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Summary of reviewsMyPond Stenden Hotel offers a consistently praised location by the Kowie River, appreciated for its stunning views, tranquility and convenience to the town center and local amenities. The friendly and efficient staff further enhance the visit, making it ideal for a relaxed stay and activities like watching boat races.
Guests generally find the breakfast delightful, enjoying the variety and freshness of offerings such as cereals, pastries, fruits, yogurts and specialty items like omelets and eggs benedict. The dining experience is further enriched by the friendly kitchen staff and the option to enjoy meals al fresco by the water. While there are occasional mentions of limited options and freshness concerns, the overall sentiment is highly positive.
Dinner at the hotel's restaurant maintains a high standard with guests praising the delicious and filling meals. Despite minor complaints about pricey wines, occasional understocking and longer wait times, the food quality and service are applauded.
The hotel's rooms are spacious, clean and comfortable with appealing river views from many balconies. Guests appreciate the well-appointed family rooms and thoughtful amenities like water bottles, adding to a welcoming atmosphere created by the friendly and efficient staff. However, minor drawbacks are noted, such as occasional cleanliness issues and inadequate ventilation in some rooms.
The hotel's cleanliness generally leaves a good impression with rooms and communal spaces often described as very clean and comfortable. The friendly staff contribute significantly to a relaxing atmosphere. Some areas needing attention include musty smells, unclean showers and inconsistent housekeeping services, but these are outweighed by the overall positive cleanliness experience.
The staff at MyPond Stenden Hotel are consistently praised for their exceptional service and friendliness. Their professional demeanor and helpful nature, especially during check-in, create a warm and welcoming atmosphere, significantly enhancing the guest experience.
While the pool area has received mixed reviews due to its small size and occasional cleanliness issues, the hotel's efforts ensure some level of satisfaction. Similarly, the beds garner generally positive feedback for comfort, although there are some inconsistencies with a few guests finding them either too hard or low and suggestions for more pillow variety.
In summary, MyPond Stenden Hotel provides an enjoyable stay characterized by a beautiful location, friendly staff and comfortable accommodations. Attention to minor issues could further elevate the overall guest experience. Show more
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Categories
Business Hotel
This hotel's conference venue is perfect for business meetings and events, with space for 80 people depending on the style. The rooms are air-conditioned and customizable with a projector and free WiFi. They offer various menu options and team-building activities.
4-Star Hotel
Located on the Kowie River bank in Port Alfred, MyPond features an à la carte restaurant, offering South African cuisine. The hotel is known for beautiful, clean, and well-maintained facilities.
Hotel with Outdoor Pool
Features a children's pool and an outdoor pool.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Room Types
Classic Double RoomThis air-conditioned room includes a flat-screen satellite TV, minibar and kettle.
The private bathroom has a shower and free toiletries are provided.
Classic Twin RoomThis air-conditioned room includes a flat-screen satellite TV, minibar and kettle.
The private bathroom has a shower and free toiletries are provided.
SuiteThis suite features a view of the river and a sofa bed for children.
The private bathroom has a shower and free toiletries are provided.
Please note that the price is based on 2 guests. Maximum occupancy is 2 Adults + 1 Child (see Hotel Policies). The extra person rates vary according to the season and may be lower than indicated in the policies.
Family RoomThis air-conditioned room includes a flat-screen satellite TV, minibar and kettle. The room has 2 extra single beds.
The private bathroom has a shower and free toiletries are provided.
Please note that the price is based on 2 guests. Maximum occupancy is 4 (see Hotel Policies). The extra person rates vary according to the season and may be lower than indicated in the policies.
Executive SuiteThe spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as river views. The unit has 1 bed.
Deluxe Family RoomOffering free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned family room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit offers 3 beds.
Family Double RoomThe spacious family room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. This family room features a wardrobe, a safe deposit box, a flat-screen TV with satellite channels and a quiet street view. The unit offers 3 beds.
Standard SuiteThe spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as river views. The unit offers 2 beds.
Suite with BalconyThe spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as river views. The unit offers 2 beds.
Guest Reviews
8.2
Very Good
Location
MyPond Stenden Hotel offers guests a prime location that consistently receives high praise. The hotel's beautiful setting by the Kowie River not only provides stunning views but also offers tranquility despite being centrally situated. Its proximity to the town center makes it exceptionally convenient, allowing easy access to shops, restaurants like Ocean Basket and various local amenities. Guests particularly appreciate the ease of finding the hotel and the accessibility it offers to activities and the beach. Additionally, the hotel's location is ideal for watching events such as boat races on the river. The consistently mentioned friendly and efficient staff further enhance the overall positive experience, aligning well with the hotel's outstanding location.
Breakfast
Consistently receiving varied reviews, the breakfast at MyPond Stenden Hotel generally garners high praise from guests. Many commend the breakfast as amazing, superb and excellent, delighting in a hearty and delicious start to their day. The buffet style is particularly popular with fresh selections ranging from assorted cereals, pastries, juices and fruits to yogurts and a carefully curated breakfast menu. The freshly prepared omelets and eggs benedict often stand out as highlights, winning accolades as the best some have ever tasted.
The friendliness and helpfulness of the kitchen staff frequently enhance the dining experience, fostering an inviting and warm atmosphere. Guests appreciate the extensive and well-balanced variety offered with some mentioning the joy of dining al fresco by the water.
However, a few reviews indicate room for improvement, citing limited options and concerns over the freshness of certain items like bread. Despite these occasional critiques, the overall sentiment leans heavily towards satisfaction with most finding breakfast to be one of the more enjoyable aspects of their stay. The picturesque setting and excellent service round off the breakfast experience, making it a memorable part of the visit to MyPond Stenden Hotel.
Dinner
Guests of MyPond Stenden Hotel generally found the dinner experience to be quite positive. Many highlighted the food as wonderful, tasty, filling and absolutely delicious with some even stating that the dinner and breakfast exceeded their expectations. The food quality at the hotel's restaurant was frequently praised, described as good or excellent with a special mention of the outstanding job done by the waiter on duty. Nonetheless, there were some areas of concern, including the high prices of wines, occasional understocking in the kitchen and a long waiting time for some dishes. Additionally, while the restaurant aimed for a fine dining experience, it did not always meet guests' expectations and some anticipated a buffet option that was unavailable. Despite these few drawbacks, the overall dining experience at the hotel was positively received by most visitors.
Rooms
MyPond Stenden Hotel offers a variety of spacious and comfortable rooms, making it an ideal choice for both business and leisure stays. Guests frequently highlight the ample space and cleanliness of the rooms, as well as the appealing views of the river from the balconies. The hotel provides well-appointed family rooms that guests have particularly enjoyed for their spaciousness and comfort.
The staff is consistently praised for their friendliness, efficiency and helpful nature, contributing to a welcoming atmosphere. Rooms are generally well-maintained, neat and come with thoughtful amenities like water bottles. The beds are comfortable, contributing to a good night's sleep, while the rooms are described as cozy and pleasant.
Some guests enjoyed room upgrades that significantly enhanced their stay, noting improvements like good air-conditioning and additional natural light. The bathrooms are also spacious, adding to the convenience and comfort of the accommodation.
However, there are a few areas for improvement. A number of reviews mentioned issues with room cleanliness and occasional bad smells. Other concerns included views facing the parking lot, inadequate ventilation in some family rooms and a need for more variety in pillows. Despite these minor drawbacks, the overall experience at MyPond Stenden Hotel tends to be positive, thanks to its spacious rooms, excellent location and friendly, efficient staff.
Beds
Visitors to the MyPond Stenden Hotel have shared mixed feelings about their experiences with the beds. On the positive side, many guests praised the comfort of the beds, which often provided a good night's rest. Words like "comfortable" and "comfy" were frequently used to describe the sleeping experience. However, there were some inconsistencies in the feedback. While some found the beds exceptionally comfortable, others described them as hard or extremely uncomfortable. The height of the beds was noted to be low by several guests, although they still appreciated the comfort level.
Additionally, the pillows received mixed feedback with some suggesting there could be more variety to better cater to different preferences. Overall, despite some challenges, the hotel's beds generally seem to offer a restful experience for most guests.
Cleanliness
Nestled in a serene location, MyPond Stenden Hotel boasts a beautiful and cozy atmosphere with many guests admiring the relaxing view over the water. The cleanliness of the hotel often leaves a good impression, as many guests describe the rooms and communal spaces as very clean and comfortable. The friendly and helpful staff further enhance the positive experience, contributing to a chilled atmosphere throughout the hotel.
Dining at the hotel garners commendation with meals described as clean, tasty and served with love. The cleanliness extends to the surrounding areas with the hotel's general neatness receiving praise. Guests also appreciate the convenience of nearby restaurants.
Nonetheless, there are areas where improvements could be made. Some reviews note issues with cleanliness, such as musty smells in rooms and carpets and unclean showers. Specific complaints include delayed provision of clean plates and cutlery and a dirty swimming pool area. Additionally, the need for more thorough and consistent housekeeping services is highlighted with mention of unchanged bedding and insufficient cleaning of certain areas.
Overall, MyPond Stenden Hotel presents a welcoming and clean environment that largely meets guests' expectations, enhanced by its friendly staff and scenic views, though with some areas needing attention to maintain consistent cleanliness.
Staff
The staff at MyPond Stenden Hotel receives consistently high praise for their exceptional service and friendliness. Guests appreciate the warm and welcoming atmosphere created by the reception staff and those attending to the rooms. Reviews often highlight the professional demeanor and helpful nature of the entire team with mentions of guest relations officers going out of their way to accommodate needs. The quick, friendly check-in process also stands out. Despite occasional criticism, the general consensus describes the staff as kind, supportive and always ready to assist. Enhanced by their excellent service and ability to respond promptly to queries, the staff significantly contributes to a positive guest experience. Moreover, the combination of a friendly team with delicious food and a clean environment leaves guests with a memorable stay.
Pool
MyPond Stenden Hotel's pool has received mixed reviews from guests. Several highlights suggest that the pool area could benefit from improvements. The pool is notably smaller than expected and does not resemble the images seen online with only one family able to use it comfortably at a time. Issues have been reported regarding cleanliness and temperature with some guests mentioning that the pool was cold and not as clean as anticipated. Additionally, the pool cleaner has caused disturbances during the night. Overall, while a pool is available, it may not meet all expectations for a relaxing swim.
Yes, MyPond Stenden Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at MyPond Stenden Hotel.
No, MyPond Stenden Hotel doesn't allow dogs.
No, parking facilities aren't available at MyPond Stenden Hotel.