Ideal for romantic getaways and family vacation alike, this eco-friendly hotel in Tulum provides everything guests might need for the most relaxing and luxurious stay.
Summary of reviews
Jashita Hotel offers a luxurious, secluded and peaceful beach location, making it an incredible travel experience for guests seeking relaxation and paradise-like surroundings. Exceptional food served at the hotel's restaurant, breath-taking views and well-appointed rooms with stunning designs and spaciousness are just a few of the impressive features. The hotel staff is applauded for their kindness and exceptional hospitality and the pools and grounds are fabulous. Additionally, the hotel offers a private beach that guests describe as calm, peaceful and perfect for disconnecting. Though the room can be bare at times and a few have noise issues, guests consider Jashita Hotel an amazing and luxurious five-star experience. It's the perfect romantic retreat with customized services and attention to detail, making it a must-visit destination.
Mi Amor by La Zebra, an SLH Hotel is an exceptional five-star hotel that provides a cozy and romantic atmosphere perfect for couples on a getaway. It boasts a beautiful location with stunning sea views, away from the crowd and walking distance to the Tulum ruins and restaurants. The hotel's restaurant offers delicious food with breakfast and dinner receiving positive reviews. The rooms are spacious, stylish, clean and top-notch with personal hot tubs and pools adding to the comfort and intimacy of each space. The hotel prides itself on its cleanliness and the friendly staff goes above and beyond to provide excellent service, making guests feel at home. The outdoor pool is a highlight with stunning jungle views and private cabanas, creating an enjoyable atmosphere for sunbathing and lounging. Though the hotel does not have direct beach access, guests have options for accessing the nearby beach. Overall, Mi Amor by La Zebra, an SLH Hotel is a lovely and romantic hotel, ideal for couples seeking a relaxing and intimate experience amidst beautiful sea views and lush nature.
Soul Beach Hotel & Spa in Playa del Carmen is widely praised for its excellent location, being conveniently close to the vibrant Fifth Avenue and just steps away from the beach. This strategic position allows guests to easily explore local attractions while enjoying a tranquil and serene environment.
The hotel excels with its clean and spacious rooms, characterized by modern décor and thoughtful layouts. Comfort is a recurring theme in guest reviews with cozy beds, pillows and additional amenities such as kitchenettes and elegantly designed balconies. The rooftop pool is particularly notable, offering beautiful panoramic views, a relaxing atmosphere and an overall pleasant experience for guests.
The hotel's staff receives high marks for their friendliness and helpfulness with the reception and service personnel enhancing guests' overall experience through their attentive and welcoming demeanor. Specific individuals like Mary, Martin and Arturo are often mentioned positively, contributing to a harmonious and enjoyable stay.
Although the breakfast offering garners mixed reviews with some appreciating the delicious and freshly prepared dishes, others find the selection limited and the service slow, especially due to the late breakfast hours. Dinner experiences are largely positive with specific dishes like shrimp and fish tempura tacos receiving high praise despite some concerns about the price and variety of the menu.
The spa facilities at Soul Beach Hotel & Spa are frequently highlighted as a must-visit. Guests appreciate the high-quality treatments, relaxing ambiance and beautiful design. However, the absence of free access and some services being seen as overpriced are noted as areas for improvement.
Cleanliness is another strong suit with most guests finding the rooms and facilities to be well-maintained and hygienic. Some occasional lapses do occur but do not overshadow the general perception of a pristine environment.
The WiFi experience at the hotel is mixed; while many guests enjoy reliable internet access, others report inconsistent performance, particularly in the rooms.
The hotel promises a desirable stay for beach lovers, thanks to its proximity to the beach. Appreciative reviews stress the convenience of the location for beach access. Beds and bedding receive particular commendation for their comfort, contributing to restful nights.
Overall, Soul Beach Hotel & Spa is a favored choice for travelers seeking a combination of convenience, comfort and friendly service in Playa del Carmen. While it may not fully live up to the five-star rating it advertises, it provides a quite appealing choice for a relaxing and pleasant vacation with some areas needing minor enhancements.
Mereva Tulum is a beautiful boutique hotel that offers guests a calm and tranquil atmosphere away from the hustle and bustle of Tulum. Guests rave about the hotel's stunning beachfront location, delicious inclusive breakfast and clean and spacious rooms with lovely sea views. Although the dinner menu may lack flavor and be expensive, the hotel's staff are outstanding and go above and beyond to ensure their guests' comfort and happiness. The hotel's pool is also a standout feature with many guests raving about its beauty and cleanliness. And for guests with families or on a romantic getaway, Mereva Tulum caters to everyone's needs, offering amenities and activities for all ages. Overall, Mereva Tulum is a perfect spot for anyone looking for a beautiful and relaxing hotel in Tulum.
Hotel Villas Flamingos is a luxurious and romantic five-star hotel located on the beautiful island of Holbox, Mexico. The hotel's exceptional location on a private beach offers a tranquil and peaceful atmosphere away from the noise of the city center, making it perfect for relaxation. Guests can enjoy a fantastic breakfast included in the price with high-quality and great food choices. The hotel's restaurant, Mangle, offers delicious meals with the romantic beach meal and Pre-Hispanic Dinner option being highly recommended. The beautifully decorated and spacious rooms provide a fabulous bohemian chic atmosphere with great views from the balcony. The hotel staff is super friendly and attentive, making guests feel like special guests. The pool area is lovely with three cleverly designed pools and the stunning private beach is kept immaculately clean and tidy. The hotel is a top choice for honeymooners and couples looking for a romantic and luxurious experience. Although some guests have mentioned minor issues with cleanliness and amenities, Hotel Villas Flamingos is still an idyllic and luxurious hotel that offers an exceptional and memorable vacation experience.
Ocean Zen Suites on 5th Avenue - Adults Only successfully combines tranquility and accessibility in a serene Playa del Carmen location. Nestled on the quieter side of town, this adults-only retreat offers peaceful nights while still providing easy access to the vibrant attractions of 5th Avenue. With just a five-minute stroll to the beach, including the hidden Secret Beach, guests can immerse themselves in an idyllic environment surrounded by undeveloped forest areas.
The rooms at Ocean Zen Suites are spacious, clean, and comfortably furnished, offering everything needed for a relaxing stay. Guests appreciate the romantic ambiance, enhanced by lovely terraces and balconies that provide views of the surrounding birdlife. While there are some minor concerns regarding inconsistent housekeeping, the overall cleanliness and comfort of the suites are highly praised.
Staff at Ocean Zen Suites receive exceptional praise for their friendliness and helpfulness, creating a welcoming and well-attended atmosphere. The manager, Sergio, and the notably kind Mayan cleaner are often highlighted for their exceptional service, alongside other staff members, including Roberto and Bella. The dedication and professionalism of the team contribute significantly to the positive guest experience, making the stay delightful.
While the rooftop pool is intended to be a stunning evening spot, taking advantage of impressive sea views and a unique concept, maintenance issues have frequently disappointed guests. Improving upkeep of the pool would enhance its attractiveness and usability.
Overall, Ocean Zen Suites on 5th Avenue - Adults Only offers a peaceful retreat with easy access to nearby attractions, supported by top-notch staff service, comfortable rooms, and a welcoming environment. Minor drawbacks regarding housekeeping and pool maintenance do little to overshadow the overall positive experience enjoyed by visitors.
Located on the island of Mujeres, 25 minutes from the Mexican mainland, this luxury seafront hotel offers 35 exclusive suites and a grand variety of wellness, dining and yacht services.
Summary of reviews
Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive is a hotel known for its exceptional service. The staff are friendly, helpful and attentive, providing guests with a royal treatment. Guests have had nothing but positive experiences with the service staff, wellness staff and personnel at the bar and restaurant. The rooms, pools and food have been praised, along with the beach service provided by Jabar and Ulises. Although some guests have found the check-in process to be ridiculous, most appreciate the efforts of the lovely staff who go above and beyond for their guests. Overall, guests can expect outstanding service at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive.
Soho Playa Hotel is a highly praised boutique hotel located in the heart of Playa del Carmen, celebrated for its prime location, charming ambiance, and attentive service. Its proximity to key areas like Fifth Avenue and Mamitas Beach allows guests easy access to the city's lively nightlife and stunning shores, while still offering a peaceful retreat. The hotel's friendly and helpful staff are consistently highlighted, with individuals such as Cinthya, Carlos, Gabriela, Nancy, and Tony noted for their exceptional customer service and multilingual skills.
Accommodations at Soho Playa Hotel are well received, featuring spacious, clean, and modern rooms equipped with comfortable, large beds, including super king sizes that ensure a restful sleep. Thoughtful touches like hammocks on the balconies enhance the charming atmosphere. Guests further enjoy free WiFi, praised for its reliability, as well as secure underground parking that adds convenience to the stay.
While the breakfast arrangement receives mixed feedback, the offerings at nearby cafes are appreciated by those who enjoy healthy, fresh options. The rooftop pool, though small, provides a scenic escape with fantastic views and a cozy setting for relaxation. Despite occasional maintenance concerns and minor cleanliness issues in certain areas, the hotel's overall environment and regular provision of fresh beach towels contribute to a pleasant experience.
Families find Soho Playa Hotel suitable for stays due to its clean facilities and central location, making it easy to explore Playa del Carmen. The hotel's boutique charm, combined with its dedication to hospitality, makes it a recommended choice for those seeking both comfort and an immersive local experience. Despite some critiques regarding certain aspects not fully living up to four-star expectations, many guests express intentions of returning, valuing the hotel's comfort, accessibility, and welcoming atmosphere.
La Divina by Aldea Thai is a highly praised hotel offering a delightful blend of location, comfort, and luxury. Nestled conveniently just steps away from Mamitas Beach, guests are enamored with its proximity to the beautiful shores and the vibrant 5th Avenue, where numerous bars, restaurants, and attractions are easily accessible by foot. Despite its central location, the hotel ensures a quiet and restful environment away from the lively nightlife.
The accommodations at La Divina are noteworthy for their spaciousness and thoughtful design. Guests appreciate the luxurious touch seen in the Asian-inspired decor and the comfort of the large, soft beds. Many rooms also boast terraces with private pools and offer partial sea views, augmenting the overall appeal. Although there are occasional mentions of a need for updated maintenance, especially in bathrooms, the rooms generally meet and exceed guest expectations.
Cleanliness is another area where the hotel shines, thanks to the diligent efforts of the cleaning staff. The pool area, in particular, is frequently mentioned as pristine and beautiful, with the rooftop pools receiving high praise for their serene atmosphere. Despite isolated issues with odors and maintenance in some facilities, the property remains predominantly clean and inviting.
The staff at La Divina further enhance the experience with their friendly, professional, and attentive service. Both the receptionists and the pool staff contribute to the warm atmosphere, earning the hotel comparisons to luxury establishments. Challenges, such as occasional delays or communication issues, are noted but are generally overshadowed by the overwhelmingly positive interactions with the hotel team.
Adding to the luxury, La Divina offers tranquil communal and private pools, with the rooftop terraces providing spectacular relaxation spots. Despite occasional mentions of maintenance needs, the pool areas continue to be a major highlight. The beach, only a few meters away, is easily accessible, making it an ideal spot for sun-seekers.
Overall, La Divina by Aldea Thai provides a luxurious and comfortable stay, accentuated by its prime location, impressive accommodations, and attentive service. Its blend of beachfront access and proximity to local attractions makes it a favored choice for travelers seeking a serene yet engaging experience in Playa del Carmen.
Casa Tortugas Boutique Hotel in Cancun has garnered widespread acclaim as an authentic hidden gem, offering a tranquil oasis amidst the vibrant hotel zone. The hotel’s prime location ensures guests have convenient access to the ferry terminal to Isla Mujeres and local attractions, while the serene environment provides a peaceful retreat from the bustling city. Guests appreciate the stunning lagoon views and the beautifully maintained infinity pool, which offers magnificent sunset vistas.
The warm and dedicated staff are a standout feature, consistently praised for their friendliness and attentiveness. The family-run nature of the hotel adds a personal touch, making guests feel at home with exceptional hospitality. Communication is facilitated through a responsive WhatsApp group, enhancing the overall guest experience.
Rooms at Casa Tortugas are spacious, modern and impeccably clean, featuring well-equipped kitchens and comfortable beds. The tasteful décor, blending Mexican and Mediterranean influences, creates a homely yet exotic ambiance that guests adore. While a few reviews mentioned dated décor or harder mattresses, these concerns were minor compared to the overall positive feedback.
Though the hotel does not offer breakfast, the provision of coffee, milk and tea is appreciated. Guests have suggested that an onsite breakfast service would elevate their stay further. Despite the minor inconvenience of having to travel for breakfast, the nearby convenience store provides an alternative.
The hotel’s cleanliness is exemplary with both common areas and rooms described as spotless. The serene pool area, complete with ample seating and beautiful garden surroundings, serves as an inviting space for relaxation. Proximity to Playa Tortugas beach, although small and not the cleanest, offers easy beach access and a convenient location for visiting Isla Mujeres.
Casa Tortugas is particularly favored by families for its spacious accommodations, peaceful atmosphere and family-friendly service. The hotel’s charm and quality service make it a preferred choice over larger resorts, offering an intimate and memorable stay.
In summary, Casa Tortugas Boutique Hotel blends convenience, comfort and serenity, providing guests with a unique and delightful experience in Cancun. With its stunning views, excellent service and tranquil setting, it stands out as a high-quality retreat that many guests are eager to revisit.
Hotel Playa La Media Luna is a hidden gem offering visitors a peaceful yet accessible retreat on Isla Mujeres. Situated on the serene northern part of the island, the hotel provides breathtaking ocean views and easy access to the beautiful Playa Norte, often considered the nicest beach on the island. The hotel's secluded cul-de-sac location ensures a quiet atmosphere, even while being within walking distance of the vibrant town center, replete with restaurants, bars, and shops. Guests frequently commend the large, well-maintained rooms, which feature balconies, hammocks, air conditioning, and spacious, comfortable beds. The staff at the hotel is generally praised for their warmth and friendliness, with particular admiration for the attentive housekeeping and poolside service.
While the hotel does not boast an on-site restaurant, its proximity to local dining options on Playa Centro and Hidalgo Street offers guests a variety of excellent choices just a short walk away. The breakfast service leans towards a simple continental offering—good coffee and fresh mangos are delightful highlights. Despite some limitations in dining and the continental nature of the breakfast, guests benefit from the convenience of nearby restaurants.
The pool area at Hotel Playa La Media Luna is a standout feature, offering stunning views of the ocean and providing a peaceful atmosphere for guests to relax. The pools are well-maintained, with ample sun loungers and umbrellas for comfort. The hotel's semi-private beachfront, while not suitable for swimming, provides a picturesque setting and easy access to the vibrant North Beach for safe sea enjoyment.
The property is particularly appealing to families, who appreciate the hotel's quiet setting, clean rooms, and accommodating staff. Although the decor may appear dated to some, the cleanliness and upkeep make for a pleasant experience for families and larger groups. The hotel's WiFi is available in certain areas, with lobby access being most reliable, and while there are occasional connectivity issues, its island location might contribute to this.
Overall, Hotel Playa La Media Luna offers a charming and tranquil stay with its outstanding location, comfortable accommodations, beautiful ocean views, and welcoming environment, making it a delightful choice for those seeking relaxation and exploration on Isla Mujeres.
Hotel B Cozumel is highly praised for its exceptional seaside location, providing guests with breathtaking ocean views and an idyllic setting for a tranquil retreat. Nestled on the northern part of Cozumel, it offers both serenity and accessibility, making it a perfect spot for couples seeking romance and families desiring an intimate holiday experience. The hotel's design includes beautiful infinity pools that overlook the ocean, and its direct sea access offers fantastic snorkeling and diving opportunities.
The breakfast experience at the hotel receives mixed reviews, though generally positive. Guests enjoy the taste and quality of the complimentary breakfast, highlighting the fresh fruit and delicious coffee, alongside the attentive service from the staff. However, some suggest that a bit more variety and speed could enhance the breakfast offering to match the hotel's vibrant atmosphere. The restaurant dining experience is well-received, with guests appreciating the delicious and diverse menu, the scenic setting, and the reasonable pricing for the quality offered.
Accommodations at Hotel B Cozumel offer stunning Caribbean Sea views, with many rooms praised for their spaciousness, comfort, and modern design. The hotel maintains high cleanliness standards, with well-maintained grounds and facilities, although some older sections might benefit from updates. Guests appreciate the friendly and attentive staff throughout the hotel, enhancing the overall experience with their exceptional service.
The hotel's Wi-Fi service is reliable in common areas but may be spotty in individual rooms, with options available for stronger connectivity. The spa is a notable highlight, offering professional services and a peaceful atmosphere, along with yoga classes every morning. The pool area stands out as a signature feature, with meticulously maintained infinity pools that blend seamlessly with the ocean, providing a relaxed and stunning environment for leisure and adventure.
Overall, Hotel B Cozumel is recommended for its beautiful location, excellent service, and inviting amenities, making it an ideal destination for those seeking a relaxing and picturesque stay in Cozumel. The combination of serene settings, engaging activities, and warm hospitality makes it a standout choice for travelers.
Senses Quinta Avenida Hotel By Artisan is praised for its outstanding location right on the vibrant Fifth Avenue, making it a prime choice for travelers seeking convenience and easy access to restaurants, shops, and entertainment. Guests appreciate the comfortable and clean rooms, noting their spaciousness and value, especially given the hotel's reasonable pricing and central position. The staff are frequently commended for their friendliness and attentiveness, which greatly enhances the overall guest experience.
While the breakfast offering, located at a nearby bar, adds a unique touch, some guests have noted logistical issues, such as timing discrepancies and the solicitation of tips, but the surrounding area compensates with numerous dining alternatives. The beds are often described as incredibly comfortable, contributing to a restful stay, despite occasional mentions of older mattresses and less comfortable pillows.
Cleanliness receives mixed feedback, with the pleasant aroma of the hotel and tidy rooms being lauded, although some common areas and facilities like the jacuzzi and lobby furniture have been flagged for needing better maintenance. Overall, despite a few areas for improvement, the excellent location, comfortable accommodations, and dedicated staff make Senses Quinta Avenida Hotel By Artisan a favored choice for visitors to the area.