Sheraton Grand Mirage Resort, Port Douglas
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Summary of reviewsThe Sheraton Grand Mirage Resort in Port Douglas is a luxurious and beautiful resort that's perfect for a holiday getaway or honeymoon. The resort's exceptional experience is acknowledged by many, despite some guests claiming that it's not quite a true 5-star property. Although some reviews criticize the front desk staff, most praise the fabulous amenities, beautiful pools and excellent service. Some suggest that the resort needs renovations and better traffic management, but the general impression is that it's a stunning and exceptional 5-star resort with fantastic facilities.
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Resort Taking Steps Towards Sustainability
Resort with Swimming Pool
Resort with Tennis Courts
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About Sheraton Grand Mirage Resort, Port Douglas
Guest Reviews
The Sheraton Grand Mirage Resort in Port Douglas is renowned for its beautiful location, offering stunning views and easy access to Four Mile Beach. Guests can enjoy a lovely and well-established entrance upon arrival. Although a bit of a walk into town, it is easily accessible with a car. The private beach has amazing views and guests often feel like they have travelled to an international island. The location also offers beautiful grounds and exceptional designs. Backing right onto Four Mile Beach, guests can experience beachfront access and the beautiful location is nothing short of spectacular. The resort offers all the facilities of a top Asian style resort without the hassle of overseas travel. While the location was a bit far from the main street, guests praised the beautiful location and pool access from their rooms. However, there weren't many options for food and trekking into Port Douglas can be challenging. Additionally, parking is sometimes a challenge when functions are being held. Despite this, the facilities and location are excellent, making it one of the best locations and views in Port Douglas.
Guests have mixed reviews about the breakfast at Sheraton Grand Mirage Resort, Port Douglas. While some find it expensive, others believe it is worth the price. Many appreciate the buffet breakfast, calling it delicious, amazing and excellent. The breakfast offers a wonderful selection of bread, fresh fruit, juices, delicious coffee, cold and hot tables and freshly cooked eggs. Some guests express disappointment in the limited breakfast menu, missing items and the steep prices. Some also express frustration at not receiving the breakfast rate quoted at check-in. The breakfast buffet receives praise for having a good selection, while others find it overpriced and overcrowded. Some guests find the room service meals lacking and call for more vegan options. Overall, guests recommend exploring the choice of restaurants available as breakfast is not included in all room charges. Despite some negative reviews, breakfast remains the only meal enjoyed by some guests during their stay.
The dinner options at Sheraton Grand Mirage Resort, Port Douglas have received mixed reviews from guests. While some have found the food to be very good, others have complained about the limited food menu and expensive prices. The Feast restaurant in particular received negative comments with some guests describing their meals as the worst of their trip and others saying the food was terrible and not worth the price. Cold meals and unacceptably tired parts of the restaurant were also concerns for some guests. Additionally, lack of gluten-free options at the cafe and the fact that there were no room service options were disappointments. However, guests have also praised some aspects of the dining experience such as the good quality of food outside the resort and the fact that some portions of the dining experience were enjoyable. Overall, guests have mixed opinions about dining options at Sheraton Grand Mirage Resort, Port Douglas.
The Sheraton Grand Mirage Resort in Port Douglas offers a range of rooms with some guests describing them as superb, lovely, clean and spacious. Some rooms have a direct access to the lagoon pools and there are plenty of sunbeds available for guests around the pool. However, other guests noted that some of the rooms were outdated and in need of refurbishments with issues such as stained couches, dirty sheets and mould in the bathroom. The beds in some of the rooms were also described as uncomfortable and some guests complained about the noise from the air conditioning units. Despite some of these issues, many guests still enjoyed their stay at the resort and praised the spacious outdoor areas and lovely pool.
Guests seem to have mixed opinions about the beds at the Sheraton Grand Mirage Resort in Port Douglas. While some guests mention uncomfortable and hard beds that might need updating or are sinking in the middle, others praise the comfort of the beds, describing them as clean and well laid-out. Some guests also mention the softness of the pillows as an issue. However, positive comments about the comfortable beds come alongside other aspects of the hotel, such as room service and shallow pools, that make it an ideal family destination. While there are some negative reviews, the overall outlook on the beds at the hotel is mostly positive.
The Sheraton Grand Mirage Resort, Port Douglas has received mixed feedback regarding its cleanliness with some guests highlighting issues with housekeeping and maintenance. However, the majority of guests commented on the hotel's high level of cleanliness, describing it as "immaculate", "very clean" and "clean and comfortable". While some guests reported dirty rooms, pools and balconies, others praised the cleanliness of the pools and surrounds. Some guests did encounter mould and water leaks in their rooms, but these issues were reportedly dealt with quickly upon notification. Overall, the hotel's cleanliness is a point of concern for some guests, but the majority experienced a clean and tidy environment.
The staff at Sheraton Grand Mirage Resort, Port Douglas received high praise from guests with many describing them as friendly, helpful and going above and beyond. Guests particularly enjoyed the pool cabana and housekeeping staff. Harriet at the Daintree Bar was also commended for her excellent cocktail-making skills. However, some guests did express disappointment with certain staff members or noted that the hotel was understaffed at times. Despite this, most guests found the staff to be accommodating and made their stay a memorable one. Overall, the service at the hotel was praised for being efficient and prompt with only a few guests experiencing slow responses.
The Sheraton Grand Mirage Resort in Port Douglas boasts an incredible pool area, which has left guests thoroughly impressed. The pools are amazing with plenty of variety including a saltwater lagoon and fresh water pool. The swim-up bar area is a real highlight with great drinks and music all day - perfect for a lively holiday. The design of the pools is lovely and the grounds are incredibly beautiful and well-maintained. There are plenty of sun lounges to choose from, but be aware that reserving them can be an issue as staff don't always monitor this. Some reviewers did mention that the pool area could be in need of some maintenance, but overall the pool facilities and the resort as a whole are breathtaking.
The Sheraton Grand Mirage Resort, Port Douglas is the perfect location for beach lovers. With direct access to a beautiful private beach, it’s only a short walk to Four Mile Beach and a bigger, cleaner lagoon where guests can swim. The resort is located right on the beachfront and offers stunning views with beautiful gardens and facilities of a top Asian style resort. Guests enjoy the convenience of having access to the beach, as well as being close to town, restaurants and supermarkets. The great location allows guests to experience the beauty of the Daintree Rainforest, yacht and reef tours and even a crocodile show. Visitors can relax poolside or take a walk on the beach, as the resort backs onto the ocean. With its prime beachfront location, it’s no wonder guests appreciate the Sheraton Grand Mirage Resort, Port Douglas as the ultimate beach getaway.
The Sheraton Grand Mirage Resort in Port Douglas is a beautiful and luxurious resort, perfect for a honeymoon or a holiday getaway. While some guests have expressed their opinion that the resort is not quite a true 5-star property, others rave about the exceptional experience they had during their stay. The front desk staff have been criticized, but the resort's beautiful pools and fabulous amenities are praised. The resort has plenty of room for improvement with some calling for renovations and better traffic management. However, the overall impression is that it's a stunning 5-star resort with fantastic facilities and excellent service.
The Sheraton Grand Mirage Resort in Port Douglas boasts amazing outdoor pool facilities according to happy guests. Visitors enjoyed sipping cocktails while lounging by one of several swimming pools available on the property, including a saltwater lagoon pool and fresh water pool which were perfect for relaxing. The pool facilities are considered the best in Australia by some and the beautiful surroundings and soundproof rooms make for a truly comfortable stay. Refill water stations and shuttle service also add to the convenience of a stay here.
If you're looking for a luxurious stay in Port Douglas, look no further than the Sheraton Grand Mirage Resort. This stunning resort boasts immaculate surroundings, great facilities and an ideal location for a luxury relaxing stay. The interior design and overall classy appearance of the hotel will leave you feeling pampered and indulged. Everything is of high quality and well maintained, making the property feel truly luxurious. Although a few guests have mentioned issues with parking and some sub-par rooms, the majority of reviews praise the beautiful 5-star resort. If you're planning a special occasion, such as a honeymoon, this hotel is the perfect choice - it exudes an undeniable feeling of luxury.
Yes, Sheraton Grand Mirage Resort, Port Douglas has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Sheraton Grand Mirage Resort, Port Douglas.
No, Sheraton Grand Mirage Resort, Port Douglas doesn't allow dogs.
No, parking facilities aren't available at Sheraton Grand Mirage Resort, Port Douglas.
Yes, Sheraton Grand Mirage Resort, Port Douglas has a gym.
