Rabat, 21 Rue De Tunis Quartier Hassan Rabat34.019334,-6.822891(Show on Map)
7.5
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Mercure Shéhérazade Rabat is greatly appreciated for its prime location in a tranquil area of Rabat, which is convenient for both sightseeing and commuting with key attractions like the old town and Hassan Tower nearby. Although the location can occasionally be challenging to find, guests consistently describe it as an ideal base for their stay.
The hotel’s breakfast experience is highly regarded with a buffet offering a wide variety of fresh and delicious options, including notably tasty Danish pastries and eggs. Many guests enjoy having breakfast on the terrace, which adds to the pleasant atmosphere. Although some reviews mention limited options, the overall sentiment is positive, particularly praising the quality and generous portions.
Dinner at the hotel's restaurant receives mixed feedback. While some dishes, such as the chicken tagine with olives, are positively acknowledged, the menu is often described as limited and repetitive. Additionally, issues like dry tagine and overpriced meals detract from the dining experience. Consequently, exploring dining options outside the hotel is suggested by several guests.
The rooms offer a blend of positive and negative aspects. Guests appreciate the cleanliness, comfort and quietness of the rooms with many finding them well-equipped and spacious. However, signs of aging are evident with issues such as peeling paint, stained carpets and cramped spaces, indicating a need for refurbishment and better maintenance.
The hotel maintains a generally high standard of cleanliness with many reviews highlighting good hygiene and amenities. However, some areas, particularly carpets and bathrooms, require more thorough and consistent cleaning.
One of the standout features of Mercure Shéhérazade Rabat is its exceptional staff. Guests commend the friendliness, attentiveness and professionalism of the staff across all departments. Their welcoming demeanor and willingness to assist significantly enhance the overall guest experience.
Lastly, the beds are generally praised for their comfort with many guests appreciating the firm mattresses and quality bedding. Although there are occasional reports of broken beds, the majority of reviews emphasize a comfortable sleeping experience.
Overall, Mercure Shéhérazade Rabat is a well-located hotel with an emphasis on cleanliness and exceptional staff service, making it a comfortable choice for travelers despite some areas in need of improvement.
Categories
Free Wi-Fi
Mercure Shéhérazade Rabat offers complimentary Wi-Fi access to all guests. This service is ideal for business and leisure travelers to stay connected.
Business
Mercure Shéhérazade Rabat features business amenities such as a conference room and projector. The hotel has 77 modern and clean rooms and is located in a quiet residential neighborhood.
3 Star
Located in Hassan, Rabat, this hotel is situated at 21 Rue De Tunis Quartier Hassan Rabat. It provides comfortable rooms and essential amenities, making it a practical choice for a reliable stay.
Sustainability Journey
Adult Only
Room Types
Standard Double RoomThese modern rooms have air conditioning and satellite TV.
Standard Twin RoomThese modern rooms have air conditioning and satellite TV.
Superior Twin RoomThese modern rooms have air conditioning and satellite TV.
Superior Double RoomThe spacious double room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. This double room provides a safe deposit box and a flat-screen TV with cable channels. The unit has 1 bed.
About Mercure Shéhérazade Rabat
Registry or License or Notification Number: 10000HT0614
Guest Reviews
7.5
Good
Review Summaries
Location
The Mercure Shéhérazade Rabat boasts a prominent location in the beautiful area of Rabat, making it a preferred choice among guests. Its proximity to key attractions, such as the old town and Hassan Tower, as well as nearby tram stations, makes it exceptionally convenient for both sightseeing and commuting. The surrounding neighborhood is noted for its tranquility, adding to the hotel's appeal. Guests have repeatedly highlighted the hotel's optimal positioning, describing it as great, perfect and ideal. While the location was challenging to find for some, the overall consensus underscores the benefits of staying in such a well-located establishment.
Breakfast
Mercure Shéhérazade Rabat offers a breakfast experience that has impressed guests with its variety and quality. The breakfast buffet, known for its fresh products, provides a range of delicious options. Many guests have described the breakfast as excellent, hearty and generous with some highlighting the particularly tasty Danish pastries and eggs.
The buffet style allows for a varied and plentiful selection, ensuring there's something for everyone. Guests appreciated the chance to enjoy breakfast on the restaurant's terrace, adding to the pleasant dining atmosphere. Although a few comments mentioned limited options, the overall sentiment towards the breakfast remains positive with remarks on both the cuisine and the setup being favorable.
The breakfast service itself is well-regarded, contributing to a lovely start to the day for many visitors.
Dinner
The dinner experience at Mercure Shéhérazade Rabat's restaurant presents a mixed bag. On the positive side, the food quality, particularly items like the chicken tagine with olives, has been described as very good. Additionally, the breakfast buffet offerings stood out as surprisingly good. However, several guests found the menu limited and repetitive with many dishes frequently unavailable. The price of the dinner is considered too expensive by some and certain dishes have been criticized for issues such as dry tagine and charred chicken thigh without sides. Some patrons even reported an upset stomach following their meal. Overall, the restaurant experience is viewed as average and somewhat discouraging with a suggestion to explore dining options outside the hotel.
Rooms
Mercure Shéhérazade Rabat offers a mixed experience when it comes to their rooms. On the positive side, many guests found the rooms to be clean, comfortable and quiet, contributing to a pleasant stay. The hotel is well-equipped and the facilities in the rooms were generally appreciated by visitors. Some rooms are spacious and very nice, adding to the overall comfort.
However, the hotel shows signs of aging with several guests pointing out that the rooms are starting to deteriorate and degrade. Issues such as peeling paint, a hole in the wall, dirty and stained carpets and a leaking shower head have been noted. Additionally, some rooms are described as small and cramped, making movement difficult. The bathroom conditions also received criticism with comments about cramped spaces and a need for better cleanliness and maintenance.
In summary, while Mercure Shéhérazade Rabat offers clean and comfortable accommodations for many, attention to refurbishment and maintenance could significantly improve the guest experience.
Beds
The beds at Mercure Shéhérazade Rabat generally receive positive feedback for their comfort. Guests frequently describe the beds as very comfortable with several mentioning their preference for the firm mattresses provided. The bedding and pillows also contribute to the overall comfort. However, there are occasional criticisms including reports of broken beds and one instance of a bed having only three legs. Despite these isolated issues, the majority of reviews highlight a positive sleeping experience.
Cleanliness
Mercure Shéhérazade Rabat offers a pleasant and comfortable experience with a focus on cleanliness. Guest reviews often highlight the hotel's good amenities and overall hygiene. Many guests find the hotel to be very clean and well maintained, contributing to a comfortable stay. However, some reviews point out areas in need of improvement, particularly regarding the cleanliness of carpets and bathrooms. While the hotel generally maintains good hygiene, these specific issues suggest that a more thorough and consistent cleaning regimen could enhance the guest experience. Despite these concerns, the hotel's favorable location and clean environment make it a viable option for travelers.
Staff
The reviews of Mercure Shéhérazade Rabat paint a very positive picture of the hotel staff. Guests consistently highlight the friendliness, attentiveness and professionalism of the personnel. Whether it's the reception, restaurant or cleaning staff, their kindness and willingness to help are repeatedly praised. Visitors note the welcoming and warm demeanor of the staff, adding to the overall pleasant experience at the hotel. Excellent service is a common theme with staff going out of their way to ensure guest satisfaction. The consistent friendly and helpful behavior across all staff members makes this hotel stand out. Additionally, the hotel's prime location, quiet atmosphere and good hygiene standards contribute to a comfortable stay.
FAQ
No, Mercure Shéhérazade Rabat doesn't have any pool.
No, a spa isn't available at Mercure Shéhérazade Rabat.
No, Mercure Shéhérazade Rabat doesn't allow dogs.
No, parking facilities aren't available at Mercure Shéhérazade Rabat.
