Hotel Costa Calero Thalasso & Spa

Puerto Calero , , Urbanizacion Puerto Calero, S/n (Show on Map)


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Summary of reviewsLocated in a quiet area near Puerto Calero, Hotel Costa Calero Thalasso & Spa is an excellent choice for those seeking a peaceful and relaxing holiday. The hotel's location provides easy access to exploring the island and it is within walking distance of excellent restaurants. The breakfast is highly praised with an amazing variety of food available, but the dinner experiences are mixed. The rooms also offer mixed reviews with some guests enjoying the spacious and modern decor while others noted outdated areas. The staff is overwhelmingly friendly, attentive and helpful and the outdoor pool facilities are super and beautifully built. Hotel Costa Calero Thalasso & Spa is an excellent choice for families, especially those looking for a quiet and relaxing break. However, guests felt let down by the lack of care and attention to expected standards of a 4-star hotel, such as charging for the room safe and pool towels and holding back on quality products in the all-inclusive service.
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Categories
Resort near Golf Courses

Resort Taking Steps Towards Sustainability

Resort for Honeymoon

Resort with Spa

Family Friendly Resort

Romantic Resort

Resort with Swimming Pool

  Children's Pool    Outdoor Pool  

Location of the pool: Outdoor pool
Is it a pool of special type?
Sea / Salt water pool
Fresh water pool.
In the pool there is also:
an area designated for children
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Business Resort

Accessible Resort

Resort with Gym

4-Star Resort

Resort where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
Do you perform temperature checks upon guests' arrivals?
No
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Resort with Outdoor Pool

Resort with Children's Pool

Room Types
Select Double Room The spacious double room offers air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

Select Junior Suite The spacious suite has 1 bedroom and 1 bathroom with a shower and free toiletries. This suite features air conditioning, flat-screen TV with satellite channels, sea views, as well as wine/champagne for guests. The unit has 2 beds.

Family Room This air-conditioned family room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace. The unit offers 4 beds.

Select Suite with Sea View This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite has air conditioning, flat-screen TV with satellite channels, sea views, as well as wine/champagne for guests. The unit has 1 bed.

Superior Double Room This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit offers 2 beds.

Superior Suite This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Boasting a balcony with sea views, this suite also features air conditioning and a flat-screen TV with satellite channels. The unit has 1 bed.

Superior Twin Room with Garden View This air-conditioned twin room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 2 beds.

About Hotel Costa Calero Thalasso & Spa
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Guest Reviews
8.3
Very Good
Location
The Hotel Costa Calero Thalasso & Spa hotel is situated in a quiet area near Puerto Calero, away from the heavily crowded tourist centers. Its location offers easy access to explore the island by renting a car. While the steep hill down to the harbor may be a challenge for some, the hotel's location is perfect for those who want to relax in beautiful grounds and enjoy superb views of the sea and the mountains. The hotel is also within walking distance to the main strip of Puerto Calero, which has excellent restaurants. The infrastructure around the hotel is good, making it an excellent starting point for excursions on the island. Although the hotel is a bit far from the taxi flow, their reception can book one for you without any problem. The hotel offers quality amenities, comfortable rooms and friendly staff. However, it might not be the best option for young adults looking for lively nightlife and some rooms might not have a great view. Overall, the Hotel Costa Calero Thalasso & Spa hotel offers an excellent location for those looking for a peaceful and relaxing holiday.

Breakfast
The breakfast at Costa Calero is highly praised by guests with comments such as "amazing variety of food available" and "the best I've ever seen!!!" standing out. The buffet is described as "comprehensive and good," "rich and delicious," and "varying daily." Guests also appreciate the terrace breakfast area which is "extremely nice." However, not all reviews are positive with some guests finding the breakfast "mediocre" or "low-end." Overall, breakfast at the hotel is said to offer a good choice of food for all meals and is one of the highlights of guests' stays.

Dinner
The dinner at Hotel Costa Calero Thalasso & Spa is a mixed experience according to guest reviews. Some rave about the incredible buffet with a huge selection of delicious food and commend the chefs, while others find the food poor, repetitive and below par for a 3-star hotel. Some complain about the lack of local cuisine and the fact that the buffet food is not piping hot. Many guests are disappointed with the limited variety of food later in the evening, especially if they arrive towards the end of dinner service. Some critics remark on certain dishes being dry, tough and tasteless. Guests also mentioned that the staff were unhelpful and rude in some cases. On the other hand, there are some positives too with comments about the breakfast being better than dinner and some guests enjoyed the food overall. It seems that the quality of the dinner experience is inconsistent and varies from person to person.

Rooms
The rooms at Hotel Costa Calero Thalasso & Spa offer mixed reviews with some guests praising the spacious and modern decor and stunning views of the sea or gardens. Others note that some areas of the hotel are outdated with worn furniture and scuffed flooring. Some guests had issues with room location and reservations, while others were impressed with the cleanliness and attentive room service. Most guests found the beds comfortable and appreciated the thoughtful amenities such as balconies and large TVs. Overall, while some guests found the rooms to be in need of renovation, many enjoyed their comfortable and spacious accommodations.

Beds
Guests have mixed reviews about the beds at Hotel Costa Calero Thalasso & Spa. While some find the beds super comfortable and of good quality, others complain that the beds were old, hard and uncomfortable. Guests suggest double beds for couples instead of two singles. Although pillows were soft, the bed itself was rather bumpy and unpleasant for some. On the positive side, some guests enjoyed much comfort and found the beds to be cozy. The hotel rooms are spacious and fully equipped with everything necessary. The hotel is lovely with breathtaking greenery. However, some pieces of the bathroom were worn and gave a feeling of dirtiness. One guest notes that the bed sheets were not changed during their six-day stay.

Cleanliness
The cleanliness of Hotel Costa Calero Thalasso & Spa is a mixed bag according to guest reviews. Some guests say that the hotel is very clean and well maintained while others mention that the cleaning staff was unfriendly and inattentive. Some guests express disappointment with the cleanliness of their rooms while others praise the lovely clean rooms. Overall, the hotel public areas are said to be clean and the outdoor areas are immaculate. There are mentions of noise from refurbishments and some reports of poor cleaning standards. However, there are numerous comments on the good work of individual cleaning staff who have provided immaculate rooms and attentive service.

Staff
Guests of Hotel Costa Calero Thalasso & Spa rave about the hotel's staff, describing them as overwhelmingly friendly, attentive and helpful. The restaurant staff in particular is singled out for its excellent service, though some guests note that they can be a bit hectic at times. Guests appreciate the professionalism and courteousness of the hotel's employees across all departments, from reception to housekeeping to animators for the kids' club. However, a handful of guests report encountering a few staff members who were not as friendly as their colleagues. Overall, though, guests appreciate the enthusiasm and fun that the staff bring to their work, making for a truly enjoyable stay.

Wi-Fi
Guests at Costa Calero have had mixed experiences with the hotel's WiFi. Some report that the connection is good with one guest praising "buena conexión wifi." However, many others have had problems. Several guests reported that the WiFi did not work at all with one guest saying "wifi no funciona en la habitación" and another reporting "le wifi ne fonctionnait pas." Others complained of extremely slow speeds with one guest saying the WiFi was "unusably slow for anything serious" and another stating "sehr schlechtes WiFi." Some guests even reported that there was no WiFi at all during their stay. However, there were a few reports of usable WiFi on the ground floor near reception. Unfortunately, it seems that the hotel's WiFi is unreliable and guests should not rely on it during their stay.

Spa
Enjoy a relaxing spa experience during your stay at Hotel Costa Calero Thalasso & Spa! While some guests found the spa to be showing signs of age, others raved about the excellent amenities available, including a spa pool and well-equipped fitness center. For those looking to unwind, take advantage of the option to access the spa at a discounted rate. However, some guests noted that the spa comes with additional fees, which should be made clear at check-in. Despite this, many guests found the spa to be an excellent addition to their stay with several noting the great value for the quality of service. Alongside the spa, the hotel boasts beautiful grounds and three stunning outdoor pools to further enhance your relaxation. While cleanliness during spa treatments could be improved, guests can still enjoy a range of services at the spa, including a good wellness area and a fantastic thermal circuit. Although additional charges were not always communicated clearly, the complimentary spa pass was appreciated by some and the hotel's pools and spa ultimately exceeded guests' expectations.

Pool
Hotel Costa Calero Thalasso & Spa boasts an impressive array of swimming pools with many guests highlighting the good space around them. Whether you prefer a peaceful place to relax or to splash about, the pools have it covered with some boasting sandy areas and swim lanes. However, be aware that some guests felt the water was too chilly even though the pools were supposedly heated. Nonetheless, there are plenty of sunbeds and lounging areas available. The gardens and pool areas are well-maintained and attractive with one pool being a large, impressive 40 meters in length. The aqua aerobics class was highly recommended and the spa facilities were described as excellent, although they come at an extra cost. The outdoor areas of the hotel include several pools, gardens and activities and the hotel itself offers plenty of facilities, including a great buffet, patio with sunbeds and a peaceful location. However, some guests noted that periods of loud music could disrupt the tranquil surroundings. Overall, the pools and spa are exceptional and are an excellent highlight of the hotel's beautiful grounds.

Family
Hotel Costa Calero Thalasso & Spa is a fantastic hotel for families looking for a relaxing holiday. The staff are excellent with children and the hotel is perfect for small families or those who prefer a quiet atmosphere. The hotel features plenty of pool areas with space for everyone. Some guests were upgraded to family suites with two bedrooms, a living room and large terrace. However, some guests were disappointed by some parents letting their young children misbehave. The hotel charges for room safes and pool towels, which was not expected from a 4-star hotel. Some guests would have liked more children's activities, but the kids' club was praised by others with a fantastic animatrice. The hotel's facilities were excellent and located in an ideal location for sightseeing. Guests enjoyed the heated pools and complete spa, which was great for families. The only downside was the lack of room service, which some guests attributed to understaffing. All in all, Hotel Costa Calero Thalasso & Spa is an excellent choice for families, especially those looking for a quiet and relaxing break.

4 Star
Hotel Costa Calero Thalasso & Spa is a large and comfortable 4-star hotel with four beautiful pools and spacious rooms, some of which are in need of maintenance. However, guests were disappointed with the lack of attention to detail in certain areas, such as charging for the room safe and pool towels and holding back on quality products in the all-inclusive service. The food was a particular letdown with low quality and presentation not up to par with the hotel's category. The breakfast lacked variety and attention to detail with plastic containers for the omelettes and visible containers of eggs and oil. Service was also an issue with lack of courtesy from some restaurant staff and no room service available. Despite the hotel's positive points, guests felt let down by the lack of care and attention to the expected standards of a 4-star hotel.

Outdoor Pool
Guests rave about the outdoor pool facilities at Hotel Costa Calero Thalasso & Spa with many describing the hotel's three lovely pools as super and beautifully built. The pools offer different features, including lanes for swimming and a grassy poolside area for relaxing. The hotel's outdoor areas are also great with many pools, gardens and activities to enjoy. Some pools are even heated, making them pleasant to use even in cooler weather. In addition, guests appreciate the hotel's responsive staff and the sizeable rooms. Overall, Hotel Costa Calero Thalasso & Spa is a fantastic choice for travelers looking for a relaxing and enjoyable poolside experience.


Yes, Hotel Costa Calero Thalasso & Spa has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire

Yes, a spa is available at Hotel Costa Calero Thalasso & Spa.

No, Hotel Costa Calero Thalasso & Spa doesn't allow dogs.

No, parking facilities aren't available at Hotel Costa Calero Thalasso & Spa.

Yes, Hotel Costa Calero Thalasso & Spa has a gym.
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