Santa Maria Pucon
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Summary of reviewsSanta Maria Pucon offers an appealing accommodation option for travelers with a number of strong features. The hotel is centrally located, allowing easy access to downtown Pucón and various amenities such as supermarkets and restaurants. The serene and peaceful surroundings create a relaxing atmosphere, complemented by the hotel’s high standards of cleanliness and friendly, attentive staff.
One of the standout aspects is the breakfast, often described as excellent, delicious and even spectacular. Guests appreciate the quality and variety of offerings, including fresh juices, avocados and an assortment of cakes and sweets. The convenience of having breakfast delivered to rooms adds to the personalized experience.
The rooms at Santa Maria Pucon are noted for their spaciousness, cleanliness and comfort with large, comfortable beds that provide a restful sleep. Despite the hotel being somewhat dated, the well-maintained facilities contribute to a cozy ambiance. While some guests mention areas for improvement, such as air conditioning and minor maintenance issues, overall, the accommodations provide a peaceful retreat.
The hotel’s cleanliness receives widespread praise with daily cleaning services ensuring a spotless environment. The attentive staff, often highlighted by name for their exceptional service, add to the welcoming and hospitable atmosphere.
Amenities such as secure and accessible parking contribute positively to the guest experience. However, some areas, such as the Wi-Fi service and pool maintenance, receive mixed reviews. The Wi-Fi is generally weak or absent in rooms and the pool, while pleasant, has noted instances of needing better upkeep.
For families, Santa Maria Pucon stands out with its family-friendly atmosphere, spacious rooms and clean facilities. The friendly staff and beautiful surroundings make it a highly recommended destination for family vacations.
In summary, Santa Maria Pucon offers a highly positive experience with its excellent location, delicious breakfast, spacious and comfortable rooms and outstanding cleanliness and service, making it a desirable choice for travelers despite some minor areas for improvement.
Categories
One of the standout aspects is the breakfast, often described as excellent, delicious and even spectacular. Guests appreciate the quality and variety of offerings, including fresh juices, avocados and an assortment of cakes and sweets. The convenience of having breakfast delivered to rooms adds to the personalized experience.
The rooms at Santa Maria Pucon are noted for their spaciousness, cleanliness and comfort with large, comfortable beds that provide a restful sleep. Despite the hotel being somewhat dated, the well-maintained facilities contribute to a cozy ambiance. While some guests mention areas for improvement, such as air conditioning and minor maintenance issues, overall, the accommodations provide a peaceful retreat.
The hotel’s cleanliness receives widespread praise with daily cleaning services ensuring a spotless environment. The attentive staff, often highlighted by name for their exceptional service, add to the welcoming and hospitable atmosphere.
Amenities such as secure and accessible parking contribute positively to the guest experience. However, some areas, such as the Wi-Fi service and pool maintenance, receive mixed reviews. The Wi-Fi is generally weak or absent in rooms and the pool, while pleasant, has noted instances of needing better upkeep.
For families, Santa Maria Pucon stands out with its family-friendly atmosphere, spacious rooms and clean facilities. The friendly staff and beautiful surroundings make it a highly recommended destination for family vacations.
In summary, Santa Maria Pucon offers a highly positive experience with its excellent location, delicious breakfast, spacious and comfortable rooms and outstanding cleanliness and service, making it a desirable choice for travelers despite some minor areas for improvement.
Family Friendly Hotel
This hotel offers comfortable accommodations and a convenient location for families. It provides easy access to local attractions and activities in Pucón. The hotel offers amenities and services to ensure a pleasant stay for families with children.
Hotel with Parking
While not explicitly stated, hotels along Camino Internacional often provide parking. Its location offers a balance of accessibility and a secure environment. It is a good option for those looking to explore Pucón.
3-Star Hotel
This hotel provides a comfortable and reliable stay for travelers. It is well-regarded for its convenient location and essential amenities.
Hotel with Outdoor Pool
This hotel is listed as having an outdoor pool. While specific details about the pool are not readily available, its inclusion in this category suggests it offers this amenity.
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
Small Hotel
Guest Reviews
Santa Maria Pucon offers an excellent location with its proximity to downtown Pucón, allowing easy access to various points of interest. The hotel is generally described as very central with many guests appreciating its closeness to supermarkets, restaurants and other amenities. Despite some mentions of it being a bit far from the city center, usually about a 10 to 20-minute walk, the location is still considered convenient, especially with public transport and Uber services available. The peaceful, quiet surroundings add a serene atmosphere, making the stay relaxing. Guests repeatedly commend the hotel for its cleanliness and the friendly, attentive staff, enhancing the overall positive experience. Overall, Santa Maria Pucon's great location, combined with excellent service, makes it a desirable accommodation option in Pucón.
Santa Maria Pucon receives high marks for its breakfast offerings with guests frequently praising the meal's quality and variety. Descriptions like "excellent," "delicious," and "spectacular" are common with special mentions of items such as fresh juice, avocado and an assortment of cakes and sweets. The breakfast service is highly convenient, often delivered directly to guests' rooms, ensuring they don’t miss out even on early departures for tours. This personalized touch is appreciated, as trays left in rooms are loaded with diverse and delicate options, catering well to both adults and children. Notably, staff, especially individuals like Erica, contribute to a warm, celebratory morning experience with their attentive service. While the majority of feedback is overwhelmingly positive, a few guests note areas for improvement, mentioning late serving times, simple fare or limited fresh bread and fruit. Overall, guests regard the breakfast at Santa Maria Pucon as a substantial and enjoyable start to their day.
Santa Maria Pucon has made a name for itself with its notably spacious and inviting rooms. Guests consistently highlight the rooms' generous size, providing ample space for relaxation. Cleanliness is a recurring theme with many appreciating the well-maintained and tidy environment. The accommodations are described as comfortable, warm and equipped with large beds that ensure a restful night's sleep.
Despite the hotel being somewhat dated, guests generally find this aspect unintrusive to their stay. The rooms are well-heated and ventilated, contributing to a cozy ambiance that enhances their overall comfort. The facilities are praised for being in good condition, offering a peaceful and quiet retreat within a forested setting.
However, some areas for improvement are noted, such as the need for air conditioning and minor maintenance repairs. Issues like unlevelled cupboards and soundproofing could also be addressed. Breakfast services and amenities inside the rooms, like a proper sitting area, have received mixed reviews.
Overall, Santa Maria Pucon wins over its guests with roominess, cleanliness and the comfort of its accommodations, making it a pleasant spot for travelers seeking a spacious and peaceful stay.
Guest reviews of Santa Maria Pucon highlight the overall comfort and cleanliness of the beds at the hotel. The beds are frequently described as very comfortable, clean and well maintained. Many guests noted the large sizes of the beds, particularly the king-size options, which contributed to a perfect rest. The mattresses received positive remarks for being soft and supportive. Bedding quality was also mentioned as a commendable aspect. Despite a minor issue reported with sand in some beds, the general consensus emphasizes that Santa Maria Pucon provides a restful and comfortable sleeping experience.
Santa Maria Pucon has received widespread praise for its impeccable cleanliness with many guests noting the spotless condition of their rooms and bathrooms. The hotel maintains high standards of hygiene, ensuring that everything from the bedding to the environment is exceptionally clean. Many visitors appreciate the daily cleaning service, which keeps the rooms and common areas tidy and organized throughout their stay.
However, some guests have reported issues such as the absence of toilet paper and soap in certain rooms, stained or dirty towels and occasional dusty spots. Despite these isolated incidents, the overall sentiment is overwhelmingly positive with many highlighting the hotel's commitment to maintaining a clean and hygienic environment. The attentive and excellent service provided by the staff further enhances the stay, ensuring that cleanliness remains a top priority at Santa Maria Pucon.
Santa Maria Pucon enjoys a stellar reputation for its warm and attentive staff. Guests frequently praise Erica and her team, notably Mabel, Ppulina and Andrea, for their exceptional hospitality and kindness. The service provided by the staff consistently receives high marks with several reviewers noting the personal warmth and excellent attention they experienced during their stay. Many guests highlighted the kindness of the team in various roles, from reception to dining, mentioning that they felt genuinely welcomed and well-cared for. Though the access to the property might pose a challenge for those dragging suitcases, the overall experience is often described as great, supported by the excellent service, impeccable cleanliness and amazing breakfasts. The friendly and accommodating nature of both the staff and the owner contributes significantly to the hotel's inviting atmosphere, making Santa Maria Pucon a standout destination for travelers seeking personable and courteous service.
Located in the charming town of Pucon, Santa Maria Pucon offers picturesque surroundings and comfortable accommodations. However, guest reviews suggest that the hotel's Wi-Fi service leaves much to be desired. Most visitors noted that the internet connection in the rooms is either very weak or entirely absent with Wi-Fi only available in common areas. Many reported frequent disconnections and poor signal strength, making it challenging to use the internet for streaming or even basic browsing. While the serene location and pleasant ambiance may compensate for some travelers, those who rely on reliable internet access might find this aspect of their stay less than satisfactory.
Santa Maria Pucon features a pool area that offers spaces for both adults and children, creating an inviting environment for families. The pool is described as pleasant with refreshing, cold water. Guests appreciate the additional amenities like sun loungers that enhance the poolside experience. However, feedback on the pool's maintenance is mixed. While some enjoyed clean and relaxing night swims, others found the main pool and children's pool areas to be less well-maintained and, at times, dirty. Overall, the pool is viewed positively for its ambiance and utility, though there are noted areas for improvement in upkeep.
Santa Maria Pucon offers several convenient parking options for its guests. Visitors frequently appreciate the ease of access with parking available inside the premises, ensuring a secure and straightforward experience. The hotel provides free, spacious parking areas, some described as ample parking next to the front door, which adds an extra layer of convenience. However, it should be noted that while there is generally ample parking space, the availability can be somewhat limited depending on the time and occupancy levels. Overall, secure and accessible parking at Santa Maria Pucon contributes positively to the guest experience.
Santa Maria Pucon stands out as a fantastic destination for families, offering a spacious and comfortable environment. The hotel features well-maintained and clean facilities, contributing to a cozy and relaxing stay. Guests consistently note the family-oriented atmosphere, ideal for travelers with young children. The friendly and accommodating staff enhance the welcoming experience, ensuring a pleasant visit for all family members. Beautiful surroundings add to the charm, making it highly recommended for family vacations.
Santa Maria Pucon offers a mixed experience for its guests with several aspects of the stay receiving both praise and criticism. On the positive side, the rooms boast good heating and comfortable beds, ensuring a cozy night's sleep. Netflix access on the TV provides convenient in-room entertainment and the availability of parking in the courtyard is a practical benefit for those traveling by car.
However, many guests have expressed dissatisfaction with the overall value for money. The facilities appear to be deteriorating and the service quality has been noted as poor. The pricing is considered high, especially in comparison to other hotels with similar rates and some guests found it significantly overpriced. There were also comments about the classification of the property with some feeling it aligns more closely with a two-star rating rather than its official three-star status.
Additional drawbacks include a lack of an elevator and missing amenities such as hairdryers, which can affect convenience and comfort. Payment policies based on the departure date introduce variability in costs, which some guests found unfavorable. Overall, while there are several positive remarks about room comfort and amenities, the consensus suggests room for improvement in service and facility maintenance to meet guests' standards adequately.
Santa Maria Pucon features a well-regarded outdoor pool area, praised for its spaciousness and shaded spots, making it a comfortable retreat. Guests appreciate the clean environment, mentioning the pool is suitable for both adults and children with retrofitted features for younger guests. However, there have been some concerns regarding the safety and operational state of the pool ladders. Despite this, the overall pool area is described as pleasant, enhancing the stay for many visitors. It is worth noting that the pool was not operational upon some guests' arrival, which may be something to confirm in advance.
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Location
Breakfast
Rooms
Despite the hotel being somewhat dated, guests generally find this aspect unintrusive to their stay. The rooms are well-heated and ventilated, contributing to a cozy ambiance that enhances their overall comfort. The facilities are praised for being in good condition, offering a peaceful and quiet retreat within a forested setting.
However, some areas for improvement are noted, such as the need for air conditioning and minor maintenance repairs. Issues like unlevelled cupboards and soundproofing could also be addressed. Breakfast services and amenities inside the rooms, like a proper sitting area, have received mixed reviews.
Overall, Santa Maria Pucon wins over its guests with roominess, cleanliness and the comfort of its accommodations, making it a pleasant spot for travelers seeking a spacious and peaceful stay.
Beds
Cleanliness
However, some guests have reported issues such as the absence of toilet paper and soap in certain rooms, stained or dirty towels and occasional dusty spots. Despite these isolated incidents, the overall sentiment is overwhelmingly positive with many highlighting the hotel's commitment to maintaining a clean and hygienic environment. The attentive and excellent service provided by the staff further enhances the stay, ensuring that cleanliness remains a top priority at Santa Maria Pucon.
Staff
Wi-Fi
Pool
Parking
Family
3 Star
However, many guests have expressed dissatisfaction with the overall value for money. The facilities appear to be deteriorating and the service quality has been noted as poor. The pricing is considered high, especially in comparison to other hotels with similar rates and some guests found it significantly overpriced. There were also comments about the classification of the property with some feeling it aligns more closely with a two-star rating rather than its official three-star status.
Additional drawbacks include a lack of an elevator and missing amenities such as hairdryers, which can affect convenience and comfort. Payment policies based on the departure date introduce variability in costs, which some guests found unfavorable. Overall, while there are several positive remarks about room comfort and amenities, the consensus suggests room for improvement in service and facility maintenance to meet guests' standards adequately.
Outdoor Pool
Yes, Santa Maria Pucon has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Santa Maria Pucon.
No, Santa Maria Pucon doesn't allow dogs.
Yes, parking facilities are available at Santa Maria Pucon.
No, Santa Maria Pucon doesn't have a gym.
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