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Summary of reviewsCasa de Nelly is a highly praised accommodation primarily due to its excellent location and welcoming atmosphere. Conveniently situated near Playa Mann, the beach and the town center, the hotel affords guests easy access to a plethora of restaurants, shops and the port. Its rooftop terrace offers stunning views, enhancing the serene yet central setting that balances tranquility with accessibility.
Breakfast at Casa de Nelly receives a blend of reviews, largely positive. Priced around $7 and available on request, it consists of fresh ingredients sourced from the family’s farm. Many guests commend the breakfast for its deliciousness and superb freshness with flexible serving times being a notable advantage. Some find the menu simple, but the overall feedback indicates it offers good value for its reasonable pricing.
The rooms are praised for their cleanliness, spaciousness and comfort. While some may find them basic or slightly outdated, the rooms remain well-maintained and functional, equipped with essentials such as air conditioning, refrigerators and hot showers. The upper-floor terraces with sea views add to their charm. Bathrooms, though small, are clean and daily cleaning ensures tidiness throughout the stay.
One of Casa de Nelly’s standout features is its exceptional staff, particularly Ivan, Soledad, Nelly and her sons. They create a warm, family-like environment, going above and beyond to ensure a memorable stay. The personal touches, such as airport pickups and tailored tours by Javier and attentive service by the team, contribute significantly to the positive guest experience.
Cleanliness is a strong point at Casa de Nelly with consistent daily cleaning services maintaining high standards in all areas. The rooms and bathrooms are frequently noted to be spotless upon arrival, providing a comfortable and pleasant lodging environment.
Family-friendliness is another key highlight with multiple reviews praising the welcoming, family-run atmosphere. The hotel’s dedication to ensuring all guests feel at home makes it an attractive option for families looking for comfortable and hospitable accommodation.
While the Wi-Fi service at Casa de Nelly receives criticism for being inconsistent and slow, this is a minor drawback compared to the overwhelmingly positive aspects of the stay.
Overall, Casa de Nelly is celebrated for its prime location, exceptional hospitality, comfortable accommodations and family-friendly environment, making it a favored choice for travelers seeking a centrally located yet tranquil and welcoming place to stay. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Casa de Nelly is noted for its commitment to eco-friendly practices. The hotel utilizes solar energy, actively promotes recycling among guests and staff, and makes an effort to source local products.
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi as part of its services.
Small Hotel
Provides spacious accommodations and a welcoming atmosphere. Ideal for exploring the island. Highly rated by families.
4-Star Hotel
Located near Oro Beach, this hotel offers comfortable accommodation and features a garden. Guests appreciate the cleanliness, service, and overall value.
Family Friendly Hotel
Accessible Hotel
Room Types
Standard Single RoomThe single room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. This single room offers a flat-screen TV. The unit has 1 bed.
Deluxe Single Room with Sea ViewThe single room provides air conditioning, a wardrobe, a terrace with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Deluxe Room (2 Adults + 1 Child) with Sea ViewThe double room offers air conditioning, a wardrobe, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.
Double Room with Two Double BedsThe twin room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. This twin room provides a flat-screen TV.
Deluxe Triple Room with Sea ViewThe triple room features air conditioning, a wardrobe, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 3 beds.
Standard Triple RoomThe triple room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The unit has 3 beds.
Deluxe Quadruple Room with BalconyThe quadruple room offers air conditioning, a wardrobe, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 4 beds.
Standard Quadruple RoomThe quadruple room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. This quadruple room offers a flat-screen TV. The unit has 4 beds.
Guest Reviews
Location
Casa de Nelly boasts a prime location highly praised by guests for its convenience and proximity to key attractions. Situated close to Playa Mann, the beach and the town center, it offers easy access to a variety of restaurants, shops and the port. Guests highlight the hotel's perfect placement between the dock and Playa Mann, ensuring a short walk to many activities and dining options. The rooftop terrace offers beautiful views, adding to the serene atmosphere despite being near bustling areas. With a tranquil setting only a few minutes away from the malecón and city highlights, Casa de Nelly provides both centrality and peacefulness, making it an ideal choice for visitors looking for accessibility and relaxation.
Breakfast
Casa de Nelly offers a breakfast experience that has evoked a mix of opinions from its guests. The breakfast, priced around $7, is not included in the room rate but is available upon request. It features fresh ingredients, often sourced from the family’s own farm, including fruits and eggs. Many visitors have praised the breakfast, calling it delicious, superb and even amazing. The food is freshly prepared and served, rather than being offered buffet-style, which some guests have appreciated for its personalized touch.
However, it seems that the breakfast menu is simple and can be considered just okay or mediocre by some standards. The variety may not be exceptional daily, but it does maintain a decent standard and some guests enjoyed the slight variations day by day. Availability is another plus, as the hotel staff appears flexible with breakfast schedules, even accommodating early mornings without a hitch. Despite mixed reviews, the general consensus leans towards a good, if not exceptional, breakfast experience that aligns well with its reasonable pricing.
Rooms
Casa de Nelly offers a range of simple, yet comfortable accommodations with several appealing features highlighted by guests. The rooms are generally praised for their cleanliness, spaciousness and comfort with many guests finding them both bright and welcoming. The terraces, especially those in the upper floors, provide stunning views of the sea, adding a significant charm to the overall experience.
Although some rooms are described as basic or outdated, they remain thoroughly clean and well-maintained. Amenities such as air conditioning, refrigerators and comfortable beds are frequently appreciated. The family rooms on the top floors are noted for their large size and beautiful sea views, while a hot shower and frequent cleaning services enhance the comfort level of the stay.
For those seeking practicality, the rooms at Casa de Nelly are functional and sufficiently equipped, though they may lack certain luxuries like in-room safes or more extensive furnishings. The bathrooms, although clean, can be on the smaller side. Nonetheless, the overall spaciousness of the rooms, along with their well-appointed terraces and central location, make them a good option for travelers seeking straightforward but pleasant lodging.
Beds
Visitors to Casa de Nelly frequently highlight the comfort and quality of the beds as a key aspect of their stay. Guests commonly describe the beds as comfortable with several noting their large size and commending their value for money. The consistent remarks about the comfy and very comfortable beds suggest a reliably restful experience for travelers.
Cleanliness
At Casa de Nelly, cleanliness is a notable strength highlighted by many guests. The majority of reviews praise the rooms for being very clean and functional with daily cleaning services ensuring fresh, made-up beds every morning. Numerous guests have described the accommodations as clean, quiet and well-maintained, emphasizing that everything appears spotless upon arrival. Although a few comments point out occasional lapses in cleanliness, these seem to be exceptions rather than the rule. For the most part, guests can expect their rooms and bathrooms at Casa de Nelly to be clean, comfortable and equipped with the essentials needed for a pleasant stay.
Staff
Casa de Nelly stands out for its exceptional hospitality and dedicated staff, creating a warm and welcoming atmosphere for every guest. Ivan and Soledad, along with Nelly and her sons, treat each visitor like family from the moment they arrive, ensuring a memorable stay. The staff's friendliness is consistently highlighted with multiple mentions of their attentiveness, kindness and eagerness to assist with any request.
Javier, the owner's son, goes the extra mile by personally picking up guests from the airport and providing tours around town, introducing them to the local gems for dining and sightseeing. Guests appreciate Ivan's prompt and careful communication, whether handling emails or arranging special trips. The entire team, including Soledad and the owners, consistently strive to make everyone feel welcome and comfortable.
The staff's ability to speak English is noted as a significant plus, making communication seamless for international visitors. Whether it's booking tours, answering questions or offering recommendations with a smile, the team's commitment to excellent service shines through in every review. Casa de Nelly's dedication to hospitality and the personal touch provided by the family and their team make it a standout choice for travelers seeking a friendly and supportive environment.
Wi-Fi
Guests at Casa de Nelly have expressed repeated dissatisfaction with the Wi-Fi service. The internet reception throughout the hotel is inconsistent and several visitors have noted that the signal does not reach the rooms. Even when accessible, the Wi-Fi tends to be slow and not very efficient, leading to a generally poor internet experience. Despite these drawbacks, the feedback primarily highlights the need for significant improvement in the hotel's Wi-Fi connectivity to ensure a more dependable and robust service for its guests.
Family
Casa de Nelly offers a welcoming and enjoyable stay, perfect for families. The guesthouse, run by Nelly and her sons, benefits from a lovely family atmosphere that reviews consistently praise. Guests appreciate the helpful and kind nature of the family, who are committed to making every stay pleasant and accommodating. Located close to the beach, Casa de Nelly combines a fantastic location with the charm of a family-run business. Visitors commend the dedication of the entire family in ensuring guests have everything they need, making it a nice family hostel where everyone is made to feel at home.
No, Casa de Nelly doesn't have any pool.
No, a spa isn't available at Casa de Nelly.
No, Casa de Nelly doesn't allow dogs.
No, parking facilities aren't available at Casa de Nelly.