Ideal for romantic getaways and family vacation alike, this eco-friendly hotel in Tulum provides everything guests might need for the most relaxing and luxurious stay.
Summary of reviews
Jashita Hotel offers a luxurious, secluded and peaceful beach location, making it an incredible travel experience for guests seeking relaxation and paradise-like surroundings. Exceptional food served at the hotel's restaurant, breath-taking views and well-appointed rooms with stunning designs and spaciousness are just a few of the impressive features. The hotel staff is applauded for their kindness and exceptional hospitality and the pools and grounds are fabulous. Additionally, the hotel offers a private beach that guests describe as calm, peaceful and perfect for disconnecting. Though the room can be bare at times and a few have noise issues, guests consider Jashita Hotel an amazing and luxurious five-star experience. It's the perfect romantic retreat with customized services and attention to detail, making it a must-visit destination.
Hotel Xcaret Mexico All Parks All Fun Inclusive is a luxurious 5-star resort that offers exceptional facilities and services. The location is perfect, surrounded by nature and with easy access to the parks. The breakfast experience is exceptional with fresh and delicious food from all of the hotel's restaurants. The dinner experience received mixed reviews, but the diverse food options available at all the restaurants were praised. The rooms received mixed reviews with some finding them stunning and well-equipped, while others experienced issues with cleanliness or noise. However, the hotel staff were described as helpful and responsive. The pool area is a definite highlight of the resort with many pools and beautiful natural touches. The hotel is family-friendly with plenty of activities for families with young children. Despite the lack of an ocean beach suitable for swimming, the stunning views and access to several artificial beaches make up for it. Overall, Hotel Xcaret Mexico All Parks All Fun Inclusive is a superb, exceptional and perfect place to vacation with guests describing it as the best hotel they've ever stayed at.
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive has garnered a favorable reputation among its guests with many praises highlighting its key features and amenities. The hotel’s location is particularly celebrated for its exceptional convenience in Playa del Carmen, situated close to both the beach and vibrant Fifth Avenue, offering easy access to restaurants, shops and nightlife. The rooftop terrace provides stunning views, blending tranquility with accessibility and making it a prime spot for relaxation and exploration without long commutes.
Guests consistently commend the breakfast buffet for its extensive variety and high quality. Fresh omelets, diverse Mexican and continental options, fresh fruit and friendly service contribute to an enjoyable morning meal. While there are suggestions for better buffet labeling and more vegetarian options, the overall feedback remains positive.
Dining experiences vary slightly; the Mexican restaurant stands out for its exceptional culinary quality and the rooftop area is praised for its atmosphere and meals. Despite occasional service hiccups and inconsistent food quality in other restaurants, many guests still find the dining options delicious and generous, particularly appreciating the à la carte options.
Rooms at the hotel receive high marks for their spaciousness, modern design and cleanliness. Guests appreciate the large, comfortable rooms, well-equipped bathrooms and stylish decor. Occasional issues with musty smells or noise do arise, but these are minor compared to the overall positive sentiment.
Cleanliness across the hotel is consistently praised with frequent cleaning and well-maintained facilities, including the pools. The attentive housekeeping staff ensures rooms remain tidy and fresh, enhancing the overall guest experience.
The hotel staff is frequently highlighted for their friendliness, attentiveness and professionalism, contributing significantly to the guest experience. Individual staff members, such as Daniella, Oleg and Freddy, receive special mentions for their exceptional service. Despite occasional variability in service quality, the general sentiment towards the staff is overwhelmingly positive.
Free WiFi at the hotel presents a mixed experience. While strong and fast in certain areas, connectivity issues persist, particularly in rooms and some public areas. Despite these issues, the hotel's luxurious atmosphere and amenities provide a promising stay for those prioritizing comfort over seamless internet connectivity.
The spa facilities are well-regarded for their cleanliness, relaxing atmosphere and professional staff, although additional fees and booking issues are noted. Guests often find the spa experience to be a standout with many praising the quality of massages.
The gym receives mixed reviews with guests appreciating its cleanliness and adequate equipment but noting its small size and limited capacity. Despite these limitations, it fulfills basic workout needs effectively.
The rooftop pool is a favorite feature due to its incredible views, lively atmosphere and friendly staff. While often crowded and occasionally marred by maintenance issues, the overall poolside experience remains positive, enhanced by good food and drinks.
Although the hotel does not have direct beach access, it offers complimentary shuttles to sister properties with private beach areas, which guests appreciate. The short walk to nearby beaches and stunning sea views from the rooftop add to the hotel’s charm, despite occasional seaweed concerns.
In summary, The Reef 28 Hotel & Spa stands out for its prime location, clean and spacious rooms, extensive breakfast options and friendly staff, making it a popular choice for adults seeking a luxurious and convenient getaway in Playa del Carmen.
Hotel Brisas 5a AV in Playa del Carmen consistently receives positive reviews for its exceptional location, situated right on the vibrant 5th Avenue. This prime spot offers guests immediate access to an exciting array of shops, restaurants, and entertainment, as well as proximity to the beautiful beach. The hotel provides an ideal base for exploring Playa del Carmen and surrounding areas, with key transport links nearby.
Breakfast is handled uniquely with vouchers for local restaurants, allowing guests to enjoy delightful Mexican cuisine in a variety of settings—a feature well-received for capturing local flavors. The cozy rooms are frequently commended for their cleanliness and comfort, with efficient air conditioning and helpful staff enhancing the overall stay. Despite occasional drawbacks such as room size and noise, the general sentiment reflects satisfaction, especially among budget-conscious travelers.
The hotel's staff widely earns praise for their friendliness and attentiveness, contributing significantly to guests' positive experiences. Complimentary Wi-Fi is appreciated for its good speed, although some minor issues in connection consistency have been reported. The pool is an aesthetically pleasing feature for relaxation, though cleanliness can vary.
Beach access is a highlight, given the hotel's proximity, enabling guests to enjoy the sound of the ocean and the sea breeze from their rooms. Parking is available via nearby facilities, and strategic arrangements offer convenience despite fees.
The hotel showcases strengths in comfortable bedding, although opinions on the beds vary, aligning with general considerations of a solid value for money stay. While there is debate over the hotel's star rating, its competitive pricing alongside location and service still make Hotel Brisas 5a AV a popular choice for travelers visiting Playa del Carmen.
TRYP by Wyndham Chetumal is centrally located, making it an ideal spot for travelers wanting close proximity to the boardwalk, ferry terminal for Belize, Malecón, downtown area and various businesses. Guests particularly appreciate the convenience and accessibility of nearby attractions, shopping, dining and secure parking options.
When it comes to breakfast, the variety, freshness and quality receive high marks from many guests, who find the meal to be a pleasant start to the day. Despite some critiques regarding limited options and basic fare, the inclusion of breakfast in the room rate is noted for added value.
Dinner, however, receives mixed feedback. While some diners praise the food, others point out limited menu choices and long wait times. Issues with food quality and service efficiency suggest room for improvement in the dining experience.
The hotel rooms are generally praised for their cleanliness and comfort. Guests appreciate the spaciousness and tidiness, but some rooms lack natural light, ventilation and suffer from inconsistent maintenance. Reviews highlight the importance of selecting the right room to enhance the stay experience.
Cleanliness across the hotel is mostly well-regarded with many commending the upkeep of both rooms and common areas. However, isolated incidents of subpar cleaning and maintenance were mentioned.
The staff at TRYP by Wyndham Chetumal receive notable praise for their friendliness, attentiveness and professional hospitality, greatly contributing to positive guest experiences. There are occasional comments on inadequate service, but the overall sentiment remains favorable.
WiFi connectivity at the hotel is inconsistent. While some guests report satisfactory service, others face issues with weak signals and intermittent connection, particularly on certain floors and in specific areas.
Feedback on the hotel pool is varied. Its clean and attractive indoor setting is appreciated, yet the cold water and high humidity detract from the overall enjoyment. Maintenance issues have also been reported by some guests.
Parking facilities are a strong point with ample, secure and well-placed parking that's described as practical and free, adding value to the stay experience.
For families, the hotel offers a convenient and comfortable environment, well-suited for those wanting to explore nearby family activities. While mixed feedback exists regarding children’s breakfast options and the hotel’s enclosed nature, it is generally seen as family-friendly with supportive staff and a desirable location.
Opinions on the beds are mixed. While some guests find them comfortable and roomy, others criticize the mattresses and pillows for being worn out, stiff and noisy, indicating room for improvement.
Although the hotel’s four-star rating is questioned by some guests, especially due to the absence of an elevator, its central location remains a significant plus. Varied opinions suggest that while the hotel needs some enhancement to meet four-star expectations, its prime location and positive staff interactions make it a notable option for travelers visiting Chetumal.