Best Western Pontypool Metro Hotel
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Summary of reviewsThe Best Western Pontypool Metro Hotel garners positive feedback for its convenient and accessible location, which is beneficial for travelers exploring Wales or visiting Cardiff. Its proximity to major roads, local amenities and essential services like fast food outlets, a supermarket and a petrol station adds to its appeal. Despite its busy surroundings, the hotel maintains a quiet and pleasant environment with ample free parking near the entrance, making it a practical choice for both short and extended stays.
Cleanliness and comfort are standout features across reviews. The hotel is consistently praised for its spotless rooms and communal areas with clean and comfortable beds contributing to a modern and welcoming environment. Efficient housekeeping ensures rooms are well-maintained and promptly cleaned upon request.
Breakfast at the hotel receives mixed reviews. While many guests appreciate the variety, freshness and quality of the offerings, some express dissatisfaction with the temperature and selection of certain items. Space constraints in the breakfast area are also mentioned but the overall dining experience is positively influenced by the welcoming and responsive staff.
Dinner options are limited on-site, but the availability of a bar and nearby dining establishments provide convenient alternatives. Guests appreciate the quality of limited dishes like room service pizzas and the attentive, friendly service. The hotel's proximity to various takeaways and the helpfulness of the staff enhance the dining experience despite the menu's limitations.
The rooms are favorably reviewed for being spacious enough, clean and well-equipped. Modern amenities such as smart TVs and USB ports add to the conveniences. Some guests mention the rooms can be warm with limited cooling options and occasional noise from the main road is noted. However, requesting rooms facing the parking lot can mitigate this issue.
Staff at the hotel are consistently praised for their friendliness, professionalism and exceptional service. From the reception to the cleaners, the team’s welcoming and helpful nature significantly enhances the guest experience, ensuring an enjoyable stay.
The WiFi service receives mixed reviews. While some find it acceptable and functional, others experience connectivity issues and slow speeds. The presence of smart TVs helps offset this as guests can access streaming services directly.
Parking facilities are well-reviewed with guests appreciating the secure, well-lit and free parking areas. The ease of access and ample space are frequently noted, though the absence of dedicated disabled parking spaces is a minor drawback.
The hotel’s family-friendly atmosphere is another highlight with clean, spacious rooms accommodating larger groups comfortably. The friendly staff and good breakfast options further contribute to a positive family stay, despite minor inconveniences such as needing to set up sofa beds upon arrival.
The beds at the hotel receive mixed but largely positive feedback for their comfort and cleanliness. While some guests find them too hard or the pillows inadequate, the overall impression is one of a good night's sleep in a clean, comfortable room.
In conclusion, the Best Western Pontypool Metro Hotel offers good value for money with clean, comfortable accommodations, excellent service and a convenient location, making it a solid choice for a wide range of travelers.
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Cleanliness and comfort are standout features across reviews. The hotel is consistently praised for its spotless rooms and communal areas with clean and comfortable beds contributing to a modern and welcoming environment. Efficient housekeeping ensures rooms are well-maintained and promptly cleaned upon request.
Breakfast at the hotel receives mixed reviews. While many guests appreciate the variety, freshness and quality of the offerings, some express dissatisfaction with the temperature and selection of certain items. Space constraints in the breakfast area are also mentioned but the overall dining experience is positively influenced by the welcoming and responsive staff.
Dinner options are limited on-site, but the availability of a bar and nearby dining establishments provide convenient alternatives. Guests appreciate the quality of limited dishes like room service pizzas and the attentive, friendly service. The hotel's proximity to various takeaways and the helpfulness of the staff enhance the dining experience despite the menu's limitations.
The rooms are favorably reviewed for being spacious enough, clean and well-equipped. Modern amenities such as smart TVs and USB ports add to the conveniences. Some guests mention the rooms can be warm with limited cooling options and occasional noise from the main road is noted. However, requesting rooms facing the parking lot can mitigate this issue.
Staff at the hotel are consistently praised for their friendliness, professionalism and exceptional service. From the reception to the cleaners, the team’s welcoming and helpful nature significantly enhances the guest experience, ensuring an enjoyable stay.
The WiFi service receives mixed reviews. While some find it acceptable and functional, others experience connectivity issues and slow speeds. The presence of smart TVs helps offset this as guests can access streaming services directly.
Parking facilities are well-reviewed with guests appreciating the secure, well-lit and free parking areas. The ease of access and ample space are frequently noted, though the absence of dedicated disabled parking spaces is a minor drawback.
The hotel’s family-friendly atmosphere is another highlight with clean, spacious rooms accommodating larger groups comfortably. The friendly staff and good breakfast options further contribute to a positive family stay, despite minor inconveniences such as needing to set up sofa beds upon arrival.
The beds at the hotel receive mixed but largely positive feedback for their comfort and cleanliness. While some guests find them too hard or the pillows inadequate, the overall impression is one of a good night's sleep in a clean, comfortable room.
In conclusion, the Best Western Pontypool Metro Hotel offers good value for money with clean, comfortable accommodations, excellent service and a convenient location, making it a solid choice for a wide range of travelers.
Hotel with EV Charging Stations
Hotel near Golf Courses
Family Friendly Hotel
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
3-Star Hotel
Guest Reviews
The Best Western Pontypool Metro Hotel boasts a convenient and accessible location, making it a preferred choice for various travelers. Situated near major roads and services, it serves as an ideal base for exploring Wales and is particularly handy for those visiting Cardiff, given its 30-minute drive from the city and for guests traveling from the Midlands. The hotel is also well-placed for visitors with local family ties or those attending events in nearby areas.
The proximity to amenities such as KFC, McDonald's, Aldi, Greggs and a petrol station within walking distance adds to its appeal. For those relying on public transport, it’s a short taxi ride from Pontypool center and the train station, although access without a car can be challenging due to its location off a dual carriageway and the busy surrounding environment.
Cleanliness and comfort are consistently highlighted with ample free parking available near the hotel entrance. Guests appreciate the quiet, pleasant environment despite its busy service station setting and the hotel’s centrality offers easy access to explore Pontypool, Cwmbran and the Welsh Valleys. The straightforward accessibility from main routes around Wales further enhances its convenience for road travelers.
Overall, the hotel’s strategic location, combined with nearby dining options and essential amenities, accommodates a wide range of travel needs, making it an excellent choice for both short and extended stays in the area.
The reviews of the breakfast at Best Western Pontypool Metro Hotel provide a varied perspective. Many guests appreciated the breakfast offerings, describing them as good, lovely and with plenty of choices—highlighting the excellent selection and sufficient variety. Several guests also noted the freshness and quality of breakfast items and some were pleasantly surprised by the breakfast, finding it better than expected. Positive mentions include a good layout, a welcoming atmosphere and responsive staff ensuring the buffet is replenished.
However, there were notable criticisms. A recurring complaint was the issue of cold breakfast plates and food items cooling too quickly. Some guests found the breakfast to be somewhat disappointing or expensive for what was on offer with specific mentions of cold baked beans, awful mushrooms and scrambled eggs that were rubbery. Limited options, especially the absence of fried or poached eggs, also drew negative remarks. Additionally, the breakfast area being limited in space, often laid out in the lobby or reception area, was not well-received by some.
Overall, while the breakfast at the hotel has its strong supporters who enjoyed the variety and quality, others felt it did not meet their expectations in terms of temperature, variety and value for money.
At the Best Western Pontypool Metro Hotel, guests enjoyed a variety of dining options despite the limited on-site food offerings. The bar served drinks at reasonable prices and patrons appreciated the ability to enjoy their beverages outside in good weather. Although the hotel didn’t have a full restaurant or room service on certain days, nearby dining establishments like the Harvester pub, KFC, McDonald's and Subway provided convenient alternatives. Guests often found themselves at the Harvester for both proper meals and breakfast, deeming the offerings better and more economical than those at the hotel.
The coffee at the hotel was notably good with the availability of oat milk being a plus for some. Despite the lack of a wide dinner menu, the quality of the limited dishes such as the room service pizza and sandwiches was generally satisfactory. However, some guests felt the dinner options could be more varied and the quality of certain meals could be improved.
Service was a highlight with friendly and helpful staff who took extra steps to accommodate guests’ needs, such as providing additional tea bags or arranging taxis. The proximity to various takeaways and shops was convenient, though it also led to a noticeable amount of rubbish in the surrounding area. In essence, while the hotel’s food and beverage offerings were limited, the excellent local dining options and attentive staff contributed positively to the overall dining experience.
The rooms at the Best Western Pontypool Metro Hotel generally receive favorable comments for their cleanliness, comfort and functionality. Many guests found them spacious enough, clean and well-equipped with comfortable beds and modern amenities like smart TVs and USB ports by the bed. The rooms are quiet, especially those facing the parking lot and offer good value for money.
However, some reviews mention that the rooms are on the smaller side and can get quite warm with limited means of cooling. Complaints about cleanliness were rare but noted and several guests requested additional tea bags and milk. In-room facilities such as the bathrooms were often described as clean and spacious, though there were occasional mentions of them being small or needing updates.
Family rooms and those designed for disabled access were highlighted for their ample space and comfort. Noise from the main road was an issue for some, prompting suggestions to request rooms on the car park side. The decor and furniture were generally positively received, though a few comments indicated they could appear tired or in need of more decoration.
Overall, the hotel’s rooms strike a balance between being functional, modern and comfortable, making them suitable for both short stays and longer visits.
The beds at the Best Western Pontypool Metro Hotel have garnered a variety of opinions from guests. Many found them comfortable, describing them as comfortably sized, cozy and conducive to a good night's sleep. Guests frequently mentioned the beds being clean and the rooms maintaining a comfortable temperature. Some appreciated the spaciousness and cleanliness, noting the added luxury of big, fluffy towels.
However, the comfort of the beds seemed to be subjective. A number of guests found the beds to be on the harder side with some describing them as very hard or in need of more support. Similarly, the pillows received mixed reviews; while some guests found them adequate, others felt they were too thin and hard, suggesting they needed replacement.
Overall, the hotel's beds were mostly praised for their comfort, cleanliness and size, though individuals with particular preferences for softer mattresses and pillows might find them less satisfactory. The rooms were consistently described as clean and comfortable, contributing to a generally positive impression of the hotel’s sleeping arrangements.
The Best Western Pontypool Metro Hotel receives high marks for cleanliness from its guests. Reviewers consistently note that the hotel is very clean, both in individual rooms and communal areas. Cleanliness extends to every part of the hotel with rooms often described as spotless, well-maintained and tidy. Exceptionally clean rooms and bathrooms are frequently mentioned and guests appreciate the clean and comfortable beds. The overall environment of the hotel is modern and welcoming with good housekeeping services ensuring rooms are cleaned promptly upon request.
However, a small number of reviews indicate occasional lapses in cleaning standards, such as dusty areas, overlooked spots or less than ideal bathroom cleanliness. There are also mentions of some rooms not being cleaned during the guests' stay or needing a bit of extra fresh air. Despite these outliers, the vast majority of reviews emphasize the high level of cleanliness and comfort provided by the hotel, making it a pleasant choice for travelers.
Visitors to the Best Western Pontypool Metro Hotel consistently praise the staff for their friendliness, helpfulness and welcoming nature. The reception staff are noted for being particularly attentive and professional, ensuring a smooth and efficient check-in process. The hotel's front desk personnel are frequently described as polite, kind and always ready to assist guests, going above and beyond to accommodate early check-ins or provide additional items when needed.
Reviewers often highlight the exceptional service provided with specific mentions of standout employees like Mary and Hannah, who left a positive impression on guests with their courteous and accommodating attitudes. The bar staff also receive commendations for their knowledge and friendliness, contributing to an overall pleasant stay.
Breakfast service is efficiently managed with guests appreciating the prompt and pleasant service from the morning crew. Cleaners at the hotel are regularly recognized for their cheerful demeanor and thoroughness, ensuring that the rooms are kept spotless.
Overall, the staff at Best Western Pontypool Metro Hotel are viewed as the backbone of the guest experience, consistently delivering high-quality service with a smile. This exceptional level of hospitality makes a significant impression on visitors, ensuring they feel welcomed and well-cared for throughout their stay.
The WiFi experience at the Best Western Pontypool Metro Hotel has received mixed reviews from guests. On the positive side, many found the WiFi to be operational, functional and sufficiently fast with some guests mentioning that it worked well and was completely acceptable. Free WiFi was also highlighted as a fantastic perk by some reviewers.
However, numerous guests faced challenges with connectivity. Several reviews pointed out that the internet was slow, patchy or even non-functional at times. Some guests had to rely on personal data due to the poor WiFi quality. Issues such as intermittent connectivity and slow internet speeds were common complaints. There were also mentions of additional costs for access to WiFi, which was a surprise for some visitors.
Despite these issues, the presence of smart TVs in rooms, allowing guests to catch up on their favorite programs on Netflix and YouTube, was appreciated, adding a modern touch to the in-room entertainment options. Overall, while some guests found the WiFi service acceptable, others felt it could be significantly improved for a more seamless experience.
The parking facilities at the Best Western Pontypool Metro Hotel generally receive positive reviews from guests. Reviewers highlight the presence of a large, well-lit and secure car park that is free to use. Many guests appreciate the ample parking spaces available, making it easy to find a spot. The secure, private parking is considered great value for money with good security measures like barriers in place. The convenience and accessibility of the car park are frequently noted with parking situated right outside the hotel and near the rooms. Despite a few mentions of messy surroundings and difficulty gaining entry onto the car park, the overall impression is that the parking is functional, acceptable and meets guest expectations satisfactorily. However, there is a noted absence of designated disabled parking spaces, which are sometimes occupied by non-badge holders.
Best Western Pontypool Metro Hotel is highly praised for its family-friendly atmosphere and amenities, making it an ideal choice for those planning a family visit or reunion. The hotel offers clean, spacious family rooms with easy access, which is perfect for accommodating groups and larger families. Located conveniently off a busy road, the hotel is central to several attractions and suitable for family stays. The rooms and facilities are generally well-regarded, although some noted that making up sofa beds for kids was unexpected as most hotels do this prior to check-in. Despite some dated bathrooms and occasional noise, friendly staff and a good breakfast contribute to a positive experience. Overall, families with kids find the hotel accommodating and enjoyable for their needs.
The Best Western Pontypool Metro Hotel has received mixed but generally positive reviews from guests. Described as a simple, budget-friendly option, the hotel delivers a good balance of value and affordability. Guests have noted its clean rooms and facilities, along with friendly service. While basic, it meets expectations for a three-star establishment, offering decent accommodations that include comfortable beds and standard amenities. The hotel is praised for being excellent value for money, especially for families looking to save. Though some reviewers mentioned rooms being on the smaller side and the hotel feeling very basic, these aspects are generally seen as acceptable given the fair pricing. Overall, the Best Western Pontypool Metro Hotel offers a solid three-star experience, making it a reasonable choice for budget-conscious travelers.
The Best Western Pontypool Metro Hotel proves to be an excellent choice for business travelers. The location is convenient with great parking, ideal for those with vehicle concerns. Business amenities are well-appreciated, including quiet, secluded rooms that are perfect for a restful night. Competitive pricing and overall value make it a smart choice, ensuring that stays are not only comfortable but also budget-friendly.
The hotel offers a suitable atmosphere for business activities such as meetings and conferences with well-equipped meeting rooms and a business center available. Free wifi supports business tasks and the self-serve breakfast with staff on standby, adds ease to morning routines.
For those needing official documentation, VAT receipts are provided, which is helpful for expense tracking. The hotel's overall setup, including the quiet rooms and great business amenities, makes it a recommended spot for anyone traveling for work.
The Best Western Pontypool Metro Hotel offers a generally positive experience for guests with disabilities, starting with its easy-to-find location and convenient access to main routes. The hotel features essential accessible facilities, including wheelchair-accessible rooms and consistently available disabled parking bays. Guests appreciate the ease of access to the hotel and its clean, tidy rooms. Parking and check-in processes are straightforward and user-friendly.
However, it's important to note a couple of areas for improvement. Some guests mentioned the absence of a lift and a lack of accessible bathrooms. Despite these minor setbacks, the overall accessibility and cleanliness of the hotel make it a suitable choice for many travelers.
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Location
The proximity to amenities such as KFC, McDonald's, Aldi, Greggs and a petrol station within walking distance adds to its appeal. For those relying on public transport, it’s a short taxi ride from Pontypool center and the train station, although access without a car can be challenging due to its location off a dual carriageway and the busy surrounding environment.
Cleanliness and comfort are consistently highlighted with ample free parking available near the hotel entrance. Guests appreciate the quiet, pleasant environment despite its busy service station setting and the hotel’s centrality offers easy access to explore Pontypool, Cwmbran and the Welsh Valleys. The straightforward accessibility from main routes around Wales further enhances its convenience for road travelers.
Overall, the hotel’s strategic location, combined with nearby dining options and essential amenities, accommodates a wide range of travel needs, making it an excellent choice for both short and extended stays in the area.
Breakfast
However, there were notable criticisms. A recurring complaint was the issue of cold breakfast plates and food items cooling too quickly. Some guests found the breakfast to be somewhat disappointing or expensive for what was on offer with specific mentions of cold baked beans, awful mushrooms and scrambled eggs that were rubbery. Limited options, especially the absence of fried or poached eggs, also drew negative remarks. Additionally, the breakfast area being limited in space, often laid out in the lobby or reception area, was not well-received by some.
Overall, while the breakfast at the hotel has its strong supporters who enjoyed the variety and quality, others felt it did not meet their expectations in terms of temperature, variety and value for money.
Dinner
The coffee at the hotel was notably good with the availability of oat milk being a plus for some. Despite the lack of a wide dinner menu, the quality of the limited dishes such as the room service pizza and sandwiches was generally satisfactory. However, some guests felt the dinner options could be more varied and the quality of certain meals could be improved.
Service was a highlight with friendly and helpful staff who took extra steps to accommodate guests’ needs, such as providing additional tea bags or arranging taxis. The proximity to various takeaways and shops was convenient, though it also led to a noticeable amount of rubbish in the surrounding area. In essence, while the hotel’s food and beverage offerings were limited, the excellent local dining options and attentive staff contributed positively to the overall dining experience.
Rooms
However, some reviews mention that the rooms are on the smaller side and can get quite warm with limited means of cooling. Complaints about cleanliness were rare but noted and several guests requested additional tea bags and milk. In-room facilities such as the bathrooms were often described as clean and spacious, though there were occasional mentions of them being small or needing updates.
Family rooms and those designed for disabled access were highlighted for their ample space and comfort. Noise from the main road was an issue for some, prompting suggestions to request rooms on the car park side. The decor and furniture were generally positively received, though a few comments indicated they could appear tired or in need of more decoration.
Overall, the hotel’s rooms strike a balance between being functional, modern and comfortable, making them suitable for both short stays and longer visits.
Beds
However, the comfort of the beds seemed to be subjective. A number of guests found the beds to be on the harder side with some describing them as very hard or in need of more support. Similarly, the pillows received mixed reviews; while some guests found them adequate, others felt they were too thin and hard, suggesting they needed replacement.
Overall, the hotel's beds were mostly praised for their comfort, cleanliness and size, though individuals with particular preferences for softer mattresses and pillows might find them less satisfactory. The rooms were consistently described as clean and comfortable, contributing to a generally positive impression of the hotel’s sleeping arrangements.
Cleanliness
However, a small number of reviews indicate occasional lapses in cleaning standards, such as dusty areas, overlooked spots or less than ideal bathroom cleanliness. There are also mentions of some rooms not being cleaned during the guests' stay or needing a bit of extra fresh air. Despite these outliers, the vast majority of reviews emphasize the high level of cleanliness and comfort provided by the hotel, making it a pleasant choice for travelers.
Staff
Reviewers often highlight the exceptional service provided with specific mentions of standout employees like Mary and Hannah, who left a positive impression on guests with their courteous and accommodating attitudes. The bar staff also receive commendations for their knowledge and friendliness, contributing to an overall pleasant stay.
Breakfast service is efficiently managed with guests appreciating the prompt and pleasant service from the morning crew. Cleaners at the hotel are regularly recognized for their cheerful demeanor and thoroughness, ensuring that the rooms are kept spotless.
Overall, the staff at Best Western Pontypool Metro Hotel are viewed as the backbone of the guest experience, consistently delivering high-quality service with a smile. This exceptional level of hospitality makes a significant impression on visitors, ensuring they feel welcomed and well-cared for throughout their stay.
Wi-Fi
However, numerous guests faced challenges with connectivity. Several reviews pointed out that the internet was slow, patchy or even non-functional at times. Some guests had to rely on personal data due to the poor WiFi quality. Issues such as intermittent connectivity and slow internet speeds were common complaints. There were also mentions of additional costs for access to WiFi, which was a surprise for some visitors.
Despite these issues, the presence of smart TVs in rooms, allowing guests to catch up on their favorite programs on Netflix and YouTube, was appreciated, adding a modern touch to the in-room entertainment options. Overall, while some guests found the WiFi service acceptable, others felt it could be significantly improved for a more seamless experience.
Parking
Family
3 Star
Business
The hotel offers a suitable atmosphere for business activities such as meetings and conferences with well-equipped meeting rooms and a business center available. Free wifi supports business tasks and the self-serve breakfast with staff on standby, adds ease to morning routines.
For those needing official documentation, VAT receipts are provided, which is helpful for expense tracking. The hotel's overall setup, including the quiet rooms and great business amenities, makes it a recommended spot for anyone traveling for work.
Accessible
However, it's important to note a couple of areas for improvement. Some guests mentioned the absence of a lift and a lack of accessible bathrooms. Despite these minor setbacks, the overall accessibility and cleanliness of the hotel make it a suitable choice for many travelers.
No, Best Western Pontypool Metro Hotel doesn't have any pool.
No, a spa isn't available at Best Western Pontypool Metro Hotel.
No, Best Western Pontypool Metro Hotel doesn't allow dogs.
Yes, parking facilities are available at Best Western Pontypool Metro Hotel.
No, Best Western Pontypool Metro Hotel doesn't have a gym.
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