Sensira Resort & Spa Riviera Maya All Inclusive
Puerto Morelos
20.90910800,
-86.84785500
,
Carretera Cancún - Tulúm, 01 Bahía Petempich Km 27.5
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Summary of reviewsSensira Resort & Spa Riviera Maya All Inclusive is a picturesque retreat along the stunning coastline of the Riviera Maya, providing breathtaking ocean views and convenient beach access. Its proximity to the airport makes arrival and departure stress-free, while the expansive yet manageable layout suits families with young children well. The resort’s isolated location ensures tranquility, despite the challenging condition of the entrance road.
Guests praise the dining experiences, with special mentions for the steakhouse and French restaurant offering sensational quality meals. A variety of à la carte options and healthy choices enhance the all-inclusive dining, though some areas could improve menu variety and reservation systems. The breakfast buffet is generally appreciated for its freshness and ample choices, catering well to families, despite some limitations in variety.
Rooms at the resort are highlighted for their spaciousness, modernity, and family-friendly design, offering stunning ocean views and comfort, particularly with excellent bedding. While overall cleanliness is maintained well, some areas like public spaces occasionally face lapses. Staff dedication stands out as a primary positive feature, with numerous individuals recognized for their friendly and attentive service. The spa offers exceptional value with its luxurious treatments, adding a relaxing aspect to the stay.
Families find Sensira Resort particularly accommodating, enjoying a wealth of activities for children such as trampoline parks and adventure clubs. The resort's setup and attentive staff foster a welcoming family-oriented atmosphere. Despite small setbacks like occasional pool temperature issues, the beautifully maintained pool areas provide enjoyable family and adult-only retreats.
Overall, while Sensira Resort & Spa Riviera Maya garners praise for its facilities and staff, certain areas like food variety and cleanliness occasionally fall short. The resort is seen as a potential five-star destination, with room for growth to meet international luxury standards. Despite this, it remains a favored spot for families and those seeking a tranquil and visually appealing coastal escape.
Categories
Guests praise the dining experiences, with special mentions for the steakhouse and French restaurant offering sensational quality meals. A variety of à la carte options and healthy choices enhance the all-inclusive dining, though some areas could improve menu variety and reservation systems. The breakfast buffet is generally appreciated for its freshness and ample choices, catering well to families, despite some limitations in variety.
Rooms at the resort are highlighted for their spaciousness, modernity, and family-friendly design, offering stunning ocean views and comfort, particularly with excellent bedding. While overall cleanliness is maintained well, some areas like public spaces occasionally face lapses. Staff dedication stands out as a primary positive feature, with numerous individuals recognized for their friendly and attentive service. The spa offers exceptional value with its luxurious treatments, adding a relaxing aspect to the stay.
Families find Sensira Resort particularly accommodating, enjoying a wealth of activities for children such as trampoline parks and adventure clubs. The resort's setup and attentive staff foster a welcoming family-oriented atmosphere. Despite small setbacks like occasional pool temperature issues, the beautifully maintained pool areas provide enjoyable family and adult-only retreats.
Overall, while Sensira Resort & Spa Riviera Maya garners praise for its facilities and staff, certain areas like food variety and cleanliness occasionally fall short. The resort is seen as a potential five-star destination, with room for growth to meet international luxury standards. Despite this, it remains a favored spot for families and those seeking a tranquil and visually appealing coastal escape.
Luxury Resort
This all-inclusive resort offers luxury experiences for families and groups, located on a semi-private beach. It features multiple pool environments, including an adults-only pool, and a spa.
Resort for Honeymoon
This resort beckons you into a realm where emotions run free, offering a blend of relaxation and adventure. Its ocean view and mid-range pricing make it accessible for a memorable honeymoon.
Resort with Spa
Features a full-service spa with a variety of treatments, including massages, facials, and body wraps. The resort also has multiple pools, a water park, and a fitness center, providing a well-rounded wellness experience. It offers family-friendly spa options.
Family Friendly Resort
This all-inclusive resort features a kids' club, a mini-golf course, and multiple pools, catering to families with children. The resort provides various activities and entertainment options for families, ensuring an engaging and memorable vacation.
Romantic Resort
This all-inclusive resort offers a luxurious and relaxing environment with a focus on wellness. Couples can enjoy the spa, gourmet dining, and beautiful beachfront location.
Resort with Swimming Pool
This resort offers a variety of pools, including family-friendly options and adults-only areas, with swim-up bars and poolside service. The all-inclusive package allows for a carefree experience by the pool.
Children's Pool Outdoor Pool
Business Resort
Sensira Resort & Spa features a meeting space of 6,770 sq ft with a capacity for 650 people theater-style, divisible into 3 sections. It also offers professional services for groups and events.
Resort with Parking
This all-inclusive resort provides parking for guests. The combination of spa amenities and parking makes it an attractive choice.
Resort with Gym
This 5-star resort has a fully equipped gym open 24 hours a day. They also offer Pilates and Yoga classes. The fitness center is part of the Despacio Spa Centre.
Resort with Tennis Courts
This resort offers tennis courts and is known for friendly service and attention to detail.
Resort with All Inclusive Packages
This resort is known for its secluded location and focus on family unity and well-being. It offers luxury experiences for multigenerational families, with comprehensive services in exclusive environments and swimming pools for adults and families.
5-Star Resort
This all-inclusive resort offers a modern and stylish design, multiple dining options, and a relaxing spa. It features a variety of pools, including an adults-only pool, and a kids club, catering to both couples and families.
Resort with Outdoor Pool
This all-inclusive resort offers a variety of outdoor swimming pools for guests to relax and enjoy.
Accessible Resort
Resort with Children's Pool
Guest Reviews
Set along the picturesque coastline of the Riviera Maya, the Sensira Resort & Spa offers breathtaking ocean views and direct access to a beautiful beach, providing a perfect backdrop for a relaxing getaway. The resort's prime location ensures convenient proximity to the airport, being just a 20-minute ride away, making it an ideal choice for travelers seeking a stress-free arrival and departure. Its compact yet expansive layout means that guests can enjoy all the amenities without spending too much time navigating the large property, making it particularly suitable for families with young children.
While the resort is beautifully maintained with its scenic surroundings and clean facilities, it is situated in a somewhat isolated area, offering tranquility but requiring transportation for those wishing to explore nearby towns or other attractions. The entrance road is noted for its poor condition, and while it adds a touch of seclusion, it can be challenging for guests unfamiliar with the area. Nevertheless, for those who prioritize beach proximity and stunning views over quick access to urban conveniences, Sensira Resort's location provides a delightful retreat on the Mexican coast.
Sensira Resort & Spa Riviera Maya receives mixed feedback regarding its breakfast offerings, with several positive aspects noted by guests. The breakfast and lunch buffets are often praised for their excellence, freshness, and the diversity of options. Many guests highlight the availability of multiple made-to-order stations that cater to various tastes, describing the breakfast buffet as extensive and accommodating for both children and adults. Service during breakfast is frequently acknowledged as attentive and excellent. However, some guests express disappointment over the limited variety and quality of the buffet, mentioning that certain items like croissants and pastries occasionally run out. Additionally, the presence of only one restaurant for breakfast and the repetitive menu over extended stays are noted as areas for improvement. Despite these issues, the deliciousness and freshness of the food, along with the generally good service, contribute to a largely positive breakfast experience at the resort.
The dining experience at Sensira Resort & Spa Riviera Maya All Inclusive receives mixed reviews, but there are several standout aspects that guests appreciate. The steakhouse, known for its sensational quality, is particularly favored, with some guests expressing a desire to dine there every night. The French restaurant also receives high praise for its delicious offerings. Many guests find the food above average, highlighting the variety and quality available at the Rodeo Grille and the adults-only restaurant.
For those seeking dining variety, the resort offers several à la carte options, with the Italian restaurant emerging as a particular favorite among guests, noted for its delicious dishes. The buffet, though smaller compared to other resorts, provides a good selection and quality of food. Despite some reports of limited food options and occasional issues with service speed and reservation availability, many guests agree that the food is good for an all-inclusive resort, with plenty of healthy choices available.
The themed Mexican night party adds a memorable splash of culture and entertainment to the dining experience. However, the necessity of reservations for most dinner options, along with reports of waiting times and occasional service inconsistencies, suggests some room for improvement. The service in specific areas and restaurants generally meets expectations, particularly at Rodeo and La Tentazione, aiding in a positive dining experience overall.
Guests at the Sensira Resort & Spa Riviera Maya generally have positive things to say about the rooms, highlighting their spaciousness, modernity, and comfort. Families find the accommodations particularly suitable, with ample space and thoughtful facilities, such as separate bunk rooms for children. Many guests appreciate the clean and well-decorated interiors, noting the stunning ocean views from their rooms. The comfortable beds are frequently praised, contributing to a restful stay.
While the majority of reviews commend the cleanliness and upkeep of the rooms, a few guests mentioned issues such as unpleasant odors initially and water pressure problems. Despite these occasional drawbacks, the hotel's staff is described as attentive and willing to relocate guests to better accommodations when needed. The hotel's close proximity to the beach and pool adds another layer of convenience, particularly for families looking for an easy holiday experience. Overall, the rooms at Sensira Resort offer a blend of modern luxury and comfort, making it a suitable choice for a family-friendly vacation in the Riviera Maya.
At Sensira Resort & Spa Riviera Maya All Inclusive, guests consistently highlight the exceptional comfort of the beds as a standout feature. The resort provides a high-quality sleep experience, with many reviewers praising the excellent bed and linen structure. From cabana beds to those in spacious, family-friendly rooms, the sleep offerings cater to a variety of preferences, ensuring a restful night.
Most guests find the beds extremely comfortable, enabling full relaxation. However, there is occasional feedback about the pillows being uncomfortable and a few mentions of mattresses being slightly firm for individual tastes. Despite this, the bed linens are frequently noted as being of superior quality, contributing to the overall comfort.
Balconies offer lovely sea views, enhancing the relaxing ambiance of clean and spacious rooms. The combination of well-appointed accommodations and super comfy beds makes the Sensira Resort a favored destination for those seeking a restful retreat.
The Sensira Resort & Spa Riviera Maya All Inclusive presents a mixed picture when it comes to cleanliness, based on guest reviews. While some visitors praised the resort for its excellent hygiene standards, noting that the rooms, facilities, and property as a whole were well maintained and clean, others pointed out areas where cleanliness fell short. The hotel’s modern and expansive nature ensures that some areas are consistently clean and fragrant, reflecting a commendable upkeep in certain sections.
Guests highlighted the cleanliness of rooms and the efforts of cleaning staff, who maintained a generally good standard overall. The beach was also noted for being well maintained each morning, with staff diligently managing the seaweed. However, specific areas, such as the elevator doors, children's pool, and public spaces like hallways and stairwells, were mentioned to have had cleanliness issues at times, with instances of trash and foul smells detracting from the overall experience.
Despite some lapses, many reviewers commented on the clean facilities and the attentive service provided by the staff, alongside praise for the variety and overall quality of the food. This suggests that, while there is room for improvement in certain aspects, the resort is seen by many as maintaining a satisfactory level of cleanliness that complements its broad array of amenities and services.
At Sensira Resort & Spa Riviera Maya, the staff consistently impresses with their warm and welcoming demeanor. Guests overwhelmingly describe the team as incredibly friendly, attentive, and eager to assist, contributing to a pleasant and inviting atmosphere. The professionalism and courteousness of the staff are evident from the moment guests arrive, with special commendations for individuals throughout various areas of the resort, including reception, concierge services, and dining establishments. Exceptional customer service seems to be the norm, as staff members are quick to resolve issues and provide reliable assistance.
While the general consensus is positive, there are occasional remarks about a few staff members displaying rudeness or favoritism, and instances of feeling under-staffed regarding available waiters. Despite these isolated incidents, the overall experience is largely praised, with standout individuals such as Tonny, Oliver, Angel, Yolanda, Karina, and others making notable contributions to guests’ satisfaction.
With a friendly and attentive approach, the Sensira staff ensures that guests feel comfortable and well cared for, leaving a lasting impression with their dedication to service and hospitality.
The spa at Sensira Resort & Spa Riviera Maya All Inclusive offers a remarkable experience characterized by its luxurious and beautiful facilities. Guests consistently highlight the professionalism and kindness of the staff, with special mentions of the exceptional care provided by Yolanda and her colleagues. Visitors commend the amazing and relaxing treatments, which are reasonably priced and deliver excellent value. The spa services come highly recommended, suggesting that booking a massage is a must during any stay at the resort. Overall, the spa provides a serene and revitalizing escape that enhances the overall guest experience.
Sensira Resort & Spa Riviera Maya offers a delightful experience with its stunning pools and scenic beach views. The pools are located just meters from the beach, creating a relaxing and visually appealing environment. Families will find the resort particularly accommodating, as it boasts excellent pool options and engaging activities for kids of all ages, including dedicated zones and pool slides. The adult-only pool area offers a peaceful retreat with a hot tub, ensuring that guests seeking tranquility can enjoy their stay separate from the bustling family areas. Additionally, the pool facilities include a top-notch bar, enhancing the leisure experience with convenient service.
Beautifully maintained and clean, the pools provide a great setting for visitors to unwind. Although some guests mention that the pools are on the colder side, they are generally praised for their cleanliness, especially the children's pool. There are plenty of loungers, cabanas, and Balinese beds, making pool and beach time comfortable and relaxing, although securing a sunbed can sometimes be challenging. The resort ensures the pools remain aesthetically pleasing, contributing to an overall enjoyable experience. Despite occasional issues, such as unheated water or limited lunch spots, the resort offers great value for a family-friendly getaway, complete with new facilities and a welcoming environment.
Sensira Resort & Spa Riviera Maya stands out as a remarkable destination for families seeking an inclusive and enjoyable vacation experience. The resort offers a wealth of activities specifically designed for children, making it an excellent choice for families with young kids and toddlers. Guests have praised the wide range of amenities for kids, such as a trampoline park, movie theater, mini-golf, and dedicated clubs for babies, kids, and teenagers. The facilities are well-maintained and feature spacious, clean rooms that cater to family needs. Attentive and friendly staff enhance the family-oriented atmosphere, ensuring a comfortable stay for all.
The resort boasts an impressive setup geared towards family entertainment, including multiple pools, adventure clubs, and abundant recreational options. It's also noted for its beautiful surroundings and careful consideration of family needs. Maintenance issues, like the temporary closure of the kids' pool, were resolved swiftly, allowing families to enjoy the full spectrum of activities available.
While some reviewers noted differences in star ratings between Mexico and Europe, Sensira Resort nonetheless serves as a perfect option for families traveling together. Its offerings for children make it a standout choice for those looking to immerse themselves in a family-friendly environment. Despite having areas exclusively for adults, the resort's focus on children ensures an enjoyable experience for families.
Sensira Resort & Spa Riviera Maya All Inclusive is garnering attention from guests who consistently praise the warmth and dedication of the staff. Visitors have emphasized that the team plays a crucial role in creating a welcoming atmosphere, with their efforts considered worthy of a five-star commendation. However, guests also express a nuanced perspective regarding the overall five-star status of the resort, suggesting that expectations for this rating may differ between regions such as Mexico and Europe. While the hotel shows promising potential, notably highlighted by engaging facilities for children, some reviews indicate that the overall experience may fall short of typical five-star standards. The resort's location is also occasionally mentioned, pointing to the distance from other destinations. Overall, Sensira Resort & Spa provides a friendly environment bolstered by commendable staff efforts, while there remains room for growth to match international notions of luxury rating.
Sensira Resort & Spa Riviera Maya All Inclusive offers a dining experience that stands out among all-inclusive resorts. Guests consistently praise the quality and variety of food options available, with several à la carte restaurants providing a welcome alternative to the buffet, suggesting a noteworthy culinary experience. The steakhouse, in particular, receives commendation, and overall, the dining surpasses typical expectations for an all-inclusive resort at this price point. Despite some limitations noted in the all-inclusive offerings, such as additional charges for room service, the resort excels in delivering excellent dining options.
The staff at Sensira Resort & Spa also earn high marks for their service and friendliness, with butlers providing a warm welcome and assisting during check-in, reflecting the hospitality that enhances the overall stay. A buzz of activities ensures guests have plenty to engage with during their visit. The resort's design, with amenities conveniently located, adds to the comfort and ease of access, especially appealing for families. However, improvements could be made in the all-inclusive experience to fully meet guest expectations and address some minor issues like outdoor maintenance.
Sensira Resort & Spa Riviera Maya All Inclusive offers an excellent experience for families, particularly those with young children. The resort's children's pool and play areas are widely praised, providing meaningful entertainment and activities that keep kids engaged and happy. While some guests have noted closures due to maintenance and a beehive, the overall feedback highlights how great the pool is when operational. Parent-friendly facilities such as the indoor cinema and trampolines enhance the experience, creating lasting memories for families.
The staff at the resort receives high acclaim for their incredible service and dedication, ensuring guests feel cared for as if they were part of the family. Kinder areas, like the baby zone in the pool, cater to younger visitors, while the kids club provides fun and interactive activities managed by a fabulous staff. With outstanding amenities for children, including spacious and clean rooms, delicious snacks, and refreshing drinks readily available, Sensira Resort stands out as a top destination for family vacations where relaxation and fun go hand in hand.
Sensira Resort & Spa Riviera Maya All Inclusive offers a remarkable experience with its stunning and beautiful hotel setting. Guests frequently praise the excellent attention and outstanding service provided by the staff, which contributes significantly to the overall satisfaction of the stay. The cleanliness of the resort is commendable, and the facilities are described as luxurious, enhancing the comfort and convenience for guests. However, some feedback suggests that a bit more staff would be beneficial, even during the off-season, to maintain the high standards expected at a 5-star establishment. Additionally, while the hotel provides a good level of luxury, there are moments that slightly detract from the overall opulent experience. Nonetheless, the blend of beautiful surroundings, excellent service, and well-maintained facilities consistently delivers a delightful stay.
Location Show Map
Location
While the resort is beautifully maintained with its scenic surroundings and clean facilities, it is situated in a somewhat isolated area, offering tranquility but requiring transportation for those wishing to explore nearby towns or other attractions. The entrance road is noted for its poor condition, and while it adds a touch of seclusion, it can be challenging for guests unfamiliar with the area. Nevertheless, for those who prioritize beach proximity and stunning views over quick access to urban conveniences, Sensira Resort's location provides a delightful retreat on the Mexican coast.
Breakfast
Dinner
For those seeking dining variety, the resort offers several à la carte options, with the Italian restaurant emerging as a particular favorite among guests, noted for its delicious dishes. The buffet, though smaller compared to other resorts, provides a good selection and quality of food. Despite some reports of limited food options and occasional issues with service speed and reservation availability, many guests agree that the food is good for an all-inclusive resort, with plenty of healthy choices available.
The themed Mexican night party adds a memorable splash of culture and entertainment to the dining experience. However, the necessity of reservations for most dinner options, along with reports of waiting times and occasional service inconsistencies, suggests some room for improvement. The service in specific areas and restaurants generally meets expectations, particularly at Rodeo and La Tentazione, aiding in a positive dining experience overall.
Rooms
While the majority of reviews commend the cleanliness and upkeep of the rooms, a few guests mentioned issues such as unpleasant odors initially and water pressure problems. Despite these occasional drawbacks, the hotel's staff is described as attentive and willing to relocate guests to better accommodations when needed. The hotel's close proximity to the beach and pool adds another layer of convenience, particularly for families looking for an easy holiday experience. Overall, the rooms at Sensira Resort offer a blend of modern luxury and comfort, making it a suitable choice for a family-friendly vacation in the Riviera Maya.
Beds
Most guests find the beds extremely comfortable, enabling full relaxation. However, there is occasional feedback about the pillows being uncomfortable and a few mentions of mattresses being slightly firm for individual tastes. Despite this, the bed linens are frequently noted as being of superior quality, contributing to the overall comfort.
Balconies offer lovely sea views, enhancing the relaxing ambiance of clean and spacious rooms. The combination of well-appointed accommodations and super comfy beds makes the Sensira Resort a favored destination for those seeking a restful retreat.
Cleanliness
Guests highlighted the cleanliness of rooms and the efforts of cleaning staff, who maintained a generally good standard overall. The beach was also noted for being well maintained each morning, with staff diligently managing the seaweed. However, specific areas, such as the elevator doors, children's pool, and public spaces like hallways and stairwells, were mentioned to have had cleanliness issues at times, with instances of trash and foul smells detracting from the overall experience.
Despite some lapses, many reviewers commented on the clean facilities and the attentive service provided by the staff, alongside praise for the variety and overall quality of the food. This suggests that, while there is room for improvement in certain aspects, the resort is seen by many as maintaining a satisfactory level of cleanliness that complements its broad array of amenities and services.
Staff
While the general consensus is positive, there are occasional remarks about a few staff members displaying rudeness or favoritism, and instances of feeling under-staffed regarding available waiters. Despite these isolated incidents, the overall experience is largely praised, with standout individuals such as Tonny, Oliver, Angel, Yolanda, Karina, and others making notable contributions to guests’ satisfaction.
With a friendly and attentive approach, the Sensira staff ensures that guests feel comfortable and well cared for, leaving a lasting impression with their dedication to service and hospitality.
Spa
Pool
Beautifully maintained and clean, the pools provide a great setting for visitors to unwind. Although some guests mention that the pools are on the colder side, they are generally praised for their cleanliness, especially the children's pool. There are plenty of loungers, cabanas, and Balinese beds, making pool and beach time comfortable and relaxing, although securing a sunbed can sometimes be challenging. The resort ensures the pools remain aesthetically pleasing, contributing to an overall enjoyable experience. Despite occasional issues, such as unheated water or limited lunch spots, the resort offers great value for a family-friendly getaway, complete with new facilities and a welcoming environment.
Family
The resort boasts an impressive setup geared towards family entertainment, including multiple pools, adventure clubs, and abundant recreational options. It's also noted for its beautiful surroundings and careful consideration of family needs. Maintenance issues, like the temporary closure of the kids' pool, were resolved swiftly, allowing families to enjoy the full spectrum of activities available.
While some reviewers noted differences in star ratings between Mexico and Europe, Sensira Resort nonetheless serves as a perfect option for families traveling together. Its offerings for children make it a standout choice for those looking to immerse themselves in a family-friendly environment. Despite having areas exclusively for adults, the resort's focus on children ensures an enjoyable experience for families.
5 Star
All-Inclusive Packages
The staff at Sensira Resort & Spa also earn high marks for their service and friendliness, with butlers providing a warm welcome and assisting during check-in, reflecting the hospitality that enhances the overall stay. A buzz of activities ensures guests have plenty to engage with during their visit. The resort's design, with amenities conveniently located, adds to the comfort and ease of access, especially appealing for families. However, improvements could be made in the all-inclusive experience to fully meet guest expectations and address some minor issues like outdoor maintenance.
Children's Pool
The staff at the resort receives high acclaim for their incredible service and dedication, ensuring guests feel cared for as if they were part of the family. Kinder areas, like the baby zone in the pool, cater to younger visitors, while the kids club provides fun and interactive activities managed by a fabulous staff. With outstanding amenities for children, including spacious and clean rooms, delicious snacks, and refreshing drinks readily available, Sensira Resort stands out as a top destination for family vacations where relaxation and fun go hand in hand.
Luxury
Yes, Sensira Resort & Spa Riviera Maya All Inclusive has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Sensira Resort & Spa Riviera Maya All Inclusive.
No, Sensira Resort & Spa Riviera Maya All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Sensira Resort & Spa Riviera Maya All Inclusive.
Yes, Sensira Resort & Spa Riviera Maya All Inclusive has a gym.
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