Amérian Portal Del Iguazú Hotel
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Summary of reviewsThe Amérian Portal Del Iguazú Hotel consistently garners praise for its exceptional location. Situated at the intersection of Argentina, Brazil and Paraguay, it offers breathtaking views of the Iguazú and Paraná rivers and is conveniently close to Puerto Iguazú's center, affording easy access to local attractions, restaurants and shops. Guests especially appreciate the hotel's scenic beauty with the terrace and pool areas providing serene spots for relaxation and panoramic views.
The breakfast at the hotel is often described as excellent, abundant and varied with a buffet catering to diverse tastes. The helpful and friendly staff in the breakfast area enhance the dining experience. However, some guests feel the selections could be expanded to meet true 5-star standards, mentioning occasional overcrowding and limited fruit and cold cuts.
Dinner at the hotel's restaurant receives mixed reviews. While the food is generally considered delicious and the BBQ exquisite, some guests find the menu limited and the prices high. Suggestions for improving lunch options and refining the overall food quality reflect a few diners' experiences.
The rooms are frequently praised for their cleanliness, spaciousness and impressive views, particularly of the triple border. Comfort is a highlight with super comfortable beds. However, some guests reported issues such as poor soundproofing, musty smells and outdated amenities which slightly detract from the experience.
Cleanliness across the hotel is generally well-regarded with excellent housekeeping services and well-maintained communal areas. Nonetheless, occasional reports of clogged sinks, water damage and inconsistent bathroom standards suggest room for improvement.
The staff at Amérian Portal Del Iguazú Hotel are consistently celebrated for their friendliness, attentiveness and professional service, significantly enhancing the overall guest experience. Notable employees like Sebastián leave lasting positive impressions, although a few guests felt additional training was necessary to reach 5-star standards.
Unfortunately, the quality and reliability of the hotel's WiFi receive widespread criticism with slow speeds and poor connectivity being common issues throughout the premises.
The pool area, including both indoor and outdoor pools, is a standout feature. It is described as beautiful and well-maintained, contributing to a delightful environment for relaxation. However, some maintenance concerns and limited lounge chairs have been noted.
For families, the hotel is a commendable choice, offering various play areas and activities for children, making it a favored destination for family vacations. The adherence to safety protocols and the engaging play zones are particularly appreciated.
The beds are another strong point of the hotel, frequently described as large, soft and super comfortable. Minor criticisms include some mattresses having spots and outdated extra beds.
Regarding the hotel's five-star rating, there are mixed feelings. Many guests feel it falls short of the expectations for a five-star establishment, citing the need for significant renovations and better maintenance. Some renovation works were in progress and the lack of communication about these changes disappointed some guests. Many suggest reclassifying it as a four-star hotel would better align with its current standards.
In summation, while the Amérian Portal Del Iguazú Hotel excels in location, staff service and family-friendly amenities, there are areas for improvement, particularly in maintenance, WiFi reliability and certain aspects of dining, to better meet the expectations of a five-star property.
Categories
The breakfast at the hotel is often described as excellent, abundant and varied with a buffet catering to diverse tastes. The helpful and friendly staff in the breakfast area enhance the dining experience. However, some guests feel the selections could be expanded to meet true 5-star standards, mentioning occasional overcrowding and limited fruit and cold cuts.
Dinner at the hotel's restaurant receives mixed reviews. While the food is generally considered delicious and the BBQ exquisite, some guests find the menu limited and the prices high. Suggestions for improving lunch options and refining the overall food quality reflect a few diners' experiences.
The rooms are frequently praised for their cleanliness, spaciousness and impressive views, particularly of the triple border. Comfort is a highlight with super comfortable beds. However, some guests reported issues such as poor soundproofing, musty smells and outdated amenities which slightly detract from the experience.
Cleanliness across the hotel is generally well-regarded with excellent housekeeping services and well-maintained communal areas. Nonetheless, occasional reports of clogged sinks, water damage and inconsistent bathroom standards suggest room for improvement.
The staff at Amérian Portal Del Iguazú Hotel are consistently celebrated for their friendliness, attentiveness and professional service, significantly enhancing the overall guest experience. Notable employees like Sebastián leave lasting positive impressions, although a few guests felt additional training was necessary to reach 5-star standards.
Unfortunately, the quality and reliability of the hotel's WiFi receive widespread criticism with slow speeds and poor connectivity being common issues throughout the premises.
The pool area, including both indoor and outdoor pools, is a standout feature. It is described as beautiful and well-maintained, contributing to a delightful environment for relaxation. However, some maintenance concerns and limited lounge chairs have been noted.
For families, the hotel is a commendable choice, offering various play areas and activities for children, making it a favored destination for family vacations. The adherence to safety protocols and the engaging play zones are particularly appreciated.
The beds are another strong point of the hotel, frequently described as large, soft and super comfortable. Minor criticisms include some mattresses having spots and outdated extra beds.
Regarding the hotel's five-star rating, there are mixed feelings. Many guests feel it falls short of the expectations for a five-star establishment, citing the need for significant renovations and better maintenance. Some renovation works were in progress and the lack of communication about these changes disappointed some guests. Many suggest reclassifying it as a four-star hotel would better align with its current standards.
In summation, while the Amérian Portal Del Iguazú Hotel excels in location, staff service and family-friendly amenities, there are areas for improvement, particularly in maintenance, WiFi reliability and certain aspects of dining, to better meet the expectations of a five-star property.
Hotel Taking Steps Towards Sustainability
This hotel demonstrates a strong commitment to sustainability through multiple certifications, including Hoteles más Verdes Gold category and Rainforest Alliance. It incorporates bioenergy use, provides eco-friendly toiletries, and has recycling programs in place.
Hotel with Spa
Features a full-service spa offering massages, body treatments, and facials. Guests can enjoy two hot tubs and an outdoor tennis court. It is located close to the Triple Frontier.
Family Friendly Hotel
This hotel features both indoor and outdoor pools, offering options for swimming regardless of the weather. It is known for helpful staff and clean, large rooms, and provides special programs for kids, making it a hit with families.
Romantic Hotel
This hotel is highly recommended by travelers and offers spa services. Its amenities and location contribute to a relaxing and romantic experience.
Hotel with Swimming Pool
Features a standout pool area with indoor and outdoor pools, including heated and cold water options. The outdoor pool is large and impressive with plenty of lounge chairs and a very nice location that adds to its charm. The pool and surrounding gardens are well-maintained, contributing to a pleasant and clean ambiance.
Infinity Pool Indoor Pool Panoramic View Pool Outdoor Pool
Business Hotel
This hotel provides significant event space with 4 meeting rooms and 650 sq m of total event space. It includes a business center, fax/photocopying services, in-room desks, and free WiFi, catering well to business needs.
Hotel with Parking
Amérian Portal Del Iguazú Hotel provides parking options for its guests. Convenient parking is available on the hotel premises.
Accessible Hotel
This hotel features facilities for disabled guests and is accessible by lift, allowing access to upper floors. There is a wheelchair-accessible path of travel throughout the property, and adapted baths are available.
Hotel with Gym
This hotel offers a full-service spa, which often includes a fitness center or gym. It also provides recreational amenities, suggesting a focus on guest wellness and fitness.
Hotel with Tennis Courts
This hotel includes tennis courts among its amenities, offering guests opportunities for sports and recreation.
5-Star Hotel
This hotel is known for its luxurious accommodations and spa services. It provides a comfortable and elegant stay with a range of amenities. The hotel offers highly rated spa services and free Wi-Fi.
Hotel with Outdoor Pool
This hotel offers two swimming pools, including a notable outdoor pool with river views. Guests also have access to a water park, enhancing the aquatic leisure options available.
Hotel with Indoor Pool
This hotel features both indoor and outdoor pools along with a full-service spa. It also offers a water park and multiple restaurants, providing a diverse set of amenities for relaxation and entertainment.
Luxury Hotel
Hotel with Infinity Pool
Hotel with Panoramic View Pool
Guest Reviews
'Amérian Portal Del Iguazú Hotel' boasts a location that consistently receives high praise from guests. Positioned near the iconic triple border where Argentina, Brazil and Paraguay meet, it offers unparalleled views of the Iguazú and Paraná rivers. Many guests highlight the convenience of being close to the center of Puerto Iguazú, along with easy access to restaurants, shops and bus stops for trips to the famed Iguazu Falls.
The hotel’s scenic beauty is frequently mentioned with visitors enjoying vistas that span three countries right from their balconies. The outside areas, including the terrace and pool, add to the hotel’s appeal, making it a delightful spot for relaxation.
Clean and comfortable accommodations coupled with excellent service further enhance the overall positive experience. Notably, the hotel's location allows guests to enjoy the natural beauty of the area while remaining within walking distance of urban amenities. This strategic placement makes transitioning between river views and city life seamless.
Guests at the Amérian Portal Del Iguazú Hotel have shared a variety of opinions on its breakfast offerings. Many reviewers have praised the breakfast as excellent, very good or outstanding, highlighting its abundance and variety. Reviews frequently mention the breakfast buffet as being complete with options for all tastes and some refer to it as delicious and spectacular.
The diversity of the breakfast selection, including numerous varieties and being buffet-style, receives positive remarks. Additionally, the presence of helpful and lovely staff in the breakfast area enhances the overall experience. Guests appreciate the plentiful offerings available, especially by Argentine standards and acknowledge the themed dinners and the location of the restaurant.
However, not all feedback is entirely positive. Some guests feel the breakfast does not meet the expectations of a 5-star hotel, comparing it unfavorably to a 3-star standard. Criticisms include overcrowding in the breakfast area, a lack of variety in fruits and cold cuts and issues with the bakery. A few reviews specifically mention that the juices were not up to par and that there should be non-pork cold cuts available. Despite these criticisms, the breakfast is still generally seen as good, though some suggest it could be better with improvements in organization and variety.
The Amérian Portal Del Iguazú Hotel's dinner experience receives mixed reviews from guests with several positive aspects highlighted. The restaurant is appreciated for its delicious and very tasty food, offering a good level of gastronomy and a variety of options at the buffet, which changes nightly. Guests also commend the exquisite food and excellent service at the barbecue area. However, some reviews indicate that the menu is limited and expensive with high prices that don't always match the quality of the food offered. While the dishes are different from what appears on the menu, the overall food quality can be underwhelming and more refinement is expected considering the hotel's category. The restaurant is suggested to expand its lunchtime offerings as current options are few. Despite some opting to dine out due to comparable prices and potentially better quality, the hotel restaurants are generally noted to serve very good food.
Amérian Portal Del Iguazú Hotel's rooms offer a mix of positives, primarily characterized by their cleanliness and spaciousness. Guests frequently mention the impressive views, particularly highlighting the unique vista of the triple border between Paraguay, Brazil and Argentina. Comfort is a recurring theme with many finding the beds and pillows to be super comfortable.
The rooms are often described as well-equipped with individual air conditioning units that generally work well and clean organized spaces. Some guests note the rooms being particularly good with a nice balance of amenities. However, there are a few drawbacks that several guests feel bring down the overall experience. Issues such as poor soundproofing, a musty smell and the need for room refurbishments have been mentioned. Additionally, some rooms are said to have older air conditioning units and sliding doors that are difficult to operate.
While the atmosphere and friendly staff add positively to the stay, some inconveniences related to maintenance and outdated furnishings slightly detract from the room quality.
Guests of the Amérian Portal Del Iguazú Hotel frequently praise the comfort of the beds. Descriptions of the beds often include terms like large, comfortable and soft. Many reviewers highlighted the beds and pillows as super comfortable and there were positive mentions of great mattresses and good bedding with the individual air conditioning units also being in good working order. However, there were some concerns about mattresses having spots and yellowed sheets and an extra bed that felt like a hospital stretcher. Overall, the comfort of the main beds stands out as a significant positive feature.
It's evident that the Amérian Portal Del Iguazú Hotel has garnered mixed reviews regarding its cleanliness standards. On a positive note, many guests have highlighted the overall excellent cleanliness of the hotel, praising both the rooms and communal areas. They have described the rooms as very clean and fresh with an impeccable cleaning service and attentive housekeeping staff frequently mentioned. The facility is noted to be spacious, elegant and generally well-maintained in many aspects. Guests appreciated the cleanliness and organization, which seemed to contribute to a comfortable stay with several pointing out that everything was kept very neat, creating a pleasant environment.
However, there are also criticisms about the cleanliness that cannot be overlooked. A few guests reported specific issues such as clogged sinks, water or humidity damage on floors and inconsistent bathroom cleanliness in the pool area. There were mentions of dirty, broken and old furniture within the rooms and some guests found the hotel to be poorly maintained overall. Instances of dirty bathroom layers and water that initially came out black were particularly concerning for some visitors. Such issues have led to perceptions that the hotel lacks care and hygiene in certain areas.
In summary, while many guests find the cleanliness at Amérian Portal Del Iguazú Hotel to be excellent, there are notable instances where improvements are needed to meet consistent standards across all facilities. The hotel's strengths in cleanliness are clear, but addressing the reported deficiencies could enhance the overall guest experience significantly.
The guest reviews for 'Amérian Portal Del Iguazú Hotel' consistently highlight the exceptional quality of its staff. Guests frequently praise the team for being exceptionally friendly, kind and attentive. The responsiveness and willingness of the staff to assist with any needs or inquiries are often highlighted, surpassing expectations and providing a level of service that stands out compared to other hotels. The warmth and professionalism create a welcoming atmosphere with many noting the excellent disposition and accommodating nature of every team member. While a minority found the staff not meeting 5-star standards and suggested more training, the overwhelming sentiment is positive, pointing towards a very dedicated and super-friendly team that significantly enhances the guest experience. The individualized attention and excellent service, particularly from standout employees like Sebastián, have left a lasting impression on visitors.
Guests at Amérian Portal Del Iguazú Hotel had widely expressed dissatisfaction with the quality and reliability of the WiFi. Many found that the internet signal struggled to reach their rooms, often necessitating close proximity to the room door for any reasonable connection. Coverage was notably poor throughout the hotel, including the pool area. The speed of the WiFi was frequently cited as very slow with comparisons drawn to outdated dial-up internet. Consistent issues with connectivity were a common point of frustration. Guests routinely reported the WiFi cutting out, describing the signal as very weak and unreliable and advised that one should not count on it for substantial use.
Amérian Portal Del Iguazú Hotel features a standout pool area that is widely appreciated by its guests. The hotel boasts both indoor and outdoor pools with many finding the heated and cold water pools to be a delightful mix. The outdoor pool has been described as beautiful, large and impressive, complete with plenty of lounge chairs and a very nice location that adds to its charm. The pool and surrounding gardens are well-maintained, contributing to a pleasant and clean ambiance. Guests also appreciate the heated indoor pool and jacuzzi, although the water temperature tends to drop after 8 PM.
However, there are some concerns regarding the maintenance of the pools with a few reviews mentioning the need for painting and tile repairs, as well as inadequate pool usage hours and a lack of sufficient lounge chairs for all guests. Additionally, the heated pool, despite its comfort, has been noted to have an occasional unpleasant smell and may be considered small for a hotel of this size. Despite these issues, the pool area overall receives high praise, making it one of the hotel's best features.
The Amérian Portal Del Iguazú Hotel is an excellent choice for families seeking a memorable vacation. The hotel offers a variety of play areas for kids, including dedicated zones in the breakfast area and restaurant, which helps keep children entertained during meal times. The playroom and outdoor play area are highly appreciated by guests, providing ample entertainment options that make the hotel a recommendable destination for families.
Families can enjoy the hotel’s two swimming pools, which are particularly popular for children. Many guests have remarked on the hotel's suitability for family vacations and relaxation, citing its family-friendly atmosphere and helpful staff. The park and games available are especially enjoyable for children, adding to the positive experience in warmer seasons.
Safety and comfort are also prioritized, as guests have noted the adherence to protocols regarding the number of people in communal areas. This attention to safety, coupled with the plentiful activities for kids, makes the Amérian Portal Del Iguazú Hotel an ideal place for a family-friendly stay.
Amérian Portal Del Iguazú Hotel has received mixed reviews regarding its five-star rating, facilities and services. Many guests feel that the hotel does not meet the standards expected of a five-star establishment. Common concerns include the need for significant repairs and updates with several areas, such as wooden floors and overall cleanliness, being highlighted for improvement. The pools require better maintenance and the breakfast offerings did not impress guests with comments on the quality of food, particularly the fruit.
Some travelers noted that the hotel was undergoing renovations during their stay, which was not communicated at the time of booking, adding to the sense of disappointment. Issues with service, such as unmet promises in reservations and advance charges without receipts, further detracted from the experience. Overall, many reviews suggest that the quality and value for money fall short of five-star expectations, recommending that the hotel be marketed as a four-star instead. The consensus is that significant improvements are needed to align with the high standards of a five-star hotel.
Amérian Portal Del Iguazú Hotel strives to provide a luxurious experience, yet it often falls short of the 5-star mark. Guests frequently mention that, while the hotel maintains the quality of a good 4-star establishment, it lacks the polish and amenities expected of a higher rating. Issues such as the need for renovations, better-maintained elevators and more consistent meal programs are recurring themes. Additional charges for amenities and the variability in service further detract from the 5-star expectation. While some visitors find the overall experience satisfactory, the consensus is that the hotel no longer meets the stringent standards of a true 5-star property.
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Location
The hotel’s scenic beauty is frequently mentioned with visitors enjoying vistas that span three countries right from their balconies. The outside areas, including the terrace and pool, add to the hotel’s appeal, making it a delightful spot for relaxation.
Clean and comfortable accommodations coupled with excellent service further enhance the overall positive experience. Notably, the hotel's location allows guests to enjoy the natural beauty of the area while remaining within walking distance of urban amenities. This strategic placement makes transitioning between river views and city life seamless.
Breakfast
The diversity of the breakfast selection, including numerous varieties and being buffet-style, receives positive remarks. Additionally, the presence of helpful and lovely staff in the breakfast area enhances the overall experience. Guests appreciate the plentiful offerings available, especially by Argentine standards and acknowledge the themed dinners and the location of the restaurant.
However, not all feedback is entirely positive. Some guests feel the breakfast does not meet the expectations of a 5-star hotel, comparing it unfavorably to a 3-star standard. Criticisms include overcrowding in the breakfast area, a lack of variety in fruits and cold cuts and issues with the bakery. A few reviews specifically mention that the juices were not up to par and that there should be non-pork cold cuts available. Despite these criticisms, the breakfast is still generally seen as good, though some suggest it could be better with improvements in organization and variety.
Dinner
Rooms
The rooms are often described as well-equipped with individual air conditioning units that generally work well and clean organized spaces. Some guests note the rooms being particularly good with a nice balance of amenities. However, there are a few drawbacks that several guests feel bring down the overall experience. Issues such as poor soundproofing, a musty smell and the need for room refurbishments have been mentioned. Additionally, some rooms are said to have older air conditioning units and sliding doors that are difficult to operate.
While the atmosphere and friendly staff add positively to the stay, some inconveniences related to maintenance and outdated furnishings slightly detract from the room quality.
Beds
Cleanliness
However, there are also criticisms about the cleanliness that cannot be overlooked. A few guests reported specific issues such as clogged sinks, water or humidity damage on floors and inconsistent bathroom cleanliness in the pool area. There were mentions of dirty, broken and old furniture within the rooms and some guests found the hotel to be poorly maintained overall. Instances of dirty bathroom layers and water that initially came out black were particularly concerning for some visitors. Such issues have led to perceptions that the hotel lacks care and hygiene in certain areas.
In summary, while many guests find the cleanliness at Amérian Portal Del Iguazú Hotel to be excellent, there are notable instances where improvements are needed to meet consistent standards across all facilities. The hotel's strengths in cleanliness are clear, but addressing the reported deficiencies could enhance the overall guest experience significantly.
Staff
Wi-Fi
Pool
However, there are some concerns regarding the maintenance of the pools with a few reviews mentioning the need for painting and tile repairs, as well as inadequate pool usage hours and a lack of sufficient lounge chairs for all guests. Additionally, the heated pool, despite its comfort, has been noted to have an occasional unpleasant smell and may be considered small for a hotel of this size. Despite these issues, the pool area overall receives high praise, making it one of the hotel's best features.
Family
Families can enjoy the hotel’s two swimming pools, which are particularly popular for children. Many guests have remarked on the hotel's suitability for family vacations and relaxation, citing its family-friendly atmosphere and helpful staff. The park and games available are especially enjoyable for children, adding to the positive experience in warmer seasons.
Safety and comfort are also prioritized, as guests have noted the adherence to protocols regarding the number of people in communal areas. This attention to safety, coupled with the plentiful activities for kids, makes the Amérian Portal Del Iguazú Hotel an ideal place for a family-friendly stay.
5 Star
Some travelers noted that the hotel was undergoing renovations during their stay, which was not communicated at the time of booking, adding to the sense of disappointment. Issues with service, such as unmet promises in reservations and advance charges without receipts, further detracted from the experience. Overall, many reviews suggest that the quality and value for money fall short of five-star expectations, recommending that the hotel be marketed as a four-star instead. The consensus is that significant improvements are needed to align with the high standards of a five-star hotel.
Luxury
Yes, Amérian Portal Del Iguazú Hotel has pool(s) that belong to one or more of the following categories: Infinity Pool, Indoor Pool, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at Amérian Portal Del Iguazú Hotel.
No, Amérian Portal Del Iguazú Hotel doesn't allow dogs.
Yes, parking facilities are available at Amérian Portal Del Iguazú Hotel.
Yes, Amérian Portal Del Iguazú Hotel has a gym.
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