Hotel Villa Paulita
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHotel Villa Paulita is celebrated for its idyllic location in the heart of Puigcerdà, offering picturesque views of the lake and proximity to the city center. Guests admire the blend of convenience and tranquility with easy access to local amenities while enjoying a serene and charming setting. The hotel's stunning architecture, lovely gardens and superb views create an inviting atmosphere perfect for a relaxing getaway and the professionalism of the staff enhances the welcoming experience.
The breakfast at Hotel Villa Paulita garners high praise for its excellent, varied offerings featuring fresh, local products such as ensaimadas. Guests appreciate the quality and variety of the breakfast, though some found it slightly overpriced. Despite wishing for more flexible timing and better lighting, the delightful lakeside views during breakfast make it a pleasant start to the day.
Dinner at the hotel is equally esteemed with the restaurant's cuisine described as refined and high-quality. The stunning views of the small lake add to the dining ambiance, although service consistency and operational issues such as limited meal times and occasional restaurant closures are areas cited for improvement. Nonetheless, the food remains a standout feature.
Comfortable, spacious and well-designed rooms contribute to a pleasant stay at Hotel Villa Paulita, particularly those with views of the lake. Cleanliness across the hotel is generally well-maintained, though guests note occasional lapses that suggest room for improvement to meet the high criteria expected.
The staff receive commendations for their professionalism, friendliness and helpful nature, significantly enhancing the overall guest experience. Although there are mentions of occasional indifference, these instances are exceptions.
The hotel offers convenient parking facilities albeit at a significant additional cost. Electric vehicle charging is available but could benefit from greater transparency and better signage.
Families find Hotel Villa Paulita particularly welcoming with a tranquil environment and thoughtful touches like cribs for babies. Pet-friendly policies further enhance the family experience.
The spa and pool areas receive mixed reviews. While the spa is described as pleasant and well-equipped, issues such as maintenance needs and size constraints are noted. Likewise, the indoor pool’s cold temperature and additional fees detract from what could otherwise be a highlight feature.
In summary, Hotel Villa Paulita offers a delightful and serene retreat with excellent food, comfortable accommodations and a picturesque setting, making it a favored destination for guests seeking both relaxation and convenience. However, certain areas like service consistency, maintenance and additional costs suggest opportunities for improvement.
Categories
The breakfast at Hotel Villa Paulita garners high praise for its excellent, varied offerings featuring fresh, local products such as ensaimadas. Guests appreciate the quality and variety of the breakfast, though some found it slightly overpriced. Despite wishing for more flexible timing and better lighting, the delightful lakeside views during breakfast make it a pleasant start to the day.
Dinner at the hotel is equally esteemed with the restaurant's cuisine described as refined and high-quality. The stunning views of the small lake add to the dining ambiance, although service consistency and operational issues such as limited meal times and occasional restaurant closures are areas cited for improvement. Nonetheless, the food remains a standout feature.
Comfortable, spacious and well-designed rooms contribute to a pleasant stay at Hotel Villa Paulita, particularly those with views of the lake. Cleanliness across the hotel is generally well-maintained, though guests note occasional lapses that suggest room for improvement to meet the high criteria expected.
The staff receive commendations for their professionalism, friendliness and helpful nature, significantly enhancing the overall guest experience. Although there are mentions of occasional indifference, these instances are exceptions.
The hotel offers convenient parking facilities albeit at a significant additional cost. Electric vehicle charging is available but could benefit from greater transparency and better signage.
Families find Hotel Villa Paulita particularly welcoming with a tranquil environment and thoughtful touches like cribs for babies. Pet-friendly policies further enhance the family experience.
The spa and pool areas receive mixed reviews. While the spa is described as pleasant and well-equipped, issues such as maintenance needs and size constraints are noted. Likewise, the indoor pool’s cold temperature and additional fees detract from what could otherwise be a highlight feature.
In summary, Hotel Villa Paulita offers a delightful and serene retreat with excellent food, comfortable accommodations and a picturesque setting, making it a favored destination for guests seeking both relaxation and convenience. However, certain areas like service consistency, maintenance and additional costs suggest opportunities for improvement.
Hotel near Golf Courses
Located in Puigcerdà, this hotel provides access to nearby golf courses in the Pyrenees. Its charming atmosphere and comfortable amenities make it a pleasant choice for a golf-focused trip.
Hotel near Ski Resorts
A prominent hotel located near the lake in Puigcerdà (Avenida Pons i Gash, 15). While central, it serves as a convenient and comfortable base with good road connections for driving to nearby ski resorts.
Dog Friendly Hotel
Located opposite the lake in Puigcerdà, this hotel features a spa and an elegant restaurant with lake views. It is very dog friendly, and provides dog beds, bowls and biscuits for them.
Hotel with EV Charging Stations
This hotel offers electric car charging facilities for guests with electric vehicles. It provides convenience for those traveling with electric vehicles.
Hotel with Indoor Pool
Located opposite the lake in Puigcerdà, this hotel features a spa with a small indoor heated pool. The spa area also includes a massage area, treatment rooms, a fitness area, and wet and dry saunas.
Boutique-style Hotel
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Hotel Villa Paulita is perfectly situated in the heart of Puigcerdà, offering guests an exceptional location with picturesque views of the lake and easy access to the city center. Its central and peaceful location makes it an ideal spot for visitors wanting to explore the town or enjoy leisurely strolls by the lakeside. The hotel's charming setting and proximity to the lake are often highlighted as key attractions, allowing guests to wake up to beautiful, serene views that add to the overall tranquil environment. The combination of the hotel's stunning architecture, lovely gardens and superb views creates an idyllic atmosphere that is perfect for a relaxing getaway.
Guests appreciate the blend of convenience and beauty with the hotel's proximity to local restaurants, shops and walking routes enhancing their stay. The location is lauded for being both central and quiet, offering a rare blend of accessibility and serenity. Parking convenience further adds to the appeal, making it easy for travelers to navigate both the hotel and the surrounding area. The staff's professionalism is also noted, contributing to an overall welcoming and comfortable experience at this elegant lakeside retreat.
Hotel Villa Paulita receives high praise for its breakfast offerings with frequent mentions of an excellent, varied and complete breakfast buffet. Many guests enjoyed a wide selection of fresh, local products, noting the delight of starting the day with delicious ensaimadas and other diverse options. The quality of the breakfast received accolades for being very good and exceptional.
Guests appreciated the breakfast setup, including the pleasant views of the lake, making it a delightful experience. The service during breakfast was often highlighted as very attentive. However, a few reviews pointed out the high price of breakfast in relation to the offerings, suggesting it might be slightly steep for what is provided. Some guests also mentioned that the breakfast lacked variety, which could be improved to meet the expectations of a 4-star establishment.
The breakfast schedule seems to be a bit tight for some with guests expressing a desire for more flexible timing. Occasionally, the buffet was criticized for poor lighting and the distribution of food, which could be made more convenient. Overall, the breakfast experience at Hotel Villa Paulita is largely positive with its quality, variety and local products being the highlights.
Hotel Villa Paulita's dining experience comes highly recommended by many guests who praise the quality and taste of the food. Breakfast and dinner are notably great with the cuisine described as excellent and refined. The restaurant offers high-quality dishes at reasonable prices and many have commented on the exquisite lunch menu.
The setting of the restaurant itself is appreciated for its lovely and magnificent views of a small lake, enhancing the dining experience. The service, however, has its inconsistencies with some guests mentioning long wait times for dinner service and a head waiter noted as being very cold. Additionally, the restaurant is closed on Mondays and Tuesdays and some guests have found the dining room and corridors to be somewhat sad and not fully heated.
There are logistical issues as well with several reports of the restaurant being closed during guests' stays, leaving them unable to dine at the hotel. The breakfast and dinner schedules are also considered short by some and there are mentions of the lack of a coffee machine and infrequent restocking of pastries.
Despite these shortcomings, the restaurant's food quality remains impressive with plentiful commendations for its spectacular cuisine. The overall consensus points towards a delightful culinary experience, albeit with room for improvement in service and operational consistency.
Hotel Villa Paulita offers rooms that are generally described as comfortable and spacious with well-thought-out design elements. Many guests appreciate the cleanliness and pleasant decor, highlighting features like comfortable beds and well-appointed bathrooms with separate bathtubs and showers. Several reviews mention that rooms are quiet and provide a good night’s sleep, thanks to the effective temperature control and overall room ambience.
The views from the rooms, especially those overlooking the lake, receive significant praise, contributing to the hotel's charming atmosphere. Spacious rooms with plenty of natural light and those with terraces that offer garden or lake views are particularly favored. The superior category rooms seem to offer enhanced experiences, providing even greater comfort and views at no additional cost.
On the downside, the room soundproofing is less than ideal and some rooms, particularly those on lower floors, lack windows or sufficient ventilation. There are also mentions of outdated decor and small room sizes in some parts of the hotel, which are not seen as providing value for the price paid. Additionally, minor issues such as the absence of kettles and occasional cleanliness lapses like spider webs were noted.
Overall, the hotel's rooms are seen as quite inviting, especially those with lake views and updated furnishings. However, inconsistencies in room quality and soundproofing are areas needing improvement.
Hotel Villa Paulita has received a significant amount of feedback regarding the comfort of their beds with most guests appreciating the comfortable beds and bedding. The majority of reviews highlight that the beds are very comfortable, featuring high-quality materials and comfortable mattresses that provide a good night's sleep. Descriptions like "extremely comfortable" and "super big and comfortable" underscore the positive experiences of many guests.
However, some reviews indicate challenges with specific bed configurations. There were several mentions of guests requesting double beds but receiving two single beds put together, which could be less comfortable, particularly due to the split mattress. Additionally, a few reviews noted that the mattresses were either too soft or too hard for some individual's preferences and there were specific complaints about the mattresses causing discomfort or being "very bad."
Overall, while the comfort of the beds at Hotel Villa Paulita is praised by many, there are areas for improvement, particularly concerning the configuration of double beds and the consistency of mattress comfort.
Hotel Villa Paulita generally receives positive feedback regarding cleanliness with numerous guests praising the clean and comfortable rooms. Many reviewers highlight the immaculate condition of the rooms, noting that they are large, comfortable and well-maintained. The hotel's cleanliness extends to areas such as the spa, the reading room/bar and the garden, which is described as pleasant and visible.
Despite the majority of positive comments, some guests have noted occasional issues with cleanliness. A few mentioned that the overall cleanliness did not meet their expectations, pointing out areas for improvement such as cobwebs and outdated furniture. Additionally, some reviews indicated that cleanliness in the garden could be better maintained with specific instances of debris such as a dead pigeon.
Overall, Hotel Villa Paulita is praised for its tidy and well-preserved environment, making it a comfortable and pleasant stay for most visitors. However, there are areas identified by guests that could benefit from more attention to sustain the high cleanliness standards throughout the entire property.
The staff at Hotel Villa Paulita receive varied feedback, but there is a noticeable inclination towards positive experiences. The majority of reviews highlight the staff as pleasant and helpful with descriptors such as very professional, friendly and courteous frequently mentioned. Guests appreciated the attentiveness and competence of the hotel personnel, noting specific instances of exceptional service and humane treatment that made their stays memorable.
Particular praise was given to the reception staff, who were often described as polite and efficient. This welcoming attitude extended to the restaurant and spa staff, who were also commended for their friendliness and attentive service. Furthermore, several reviews noted the excellent personal attention received by both guests and their pets, emphasizing the hotel's accommodating and considerate nature.
Despite a few comments about indifferent or cold staff and occasional slow service, the overall sentiment remains quite favorable. Instances of less accommodating behavior seem to be exceptions rather than the norm. Overall, the hotel staff's friendliness and professionalism seem to enhance the overall guest experience significantly, making Hotel Villa Paulita a welcoming and pleasant destination.
Guests at Hotel Villa Paulita have highlighted that the wifi quality in the rooms needs improvement. Despite some mentions of good wifi signal, the general consensus indicates that connectivity issues are frequent with many unable to connect to the wifi in their rooms. Room 112, in particular, has been noted for its lack of wifi reach. Enhancing the wifi service could significantly improve the overall guest experience.
Hotel Villa Paulita's spa offers a mixed experience according to guest reviews. On the positive side, the spa is described as clean, modern and featuring a good setup including a sauna, Turkish bath and pool. Guests found the spa to be pleasant, nice and even luxurious with specialized massages and treatments that were highly praised. Some visitors appreciated the friendliness and reception at the spa, as well as the convenience of its location in the basement.
However, other aspects of the spa raised concerns among guests. Many noted that the spa area is quite small and suggested that additional pools or a larger area would be beneficial. There were frequent comments about the need for maintenance and updates with specific mentions of broken and loose tiles, slippery and damaged wooden floors and a deteriorated pool area. Some found the water in the pool to be a bit cold and noticed issues like foam in the jacuzzi. Additionally, access limitations and pricing were points of contention with several reviewers indicating that access to the facilities was not free and could be on the expensive side.
In summary, while the spa at Hotel Villa Paulita is generally found to be enjoyable and well-equipped, there are significant maintenance issues and size constraints that could impact the overall experience.
Hotel Villa Paulita offers an indoor pool that guests have mixed feelings about. While some appreciate the clean facilities and appealing lake views, there are several critical aspects that come up frequently in reviews. The most consistent issue is the cold temperature of the pool, which many guests found uncomfortable. Additionally, access to the pool is not included in the room rate and incurs an additional fee, which some guests find excessive.
The pool area itself could benefit from improvements. Many reviews mentioned broken or lifted mosaic tiles that can be hazardous and the wood flooring around the pool is described as rotten and broken in places, posing a safety risk. Furthermore, guests have noted that the pool lacks powerful jets and could use better circulation and more features to enhance the experience.
Despite these drawbacks, the spa area, including the sauna, jacuzzi and pool, receives praise for being a nice addition to the hotel. However, the overall consensus suggests that the pool area is in need of renovation and better management to meet guest expectations.
Hotel Villa Paulita offers parking options that guests found both convenient and satisfactory with several reviews highlighting the ease of parking and the spacious garage. The private parking facility is considered very good and adds a level of convenience for travelers. However, it is important to note that parking is not included in the room price and comes with a considerable additional charge. Many guests felt that the cost of parking, which ranges around €17 to €20 per night, is quite expensive. The significant expense associated with parking was a common point of concern with some reviews even labeling it as excessive. Despite the high cost, the availability of parking spaces could be an issue, as some guests reported challenges in finding a spot. The overall sentiment suggests that while the parking facilities themselves are commendable, the additional charge for parking detracts slightly from the overall experience.
Hotel Villa Paulita offers electric car charging facilities, though reviews highlight some areas for improvement. Guests appreciate the availability of a charging outlet for electric cars, making it convenient for those traveling with electric vehicles. However, some noted that the charging station comes with hidden and expensive costs, which were not clearly communicated. Reviewers also mentioned the lack of detailed information and signage regarding the use of these facilities, leading to a complicated and sometimes frustrating experience. Additionally, there were mentions of instances where the EV charging was either unavailable or non-functional. Overall, while the hotel provides the essential service of EV charging, better transparency and user-friendly instructions could significantly enhance the guest experience.
Hotel Villa Paulita offers a delightful experience for families, showcasing a tranquil environment with beautiful views. Families traveling with young children and pets are particularly well-catered for, as the hotel provides a welcoming atmosphere and pet-friendly policies. Guests have remarked on the staff's friendliness and their supportive, family-oriented approach.
The establishment delivers thoughtful touches such as providing cribs for babies, making it highly suitable for those with young children. Activities for kids are abundant and considered fun, ensuring a comfortable family stay. Flexibility in check-in and check-out, along with well-prepared rooms, adds to the overall convenience and value. Hotel Villa Paulita stands out as an ideal destination for families seeking a serene and accommodating environment.
Hotel Villa Paulita offers a prime location for ski enthusiasts, situated conveniently close to both the town center and the ski lifts. Guests can enjoy easy access to skiing and a picturesque setting with beautiful views of snowy trees by the lake. The hotel's proximity to the ski slopes makes it an ideal choice for those eager to hit the runs. Visitors have also highlighted the ski terrace as a delightful feature, providing a relaxing spot to enjoy the stunning winter landscape. Although there were mentions of some noise and occasional non-functional ski runs, the overall experience for skiers remains positive with accessible ski options and charming natural surroundings enhancing the appeal.
Guests of "Hotel Villa Paulita" had mixed feelings with a recurring theme of the hotel not meeting the expectations of a four-star rating. Several reviews pointed out that the facilities are outdated, diminishing the overall quality. For a hotel touted as a four-star superior, aspects like restaurant service, maintenance of the pool's tiled surface and general upkeep fell short.
There was also criticism regarding the absence of amenities such as umbrellas, which added to the sentiment that the hotel does not offer good value for money. Comfort seemed to be an issue as well with some guests mentioning an inability to sleep well and feeling a general lack of empathy from the staff. Despite the location and potential of the hotel, these drawbacks were significant enough for guests to express disappointment in their experience.
Hotel Villa Paulita offers a range of facilities that cater well to business travelers. The hotel's flexibility and scheduling options are suitable for those with professional commitments and many guests find it an effective venue for business meetings. Booking through business portals often yields better rates and the presence of a business center and meeting areas provides functional spaces for work-related activities. The business breakfast service is another added convenience. However, it's important to note that the availability of business services after hours is limited and there are only a few amenities specifically designed for business travelers. Despite the practical aspects, some guests experienced a language barrier when accessing business services. For those needing comprehensive business amenities, the options may seem very limited.
Hotel Villa Paulita offers some basic accessibility features such as a lift and ramps, which can be beneficial for couples and those with minor mobility issues. However, the stone ramps and overall accessibility infrastructure present several challenges. There is a notable lack of accessible rooms and handicap parking, making it difficult for guests with significant disabilities. The hotel could improve by providing better lighting and more comprehensive accessibility information. For guests requiring more extensive accessibility support, Hotel Villa Paulita may present certain difficulties.
Hotel Villa Paulita's indoor pool has garnered a variety of reactions from its guests. Many have praised its beautiful appearance and the excellent views it offers, making it a visually appealing spot within the hotel. The pool area is noted for being clean and very accessible, contributing to a pleasant spa experience overall. Guests have also noted that the pool is heated, although there is a prevailing sentiment that it could be warmer for enhanced comfort.
However, some recurring themes in the reviews suggest areas for improvement. Several guests noted that the pool felt cold and some mentioned that it lacked the powerful jets typically expected in a spa setting. The maintenance of the pool seems to be a point of concern with mentions of the wooden floor needing repair and the overall area requiring more thorough care. Additionally, access to the indoor pool comes at an extra cost, which may not be to everyone's liking.
Despite these critiques, the indoor pool at Hotel Villa Paulita remains a visually stunning and pleasant feature, though guests may desire a bit more warmth and maintenance for an optimal experience.
Hotel Villa Paulita presents a boutique experience marked by charm and elegance. Described as a gem, this lovely old building has been beautifully renovated, maintaining its old-fashioned charm while offering modern amenities. The hotel’s design is both charming and chic, creating a well-designed and stylish atmosphere throughout the property. Guests have praised the lovely rooms for their aesthetics and comfort, contributing to the overall boutique feel of this exceptional and charming accommodation.
Hotel Villa Paulita is the embodiment of a romantic retreat, ideal for couples seeking an intimate and delightful experience. Its charming location near the lake and close to the city center makes it the perfect destination for a tranquil and cozy getaway. The hotel boasts a very pleasant and romantic atmosphere, providing a wonderful escape from the bustle of everyday life.
Couples will find the rooms at Hotel Villa Paulita wonderfully decorated with an added touch of romance in features like the transparent bathroom doors that create a surprising yet enjoyable experience. Whether on a honeymoon or just a weekend getaway, guests have frequently highlighted the hotel as perfect for resting and rejuvenating with a partner, thanks to the tranquility and silence that envelopes the property.
Moreover, the hotel’s romantic spot and great atmosphere make it excellent for romantic visits, whether it’s for a special occasion or just to enjoy some quality time together. The intimate setting and comfort for couples, alongside charming accommodation, elevate the stay to an unforgettable romantic experience at Hotel Villa Paulita.
Hotel Villa Paulita offers a variety of pet-friendly amenities that make traveling with furry companions comfortable and enjoyable. Guests have positively noted the welcoming gesture upon arrival, which includes a rug, two bowls and treats for their dogs. The hotel allows pets in the rooms, enabling guests to share their accommodations with their dogs, enhancing the overall travel experience.
While staying at the hotel, pet owners appreciated the ability to enjoy activities such as having tea in the lobby with their dogs by their side. On a practical note, the hotel provides dog parking facilities, which further demonstrates their commitment to making the stay as convenient as possible for pet owners.
Despite these positive points, some guests mentioned the extra charge for dogs, which is €35 per night. While the fee includes provisions like a bed, bowls and snacks for the dog, some felt this cost was exceptionally high compared to other places.
Overall, Hotel Villa Paulita's approach to being pet-friendly is well-received, albeit with some concerns about the additional pet fees.
Location Show Map
Location
Guests appreciate the blend of convenience and beauty with the hotel's proximity to local restaurants, shops and walking routes enhancing their stay. The location is lauded for being both central and quiet, offering a rare blend of accessibility and serenity. Parking convenience further adds to the appeal, making it easy for travelers to navigate both the hotel and the surrounding area. The staff's professionalism is also noted, contributing to an overall welcoming and comfortable experience at this elegant lakeside retreat.
Breakfast
Guests appreciated the breakfast setup, including the pleasant views of the lake, making it a delightful experience. The service during breakfast was often highlighted as very attentive. However, a few reviews pointed out the high price of breakfast in relation to the offerings, suggesting it might be slightly steep for what is provided. Some guests also mentioned that the breakfast lacked variety, which could be improved to meet the expectations of a 4-star establishment.
The breakfast schedule seems to be a bit tight for some with guests expressing a desire for more flexible timing. Occasionally, the buffet was criticized for poor lighting and the distribution of food, which could be made more convenient. Overall, the breakfast experience at Hotel Villa Paulita is largely positive with its quality, variety and local products being the highlights.
Dinner
The setting of the restaurant itself is appreciated for its lovely and magnificent views of a small lake, enhancing the dining experience. The service, however, has its inconsistencies with some guests mentioning long wait times for dinner service and a head waiter noted as being very cold. Additionally, the restaurant is closed on Mondays and Tuesdays and some guests have found the dining room and corridors to be somewhat sad and not fully heated.
There are logistical issues as well with several reports of the restaurant being closed during guests' stays, leaving them unable to dine at the hotel. The breakfast and dinner schedules are also considered short by some and there are mentions of the lack of a coffee machine and infrequent restocking of pastries.
Despite these shortcomings, the restaurant's food quality remains impressive with plentiful commendations for its spectacular cuisine. The overall consensus points towards a delightful culinary experience, albeit with room for improvement in service and operational consistency.
Rooms
The views from the rooms, especially those overlooking the lake, receive significant praise, contributing to the hotel's charming atmosphere. Spacious rooms with plenty of natural light and those with terraces that offer garden or lake views are particularly favored. The superior category rooms seem to offer enhanced experiences, providing even greater comfort and views at no additional cost.
On the downside, the room soundproofing is less than ideal and some rooms, particularly those on lower floors, lack windows or sufficient ventilation. There are also mentions of outdated decor and small room sizes in some parts of the hotel, which are not seen as providing value for the price paid. Additionally, minor issues such as the absence of kettles and occasional cleanliness lapses like spider webs were noted.
Overall, the hotel's rooms are seen as quite inviting, especially those with lake views and updated furnishings. However, inconsistencies in room quality and soundproofing are areas needing improvement.
Beds
However, some reviews indicate challenges with specific bed configurations. There were several mentions of guests requesting double beds but receiving two single beds put together, which could be less comfortable, particularly due to the split mattress. Additionally, a few reviews noted that the mattresses were either too soft or too hard for some individual's preferences and there were specific complaints about the mattresses causing discomfort or being "very bad."
Overall, while the comfort of the beds at Hotel Villa Paulita is praised by many, there are areas for improvement, particularly concerning the configuration of double beds and the consistency of mattress comfort.
Cleanliness
Despite the majority of positive comments, some guests have noted occasional issues with cleanliness. A few mentioned that the overall cleanliness did not meet their expectations, pointing out areas for improvement such as cobwebs and outdated furniture. Additionally, some reviews indicated that cleanliness in the garden could be better maintained with specific instances of debris such as a dead pigeon.
Overall, Hotel Villa Paulita is praised for its tidy and well-preserved environment, making it a comfortable and pleasant stay for most visitors. However, there are areas identified by guests that could benefit from more attention to sustain the high cleanliness standards throughout the entire property.
Staff
Particular praise was given to the reception staff, who were often described as polite and efficient. This welcoming attitude extended to the restaurant and spa staff, who were also commended for their friendliness and attentive service. Furthermore, several reviews noted the excellent personal attention received by both guests and their pets, emphasizing the hotel's accommodating and considerate nature.
Despite a few comments about indifferent or cold staff and occasional slow service, the overall sentiment remains quite favorable. Instances of less accommodating behavior seem to be exceptions rather than the norm. Overall, the hotel staff's friendliness and professionalism seem to enhance the overall guest experience significantly, making Hotel Villa Paulita a welcoming and pleasant destination.
Wi-Fi
Spa
However, other aspects of the spa raised concerns among guests. Many noted that the spa area is quite small and suggested that additional pools or a larger area would be beneficial. There were frequent comments about the need for maintenance and updates with specific mentions of broken and loose tiles, slippery and damaged wooden floors and a deteriorated pool area. Some found the water in the pool to be a bit cold and noticed issues like foam in the jacuzzi. Additionally, access limitations and pricing were points of contention with several reviewers indicating that access to the facilities was not free and could be on the expensive side.
In summary, while the spa at Hotel Villa Paulita is generally found to be enjoyable and well-equipped, there are significant maintenance issues and size constraints that could impact the overall experience.
Pool
The pool area itself could benefit from improvements. Many reviews mentioned broken or lifted mosaic tiles that can be hazardous and the wood flooring around the pool is described as rotten and broken in places, posing a safety risk. Furthermore, guests have noted that the pool lacks powerful jets and could use better circulation and more features to enhance the experience.
Despite these drawbacks, the spa area, including the sauna, jacuzzi and pool, receives praise for being a nice addition to the hotel. However, the overall consensus suggests that the pool area is in need of renovation and better management to meet guest expectations.
Parking
EV charging stations
Family
The establishment delivers thoughtful touches such as providing cribs for babies, making it highly suitable for those with young children. Activities for kids are abundant and considered fun, ensuring a comfortable family stay. Flexibility in check-in and check-out, along with well-prepared rooms, adds to the overall convenience and value. Hotel Villa Paulita stands out as an ideal destination for families seeking a serene and accommodating environment.
Ski
4 Star
There was also criticism regarding the absence of amenities such as umbrellas, which added to the sentiment that the hotel does not offer good value for money. Comfort seemed to be an issue as well with some guests mentioning an inability to sleep well and feeling a general lack of empathy from the staff. Despite the location and potential of the hotel, these drawbacks were significant enough for guests to express disappointment in their experience.
Business
Accessible
Indoor Pool
However, some recurring themes in the reviews suggest areas for improvement. Several guests noted that the pool felt cold and some mentioned that it lacked the powerful jets typically expected in a spa setting. The maintenance of the pool seems to be a point of concern with mentions of the wooden floor needing repair and the overall area requiring more thorough care. Additionally, access to the indoor pool comes at an extra cost, which may not be to everyone's liking.
Despite these critiques, the indoor pool at Hotel Villa Paulita remains a visually stunning and pleasant feature, though guests may desire a bit more warmth and maintenance for an optimal experience.
Boutique-Style
Romantic
Couples will find the rooms at Hotel Villa Paulita wonderfully decorated with an added touch of romance in features like the transparent bathroom doors that create a surprising yet enjoyable experience. Whether on a honeymoon or just a weekend getaway, guests have frequently highlighted the hotel as perfect for resting and rejuvenating with a partner, thanks to the tranquility and silence that envelopes the property.
Moreover, the hotel’s romantic spot and great atmosphere make it excellent for romantic visits, whether it’s for a special occasion or just to enjoy some quality time together. The intimate setting and comfort for couples, alongside charming accommodation, elevate the stay to an unforgettable romantic experience at Hotel Villa Paulita.
Dog Friendly
While staying at the hotel, pet owners appreciated the ability to enjoy activities such as having tea in the lobby with their dogs by their side. On a practical note, the hotel provides dog parking facilities, which further demonstrates their commitment to making the stay as convenient as possible for pet owners.
Despite these positive points, some guests mentioned the extra charge for dogs, which is €35 per night. While the fee includes provisions like a bed, bowls and snacks for the dog, some felt this cost was exceptionally high compared to other places.
Overall, Hotel Villa Paulita's approach to being pet-friendly is well-received, albeit with some concerns about the additional pet fees.
Yes, Hotel Villa Paulita has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Hotel Villa Paulita.
Yes, Hotel Villa Paulita welcomes dogs.
Yes, parking facilities are available at Hotel Villa Paulita.
Yes, Hotel Villa Paulita has a gym.
Location Show Map
More Options
