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NEYA Porto Hotel

Porto , Rua De Monchique 35-41 (Show on Map)

8.8

Excellent

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Summary of reviewsNEYA Porto Hotel enjoys a prime location by the Douro River, just a short walk from the city center, making it an excellent base for exploring Porto. The peaceful surroundings and modern architectural design add to its appeal. Highlights include the rooftop bar and courtyard, which offer stunning city views.

Guests often laud the breakfast for its quality and variety, featuring a wide range of options from sweets and fruits to proteins and breads. The breakfast area with its pleasant atmosphere and scenic views, enhances the experience. Despite a few minor criticisms, such as slow replenishment of items, the breakfast is generally well-received.

The dinner experience at NEYA Porto Hotel is equally praised, particularly the high-quality food, diverse menu and attentive service. The restaurant's ambiance, coupled with superb views from the rooftop bar and restaurant, makes for a memorable dining experience.

Rooms at the hotel receive high marks for cleanliness, comfort and modern décor. Guests appreciate the spaciousness, comfy beds and impressive views. Minor issues like sound insulation and maintenance problems are occasionally mentioned, but overall, the rooms are highly satisfactory.

Cleanliness is a standout feature with guests frequently commending the hotel's spotless state, both in rooms and common areas. The staff's professionalism and friendliness also contribute significantly to the hotel's positive reputation, making for a welcoming and pleasant stay.

The Wi-Fi service, however, has mixed reviews with reports of both reliable and weak connectivity. The spa services, while well-regarded, are limited in availability and facilities. The gym, although small, is appreciated for its cleanliness and accessibility.

Parking at the hotel poses some challenges with accessibility issues and high costs, though nearby public parking offers a reasonable alternative. Despite these difficulties, families find the hotel accommodating with amenities like a children's play area and family-friendly room features.

Beds at the hotel are generally described as very comfortable with many guests appreciating the large, spacious options. Overall satisfaction with the beds is high, contributing positively to the sleep experience.

In summary, NEYA Porto Hotel stands out for its excellent location, delicious food offerings, modern and comfortable rooms and exceptional cleanliness and staff service. Minor improvements could enhance areas like Wi-Fi and parking, but the hotel's positive attributes make it a strong choice for travelers to Porto.
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Hotel Taking Steps Towards Sustainability

This hotel is a pioneer in sustainable luxury in Portugal, holding LEED Gold, Carbono Zero, and Green Key certifications. It utilizes solar panels for energy and water heating, implements a plastic-free program with biodegradable items, and reuses sanitary water.

Business Hotel

While specific business amenities aren't detailed in the provided data, NEYA Porto Hotel is a full-service hotel that generally caters to a variety of traveler needs, including business travelers.

Hotel with Gym

Includes a fitness center, supporting guests' wellness routines. The hotel's eco-friendly focus adds an extra appeal for environmentally conscious travelers.

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Accessible Hotel

4-Star Hotel

Room Types

Superior Twin Room Offering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit has 2 beds.

Standard Double or Twin Room Offering free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin/double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as garden views.

Suite with River View This suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as city views. The unit has 2 beds.

Deluxe Twin Room This air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 2 beds.

Double Room Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as garden views. The unit has 1 bed.

Standard Family Room Offering free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The air-conditioned family room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as garden views. The unit offers 3 beds.

Standard Suite This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as garden views. The unit has 2 beds.

Deluxe Double Room This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.

Deluxe Family Room This air-conditioned family room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.

Superior Twin Room This air-conditioned twin room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with city views. The unit has 2 beds.

About NEYA Porto Hotel

License: 9365

Guest Reviews

8.8

Excellent

Location

NEYA Porto Hotel enjoys an enviable location in Porto, praised for its beautiful views, particularly of the Douro River and its proximity to many of the city's main attractions. Positioned by the riverside, the hotel is within a short walking distance from the city center, making it an excellent starting point for exploring historic sites and experiencing local culture. Guests appreciate the quietness of the area, providing a peaceful retreat while still being conveniently close to the bustling heart of Porto. The modern design and architecture of the hotel complement its scenic surroundings, offering comfortable and stylish accommodations. Notably, the location is also advantageous for conference attendees due to its proximity to a nearby conference center. Those who enjoy a riverside stroll will find the leisurely walk both enjoyable and scenic, enhancing the overall experience of their stay. The hotel’s rooftop bar and courtyard are particular highlights, providing stunning vantage points to appreciate the city. Despite being slightly removed from the city center, the easily accessible location and ample public transport options ensure that all key attractions remain well within reach.

Breakfast

At the NEYA Porto Hotel, breakfast is widely praised for its quality, variety and overall experience. Guests consistently describe it as very good with numerous comments highlighting the extensive selection and the delicious nature of the offerings. Many reviewers appreciate the rich and varied spread, abundant options and the fact that it includes a mix of sweets, cakes, fruits, proteins and breads. The buffet is noted for its comprehensive and well-stocked nature, providing everything necessary for a good start to the day.

Some guests particularly enjoy the views from the breakfast area, whether looking out over the river or from the rooftop bar. The atmosphere is often described as pleasant and the setting modern. The breakfast also receives kudos for its ability to cater to different dietary preferences with healthy and diverse choices.

Despite the overwhelming positive feedback, a few reviews noted areas for improvement. A handful mentioned that the breakfast replenishment can be slow and some attendees wished for it to stay open until 11:00 am. Occasional comments were made about the quality of the coffee and the temperature of the hot dishes. However, these minor criticisms do not overshadow the general consensus that the NEYA Porto Hotel offers an excellent and memorable breakfast experience.

Dinner

The NEYA Porto Hotel's dining experience receives highly favorable reviews, particularly for its excellent restaurant and attentive service. Guests consistently praise the high-quality food and diverse menu options at the hotel's restaurant, including an à la carte selection and a taste menu that have garnered positive comments. The extensive dinner buffet featuring local specialties is highlighted as a standout and the Christmas dinner is noted as wonderful. The rooftop bar and restaurant are especially prominent in the reviews, celebrated for their wide selection of drinks, excellent snacks and superb views of the Douro River. Guests appreciate the ambiance with some highlighting the live music in the evenings and the romantic setting. However, a few reviews mention room for improvement in dinner service and occasional restaurant closures. Overall, NEYA Porto Hotel's dining options, particularly the rooftop bar, provide a memorable and satisfying culinary experience complemented by friendly and attentive staff.

Rooms

NEYA Porto Hotel boasts an array of well-received features in its rooms, making it an appealing option for travelers. Guests frequently highlight the cleanliness and comfort of the accommodations, consistently describing them as very clean, spacious and well-designed. The modern décor and furnishings are also noteworthy with many appreciating the tasteful decorations and good quality fittings.

The hotel offers rooms with impressive views of the river, city and charming courtyard, further enhancing the guest experience. Several reviews mention the exceptional views and the availability of balconies in some rooms. Comfort is a recurring theme with guests praising the large, comfortable beds and well-maintained amenities.

The spaciousness of the rooms, especially by European standards, is frequently highlighted with particular commendation for the expansive bathrooms. The facilities provided are modern and well-maintained, contributing to a comfortable stay. While most comments are positive, a few guests noted issues such as the need for better sound insulation and occasional minor maintenance problems like water leakage from showers or unpleasant odors.

Overall, the NEYA Porto Hotel's rooms are described as stylish, comfortable, clean and spacious, offering beautiful views and modern amenities that cater well to travelers seeking a pleasant stay in Porto.

Beds

The guest reviews of NEYA Porto Hotel consistently praise the comfort of the beds. Many guests mentioned the large, spacious beds, often highlighting their king-size dimensions and the overall bed comfort. Words like "super comfortable" and "very comfortable" frequently appear, underscoring the high level of satisfaction with the mattresses and pillows. Some guests appreciated the option to choose pillows, further enhancing their sleep experience.

The spacious rooms with all necessary amenities contribute to the overall comfort. Some reviews mention that the beds are sometimes a combination of two mattresses, which might be less ideal for certain guests. However, the widespread consensus is that the beds are comfortable with multiple mentions of comfortable bedding and duvets.

Negative feedback is minimal but notes the occasional hard mattress or pillow. Despite this, the general impression is that the beds in NEYA Porto Hotel offer a modern and luxurious sleeping experience, making it a great choice for a restful stay.

Cleanliness

NEYA Porto Hotel is frequently praised for its exceptional cleanliness with numerous guests noting the spotless state of the rooms and common areas. The hotel maintains a high standard of hygiene, making stays both comfortable and pleasant. Rooms are described as modern, spacious and meticulously cleaned, reflecting a keen attention to detail. Guests also appreciate the clean facilities and the overall well-maintained environment throughout the property. Bedding is often highlighted for its pristine condition and the bathrooms received commendations for being immaculate. This emphasis on cleanliness, coupled with friendly and helpful staff, results in a welcoming and comfortable atmosphere. Additionally, the hotel's modern and luxurious ambiance complements their rigorous cleanliness standards, making it a preferred choice for travelers seeking both comfort and hygiene.

Staff

Guests staying at NEYA Porto Hotel consistently praise the hotel's staff, highlighting their friendliness, professionalism and attentiveness. Comments frequently describe the team as very friendly, accommodating and always willing to help, cementing their reputation for exceptional customer service. The staff’s ability to communicate in multiple languages, including Spanish and their readiness to assist with guests' questions stand out as significant positives. Additionally, guests appreciate the warm and welcoming atmosphere fostered by the staff, noting that this contributes to a pleasant overall experience.

The professional demeanor of the team receives high marks with many guests mentioning the staff's efficiency and helpfulness, particularly at the front desk and in the restaurants. Personalized attention, such as recommendations for activities and sightseeing from staff members like Davy, adds a thoughtful touch that enhances the stay.

Despite overwhelmingly positive feedback, a few isolated remarks mention instances of distraction or unfriendliness from specific staff members, indicating occasional inconsistency. However, these instances seem outweighed by the numerous commendations of staff who surpass expectations and contribute significantly to the hotel's charm.

Ultimately, the consistent descriptions of friendliness, helpfulness and professionalism suggest that NEYA Porto Hotel prides itself on a staff committed to delivering exceptional service and ensuring a memorable stay for all their guests.

Wi-Fi

NEYA Porto Hotel's Wi-Fi receives mixed feedback. While some guests praise the Wi-Fi in the rooms as high-speed, reliable and free, others report slow or weak connectivity. The internet service appears inconsistent with some guests experiencing terribly slow speeds. Overall, the hotel's Wi-Fi has areas needing improvement to ensure a uniformly positive experience for all visitors.

Spa

NEYA Porto Hotel boasts a spa area that receives positive feedback for its massage services with guests describing the massages as very good and appreciating the opportunity to treat themselves. The beautiful rooftop offers stunning views of the river and city, enhancing the overall relaxation experience. However, several guests noted that the spa area is closed two days a week and at times, it was either under maintenance or not operational during their stay. The wellness center, while nice, is managed separately from the hotel and offers mainly massages and treatments, lacking facilities such as a sauna or pool. Despite these limitations, the spa facilities, when available, are well-regarded by those who utilize them.

Gym

The gym at NEYA Porto Hotel, though located on the rooftop, receives mixed reviews. Guests generally appreciate that it is accessible and open with many highlighting its convenience given the hotel's quiet location. Despite its small size, the gym is often described as nice and clean with several noting it to be well-equipped and suitable for a good workout. However, some guests felt the gym was lacking and in need of improvement. Overall, the gym's accessibility and cleanliness stand out as positives, making it a decent facility for a quick exercise session.

Parking

The parking situation at NEYA Porto Hotel has received mixed reviews from guests with numerous comments highlighting issues related to accessibility, availability and cost. Some guests found the hotel's private parking to be convenient and appreciated the availability of an underground parking space. However, many others encountered significant challenges. Difficulty in accessing the parking garage, narrow entrance and exit points and frequent unavailability of spaces—even when reservations had been made—were frequent complaints.

Guests also pointed out that the parking area was sometimes dirty and that critical maintenance information was not always conveyed in advance. For those who did secure a spot, the cost of parking, often cited as around €20-22 per night, was deemed expensive. Additional difficulties included the lack of electric vehicle charging stations and the necessity for some guests to find parking off-site, which sometimes involved a 15-minute uphill walk.

On weekends, free parking nearby provided a small respite, though spaces were still limited. Frustrations were compounded when guests found the parking processes tortuous and the space insufficient to meet demand. Despite these issues, some guests still recommended the nearby inexpensive public parking options as alternatives. Overall, while the hotel parking is available, it is often seen as costly and fraught with complications.

Family

NEYA Porto Hotel offers a welcoming stay with amenities and services that cater to all family members. The breakfast buffet provides plenty of options for both adults and children, making dining an enjoyable experience for all ages. The restaurant also supplies highchairs for toddlers, ensuring that even the youngest guests are comfortable. A children's play area is available, contributing to the hotel's family-friendly atmosphere.

Families are well accommodated with rooms designed to be perfect for family stays. Special touches such as providing a baby bathtub and bathrobe are lovely gestures that show the hotel's attention to the needs of families traveling with infants. Additionally, the availability of bicycles for rent adds an element of fun and adventure, perfect for family activities.

Although some reviews noted a lack of specific family-oriented services, overall, NEYA Porto Hotel proves to be a good choice for a family-friendly stay with features that enhance comfort and enjoyment for guests of all ages.

4 Star

The NEYA Porto Hotel, a modern and cozy establishment, has garnered mixed reviews regarding its four-star rating, facilities and services. While many guests found the hotel to exceed their expectations with an emphasis on its modern amenities and cozy atmosphere, others were less impressed by the standard, feeling it did not fully align with its four-star status, particularly given the price point.

Several reviews laud the hotel's quality, describing it as matching or even exceeding typical four-star standards with some going so far as to label it as providing five-star quality at four-star prices. The services offered are frequently highlighted as excellent, matching what one would anticipate from a four-star establishment. The overall consensus leans towards satisfaction with many guests recommending the hotel for its high-quality services and modern facilities.

However, some negative points were noted, especially regarding the breakfast quality which some felt did not meet four-star expectations and the availability of certain amenities, like irons, which was seen as uncharacteristically inconvenient for a hotel of this rating. Additionally, a few guests mentioned that the customer service lacked warmth, attributing this to generational differences.

In summary, the NEYA Porto Hotel generally meets the expectations of a four-star property with modern and quality facilities, but could improve in certain service aspects to justify its pricing fully.

Business

NEYA Porto Hotel stands out as an excellent choice for business travelers. Featuring convenient conference facilities and meeting rooms, the hotel is well-equipped to host professional events. The business center facilities and fast Wi-Fi cater to those needing to stay connected. Attention to detail in the room setups ensures a comfortable environment conducive to work. The hotel’s location is perfect for both business and leisure, making it a great value for business trips. Guests have consistently praised the friendly and helpful staff who contribute to a positive experience. Despite the busy breakfast and check-out times, the hotel remains a highly recommended option for those attending meetings or conferences in Porto.

Accessible

NEYA Porto Hotel offers a high level of accessibility for guests with disabilities, making it a favorable choice for travelers seeking convenience and comfort. The hotel's location is praised for easy access to public transport and central areas, simplifying travel around Porto. Free bikes are available, adding to guests' mobility options.

Accessibility within the hotel is well-thought-out, featuring accessible parking, handrails, wide corridors and stairways. The presence of good ramps and elevators ensures smooth navigation throughout the premises. The entrance is access-friendly and accessible gym facilities enhance the guest experience.

Despite some challenges with steps, particularly noted by caregivers, tools like the wheelchair tractor mitigate these issues. The staff is consistently described as friendly and helpful, which adds an extra layer of support for guests with special needs. Overall, NEYA Porto Hotel's accessible design and thoughtful amenities make it a strong contender for disabled guests looking for an easy and enjoyable stay.

Luxury

NEYA Porto Hotel stands out as a beacon of sophistication and comfort with its beautiful architecture seamlessly integrating historical elements with modern luxury. Guests find themselves enveloped in an exceptionally luxurious and charming environment from the moment they arrive. The elegant rooms offer picturesque views of the courtyard, ensuring a serene stay.

The hotel’s amenities attest to its high-end status. Notable mentions include the luxurious spa, a well-equipped gym and luxurious parking facilities. The exquisite breakfast and fine dining restaurant highlight the culinary excellence available to guests. The combination of modern facilities and luxury elements creates an impeccable atmosphere of comfort.

Moreover, the hotel’s staff receive high praise for their accommodating service, which enhances the overall luxurious experience. Whether it's the quality of the amenities or the high standards of management, everything seemingly fits together perfectly, making NEYA Porto Hotel an unparalleled choice for those seeking opulence and sophistication in their stay.

Romantic

Nestled right on the picturesque Douro River, NEYA Porto Hotel offers an enchanting stay ideal for couples seeking a romantic getaway. Its modern design blends seamlessly with the tranquil charm and romantic atmosphere, making it a perfect destination for honeymoons or romantic holidays. The rooftop bar with its lovely views, sets the stage for intimate evenings, while the large panoramic windows and incredible river views add a touch of magic to each stay.

Special mentions go to the excellent service, particularly from Miguel at the bar, who adds a personal touch to the experience. Guests can also enjoy romantic dinners on the terrace, allowing for a quiet and cozy dining experience under the open sky. Even the common spaces exude a romantic vibe with old nods and thoughtful details like hotel robes to enhance the sense of comfort.

Aside from occasional minor issues, such as some carpet stains, the overall atmosphere of the hotel is welcoming and charismatic. NEYA Porto Hotel is not just a place to stay, but a destination designed for romance, offering an idyllic setting for couples looking to create unforgettable memories along the romantic Douro River.

No, NEYA Porto Hotel doesn't have any pool.

No, a spa isn't available at NEYA Porto Hotel.

No, NEYA Porto Hotel doesn't allow dogs.

No, parking facilities aren't available at NEYA Porto Hotel.

Yes, NEYA Porto Hotel has a gym.

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