 1 bed.
Standard Triple RoomThis triple room has a electric kettle and flat-screen TV.
Standard Twin RoomOffering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room has carpeted floors, a seating area with a flat-screen TV, a wardrobe, an electric kettle, as well as a high chair for children. The unit has 2 beds.
Standard Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV with streaming services, a private entrance, a wardrobe, as well as an electric kettle. The unit has 1 bed.
Deluxe Double RoomProviding free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV, a wardrobe, an electric kettle, as well as a sofa. The unit offers 1 bed.
Deluxe Double RoomProviding free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV, a wardrobe, an electric kettle, as well as a high chair for children. The unit offers 1 bed.
Small Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a walk-in shower and a hairdryer. The twin room features a wardrobe, an electric kettle, a high chair for children, a carpeted floor, as well as a flat-screen TV. The unit has 2 beds.
Small Twin RoomProviding free toiletries, this twin room includes a private bathroom with a walk-in shower and a hairdryer. The twin room provides a wardrobe, an electric kettle, a high chair for children, a carpeted floor, as well as a flat-screen TV. The unit offers 2 beds.
Guest Reviews
Location
Nestled in the heart of the charming village of Ponteland, The Diamond Inn boasts a location that repeatedly wins over visitors with its convenience and delightful surroundings. Well-positioned for guests attending family events, reunions, or simply exploring the village, the inn offers easy access to a variety of local attractions, including an array of restaurants, pubs, and cafés. The proximity to Newcastle Airport makes it an ideal choice for travelers seeking a comfortable stay before or after flights, providing a refreshing alternative to standard airport hotels.
The central position within Ponteland ensures guests can enjoy walking access to nearby grocery stores, trails, and other amenities. Its setting by the river and close to the church further enhances the peaceful and picturesque environment. Notably, the inn's location is praised for being quiet at night, despite its closeness to the lively local pub scene.
Efficient and polite staff contribute to the overall welcoming atmosphere, often going the extra mile for guests, such as facilitating early check-ins when feasible. With a clean and modern aesthetic, The Diamond Inn also offers free parking service, which adds to its convenience for those traveling by car.
All in all, whether visiting family, attending a wedding, or preparing for a flight, The Diamond Inn stands out for its excellent location, providing both practical benefits and a taste of Ponteland’s local charm.
Breakfast
At The Diamond Inn, guests are treated to a satisfying continental breakfast, which many have found to be a commendable offering given the rates. The breakfast includes a variety of options, such as fresh fruits, croissants, cereals, yogurts, toast, and pastries, ensuring there's something for everyone. While there is no chef on site to provide a cooked breakfast, the quality and diversity of the continental spread receive numerous positive remarks.
Despite some guests expressing a preference for a traditional cooked breakfast, they often acknowledge the quality of what is available. The fresh pastries and fruits are particularly appreciated, with guests enjoying delicious coffee alongside their morning meal. The service complements the breakfast experience, with friendly and obliging staff enhancing the overall atmosphere for diners.
Although the breakfast does not include hot options, several reviews indicate that the continental selection exceeded expectations. While basic or limited in scope according to a few, the breakfast generally satisfies guests with its ample choice and consistent quality. Helen and other staff members receive specific praise for their attentive service, contributing to a pleasant start to the day at The Diamond Inn.
Rooms
The Diamond Inn consistently receives positive feedback for its rooms, which are described as spacious, clean, and comfortable. Guests frequently highlight the modern amenities and the excellent condition of the accommodations, mentioning features like big beds, walk-in showers, and new bathrooms. The décor is often described as modern, with the rooms being well-appointed to meet all basic needs. Visitors appreciate the warm and cosy atmosphere, with some noting the quaint setting of rooms located in a historic building from 1822, adding a unique charm to their stay. The cleanliness stands out as a major plus, with many reviews commending the immaculate condition of the rooms and spotless bathrooms. Comfort is emphasized repeatedly, from the comfy beds to the overall room ambiance. Additionally, the welcoming staff and quick check-in process contribute to a pleasant overall experience. Many guests find the inclusion of a continental breakfast a delightful bonus, enhancing the value of their stay. Overall, The Diamond Inn is praised for making guests feel comfortable and well-catered, creating a memorable visit.
Beds
The Diamond Inn offers a generally positive experience regarding its beds, with many guests praising the comfort and spaciousness. Most reviews describe the beds as very comfortable, featuring multiple pillows that enhance a restful night's sleep. Guests frequently found the rooms clean and spacious, contributing to an overall pleasant stay. Some reviews mention particularly lovely and large beds, while others appreciate the room's cleanliness and the quality of the beds. However, not every guest was entirely satisfied; some found the beds too soft, hard, or narrow, suggesting room for improvement in mattress selection. While a few guests noted minor issues with comfort, the overarching consensus is that the beds at The Diamond Inn make for a cozy and comfortable retreat.
Cleanliness
Nestled in a charming town, the Diamond Inn effortlessly meets high expectations, consistently impressing guests with its gleaming cleanliness and welcoming atmosphere. This hotel boasts rooms that are exceptionally clean and modern, providing an inviting retreat for travelers. The comfortable beds and well-equipped facilities ensure a restful stay, making it a prime choice for visitors, whether they're attending events at Kingston Park or exploring nearby attractions. The convenience extends to its location, with easy access to local amenities and transport links, including a short trip to the airport and Newcastle. Every room showcases meticulous attention to detail, maintained by a devoted cleaning team that prides itself on immaculate results. The Diamond Inn is not just dog-friendly but also offers secure parking and a seamless check-in and check-out process. Guests repeatedly highlight the excellent value for money and commend the friendly, accommodating staff that enhance the overall experience. For those seeking a clean and comfortable stay, complemented by a delightful ambiance and prime location, the Diamond Inn is undoubtedly a top recommendation.
Staff
The Diamond Inn in Ponteland is celebrated for its exceptional hospitality, with numerous reviews emphasizing the friendliness and helpfulness of the staff. Guests repeatedly highlight the team as very friendly, attentive, and accommodating, enhancing the overall experience at the hotel. Professionalism is consistently noted, with staff going above and beyond to make guests feel welcome. Visitors appreciate the personal touch and warmth from the moment they arrive, contributing to a lively and pleasant atmosphere. The staff's ability to provide excellent customer service, coupled with their local knowledge, like suggesting dining options, is frequently praised. Overall, the staff at The Diamond Inn play a crucial role in ensuring a memorable and enjoyable stay for all guests.
Parking
Parking at The Diamond Inn generally receives positive feedback from guests, offering ease and convenience for travelers. The hotel provides ample and free parking on-site, making it accessible for those arriving by car. The secure and designated parking areas give guests peace of mind throughout their stay. With plenty of spaces available, even during busy times like a Friday evening, finding a spot is typically hassle-free. An added benefit is the clear visibility of the parking spaces from some rooms, allowing guests to keep an eye on their vehicles. However, it's important to note that upon arrival, guests must register their vehicle in the bar area, as the parking facility is managed by an external company. While most guests find no issue, there are rare occasions when parking fills up, leading to a temporary lack of availability. Overall, The Diamond Inn's parking facilities are well-received, contributing to a comfortable and stress-free experience.
3 Star
The Diamond Inn stands out for its ideal location, making it a great choice for travelers seeking convenience and accessibility. Situated centrally, guests appreciate being able to explore the surrounding area with ease. The hotel offers clean rooms with modern showers, contributing to a pleasant stay. While the rooms may be on the smaller side, especially the deluxe variants, the hotel compensates with a warm atmosphere provided by attentive owners and staff who go above and beyond to accommodate guests' needs.
They provide good value for money, a sentiment echoed by guests who plan to return in the future. Despite the simplicity highlighted by the use of plastic cups for drinks and the absence of a cooked breakfast, the overall experiences are positive. Guests often leave without any notable complaints, suggesting satisfaction with the overall service and facilities. This positive feedback, paired with a vibrant setting, makes The Diamond Inn a compelling choice for those visiting the area, particularly those enjoying a youthful ambience.
No, The Diamond Inn doesn't have any pool.
No, a spa isn't available at The Diamond Inn.
No, The Diamond Inn doesn't allow dogs.
Yes, parking facilities are available at The Diamond Inn.