Pesona Alam Resort & Spa
Puncak
-6.70362700,
106.95138800
,
Jalan Taman Safari No. 101 Kp. Baru Tegal. Desa Cibeureum, Cisarua
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Summary of reviewsPesona Alam Resort & Spa stands as a serene retreat enveloped by lush forests and breathtaking mountain views in the heart of Puncak. The resort's idyllic location, surrounded by natural beauty, offers an ideal setting for relaxation and exploration. Its proximity to popular attractions like Taman Safari and essential services makes it an excellent base for visitors. The resort features stunning sunrise views and picturesque gardens with well-designed villas, amplifying the guests' experience.
Families find Pesona Alam Resort & Spa particularly appealing due to its various kid-friendly facilities, such as heated swimming pools and playgrounds. The resort also offers a host of activities to keep children entertained, including zipline adventures and a kids' club. The spacious villas provide flexibility and comfort, making it an ideal choice for families.
The breakfast at the resort is a celebrated highlight, offering a diverse buffet that includes local Indonesian specialties alongside Western and Asian options, set in a scenic dining atmosphere. While some guests, particularly Arab visitors, find the breakfast offerings lacking in specific cultural tastes, the majority appreciate the variety and quality of the food.
Dining experiences at the resort are a mix of well-prepared dishes and diverse meal options, though some find the prices of food and drinks to be on the higher side. The professionalism of the restaurant staff is frequently commended, enhancing the overall dining experience.
Guests generally praise the resort's cleanliness, describing the rooms, villas, and public spaces as well-maintained. However, improvements in certain areas, such as soundproofing, amenities, and infrastructure, could further enhance the stay. The staff at the resort is known for their friendliness and eagerness to assist, contributing significantly to the welcoming atmosphere.
Though the Wi-Fi service receives mixed reviews, with some reports of slow connectivity during peak times, the overall amenities provided by the resort support a comfortable stay. The spa, though drawing mixed feedback, is appreciated for specific therapists and the quality of massages offered.
Lastly, the resort's beds receive varied feedback, with many guests finding them comfortable, while others note issues with their age and softness, suggesting room for improvement.
Overall, Pesona Alam Resort & Spa is recognized for its tranquil setting, family-oriented facilities, and commendable service, making it an appealing choice for a memorable holiday in Puncak.
Categories
Families find Pesona Alam Resort & Spa particularly appealing due to its various kid-friendly facilities, such as heated swimming pools and playgrounds. The resort also offers a host of activities to keep children entertained, including zipline adventures and a kids' club. The spacious villas provide flexibility and comfort, making it an ideal choice for families.
The breakfast at the resort is a celebrated highlight, offering a diverse buffet that includes local Indonesian specialties alongside Western and Asian options, set in a scenic dining atmosphere. While some guests, particularly Arab visitors, find the breakfast offerings lacking in specific cultural tastes, the majority appreciate the variety and quality of the food.
Dining experiences at the resort are a mix of well-prepared dishes and diverse meal options, though some find the prices of food and drinks to be on the higher side. The professionalism of the restaurant staff is frequently commended, enhancing the overall dining experience.
Guests generally praise the resort's cleanliness, describing the rooms, villas, and public spaces as well-maintained. However, improvements in certain areas, such as soundproofing, amenities, and infrastructure, could further enhance the stay. The staff at the resort is known for their friendliness and eagerness to assist, contributing significantly to the welcoming atmosphere.
Though the Wi-Fi service receives mixed reviews, with some reports of slow connectivity during peak times, the overall amenities provided by the resort support a comfortable stay. The spa, though drawing mixed feedback, is appreciated for specific therapists and the quality of massages offered.
Lastly, the resort's beds receive varied feedback, with many guests finding them comfortable, while others note issues with their age and softness, suggesting room for improvement.
Overall, Pesona Alam Resort & Spa is recognized for its tranquil setting, family-oriented facilities, and commendable service, making it an appealing choice for a memorable holiday in Puncak.
Resort with Spa
This resort is known for its spa and mountain getaway experience. It features an outdoor swimming pool and on-site restaurant, providing a relaxing and convenient stay.
Family Friendly Resort
This resort provides a serene environment with spacious accommodations, making it ideal for families. The on-site spa offers relaxation for parents, while the natural surroundings provide ample space for children to play and explore.
Romantic Resort
Surrounded by lush greenery in Puncak, this resort offers cozy rooms, a spa, and outdoor activities. The peaceful environment and natural beauty create a romantic and rejuvenating experience.
Resort with Swimming Pool
This resort boasts a large outdoor pool with scenic views, making it ideal for relaxation and recreation. The spa facilities further enhance the experience, providing a holistic retreat.
Outdoor Pool
Resort with Parking
This resort provides the convenience of valet parking and free private parking on site. Guests can easily find a secure spot for their vehicles, enhancing their overall stay experience.
Accessible Resort
This resort provides specific facilities for disabled guests, including wheelchair access, dedicated toilets for disabled individuals, and accessible bathrooms.
Resort with Gym
While a gym isn't explicitly mentioned, it's a resort & spa, suggesting a focus on wellness and potential for fitness-related activities.
4-Star Resort
This resort offers a mountain getaway with a spa, providing relaxation and wellness facilities. It is situated a short drive from Taman Safari Indonesia, making it convenient for families and nature lovers. Guests appreciate its well-maintained facilities and attentive service.
Resort with Outdoor Pool
The resort offers a scenic outdoor swimming pool with views of the surrounding pine forest. The pool area provides a tranquil atmosphere for relaxation and enjoying the natural beauty of the area.
Resort Taking Steps Towards Sustainability
Business Resort
Guest Reviews
Nestled in the heart of a lush forest, Pesona Alam Resort & Spa boasts a location that consistently impresses visitors. Surrounded by breathtaking mountain views and pine woods, the resort offers an ambiance of tranquility and natural beauty that is ideal for relaxation. Noteworthy is its proximity to popular attractions like Taman Safari, making it a perfect base for exploring the area. Guests appreciate the serene, yet accessible, setting which is close to essential services such as restaurants and entertainment venues.
The resort's grounds are exceptional, featuring picturesque gardens and well-designed villas that enhance the overall experience. The stunning sunrise views and magnificent nature views from many vantage points around the property are frequently highlighted by guests, with rooms providing expansive views that foster a deep sense of comfort and relaxation.
Families find the resort particularly accommodating, with facilities such as playgrounds and swimming pools ensuring that children are well entertained. Cleanliness and organization contribute to a pleasant stay, while friendly, responsive staff provide excellent service that complements the resort's prime location. Those in search of a peaceful retreat with convenient access to local attractions will find Pesona Alam Resort & Spa an ideal destination.
Pesona Alam Resort & Spa presents a multifaceted breakfast experience that has garnered praise for its diversity and deliciousness. Guests appreciate the varied buffet, which includes a delightful mix of local Indonesian dishes alongside Western and Asian culinary options. The restaurant's setting contributes to the positive experience, offering scenic views that complement the meal. Cleanliness underlines the dining atmosphere, enhancing the overall appeal of the breakfast experience.
However, the breakfast offerings appear to have missed the mark for Arab guests, with several reviews indicating a lack of suitable options specifically catered to their tastes. Despite the diverse setup, guests from Arab countries have noted that the spread generally leans towards Asian cuisine, leaving a gap in Arabic and Mediterranean selections. Though some feel the meal is quite satisfactory with plenty of tasty choices, others find the options limited and not aligned with their expectations.
The breakfast experience is further characterized by its closing times, which some guests find inconveniently early. Price is another area mentioned in reviews, with breakfast deemed expensive by some, especially for families. Nevertheless, the resort strives to offer a broad array of dishes, from different types of eggs to pasta and bread, which cater well to many guests and provide a fulfilling start to the day. Despite mixed feedback, particularly from Arab guests, the breakfast remains a highlight for many visitors seeking a plentiful and varied culinary experience in a beautiful natural setting.
Pesona Alam Resort & Spa offers a dining experience that receives mixed feedback, yet showcases several highlights worth noting. Many guests praise the well-prepared dishes and diverse options available for dinner. The restaurant is noted for its tasty beef and chicken burgers, although some find the pizza less appealing. Additionally, there's an external restaurant that adds a nice dining option for guests. The professionalism and cooperation of the restaurant staff frequently earn positive mentions, contributing to an overall favorable dining service. While the dinner buffet is well-received, the prices for food and drinks can be on the higher side, which may be a consideration for some visitors. Despite some dishes not suiting every palate, particularly for those with specific cultural tastes, the variety is appreciated by many, particularly Indonesian guests who find the options diverse.
Pesona Alam Resort & Spa offers an inviting experience with its stunning views and convenient location close to tourist attractions, especially appreciated by families. The rooms, while clean and tidy, come with caveats such as small sizes and aging furniture that some guests have found less than comfortable. The mountain views from the balconies are a defining feature, adding a touch of serenity to the environment. Guests have consistently praised the cleanliness of the resort and the attentive staff who strive to ensure a pleasant stay.
However, soundproofing in the rooms is not adequate, allowing noise from neighboring areas, including the playground and pool in the mornings. The absence of refrigerators, along with outdated furniture and limited amenities, has been noted. Premium rooms are recommended for a better experience, as the older building does not meet the same standard. Villas offer spacious living areas, though maintenance issues like plumbing need attention.
Despite these challenges, the hotel provides diverse activities and delicious food options to enrich the visitors' experience. Overall, while Pesona Alam Resort & Spa is clean and close to attractions, room maintenance and size are areas that require improvement to enhance guest comfort.
Pesona Alam Resort & Spa has a varied reputation when it comes to the comfort of its beds. Many guests found the beds to be very comfortable and appreciated their cleanliness. These positive aspects contribute to a restful stay for many visitors to the resort. However, not all reviews are glowing. Some guests noted the beds as being old, with one side occasionally dipping, which detracted from their overall comfort. The softness of the beds was sometimes criticized, with a few guests mentioning that the beds could be hard and the mattresses damp upon arrival. Additionally, some reviews pointed out issues with the pillows, although replacements were provided when requested. Overall, while the beds at Pesona Alam can offer a pleasant night's sleep for some, the experience may vary, with areas for improvement highlighted by a segment of visitors.
Pesona Alam Resort & Spa generally receives high marks for its cleanliness, offering guests a comfortable and tidy stay. Many visitors praise the resort for maintaining a clean environment, describing numerous areas of the hotel as very clean and beautifully maintained. Guests often highlight the excellent cleanliness of the resort's rooms, villas, and public spaces. The serene location, surrounded by nature, contributes positively to the overall experience, enhancing the appeal with breathtaking views and spacious surroundings. The resort also provides a quiet setting, making it ideal for families looking for peace and relaxation. Despite these positive notes, some reviews point out inconsistencies in cleanliness, including issues with towels, some areas of the villas, and specific room details. Additionally, a few guests have noted occasional odors and insects, indicating room for improvement. Overall, Pesona Alam Resort & Spa maintains a strong reputation for cleanliness, complemented by friendly and responsive staff, but attention to specific details could enhance guest satisfaction.
Pesona Alam Resort & Spa boasts a team of staff who are largely characterized by their friendliness, professionalism, and eagerness to assist guests. The employees are consistently described as cheerful and accommodating, going above and beyond to ensure a welcoming atmosphere. Many guests express admiration for the staff's hospitable nature, describing them as respectful, polite, and embodying high morals and elegance. Their treatment of guests is often likened to a royal and elegant service, enhancing the overall experience of stay with excellent service and quick response to requests.
However, there are occasional mentions of lapses, particularly at the reception, where some staff members have been noted as uncooperative or lacking friendliness. Language barriers are occasionally mentioned, with some staff not proficient in English or Arabic, which can affect communication. Despite these occasional setbacks, the majority of feedback highlights the staff as a key asset to the resort, contributing significantly to the resort's appeal with their warmth and dedication. The beautiful views and spacious, comfortable rooms further complement the commendable service, making for a pleasant stay overall.
Pesona Alam Resort & Spa offers a range of amenities for its guests, though the Wi-Fi service receives mixed feedback. Some reviews highlight a strong connection, suggesting that it is usable for basic needs. However, other reviews indicate that the Wi-Fi can be slow and almost unusable, especially during peak times when the resort is fully booked. Guests looking for reliable internet access may experience interruptions or buffering, impacting their ability to stay connected. Overall, improving the Wi-Fi service could enhance the overall guest experience at the resort.
Pesona Alam Resort & Spa offers a spa experience that draws mixed reviews from guests, with commendable highlights worth noting for potential visitors. Many guests praised the facility as a wonderful space, especially applauding massages delivered by therapists like Mrs. Lani, Mrs. Tia, and Mrs. Tika, known for their satisfying and optimal service. The cleanliness and quality of the massages are frequently highlighted as excellent, leaving guests pleased with their choice of relaxation.
Despite these positive experiences, there are areas for improvement in the overall spa services, as some guests noted the need for a more professional approach and attention to detail. While the resort provides a convenient service of transporting guests to and from the spa treatments with a car, external factors like crowdedness and pricing may impact one's experience. Additionally, the setup seems less ideal with facilities like the toilet for post-treatment showers being located outside and not connected to treatment rooms.
For families, the spa offers enticing packages catered to mothers and their children, potentially adding to the enjoyment of a family stay. While there are opportunities for development, the spa remains a favorable option for those seeking relaxation during their visit to the resort.
Pesona Alam Resort & Spa offers a delightful experience for families, featuring several pools that cater to various preferences. The standout feature is the heated children's pool, maintained at a comfortable 32 degrees, making it a perfect spot for little ones to splash around. While some guests note the pool's smaller size, its warm and clean water, coupled with the stunning mountain views, provide an enjoyable setting for relaxation. The resort's swimming pools, gardens, and beautifully designed pathways are appreciated for their tranquility and aesthetic appeal. Guests who stay in villas near the pool enjoy quick service, enhancing the overall poolside experience. Despite the early pool closing time of 6 PM, families can utilize the facilities to the fullest during the day. The well-manicured grounds add to the charm, making the pool area a wonderful place to spend time, especially for families with children seeking a warm and welcoming environment.
Pesona Alam Resort & Spa in Puncak emerges as an exceptional destination tailored for family vacations, particularly for those with children. The resort boasts an idyllic setting with breathtaking views that contribute to a serene and refreshing atmosphere. Families are welcomed with a host of activities designed to entertain children of all age groups—from young kids to teens. The facilities feature heated pools, zipline adventures, a mini zoo experience, and engaging drawing activities, ensuring children remain thrilled and entertained throughout their stay.
The resort also includes well-maintained indoor spaces like the kids' club and an outdoor playground, enhancing the overall experience for young guests. Parents will appreciate the clean, comfortable surroundings and the added security measures in place to ensure a safe environment for everyone.
Pesona Alam Resort & Spa is strategically located near local attractions such as the safari, making it an ideal base for exploring the area. Families can choose from various accommodations, including hotel rooms and spacious villas, allowing for a flexible and personalized stay. The staff receives high praise for their exceptional service, contributing to a satisfying experience that families are likely to seek out again.
With its complete array of facilities, beautiful ambiance, and family-oriented amenities, Pesona Alam Resort & Spa stands out as a top choice for those seeking a memorable staycation or holiday in the mountains of Puncak.
Pesona Alam Resort & Spa stands out as a serene retreat amidst the lush landscapes of Puncak. Known for its expansive and well-maintained property, guests appreciate the tranquility and completeness of its offerings, including gardens, cafes, restaurants, and walking paths that create a restful ambiance. While visitors mention that some of the furniture and villas might fall short of typical four-star expectations, the resort compensates with its spaciousness and cleanliness, presenting itself as one of East Asia’s luxury gems at an affordable price point. Noted as perhaps the best hotel in the mountain area, Pesona Alam melds enchanting beauty with functional amenities, making it a favored choice for those seeking a peaceful getaway without the hustle and bustle of city exploration. However, aspects like breakfast may not meet every guest's expectations, signifying room for improvement in delivering a complete four-star experience.
Pesona Alam Resort & Spa offers a tranquil escape that appeals greatly to couples seeking a romantic retreat. The resort's serene and secluded location provides the perfect backdrop for newlyweds and those celebrating special occasions. Couples from regions such as the GCC have found it particularly delightful for short romantic getaways. Guests have appreciated thoughtful gestures like complimentary cakes for honeymoons and anniversaries, adding memorable touches to their stay. Its luxurious and expansive setting is well-suited for married couples looking to relax and unwind in a beautiful environment.
Location Show Map
Location
The resort's grounds are exceptional, featuring picturesque gardens and well-designed villas that enhance the overall experience. The stunning sunrise views and magnificent nature views from many vantage points around the property are frequently highlighted by guests, with rooms providing expansive views that foster a deep sense of comfort and relaxation.
Families find the resort particularly accommodating, with facilities such as playgrounds and swimming pools ensuring that children are well entertained. Cleanliness and organization contribute to a pleasant stay, while friendly, responsive staff provide excellent service that complements the resort's prime location. Those in search of a peaceful retreat with convenient access to local attractions will find Pesona Alam Resort & Spa an ideal destination.
Breakfast
However, the breakfast offerings appear to have missed the mark for Arab guests, with several reviews indicating a lack of suitable options specifically catered to their tastes. Despite the diverse setup, guests from Arab countries have noted that the spread generally leans towards Asian cuisine, leaving a gap in Arabic and Mediterranean selections. Though some feel the meal is quite satisfactory with plenty of tasty choices, others find the options limited and not aligned with their expectations.
The breakfast experience is further characterized by its closing times, which some guests find inconveniently early. Price is another area mentioned in reviews, with breakfast deemed expensive by some, especially for families. Nevertheless, the resort strives to offer a broad array of dishes, from different types of eggs to pasta and bread, which cater well to many guests and provide a fulfilling start to the day. Despite mixed feedback, particularly from Arab guests, the breakfast remains a highlight for many visitors seeking a plentiful and varied culinary experience in a beautiful natural setting.
Dinner
Rooms
However, soundproofing in the rooms is not adequate, allowing noise from neighboring areas, including the playground and pool in the mornings. The absence of refrigerators, along with outdated furniture and limited amenities, has been noted. Premium rooms are recommended for a better experience, as the older building does not meet the same standard. Villas offer spacious living areas, though maintenance issues like plumbing need attention.
Despite these challenges, the hotel provides diverse activities and delicious food options to enrich the visitors' experience. Overall, while Pesona Alam Resort & Spa is clean and close to attractions, room maintenance and size are areas that require improvement to enhance guest comfort.
Beds
Cleanliness
Staff
However, there are occasional mentions of lapses, particularly at the reception, where some staff members have been noted as uncooperative or lacking friendliness. Language barriers are occasionally mentioned, with some staff not proficient in English or Arabic, which can affect communication. Despite these occasional setbacks, the majority of feedback highlights the staff as a key asset to the resort, contributing significantly to the resort's appeal with their warmth and dedication. The beautiful views and spacious, comfortable rooms further complement the commendable service, making for a pleasant stay overall.
Wi-Fi
Spa
Despite these positive experiences, there are areas for improvement in the overall spa services, as some guests noted the need for a more professional approach and attention to detail. While the resort provides a convenient service of transporting guests to and from the spa treatments with a car, external factors like crowdedness and pricing may impact one's experience. Additionally, the setup seems less ideal with facilities like the toilet for post-treatment showers being located outside and not connected to treatment rooms.
For families, the spa offers enticing packages catered to mothers and their children, potentially adding to the enjoyment of a family stay. While there are opportunities for development, the spa remains a favorable option for those seeking relaxation during their visit to the resort.
Pool
Family
The resort also includes well-maintained indoor spaces like the kids' club and an outdoor playground, enhancing the overall experience for young guests. Parents will appreciate the clean, comfortable surroundings and the added security measures in place to ensure a safe environment for everyone.
Pesona Alam Resort & Spa is strategically located near local attractions such as the safari, making it an ideal base for exploring the area. Families can choose from various accommodations, including hotel rooms and spacious villas, allowing for a flexible and personalized stay. The staff receives high praise for their exceptional service, contributing to a satisfying experience that families are likely to seek out again.
With its complete array of facilities, beautiful ambiance, and family-oriented amenities, Pesona Alam Resort & Spa stands out as a top choice for those seeking a memorable staycation or holiday in the mountains of Puncak.
4 Star
Romantic
Yes, Pesona Alam Resort & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Pesona Alam Resort & Spa.
No, Pesona Alam Resort & Spa doesn't allow dogs.
Yes, parking facilities are available at Pesona Alam Resort & Spa.
Yes, Pesona Alam Resort & Spa has a gym.
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