Senses Riviera Maya - Oceanfront All Inclusive Boutique Hotel - Adults Only offers an enticing retreat with its stunning beachfront locale, drawing guests who prioritize a serene, scenic environment. The secluded setting accentuates the tranquil atmosphere, making it a perfect getaway for those seeking peace and quiet. The beachfront and infinity pool, both well-maintained, provide breathtaking sea views that leave a lasting impression. Guests particularly enjoy the luxurious, spacious rooms with comfortable beds, spa-like showers and private pools or jacuzzis, all contributing to a comfortable and picturesque stay.
The staff at Senses Riviera Maya stand out for their exceptional service, friendliness and attentiveness, enhancing the guest experience greatly. The team, including commendable service from individuals like Nacho, Fernando, Rodrigo and others, consistently receive high praise for making guests feel welcomed and taken care of.
The dining experience is somewhat mixed. While breakfast offers delicious selections like huevos rancheros and benefits from an appealing rooftop terrace setting, there are areas needing improvement in terms of variety and consistency. Dinner, although featuring some well-prepared dishes and themed nights, often suffers from limited options and repetitive menus. Nonetheless, the friendly service and occasional culinary highlights can make meal times enjoyable.
Guest feedback on cleanliness and maintenance reveals significant areas for improvement. Issues such as mold, dust and outdated conditions in rooms, combined with subpar upkeep of common areas, detract from the hotel's appeal. Addressing these issues could significantly elevate the guest experience and align with the hotel's advertised five-star standard.
While connectivity remains a notable drawback with unreliable WiFi frequently mentioned, the allure of the beach and pool areas often overshadow this inconvenience. The beach, although beautiful and serene, is occasionally hindered by rock and coral formations, seaweed and limited swimming space.
Overall, Senses Riviera Maya offers a lovely adult-only retreat with stunning scenery, exceptional staff service and luxurious room features. Addressing consistency in dining, cleanliness and maintenance would enhance its appeal further, bringing it closer to the five-star experience it strives to deliver.
Ideal for romantic getaways and family vacation alike, this eco-friendly hotel in Tulum provides everything guests might need for the most relaxing and luxurious stay.
Summary of reviews
Jashita Hotel offers a luxurious, secluded and peaceful beach location, making it an incredible travel experience for guests seeking relaxation and paradise-like surroundings. Exceptional food served at the hotel's restaurant, breath-taking views and well-appointed rooms with stunning designs and spaciousness are just a few of the impressive features. The hotel staff is applauded for their kindness and exceptional hospitality and the pools and grounds are fabulous. Additionally, the hotel offers a private beach that guests describe as calm, peaceful and perfect for disconnecting. Though the room can be bare at times and a few have noise issues, guests consider Jashita Hotel an amazing and luxurious five-star experience. It's the perfect romantic retreat with customized services and attention to detail, making it a must-visit destination.
Mi Amor by La Zebra, an SLH Hotel is an exceptional five-star hotel that provides a cozy and romantic atmosphere perfect for couples on a getaway. It boasts a beautiful location with stunning sea views, away from the crowd and walking distance to the Tulum ruins and restaurants. The hotel's restaurant offers delicious food with breakfast and dinner receiving positive reviews. The rooms are spacious, stylish, clean and top-notch with personal hot tubs and pools adding to the comfort and intimacy of each space. The hotel prides itself on its cleanliness and the friendly staff goes above and beyond to provide excellent service, making guests feel at home. The outdoor pool is a highlight with stunning jungle views and private cabanas, creating an enjoyable atmosphere for sunbathing and lounging. Though the hotel does not have direct beach access, guests have options for accessing the nearby beach. Overall, Mi Amor by La Zebra, an SLH Hotel is a lovely and romantic hotel, ideal for couples seeking a relaxing and intimate experience amidst beautiful sea views and lush nature.
Hotelito Azul is a stunning and luxurious five-star hotel located in Tulum, Mexico with a beautiful beachfront location that offers breathtaking ocean views and stunning sunsets. The hotel's location is perfect for those who want to relax away from the hustle and bustle of the city with many good restaurants within walking distance, convenience stores nearby and great shopping and nightlife options along the beach road. The hotel's breakfast and dinner received overwhelmingly positive reviews from guests with many praising the delicious food and exceptional dining experience. The hotel offers a variety of unique and beautifully decorated rooms, including beachfront villas, oceanfront suites and garden view rooms with stunning views and comfortable beds. The hotel's cleanliness and attention to detail are also highly praised with guests raving about the daily cleaning service. The hotel's exceptional staff is incredibly friendly, hospitable and helpful, making guests feel like family. The hotel boasts a stunning pool area with two rooftop pools, including an Instagram-worthy infinity pool and a beautiful and well-maintained beach that is perfect for travelers who want to unwind and enjoy Tulum's white sandy beaches. The hotel's beds are also noted for their extreme comfort with guests consistently describing them as 'super comfy' and 'soft'. Hotelito Azul is a romantic and cozy atmosphere with limited foot traffic, making it perfect for couples looking for a more secluded getaway. Overall, Hotelito Azul offers a great experience for travelers looking for a unique and comfortable stay near the beach with exceptional service, beautiful rooms and stunning views.
Soul Beach Hotel & Spa in Playa del Carmen is widely praised for its excellent location, being conveniently close to the vibrant Fifth Avenue and just steps away from the beach. This strategic position allows guests to easily explore local attractions while enjoying a tranquil and serene environment.
The hotel excels with its clean and spacious rooms, characterized by modern décor and thoughtful layouts. Comfort is a recurring theme in guest reviews with cozy beds, pillows and additional amenities such as kitchenettes and elegantly designed balconies. The rooftop pool is particularly notable, offering beautiful panoramic views, a relaxing atmosphere and an overall pleasant experience for guests.
The hotel's staff receives high marks for their friendliness and helpfulness with the reception and service personnel enhancing guests' overall experience through their attentive and welcoming demeanor. Specific individuals like Mary, Martin and Arturo are often mentioned positively, contributing to a harmonious and enjoyable stay.
Although the breakfast offering garners mixed reviews with some appreciating the delicious and freshly prepared dishes, others find the selection limited and the service slow, especially due to the late breakfast hours. Dinner experiences are largely positive with specific dishes like shrimp and fish tempura tacos receiving high praise despite some concerns about the price and variety of the menu.
The spa facilities at Soul Beach Hotel & Spa are frequently highlighted as a must-visit. Guests appreciate the high-quality treatments, relaxing ambiance and beautiful design. However, the absence of free access and some services being seen as overpriced are noted as areas for improvement.
Cleanliness is another strong suit with most guests finding the rooms and facilities to be well-maintained and hygienic. Some occasional lapses do occur but do not overshadow the general perception of a pristine environment.
The WiFi experience at the hotel is mixed; while many guests enjoy reliable internet access, others report inconsistent performance, particularly in the rooms.
The hotel promises a desirable stay for beach lovers, thanks to its proximity to the beach. Appreciative reviews stress the convenience of the location for beach access. Beds and bedding receive particular commendation for their comfort, contributing to restful nights.
Overall, Soul Beach Hotel & Spa is a favored choice for travelers seeking a combination of convenience, comfort and friendly service in Playa del Carmen. While it may not fully live up to the five-star rating it advertises, it provides a quite appealing choice for a relaxing and pleasant vacation with some areas needing minor enhancements.
The Fives Oceanfront in Puerto Morelos offers guests an exceptional beachfront escape that combines modern luxury with the tranquility of a charming beach town. The hotel's prime location grants breathtaking ocean views and easy access to the beach, perfect for those eager to explore the vibrant marine life at the nearby reef. Despite its slightly large presence at the end of the village, the property remains a peaceful retreat with proximity to local dining and activities.
The breakfast offerings delight guests with their flavorful variety and freshness, complemented by extraordinary views from the rooftop terrace. While service can occasionally be slow, the overall dining experience is elevated by delicious meals, particularly the popular ceviches and guacamole, served with pleasing cocktails by attentive staff.
Rooms at The Fives Oceanfront are spacious and stylishly designed, presenting a modern feel combined with ample comfort. The stunning ocean views, luxurious amenities, and immaculate cleanliness create an inviting environment for guests, making them express desires to return. Impressive pools, including the famed rooftop pool with its breathtaking views, provide additional relaxation opportunities alongside the spotless beach, enhanced by friendly and responsive staff.
The hotel's family-friendly features, such as spacious suites and thoughtful touches, make it ideal for relaxing family getaways. Guests consistently commend the exceptional beds for their comfort, contributing to restful nights. Although the property is bustling due to its popularity with all-inclusive vacationers seeking tranquility, the package offers excellent value, particularly for those who appreciate top-notch à la carte dining without additional charges.
Overall, The Fives Oceanfront stands out with its welcoming atmosphere, beautiful design, and attentive service, creating a memorable setting for relaxation and exploration right by the sea.
The Westin Lagunamar Ocean Resort Villas & Spa Cancun offers a superb vacation experience marked by an enviable location and a commitment to cleanliness. Situated across from La Isla Shopping Center, guests enjoy easy access to shopping, dining, and local attractions, all while being mere steps from a serene, expansive beach. The resort's pools, praised for their design and breathtaking ocean views, provide a relaxing alternative to the rough sea, creating a family-friendly atmosphere with entertainment and attentive poolside service.
The rooms, spacious and well-equipped with comforts like full kitchens and laundry facilities, cater to guests seeking convenience and stunning ocean vistas. Despite some reports of outdated furnishings and noise issues, the accommodations generally maintain excellent clean standards, supported by impeccable maid service. Breakfast offerings receive commendation for variety and friendly service, though pricing and dietary options present areas for improvement.
Guests highlight the welcoming staff, consistently noted for their friendliness and attentiveness, contributing to a pleasant stay from check-in to check-out. While some meals at the resort’s restaurants have mixed reviews regarding prices and consistency, the dining experience benefits from enjoyable elements like fire shows and live music.
Overall, The Westin Lagunamar excels with its prime location, cleanliness, and attentive service, offering a strong choice for families and vacationers seeking both relaxation and proximity to Cancun's vibrant offerings. While certain aspects like beds and food pricing may vary in satisfaction, the general consensus underscores a memorable stay in a haven of comfort and beauty.
Nestled in a stunning and tranquil setting on Cozumel island, the Grand Park Royal Cozumel - All Inclusive receives high praise for its prime location. Guests appreciate its proximity to both sandy beaches and downtown attractions, offering a serene retreat that balances relaxation and exploration. The picturesque sea views, despite occasional obstructions from cruise ships, enhance the allure of the resort, making it a favored spot for many. The variety of activities and the enticing all-inclusive package, which includes delicious meals, further elevate the experience.
The breakfast options receive a mix of feedback. The omelette bar and the skill of staff members, like Maria, stand out positively, alongside commendable à la carte dining. However, the breakfast buffet is seen as needing more variety with recurring issues such as long wait times, limited seating, and food shortages. Dinner experiences similarly differ, with particular acclaim directed at the Mexican and Italian restaurants, but some guests encounter long service waits and note a need for improved food quality and variety.
Rooms are appreciated for their spaciousness, cleanliness, and ocean views, with comfortable beds frequently mentioned. However, maintenance issues and noise disturbances are recurring concerns. While some aspects like furniture style and room readiness detract from a fully satisfying experience, the courteous housekeeping staff alleviates some of these shortcomings.
Cleanliness across the property is largely praised, with comments highlighting the immaculate state of the rooms and grounds, complemented by attentive staff, despite some sporadic issues in bathrooms and older areas. Staff, overall, are celebrated for their friendliness and attentiveness, making them one of the resort's standout aspects, significantly enriching the guest experience.
The WiFi service is generally stable, providing sufficient connectivity for guests who enjoy staying connected during their beach getaway, with few disruptions noted. The pools, notably with their breathtaking ocean views and expertly attended infinity pool, add to the resort’s charm, although some find the water chilly and sunbed availability challenging during peak times.
The beach, although small and at times crowded, offers a delightful spot for snorkeling and swimming, showcasing a tranquil cove with diverse marine life, providing an idyllic setting for families. The family-friendly environment, including the engaging Kids Club, makes the resort particularly appealing to families, offering an enriching experience for children and shared enjoyment for all ages.
While positioning itself as a 5-star resort, some guests feel the aging infrastructure falls short of 5-star expectations, despite its beautiful setting and excellent culinary experiences. Overall, the Grand Park Royal Cozumel is a noteworthy all-inclusive choice, attracting travelers with its stunning location and commendable offerings, making it a valuable option for those seeking an affordable yet delightful Cozumel getaway.
IT Boutique Hotel & Restaurant enjoys a prime location in Playa del Carmen, offering a balance of centrality and tranquility. Guests appreciate its proximity to Fifth Avenue and the beach, which allows for easy access to shopping, restaurants, bars and beach clubs without the noise typically associated with the city's heart. The hotel's setting in a quieter part of town ensures restful nights.
The breakfast at the hotel garners praise for its delicious and fresh offerings, especially the variety of egg dishes and healthy options. However, some guests feel the selection is limited and repetitive with a need for more beverage inclusivity and an earlier service start time. Dinner experiences are mostly positive, highlighted by good food quality and a pleasant atmosphere, enhanced by live jazz several times a week, although some find the menu limited and food expensive.
Guests consistently commend the rooms' comfort and spaciousness, highlighting the large king-sized beds, clean and modern décor and amenities such as balconies, air conditioning, minibars and TVs. Some guests have mentioned minor issues with storage space and occasional problems with insulation and the safe. Overall, the rooms provide a high level of comfort and value.
Cleanliness at IT Boutique Hotel & Restaurant is generally well-regarded with many guests noting spotless and well-maintained rooms and facilities. Some mixed reviews mention inadequate bathroom cleaning, but the overall effort in maintaining hygiene is appreciated.
The staff receives high praise for their friendliness and assistance, significantly enhancing guests' experiences. Notable mentions of staff members, like José and Ivan, underline the team's professionalism and hospitality.
Wi-Fi remains a common point of frustration for guests, often described as unstable and poor, particularly in individual rooms and pool areas. Despite this, the rooftop pools are a highlight, offering stunning views and a pleasant, clean atmosphere. Although somewhat small, they provide a great spot for relaxation.
The hotel's proximity to the beach, coupled with free access to the Martina Beach Club, makes it ideal for beachgoers. Guests also appreciate the secure underground parking, which, despite being small, is convenient and free.
The comfortable beds are frequently highlighted as a standout feature, ensuring a pleasant night's sleep. However, while the hotel is advertised as a 5-star establishment, many guests feel it aligns more with a 3 to 4-star rating, citing limited breakfast options and minor maintenance issues. Overall, the hotel offers a charming and pleasant stay but may benefit from meeting higher guests' expectations associated with a 5-star rating.
Overall, Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive is a top-notch hotel that provides guests with exceptional facilities and services. The luxurious atmosphere, friendly and professional staff, high-quality food and beautifully-decorated rooms make for a truly relaxing and enjoyable vacation. The hotel's restaurants are all rated 5 stars and the pizza place near the pool is a must-try for foodies. While the hotel may be pricier than other options in the area, it's worth every penny for the five-star stay. Cancun visitors looking for the best all-inclusive resort in the hotel zone should definitely consider Breathless Cancun Soul Resort & Spa.
Dreams Riviera Cancun Resort & Spa - All Inclusive is a highly recommended resort for those looking for a beautiful beachfront location and exceptional service. The all-inclusive aspect of the hotel with excellent food options is a standout feature that guests have praised. The breakfast options are particularly impressive with a variety of choices and great service. The rooms are spacious and comfortable with some having private plunge pools offering a luxurious experience. The cleanliness of the hotel is also worth noting. The staff are amazing with guests consistently praising their attentive and friendly service. The spa experience is fantastic and definitely a must-visit. Families are well catered for with lots of activities available for children. While there were some negative comments about certain aspects like limited restaurant options, seaweed in the beach or outdated rooms, these were in the minority and did not detract from the overall positive experience. For those looking for a five-star resort in Cancun, Dreams Riviera Cancun Resort & Spa - All Inclusive provides an exceptional vacation spot.
Secrets Akumal Riviera Maya - Adults Only is a beautiful resort located on one of the largest reefs in Mexico, making it a tropical paradise perfect for a relaxing vacation. The beach area is stunning and well-maintained with a turtle sanctuary and marine park close by for exploring. The preferred club ocean view rooms offer breathtaking views of the ocean, making for a quintessential beach getaway. The breakfast is a true delight with fresh and delicious options available. The dining experience has received mixed reviews, but the majority of guests enjoyed the excellent food at the various restaurants. The rooms are spacious, lovely and have comfortable beds, making for a luxurious stay. The cleanliness is excellent throughout the resort with top-notch hospitality and sanitation policies in place. The staff is incredibly friendly, courteous, helpful and professional, going above and beyond to ensure guests have an exceptional stay. The spa is a luxurious and relaxing experience with excellent massages and a tranquil atmosphere. The pools and beach are beautiful and well-cared for with plenty of restaurant and bar options available. The resort is mainly for couples, making it an excellent choice for a romantic trip or a fun stay with adult friends. Overall, Secrets Akumal Riviera Maya - Adults Only is a concept club that's truly worthy of the luxury title, offering an unforgettable vacation in paradise.
The Secrets Playa Mujeres Golf & Spa Resort - All Inclusive Adults Only is a luxurious and exceptional resort that receives overwhelmingly positive reviews from guests. The location on the picturesque beach is stunning and offers a tranquil and exclusive vacation experience. The resort is praised for its beautiful pool and beach areas, including the incredible swim-up pool. The high quality of the staff is highlighted with guests commending them for their attentiveness, friendliness and willingness to go above and beyond. The resort's golf course and excellent dining options receive high marks. Although there were some issues with room cleanliness and certain facilities, guests generally find the accommodations beautiful and modern with excellent cleaning practices. The resort's dedication to cleanliness and health precautions is commended, especially during COVID times. Overall, guests highly recommend Secrets Playa Mujeres Golf & Spa Resort for a relaxing and unforgettable all-inclusive vacation experience, especially for those seeking an exclusive, adults-only retreat.
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