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Summary of reviewsCitymax Hotel Ras Al Khaimah enjoys a prime location in the heart of Ras Al Khaimah, offering convenient access to major attractions, dining options and shopping centers. Guests appreciate its proximity to popular malls, supermarkets and restaurants. Despite being centrally located, the hotel maintains a tranquil ambiance and offers clean rooms with friendly staff, making it excellent value for money.
The breakfast experience garners positive reviews with guests highlighting the extensive variety of international dishes and the friendly, respectful staff. While some experienced limited options and occasional issues with food availability, the overall impression remains favorable. Dinner at the hotel's on-site restaurants receives mixed feedback with special commendations for the Indian cuisine at Claypot and the cozy ambiance of the Huddle Bar. Although some guests found the options limited and the quality inconsistent, the diverse in-house dining options provide good value.
The hotel rooms are generally praised for cleanliness and comfort, being described as spacious, modern and well-equipped. Guests enjoy the peaceful environment and remarkable views. However, the room sizes were sometimes found too small for families and certain maintenance issues were occasionally noted. Despite these drawbacks, the rooms are considered good value, particularly for short stays or business trips.
Cleanliness throughout the hotel is frequently highlighted with excellent housekeeping services and well-maintained common areas. Staff members across various departments are consistently commended for their friendliness, professionalism and helpfulness, significantly enhancing the guest experience.
WiFi service at the hotel is highly regarded for its speed and reliability, although occasional minor issues were reported. The gym and pool receive a mix of reviews; while some guests appreciate them, others suggest improvements in equipment and operational hours. The rooftop pool, however, is praised for its serene environment and stunning views, despite its small size and limited operational hours.
Parking options are available but receive mixed reviews regarding their convenience and capacity, although some guests find them satisfactory.
Overall, Citymax Hotel Ras Al Khaimah provides a comfortable and clean stay with a strategic location, friendly staff and good value amenities, making it a viable option for travelers, including families. Some areas such as room size, dining options and gym facilities could use improvement, but the general guest experience remains positive. Show more
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Categories
Family Friendly Hotel
This hotel offers a comfortable and convenient stay for families.
Hotel with Swimming Pool
This hotel offers a rooftop pool and a state-of-the-art fitness center. It is located in the Al Nakheel area by the creek.
Outdoor Pool
Business Hotel
This hotel provides a convenient location near Al Manar Mall and Fun City. It offers essential services and amenities suitable for business travelers. The hotel is well-placed for accessing commercial and leisure activities.
Hotel with Parking
Free parking is included at this hotel. Secure parking is also mentioned as being available for guests.
Cheap Hotel
Located in Ras Al Khaimah, this hotel offers affordable accommodations with essential amenities. It provides a practical base for budget-conscious travelers exploring the city and its attractions.
Accessible Hotel
The hotel is described as an 'entire unit wheelchair accessible' property with 'disabled access' and a 'wheelchair accessible lift', ensuring movement throughout the premises.
3-Star Hotel
This hotel offers modern accommodations with free WiFi, a rooftop pool, and a state-of-the-art fitness center. It is located in the Al Nakheel area by the creek, providing easy access to Al Manar Mall and other attractions.
Hotel Taking Steps Towards Sustainability
Hotel with Gym
Hotel with Outdoor Pool
Room Types
Double RoomRooms feature individually controlled air conditioning, a bathtub or shower, an LCD TV, Free Basic Wifi and internet facilities, a workstation with universal sockets, a laptop sized digital safe and a 10" Luxury mattress. Rooms also offer tea and coffee making facilities, an in-room fridge, a direct dial telephone, a media hub for wireless music streaming to the TV, a USB playing and charging socket and an HDMI video, audio and stereo jack.
Twin RoomRooms feature two single beds, individually controlled air conditioning, a bathtub or shower, an LCD TV, Free Basic Wifi and internet facilities, a workstation with universal sockets, and a laptop sized digital safe. Rooms also offer tea and coffee making facilities, an in-room fridge, a direct dial telephone, a media hub for wireless music streaming to the TV, a USB playing and charging socket and an HDMI video, audio and stereo jack.
Family RoomThe Family rooms feature one double bed or a twin bed and truckle bed, as well as individually controlled air conditioning, a bathtub or shower, an LCD TV, Free Basic Wifi and internet facilities, a workstation with universal sockets, and a laptop sized digital safe. Rooms also offer tea and coffee making facilities, an in-room fridge, a direct dial telephone, a media hub for wireless music streaming to the TV, a USB playing and charging socket and an HDMI video, audio and stereo jack.
Twin Room with Extra BedGuests will have a special experience as the twin room offers a rooftop pool. The twin room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The twin room features a wardrobe, a safe deposit box, a tiled floor and a flat-screen TV. The unit offers 2 beds.
Double Room with Extra BedThe rooftop pool is a top feature of this double room. The double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The double room provides a wardrobe, a safe deposit box, a tiled floor, as well as a flat-screen TV. The unit has 2 beds.
Standard Double RoomThis double room features a rooftop pool. The double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Double Room with Creek ViewGuests will have a special experience as this double room features a rooftop pool. The double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The double room provides a wardrobe, a safe deposit box, a tiled floor, as well as a flat-screen TV. The unit offers 1 bed.
Twin Room with ViewGuests will have a special experience as the twin room offers a rooftop pool. The twin room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The twin room features a wardrobe, a safe deposit box, a tiled floor and a flat-screen TV. The unit offers 2 beds.
Triple Room with Creek ViewThis triple room features a rooftop pool. The triple room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The triple room offers a flat-screen TV, a wardrobe, a safe deposit box and a tiled floor. The unit offers 2 beds.
Guest Reviews
8.1
Very Good
Location
Nestled in the heart of Ras Al Khaimah, Citymax Hotel boasts a prime location that is highly appreciated by its guests. The hotel offers effortless access to major attractions, dining options and shopping centers, making it an ideal base for both leisure and business travelers. Guests frequently highlight its proximity to popular malls, supermarkets and restaurants with iconic spots like Al Naeem Mall and Manar Mall just a short walk away. Furthermore, the convenient location near the city bus station simplifies transportation, while easy access to the picturesque corniche area and essential services enhances overall satisfaction. The central positioning of the hotel, right on the main road, ensures that guests can explore the vibrant city center of Ras Al Khaimah with ease. Despite its bustling surroundings, the hotel maintains a tranquil ambiance, complemented by clean rooms and friendly staff. Citymax Hotel Ras Al Khaimah offers an excellent value for money, combining a strategic location with comfort and convenience.
Breakfast
Citymax Hotel Ras Al Khaimah offers guests a breakfast experience that receives mixed reviews with a significant focus on its positive aspects. Many guests highlight the excellent and extensive variety of the breakfast buffet, which includes international hot and cold dishes, making the morning dining experience enjoyable and of good value for money. The food is often described as delicious with specific praise for the Arabic breakfast and tasty omelettes.
Guests also appreciate the friendly and respectful staff, contributing to a pleasant atmosphere during breakfast. The buffet is noted for being abundant and satisfying, often exceeding expectations.
However, there are critiques regarding the limited options and occasional issues with food availability, especially later in the morning. Some guests experienced underwhelming service and in a few cases, noted the quality of certain items, such as salty pancakes or less-than-fresh bread. Despite these varied opinions, the overall impression remains positive with many considering the breakfast good or excellent.
Dinner
Citymax Hotel Ras Al Khaimah offers a varied dining experience with an array of on-site restaurants and bars, providing a mix of cuisines that cater to different tastes. The Indian cuisine at Claypot stands out with many guests praising its great and delicious food. The Huddle Bar also receives positive feedback for its cozy ambiance, good food and drink options, including promotions which seem to be well-appreciated. The Asian restaurant on site garners favorable comments for its tasty meals.
However, not all dining experiences are consistent. While some guests find the buffet dinner nice and the food generally yummy, others feel that the options are limited and the quality varies. There are mixed reviews about the room service with one guest noting that their dinner was acceptable but not particularly memorable. Additionally, some reviews highlight issues with specific items like the hamburger at the bar and a pizza, which were not up to expectations.
While the paralel street offers multiple dining alternatives outside the hotel, Citymax ensures its guests have decent in-house options. Despite some inconsistencies, the overall dining experience at the hotel provides good value, especially with standout establishments like Claypot and the Huddle Bar delivering satisfactory and sometimes excellent meals.
Rooms
Citymax Hotel Ras Al Khaimah receives generally positive feedback for its rooms with many guests highlighting the cleanliness and comfort. The rooms are described as spacious, modern and featuring good amenities such as electric kettles. Many noted the rooms' cleanliness and tidy state with some reviewers particularly praising the fresh scent upon entering.
Several guests enjoyed the breathtaking views, especially those overlooking the harbor and they appreciated the peaceful and quiet environment. The rooms are well-furnished and the overall ambience is often described as lively and bright.
However, there are some criticisms. Common issues include small room sizes with some guests finding them too cramped for families. Problems with maintenance, such as dirty curtains, malfunctioning soap dispensers and bugs, were occasionally noted. Some reviewers found the beds small and uncomfortable and a few mentioned that the rooms could be better cleaned with specific areas like behind doors and under beds being neglected.
Despite these drawbacks, many guests feel the rooms offer good value for money and are adequate for short stays or business trips. The hotel staff generally receive praise for their friendliness and responsiveness. The hotel’s location is also appreciated for its convenience, being accessible to malls and supermarkets.
Overall, while Citymax Hotel Ras Al Khaimah has some areas that could use improvement, it provides a comfortable and clean stay with a range of positive amenities, making it a viable option for travelers seeking a budget-friendly accommodation.
Beds
Citymax Hotel Ras Al Khaimah has garnered mixed feedback regarding its beds with many guests appreciating the overall comfort but others noting areas for improvement. On the positive side, several reviews highlight that the beds are comfortable with some guests finding them meeting expectations, describing them as very comfy and even comparing one to sleeping on a cloud. The hotel seems to offer very clean and comfortable sleeping arrangements in many instances and some found the bed sizes to be adequate for a good night's rest.
However, there are also consistent concerns regarding bed size and comfort. Numerous reviews point out that the beds are too small, particularly for two people, which can be a significant drawback for couples or those used to larger beds. The hardness of the mattresses was also a common critique with some guests finding them uncomfortably firm. Pillows occasionally fell short of expectations as well, needing either upgrades or being described as too soft or thin.
Additionally, some guests mentioned their dissatisfaction with the stability and overall quality of the beds, indicating that improvements could be made to meet a higher standard of comfort. Despite these issues, some guests found the overall experience very comfortable, suggesting that the property might be a good fit for those who prioritize cleanliness and standard comfort over luxury bedding.
Cleanliness
Citymax Hotel Ras Al Khaimah consistently receives praise for its cleanliness with many guests highlighting the well-maintained and tidy rooms. The hotel's location near the city center adds to its appeal, making it both convenient and pleasant. Numerous reviewers appreciated the organized facilities and cooperative staff, especially noting the excellent housekeeping service. The atmosphere is frequently described as peaceful, clean and comfortable with clean linens and modern, well-appointed rooms.
Guests often mention the cleanliness of the common areas and the overall upkeep of the property. Several reviews commend the fresh, pleasant smell throughout the hotel. The facilities, including the modern, vibrant rooms and reasonably priced accommodations, are a significant plus. The friendly and efficient staff further enhances the guest experience with special mentions for outstanding housekeeping members.
However, a few concerns were noted, particularly regarding inconsistencies in room cleaning, occasional sightings of bugs and some areas not meeting the expected cleanliness standards. Despite these isolated issues, the general sentiment remains highly positive with many guests recommending the hotel for its exceptional cleanliness and value for money.
Staff
Citymax Hotel Ras Al Khaimah stands out for its remarkably friendly and helpful staff, consistently making guests feel welcome and well-cared for during their stay. Many visitors commend the exceptional reception team with special mentions for Mr. Sameh, Amira, Angeline, Nica, Prakash and Milad for their professionalism and dedication. The smooth and speedy check-in processes receive high praise, reflecting a well-organized front desk.
Housekeeping also garners positive feedback for maintaining clean and comfortable rooms with standout mentions for staff like Mr. Ali, Ramesh and Subash who go above and beyond. Guests appreciate the warm hospitality shown by security personnel and other staff members like Yakub and Robert, who are noted for their helpfulness and friendly demeanor.
Guests enjoy the pleasant interactions with various staff members across different departments, highlighting their courteous and accommodating nature. The positive attitude and efficiency of employees, from those managing the swimming pool to the front office, contribute significantly to the overall guest experience.
However, a few reviews indicate occasional lapses in service quality with some staff members described as unfriendly or unapproachable. Despite these few negative remarks, the overall sentiment remains strongly affirmative, underlining the exceptional customer service and hospitality that make Citymax Hotel Ras Al Khaimah a favored choice for many travelers.
Wi-Fi
Citymax Hotel Ras Al Khaimah boasts an impressive array of positive reviews regarding its WiFi service. Guests frequently highlight the high speed and excellent quality of the internet connection, describing it as fast, amazing and without disconnections. The signal strength is commendable with WiFi working well throughout the hotel premises. Additionally, the hotel provides convenient digital connections with USB charging ports in the rooms, enhancing the overall connectivity experience. Some reviews do note occasional issues, such as the TV not being connected to WiFi or the internet being slightly slow at times. Overall, the internet service at Citymax Hotel Ras Al Khaimah is generally praised for its reliability and speed.
Gym
The gym at Citymax Hotel Ras Al Khaimah garners mixed reviews from guests. While some appreciate the presence of a sports club and commend the gym as excellent for a 3-star hotel, others are not as pleased, noting that the equipment isn't very complete and the gym is tiny. Positive remarks highlight that the gym is fully equipped and perfect for their needs with specific praise for the pleasant and helpful staff, particularly Mr. Dastageer. However, several guests believe the gym facilities lack in comparison and would benefit from more equipment and better maintenance. Additionally, the gym's opening hours are considered inconvenient by some visitors. Despite these varied opinions, the hotel’s overall fitness offerings, including a good pool, add value to the stay.
Pool
Nestled in Ras Al Khaimah, Citymax Hotel offers a rooftop swimming pool that captivates with its stunning views. The pool area, while clean and well-maintained, provides a peaceful retreat, ideal for families and serene relaxation. Guests have appreciated the inviting ambiance and the smooth interaction with the staff, noting the serene environment and smooth operational efficiency.
While the pool is praised for being a great spot for sunbathing and offering a beautiful view from the rooftop, some have commented on its small size and limited depth of 1.2 meters. This, however, might be suitable for families with children, ensuring a safer swimming experience. The pool area is generally not crowded, allowing guests to enjoy their time without disturbance.
Some concerns have been raised regarding the pool’s operational hours, which close at 6 pm and the lack of temperature control, resulting in occasionally cold water. Despite these minor inconveniences, guests have found the pool attendant to be helpful and the rooftop ambiance, including an adjacent pool bar, adds to the appeal.
Overall, the rooftop pool, along with the well-equipped gym, forms a significant part of the hotel's recreational offerings, providing a refreshing oasis for guests amidst the charming cityscape of Ras Al Khaimah.
Parking
Citymax Hotel Ras Al Khaimah offers various parking options to its guests, including free underground and outdoor parking. Despite the availability, however, the parking situation receives mixed reviews. While some guests appreciate the basement parking, noting its usefulness and security for vehicles like motorcycles, others find it challenging due to tight spaces and off-road conditions at the entry.
External parking provides an alternative, though it is often described as limited and occasionally full. There are plenty of parking spots around the hotel, but they are not always convenient or clean. Bigger vehicles may struggle to fit in the tight parking spaces available. Additionally, the basement parking can be unsafe for both walking and vehicle tyres due to its condition.
There are mentions of the hotel not having valet parking services and an absence of clear signage that sometimes leads guests to park on the side of the property. Limited covered parking and small capacity add to the drawbacks. Despite these issues, guests who managed to secure a spot found the parking satisfactory for their needs.
Family
Citymax Hotel Ras Al Khaimah is generally seen as suitable for families, offering rooms that are clean, comfortable and spacious. Many previous guests have found the environment to be friendly and welcoming and there are positive remarks about the hotel being family-friendly and suitable for children. Families particularly appreciate the pool, which is a hit with kids.
However, some reviewers have highlighted certain areas for improvement. There are concerns about noise and overall comfort with specific mentions of issues such as small beds and the lack of extra beds for children. Additionally, some families have noted that the hotel does not cater well to specific family entertainment needs, citing the absence of secure pool facilities designated for family use. Despite these points, the hotel provides family accommodation and parking and efforts are made to personalize stays, such as room preparations for special family occasions. Overall, while the hotel has its shortcomings, it still manages to provide a pleasant stay for many families.
3 Star
Citymax Hotel Ras Al Khaimah, a 3-star property, provides a surprising level of comfort and satisfaction despite its moderate rating. Many guests found their stay to be better than several 3-star hotels in Europe, describing the hotel as excellent for its grade. Though some noted that the staff service can be inconsistent, which might be attributed to the hotel's affordability, others highlighted the exceptional service often experienced, feeling it exceeded typical three-star standards.
The hotel's location near commercial centers adds to its convenience and appeal, making it a value-for-money choice for travelers. Guests appreciated the room sizes, which are considered good for a 3-star property, enhancing the overall stay experience. While some felt the price was steep for a 3-star rating, many agreed that the hotel meets and occasionally surpasses the expectations set for its category. Overall, Citymax Hotel Ras Al Khaimah delivers a satisfying experience with solid facilities and services, making it a recommendable option among similar hotels.
Business
Citymax Hotel Ras Al Khaimah is praised for being a business-friendly accommodation, ideal for professionals and budget-conscious travelers. Reliable WiFi and valuable business services support the needs of corporate guests. The hotel is known for its friendly and cooperative staff, particularly at breakfast and security. Its clean and comfortable rooms enhance the stay. The location is optimal for work-related travel, making it convenient for tasks around the city. Overall, it offers good value for money without compromising on essential amenities for business travelers.
Accessible
The Citymax Hotel Ras Al Khaimah stands out for its prime location and accessibility, making it an excellent choice for guests with disabilities. The hotel's proximity to the city center and its easy access to nearby malls, restaurants and services contribute to a convenient and enjoyable stay. Guests appreciated its clean and accessible environment, as well as the straightforward check-in and check-out processes.
The facility's accessible rooms and amenities, along with its location in the heart of the city, allow for seamless navigation around the area. The proximity to key locations, including shopping centers and business meeting points, further enhances its appeal. Overall, the hotel’s newness and accessibility from main roads make it a standout option for travelers looking for comfort and convenience.
Outdoor Pool
Citymax Hotel Ras Al Khaimah features an outdoor pool that guests frequently describe using phrases such as rooftop swimming pool and great outdoor pool. The pool, while described as nice and open, has been noted as both not deep and only 1.2 meters deep. Some guests mentioned that the rooftop pool area feels a bit dated. While the swimming pool isn't particularly large or deep, the presence of a helpful pool attendant enhances the overall experience.
Yes, Citymax Hotel Ras Al Khaimah has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Citymax Hotel Ras Al Khaimah.
No, Citymax Hotel Ras Al Khaimah doesn't allow dogs.
Yes, parking facilities are available at Citymax Hotel Ras Al Khaimah.