Socialtel Plaza Pucón - formerly Selina Plaza Pucón
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Summary of reviewsSocialtel Plaza Pucón - formerly Selina Plaza Pucón receives high marks for its prime location in the heart of Pucón, making it easy for guests to explore the city center, lake, beach, main square and local amenities on foot. The hotel's central positioning, coupled with safe parking, friendly staff, beautiful decor and comfortable facilities, make it an ideal choice for travelers.
Guests generally appreciate the breakfast experience, noting the delicious and well-prepared food, the variety of options and the friendly staff serving it. However, some reviews mention areas for improvement, including organizational issues, limited variety and the late start time.
The lunch menu, especially items like the Buddha bowl, receives high praise for taste and quality. The cafe provides delicious food, although the absence of dinner services is a drawback. Some issues were noted with the shared kitchen and certain food items like the burger not meeting expectations.
The rooms offer a mix of spaciousness and coziness with comfortable beds and air conditioning in some. While many guests find the rooms clean and comfortable, others point out concerns like small room sizes, noise, cleanliness inconsistencies and outdated amenities. The lack of TVs and some essential supplies also detracts from the overall experience.
Cleanliness is generally well-maintained with rooms, linens and towels receiving positive feedback. Nonetheless, the shared bathrooms and kitchen often need better cleaning and maintenance with issues like mold, dust and broken showerheads being noted. Regular restocking of essentials and better lighting in rooms were also mentioned as areas for improvement.
The staff at Socialtel Plaza Pucón - formerly Selina Plaza Pucón receive widespread praise for their friendliness, helpfulness and professionalism. Guests find the team attentive and warm, significantly enhancing their stay with excellent customer service.
The hotel’s Wi-Fi is reliable and fast, particularly in the lobby, though some connectivity issues were noted in certain rooms.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón's spa and wellness features, including yoga and massage therapy, earn commendations for their luxurious ambiance and professional services. The pool area, often described as beautiful and relaxing, helps create a serene atmosphere despite occasional issues with cleanliness and availability.
Parking options are appreciated for their safety and convenience, although some guests encountered challenges with narrow spaces or full lots.
Families find the environment welcoming and family-friendly with enjoyable activities suitable for all ages, though some reviews suggest it might be better for short stays or trips with friends.
The nightlife scene at Socialtel Plaza Pucón - formerly Selina Plaza Pucón is vibrant with frequent parties, musical events and lively bar activities. However, this may pose challenges for guests seeking a quieter stay due to the constant loud music and party atmosphere.
The bedding situation is generally well-received with many guests noting the comfort of the mattresses and pillows, as well as privacy curtains and large lockers in rooms. Minor issues include the size and firmness of beds in shared rooms.
As a three-star establishment, Socialtel Plaza Pucón - formerly Selina Plaza Pucón is budget-friendly and provides a good standard of rooms and staff service, though a few guests feel the price might be high for the level of service offered.
Overall, Socialtel Plaza Pucón - formerly Selina Plaza Pucón combines a prime location, friendly staff and a range of amenities to provide a generally positive experience, though certain areas like breakfast service, room maintenance and noise levels could benefit from improvement.
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Guests generally appreciate the breakfast experience, noting the delicious and well-prepared food, the variety of options and the friendly staff serving it. However, some reviews mention areas for improvement, including organizational issues, limited variety and the late start time.
The lunch menu, especially items like the Buddha bowl, receives high praise for taste and quality. The cafe provides delicious food, although the absence of dinner services is a drawback. Some issues were noted with the shared kitchen and certain food items like the burger not meeting expectations.
The rooms offer a mix of spaciousness and coziness with comfortable beds and air conditioning in some. While many guests find the rooms clean and comfortable, others point out concerns like small room sizes, noise, cleanliness inconsistencies and outdated amenities. The lack of TVs and some essential supplies also detracts from the overall experience.
Cleanliness is generally well-maintained with rooms, linens and towels receiving positive feedback. Nonetheless, the shared bathrooms and kitchen often need better cleaning and maintenance with issues like mold, dust and broken showerheads being noted. Regular restocking of essentials and better lighting in rooms were also mentioned as areas for improvement.
The staff at Socialtel Plaza Pucón - formerly Selina Plaza Pucón receive widespread praise for their friendliness, helpfulness and professionalism. Guests find the team attentive and warm, significantly enhancing their stay with excellent customer service.
The hotel’s Wi-Fi is reliable and fast, particularly in the lobby, though some connectivity issues were noted in certain rooms.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón's spa and wellness features, including yoga and massage therapy, earn commendations for their luxurious ambiance and professional services. The pool area, often described as beautiful and relaxing, helps create a serene atmosphere despite occasional issues with cleanliness and availability.
Parking options are appreciated for their safety and convenience, although some guests encountered challenges with narrow spaces or full lots.
Families find the environment welcoming and family-friendly with enjoyable activities suitable for all ages, though some reviews suggest it might be better for short stays or trips with friends.
The nightlife scene at Socialtel Plaza Pucón - formerly Selina Plaza Pucón is vibrant with frequent parties, musical events and lively bar activities. However, this may pose challenges for guests seeking a quieter stay due to the constant loud music and party atmosphere.
The bedding situation is generally well-received with many guests noting the comfort of the mattresses and pillows, as well as privacy curtains and large lockers in rooms. Minor issues include the size and firmness of beds in shared rooms.
As a three-star establishment, Socialtel Plaza Pucón - formerly Selina Plaza Pucón is budget-friendly and provides a good standard of rooms and staff service, though a few guests feel the price might be high for the level of service offered.
Overall, Socialtel Plaza Pucón - formerly Selina Plaza Pucón combines a prime location, friendly staff and a range of amenities to provide a generally positive experience, though certain areas like breakfast service, room maintenance and noise levels could benefit from improvement.
Hotel near The Beach
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Cheap Hotel
Accessible Hotel
Hotel for Yoga
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Located in the heart of Pucón, Socialtel Plaza Pucón - formerly Selina Plaza Pucón offers a prime location that receives consistent praise from its guests. The hotel is perfectly situated between the city center and the picturesque lake, making it easy to access the main attractions, shops and restaurants. Many reviewers highlight the convenience of being able to explore the entire downtown area on foot without needing transportation. The proximity to the beach, main square and key amenities is frequently mentioned, providing guests with a seamless and enjoyable stay. In addition to its centrality, the hotel also offers safe parking, making it an ideal choice for those traveling by car. Guests also appreciate the friendly staff, beautiful decor and comfortable facilities, all of which complement the unbeatable location.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón offers a breakfast experience that has garnered a wide range of opinions from guests. Most reviews highlight the delicious and hearty nature of the breakfast, often describing it as tasty, delicious and even perfect. The staff who serve breakfast are frequently noted for their friendliness and helpfulness, enhancing the overall dining experience.
Guests appreciate the variety and quality of the food with terms like complete, excellent and very good frequently appearing in reviews. Options such as good coffee and welcome drinks add to the positive breakfast experience. The breakfast is described as being more on the simple side, but complete and well-prepared with several reviews emphasizing specific positive aspects like the "exquisite and balanced" selection and the "nicely cooked" dishes.
However, there are several critical points mentioned. Some guests found the breakfast system confusing, slow or lacking in variety with a few describing it as poor or deficient. There were also comments about the breakfast being limited or expensive, especially since it is not always included in the room rate. The late start time (8:30 AM) and small portion sizes were also noted by some guests as areas needing improvement.
In summary, while the breakfast at Socialtel Plaza Pucón - formerly Selina Plaza Pucón receives high praise for its taste and quality, some organizational issues and value-for-money considerations leave room for improvement.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón offers a mixed dining experience according to guest reviews. Guests have praised the lunch menus, often describing them as very tasty and commending the quality of specific dishes like the Buddha bowl, despite some portions being on the smaller side. The cafe at the hotel provides delicious food; however, it does not serve dinner, leaving guests to seek alternatives for their evening meals. While the communal kitchen is available for use, some guests have noted that the burger did not meet their expectations. Overall, while lunch receives high marks for flavor, the speed and availability of food services, especially around dinner time, could see some improvement.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón offers a mix of spacious and cozy rooms, some of which are clean and comfortable with air conditioning and well-maintained facilities. Many guests appreciated the comfort of the beds and the overall coziness of the accommodations.
However, there are several points of concern. A number of rooms are described as very small and different from the images shown online, leading to disappointment. Noise isolation is a notable issue, as sounds from the street and other rooms can be easily heard, making it difficult for some guests to rest peacefully. The cleanliness of the rooms and bathrooms was inconsistent with some areas needing more frequent cleaning and better maintenance.
Some rooms lacked adequate ventilation and had issues such as small, outdated bathrooms, a musty smell or even broken amenities like non-functional electric plugs or lights. Basic amenities like soap and toilet paper were sometimes missing. Additionally, there were no TVs in many of the rooms, which some guests found inconvenient.
Despite these drawbacks, the location of the hotel is praised for its proximity to the center and its beautiful green areas. The hotel’s atmosphere seems to attract digital nomads, although the communal areas and workspaces could benefit from better upkeep. Overall, while the hotel provides a warm and comfortable stay for many, it could improve in areas of hygiene, noise management and accurate representation of room conditions online.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón stands out with its consistently praised bedding situation, making it an attractive destination for travelers seeking a restful sleep. Guest reviews frequently highlight the comfort of the beds, noting that they are very comfortable with many describing the mattresses and pillows as excellent. The beds also feature amenities such as curtains for added privacy and large lockers for convenient storage, enhancing the overall accommodation experience.
The design of the rooms complements the bed's comfort, offering tidy and curated spaces that contribute to a cozy atmosphere. However, some feedback mentioned issues with the size of the beds in shared rooms and occasional discomfort due to firmness. Despite these minor concerns, the quality of the beds overwhelmingly stands out as a strong selling point, making Socialtel Plaza Pucón - formerly Selina Plaza Pucón a commendable choice for those prioritizing a good night's sleep.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón boasts well-maintained and comfortable rooms that many guests found to be very clean and cozy. The common areas also receive praise for their cleanliness and are described as welcoming and well-decorated spaces. On the positive side, clean linens, towels and a tidy environment contribute to a pleasant stay for many.
However, several guests did note some areas needing improvement. Specifically, the cleanliness of shared bathrooms and the kitchen often fell short with issues like mold, dust and unwashed utensils being mentioned. Some bathrooms were reportedly not cleaned regularly, resulting in conditions that were less than satisfactory. A recurring theme in the reviews is that while the private rooms are generally clean, the same level of attention is not always extended to the shared spaces.
Additionally, minor maintenance issues such as broken shower heads and the need for better lighting in rooms were highlighted. The frequency of room cleaning and restocking of essentials like towels and toilet paper also came up as areas where the hotel could enhance its services.
Overall, Socialtel Plaza Pucón - formerly Selina Plaza Pucón has the potential to offer a comfortable and clean stay, especially if improvements are made to ensure consistent cleanliness across all areas.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón boasts a central location and wonderful facilities, complemented by a meticulously professional staff known for their friendliness and helpfulness. Overall, the staff have received glowing praise for their attentive and kind nature, consistently providing excellent customer service and making guests feel welcome. They are noted for being super nice, respectful and always willing to offer good tips and assistance.
The reception team, particularly figures like Anita, Cata, Jo and Caro, stand out for their warm demeanor and willingness to go the extra mile. The majority of interactions with the staff are marked by excellent and friendly service, contributing significantly to a positive guest experience. While there are occasional mentions of less favorable encounters, these are outliers in an otherwise commendable pattern of guest attentiveness and warm hospitality.
In summary, the personnel at Socialtel Plaza Pucón - formerly Selina Plaza Pucón exemplify professional yet personable service, significantly enhancing the stay with their cordial, helpful and efficient approach.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón's internet generally garners positive feedback for its reliability and speed, catering well to business travelers and those needing to work remotely. Many guests appreciate the fast and good-quality Wi-Fi, especially noteworthy in the lobby area. However, the Wi-Fi sometimes faces connectivity issues, such as not reaching certain rooms or guests not receiving the password promptly. Despite these occasional lapses, the overall Wi-Fi experience is satisfactory for most visitors.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón offers a variety of wellness features that enhance the overall experience for guests. The hostel includes a spa, providing services such as yoga and massage therapy, which are particularly popular among visitors. The option to join yoga retreats adds to the holistic approach to relaxation and rejuvenation. Guests have praised the spa's luxurious ambiance and professional services with specific mentions of fantastic Thai massages. Additionally, the pool and patio areas have been highlighted as perfect spots to unwind and relax, complementing the spa's offerings.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón features an indoor and outdoor pool that has received a mix of feedback from guests. Many guests found the pool to be a beautiful and amazing place to relax with a very nice overall area and lovely green surroundings. The backyard and patio, where the pool is located, contribute to a serene atmosphere. However, some guests noted that the pool was occasionally dirty and unavailable at times, detracting from their experience. There were also comments about the pool not being heated and sometimes lacking water, which could affect its usability. Despite these issues, several guests still enjoyed their time by the pool, highlighting it as a key feature of their stay.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón offers a range of parking options with many guests appreciating the availability of a safe and secure parking area. There is often ample and spacious parking space without charge, providing convenience for those arriving by car. The hotel also features interior parking connected with the facility. However, experiences with parking vary: some have found the parking to be narrow, small or sometimes unavailable. Additionally, there have been instances where the parking lot was full and some guests resorted to using paid parking. Despite these occasional challenges, the presence of parking remains a noteworthy aspect of the stay for many visitors.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón appears to cater well to families, offering a family-friendly environment and atmosphere that many guests appreciate. The hostel provides family-friendly rooms and includes wellness features that contribute to the overall appeal. Additionally, free activities for tourists add value to the stay, making it an engaging option for families.
However, there are mixed opinions regarding its suitability for longer stays with family. Some guests have expressed that it may be more suited for shorter visits or for trips with friends instead. Despite a few negative comments, the general consensus highlights the positive aspects, particularly in terms of service and the welcoming, family-oriented atmosphere.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón is surrounded by an exceptionally lively nightlife scene, characterized by frequent and energetic parties. Guests can experience a range of musical events, including electronic parties, DJ performances by the pool and live jazz concerts in the restaurant. The bar often features music and karaoke, ensuring there is always something to entertain night owls.
However, this vibrant atmosphere comes with its challenges. The constant parties and loud music, which continue into the late hours and even early morning, make the environment less than ideal for those seeking relaxation or a good night's sleep. Incidents of noise disturbance from other guests and activities, sometimes accompanied by alcohol and marijuana, contribute to the overall hustle and bustle. The lack of adequate sound insulation can exacerbate these issues and crowded events with the general public add to the noise levels, making it difficult to rest.
Despite these drawbacks, the nightlife at Socialtel Plaza Pucón - formerly Selina Plaza Pucón offers an energetic and varied experience for those looking to immerse themselves in a party-centric atmosphere.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón offers good pricing for a three-star rating, making it an affordable option for travelers. Despite being listed as a three-star hotel, it is part of a chain hostel, which might explain the disparity in expectations regarding service. While some guests mention that the service can be lacking and the breakfast menu is limited, the hotel excels in providing excellent rooms and a commendable level of staff service. However, a few guests feel that the price is a bit excessive for the services provided at this rating level. Overall, it positions itself as a budget-friendly choice with certain high points in accommodation quality and staff interactions.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón provides a range of yoga-related activities that contribute to a harmonious and peaceful atmosphere. Guests can enjoy daily yoga sessions, free yoga workshops and even participate in special yoga retreats and events, adding to the overall sense of well-being. The presence of both yoga and meditation sessions further enriches the experience. Additionally, the hotel offers outdoor yoga options, combined with other social activities and the use of an outdoor pool, creating a balanced environment for relaxation and socializing. Despite some comments indicating not all services were always available, the overall focus on yoga significantly enhances the stay for those interested in wellness and mindfulness.
Socialtel Plaza Pucón - formerly Selina Plaza Pucón has a reputation for being highly accommodating to guests traveling with their dogs. The highlight for many visitors is that pets are warmly welcomed, which makes the hotel a perfect choice for those who prefer to travel with their furry companions. The pet-friendly atmosphere is a standout feature, creating a relaxing and inclusive environment for both humans and their four-legged friends. The acceptance of pets is frequently mentioned as a significant advantage with many guests appreciating the ease and convenience of bringing their dogs along. The outdoor areas available for pets to enjoy further contribute to the hotel's appeal for pet owners.
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Location
Breakfast
Guests appreciate the variety and quality of the food with terms like complete, excellent and very good frequently appearing in reviews. Options such as good coffee and welcome drinks add to the positive breakfast experience. The breakfast is described as being more on the simple side, but complete and well-prepared with several reviews emphasizing specific positive aspects like the "exquisite and balanced" selection and the "nicely cooked" dishes.
However, there are several critical points mentioned. Some guests found the breakfast system confusing, slow or lacking in variety with a few describing it as poor or deficient. There were also comments about the breakfast being limited or expensive, especially since it is not always included in the room rate. The late start time (8:30 AM) and small portion sizes were also noted by some guests as areas needing improvement.
In summary, while the breakfast at Socialtel Plaza Pucón - formerly Selina Plaza Pucón receives high praise for its taste and quality, some organizational issues and value-for-money considerations leave room for improvement.
Dinner
Rooms
However, there are several points of concern. A number of rooms are described as very small and different from the images shown online, leading to disappointment. Noise isolation is a notable issue, as sounds from the street and other rooms can be easily heard, making it difficult for some guests to rest peacefully. The cleanliness of the rooms and bathrooms was inconsistent with some areas needing more frequent cleaning and better maintenance.
Some rooms lacked adequate ventilation and had issues such as small, outdated bathrooms, a musty smell or even broken amenities like non-functional electric plugs or lights. Basic amenities like soap and toilet paper were sometimes missing. Additionally, there were no TVs in many of the rooms, which some guests found inconvenient.
Despite these drawbacks, the location of the hotel is praised for its proximity to the center and its beautiful green areas. The hotel’s atmosphere seems to attract digital nomads, although the communal areas and workspaces could benefit from better upkeep. Overall, while the hotel provides a warm and comfortable stay for many, it could improve in areas of hygiene, noise management and accurate representation of room conditions online.
Beds
The design of the rooms complements the bed's comfort, offering tidy and curated spaces that contribute to a cozy atmosphere. However, some feedback mentioned issues with the size of the beds in shared rooms and occasional discomfort due to firmness. Despite these minor concerns, the quality of the beds overwhelmingly stands out as a strong selling point, making Socialtel Plaza Pucón - formerly Selina Plaza Pucón a commendable choice for those prioritizing a good night's sleep.
Cleanliness
However, several guests did note some areas needing improvement. Specifically, the cleanliness of shared bathrooms and the kitchen often fell short with issues like mold, dust and unwashed utensils being mentioned. Some bathrooms were reportedly not cleaned regularly, resulting in conditions that were less than satisfactory. A recurring theme in the reviews is that while the private rooms are generally clean, the same level of attention is not always extended to the shared spaces.
Additionally, minor maintenance issues such as broken shower heads and the need for better lighting in rooms were highlighted. The frequency of room cleaning and restocking of essentials like towels and toilet paper also came up as areas where the hotel could enhance its services.
Overall, Socialtel Plaza Pucón - formerly Selina Plaza Pucón has the potential to offer a comfortable and clean stay, especially if improvements are made to ensure consistent cleanliness across all areas.
Staff
The reception team, particularly figures like Anita, Cata, Jo and Caro, stand out for their warm demeanor and willingness to go the extra mile. The majority of interactions with the staff are marked by excellent and friendly service, contributing significantly to a positive guest experience. While there are occasional mentions of less favorable encounters, these are outliers in an otherwise commendable pattern of guest attentiveness and warm hospitality.
In summary, the personnel at Socialtel Plaza Pucón - formerly Selina Plaza Pucón exemplify professional yet personable service, significantly enhancing the stay with their cordial, helpful and efficient approach.
Wi-Fi
Spa
Pool
Parking
Family
However, there are mixed opinions regarding its suitability for longer stays with family. Some guests have expressed that it may be more suited for shorter visits or for trips with friends instead. Despite a few negative comments, the general consensus highlights the positive aspects, particularly in terms of service and the welcoming, family-oriented atmosphere.
Nightlife
However, this vibrant atmosphere comes with its challenges. The constant parties and loud music, which continue into the late hours and even early morning, make the environment less than ideal for those seeking relaxation or a good night's sleep. Incidents of noise disturbance from other guests and activities, sometimes accompanied by alcohol and marijuana, contribute to the overall hustle and bustle. The lack of adequate sound insulation can exacerbate these issues and crowded events with the general public add to the noise levels, making it difficult to rest.
Despite these drawbacks, the nightlife at Socialtel Plaza Pucón - formerly Selina Plaza Pucón offers an energetic and varied experience for those looking to immerse themselves in a party-centric atmosphere.
3 Star
Yoga
Dog Friendly
Yes, Socialtel Plaza Pucón - formerly Selina Plaza Pucón has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Socialtel Plaza Pucón - formerly Selina Plaza Pucón.
Yes, Socialtel Plaza Pucón - formerly Selina Plaza Pucón welcomes dogs.
Yes, parking facilities are available at Socialtel Plaza Pucón - formerly Selina Plaza Pucón.
No, Socialtel Plaza Pucón - formerly Selina Plaza Pucón doesn't have a gym.
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