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Summary of reviewsHotel Santa Teresa in Potosí is highly favored for its exceptional location, positioned near main tourist attractions like the historical center, Mint, Santa Teresa Museum and San Francisco Church. The proximity to Plaza de Armas and numerous restaurants enhances the convenience for guests, making it an ideal choice for visitors keen on exploring the city.
Guests often praise the hotel for its good value for money, highlighting clean and well-heated rooms with comfortable amenities such as hot showers, comfortable beds and a spacious garage. The breathtaking views of Cerro Rico from the premises add to the charm. The staff's friendliness and attentiveness further contribute to positive experiences, often mentioned alongside the excellent service.
Breakfast at Hotel Santa Teresa is generally well-received, described as hearty and plentiful with a buffet-style service featuring homemade breads, pastries, cereals, fruit, egg, cheese, ham, juices and coffee/tea. Although some guests feel that the breakfast could offer a wider variety, the staff’s readiness to provide additional options keeps the experience satisfactory for most.
The rooms are noted for being spacious, clean and comfortable with effective heating and hot water. Guests appreciate the traditional building’s charm and the variety in room types, from standard rooms to large apartments equipped with essential amenities. However, potential issues include noise disturbances and occasional discomfort due to mattress quality, as well as minor cleanliness issues in the bathrooms.
Cleanliness in the hotel receives mixed reviews. While many highlight the hotel's cleanliness and pleasant environment, some note that the aging property could use modernization. Specific complaints about bathroom cleanliness have been mentioned, despite the generally well-maintained rooms.
The staff at Hotel Santa Teresa is consistently commended for their politeness, helpfulness and attentiveness. Guests praise the friendly and accommodating nature of the receptionists and restaurant staff, which significantly enhances the overall guest experience.
The hotel's Wi-Fi service is regarded as reliable and efficient, contributing positively to the guest experience despite occasional minor instability. Parking facilities are another advantage, offering secure and free garage use which is convenient for those traveling by vehicle.
Reviews about the beds are mixed yet predominantly positive with many guests finding them comfortable and adequate for a good night's rest, although some report dissatisfaction with mattress firmness.
Overall, Hotel Santa Teresa is considered a very good choice within its category, offering great value for money, a superb location and a comfortable, hospitable stay. Show more
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Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Hotel with Parking
EV charging stations
3-Star Hotel
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Guest Reviews
8.0
Very Good
Location
Hotel Santa Teresa in Potosi boasts an exceptional location that appeals to travelers keen on exploring the city's rich history and attractions. Reviewers repeatedly highlight its proximity to the main tourist spots, including the historical center, the Mint, Santa Teresa Museum and San Francisco Church. The central location makes it easy to access the Plaza de Armas and numerous restaurants, enhancing convenience for guests. Many reviews also emphasize the unbeatable and ideal positioning, just steps away from downtown and within walking distance to the city’s main highlights.
In addition to the favorable location, guests noted the hotel’s good value for money, clean and well-heated rooms and the breathtaking view of Cerro Rico from the premises. Complementing the superb location, the hotel's friendly and attentive staff consistently contributed to a positive guest experience. Several reviews also mentioned the excellent service and the comfort of amenities like hot showers, comfortable beds and a spacious garage, making Hotel Santa Teresa a practical and pleasant choice for visitors to Potosi.
Breakfast
Hotel Santa Teresa features a breakfast experience that generally receives positive feedback from guests. Many appreciate the comprehensive and hearty nature of the breakfast, describing it as very good, complete and plentiful. The buffet-style service earns particular praise, offering a varied selection of homemade breads, pastries, cereals, fruit, egg, cheese, ham, juices and coffee/tea. The pleasant environment in which the breakfast is served also adds to the overall enjoyable experience.
Despite the positive remarks, some guests feel that the breakfast could offer more variety and that the options are somewhat limited for the price category. A few reviews suggest that the breakfast is adequate but not exceptional with some describing it as minimal or average. There are mentions of the breakfast being sparse and needing an upgrade in terms of lighting and colors.
Nevertheless, the staff's readiness to offer additional options provides a redeeming feature, making the breakfast service responsive and adaptable to guests' needs. Overall, while there's room for improvement, the breakfast at Hotel Santa Teresa is often seen as a good start to the day with substantial offerings that satisfy the majority of guests.
Rooms
Hotel Santa Teresa offers a mixed experience for its guests, primarily highlighting the positives of its room offerings. The rooms are often described as spacious, clean and comfortable, making them a suitable choice for a cozy stay. Many guests appreciated the effective heating and the provision of hot water, ensuring a warm and pleasant environment, particularly with the very soft pillows and comfortable beds noted by several reviewers.
The traditional building and convenient location further add to the charm of the hotel. Some rooms offer breathtaking views of Cerro Rico, enhancing the overall guest experience. The accommodations vary from standard rooms to large apartments furnished with essential amenities such as tables, fridges, wardrobes and sofas, catering to a range of needs. The showers are consistently mentioned as having good water pressure and some bathrooms are noted for their spaciousness.
Despite these positives, the hotel does face challenges. Noise appears to be a significant issue with guests frequently reporting being disturbed by neighbors and noise from other floors. Some rooms have described discomfort due to hard or old mattresses. Additionally, there are occasional mentions of musty smells in certain rooms and the need for more heating in some areas. Minor improvements in reception service and room airing after guest departures could enhance the overall guest satisfaction.
In summary, Hotel Santa Teresa's rooms are generally clean, spacious and comfortable with strong heating and hot water facilities. The location and traditional charm of the building are additional perks, but potential guests should be prepared for possible noise disturbances and inconsistencies in mattress comfort.
Beds
Reviews about the beds at Hotel Santa Teresa present a mixed yet predominantly positive picture. Many guests have found the beds to be quite comfortable, describing them as comfy and very comfortable. The bedding is often praised for being smooth and offering warmth with numerous warm blankets and decent pillows available.
However, there are some remarks indicating that not all guests were fully satisfied with their sleeping arrangements. A few mentioned that the mattresses were not to their liking, either being too hard or too soft and some even found them old or uncomfortable. Despite these concerns, the general environment of the rooms, highlighted by their quietness, cleanliness and comfort, has been well received.
The hotel's location and helpful staff also contribute positively to the overall experience. While there are some issues like the beds placed under inadequately sealed windows and hot water needing renovation, the comfort of the room and the quality of the beds are generally viewed favorably by most guests.
Cleanliness
Hotel Santa Teresa receives mixed reviews about its cleanliness. Many guests praise the hotel for being beautiful, clean and pleasant with rooms that are both comfortable and spacious. The cleanliness of the rooms and bathrooms has frequently been cited as satisfactory and guests appreciate the friendly and attentive staff. Numerous reviews highlight the rooms as very clean and comfortable with good hygiene consistently maintained.
However, there are also areas where the hotel falls short. Some guests have pointed out that the hotel is aging and requires modernization with certain aspects like the bathrooms needing renovation. Specific complaints include bathrooms not being thoroughly clean with instances of nails on the floor and hair in the bathtub. While the decor might not be the latest style, it remains clean and serviceable.
Overall, Hotel Santa Teresa offers a generally comfortable and clean environment, though there is room for improvement in maintaining and updating its facilities.
Staff
At Hotel Santa Teresa, the staff receives consistent praise for their politeness, helpfulness and attentiveness. Guests repeatedly highlight the friendliness and welcoming nature of the employees, describing the receptionists and restaurant staff as particularly kind and accommodating. The team's customer service stands out as very good with many reviews noting their extreme willingness to assist with any requests or issues.
The overall impression from the reviews is one of an exceptionally friendly and supportive staff. Whether it's the welcoming receptionists or the attentive service personnel, guests feel well taken care of during their stay. The positive interactions with the hotel staff significantly enhance the overall experience, making it a notable choice for visitors seeking excellent service and hospitality.
Wi-Fi
Hotel Santa Teresa offers guests a reliable and efficient Wi-Fi service, praised for its good connection and fast speeds. Travelers have pointed out the availability of a modern television with Internet capabilities, accommodating various tastes with a wide array of TV channels. Many reviews highlight excellent to very good Wi-Fi performance, ensuring a seamless online experience. Visitors appreciated the combination of strong internet access and scenic mountain views from their rooms. However, a few comments noted occasional instability and slightly weak upload speeds, but overall, the Wi-Fi at Hotel Santa Teresa is well-regarded for its dependability and speed, contributing positively to the guest experience.
Parking
Hotel Santa Teresa offers a notable advantage with its parking facilities. Guests highlight the convenience of free garage use and its central location, making it a practical choice for those traveling by vehicle. The parking is described as secure with specific mentions of safety for motorbikes. Reviews also appreciated the ability to leave their vehicles while exploring local attractions, such as the nearby mint. Although opinions on value for money vary, the availability of a large garage without additional charges is frequently mentioned as a positive feature.
3 Star
Hotel Santa Teresa offers great value for money with clean and comfortable rooms that provide a good cost-benefit. It is a suitable option for guests looking for a proper hotel experience at a reasonable price. Despite being generally older, the hotel maintains good quality and is well-located. Guests appreciate the pleasant staff, though service levels can vary. A highlight includes good coffee in the morning, though some amenities like air conditioning and cable TV are not available, as only basic TV is provided. Overall, Hotel Santa Teresa in Potosí is considered a very good choice in its category.
No, Hotel Santa Teresa doesn't have any pool.
No, a spa isn't available at Hotel Santa Teresa.
No, Hotel Santa Teresa doesn't allow dogs.
Yes, parking facilities are available at Hotel Santa Teresa.