Recife, 290 Rua Manoel de Brito-8.086676,-34.888254(Show on Map)
7.3
Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Sun Smart Hotel receives varied reviews from guests with many praising its strategic location near popular spots like RioMar Shopping Mall, local markets, Boa Viagem beach and downtown Recife, offering easy access for shopping, dining and commuting. The hotel also boasts modern facilities and good internet access inside. However, the surrounding neighborhood, characterized by a narrow, poorly lit street next to an overpass, raises safety concerns for many guests, especially at night, due to the presence of homeless individuals and ongoing construction. The difficulty in finding the hotel due to inadequate signage further complicates the situation.
A common shortfall noted by guests is the lack of breakfast service, despite being advertised. Instead, the hotel offers a mini-market with limited ready-made items that guests feel do not suffice as a traditional breakfast replacement. Some guests find written tips for nearby breakfast places convenient, but overall, a more comprehensive breakfast offering is desired.
The hotel rooms are commended for their cleanliness, practicality and modern amenities. Guests appreciate the immaculate condition, comfortable beds and effective air conditioning. However, the rooms are frequently mentioned as being small, often lacking windows, which affects ventilation and may feel cramped. Noise disturbances due to inadequate soundproofing and minor maintenance issues like sewage smells and poor plumbing are also noted. The minimalist design, while modern, may feel sterile to some with the absence of mini-fridges, bedside outlets and sufficient pillows being additional drawbacks.
Overall, cleanliness is a highlight of Sun Smart Hotel with guests praising the high standards of hygiene maintained throughout the premises, from the common areas to the rooms. The professional housekeeping staff is noted for their diligence and efficiency in keeping the environment tidy and welcoming.
The hotel's staff, primarily managed through an app and WhatsApp support, is appreciated for their friendliness and helpfulness. The ease of check-in and check-out processes through the app is seen as a plus, although some guests face occasional GPS issues and app usage challenges. The absence of a physical reception desk is noted, but the quick and attentive response from the WhatsApp support team generally offsets this concern. Some guests experience communication challenges and conflicting information, but the overall customer service is positively regarded.
Wi-Fi at Sun Smart Hotel elicits mixed feedback. While many guests commend the high-speed and reliable internet service, others report inconsistent connectivity and weak signals in certain areas. Some guests experience no internet or have trouble with specific devices, like laptops.
The beds receive generally positive reviews for their comfort with many guests reporting a good night's sleep on modern and high-quality beds. However, some guests encounter issues with unpleasant smells and thin pillows, along with the lack of essential furniture like bedside tables and the absence of headboard lamps, which are seen as minor inconveniences.
In summary, Sun Smart Hotel is appreciated for its modern, clean and practical amenities, strategic location and efficient autonomous service. However, improvements in breakfast offerings, room amenities, neighborhood safety and consistent Wi-Fi service could significantly enhance the overall guest experience.
Free Wi-Fi
Located on Rua Manoel de Brito, this hotel provides free Wi-Fi. This accommodation ensures guests can stay connected during their stay.
Small
Room Types
Double RoomThe double room offers air conditioning and a wardrobe, as well as a private bathroom featuring a shower. The unit offers 1 bed.
ApartmentThe air-conditioned apartment has 1 bedroom, 1 bathroom and a kitchen. Meals can be prepared in the well-fitted kitchen, which is fitted with a refrigerator, an oven and a microwave. This apartment features a coffee machine, a wardrobe and a flat-screen TV. The unit has 1 bed.
Budget Twin RoomThe unit offers 2 beds.
Basic Triple RoomThe unit has 3 beds.
Guest Reviews
7.3
Good
Review Summaries
Location
'Sun Smart Hotel' enjoys a highly varied perception regarding its location. Guests appreciate its proximity to key areas such as RioMar Shopping Mall, local markets, Boa Viagem beach and downtown Recife, making it accessible for shopping, dining and commuting, especially by Uber. The convenience and modernity inside the hotel, coupled with good internet and ease of entry, are also positively noted.
However, many reviewers also express significant concerns about safety and accessibility. The hotel is situated in a narrow, deserted street next to an overpass and viaduct, areas that are often described as dangerous and poorly lit, especially at night. The presence of homeless individuals and ongoing construction further detracts from the sense of security and ease of finding the location.
The lack of clear signage and a poorly visible facade make it difficult for both guests and Uber drivers to locate the hotel. For some, the remote and desolate environment creates a heightened perception of insecurity, making late arrivals and early departures particularly concerning.
While the cost-benefit ratio is appreciated by some, the surrounding neighborhood's risky elements — including the nearby favela and inadequate parking — make it less appealing for others. Despite the great indoor facilities and location conveniences, the external environment heavily influences the overall guest experience at 'Sun Smart Hotel.'
Breakfast
Sun Smart Hotel falls short of guest expectations when it comes to breakfast offerings. Despite being mentioned in advertisements, breakfast is notably absent upon arrival. Guests frequently comment on the lack of breakfast options and the absence of any traditional breakfast service. The hotel does offer a mini market with ready-made chocolates, juices, cookies and some processed products available for purchase, but these do not substitute for a full, varied breakfast spread.
Some guests have noted the convenience of having written tips for nearby places to have breakfast, but overall, the lack of an inclusive breakfast and the limited on-site options leave many wishing for a more comprehensive solution. The mini market within the hotel seems to be insufficient for those expecting a traditional breakfast experience.
Improving the breakfast service with more options and guidance could significantly enhance the stay for future guests.
Rooms
At Sun Smart Hotel, the guest rooms offer a blend of cleanliness, practicality and modernity, receiving praise for their immaculate condition and comfortable amenities. Many visitors appreciated the new and well-organized facilities, as well as the presence of comfortable beds with fluffy sheets and strong air conditioning. The accommodations are functional and suitable for short stays, particularly for travelers who prioritize essential amenities without a need for luxury.
However, the rooms tend to be very small and frequently lack windows, leading to a cramped and poorly ventilated environment. Noise disturbances are also a common issue with many rooms suffering from inadequate soundproofing. Despite the newness of the structure, some guests reported unfinished construction and maintenance issues, like sewage smells and poor plumbing.
A notable downside is the absence of certain conveniences in the rooms, such as mini fridges, bedside outlets and sufficient pillows. Additionally, the minimalist design, though modern, may feel sterile to some and privacy can be compromised due to thin walls and proximity to other rooms.
Overall, Sun Smart Hotel excels in maintaining clean, modern spaces with basic comforts, making it an attractive option for those seeking practicality over opulence. However, the small size of the rooms and lack of certain amenities may be a deterrent for some travelers.
Beds
The reviews of Sun Smart Hotel's beds present a mixed but generally positive picture. Many guests commend the beds for being comfortable, often highlighting terms like modern, very comfortable and good bed. The comfort of the beds seems to be a consistent high point with several guests reporting an excellent bed and praising the high-quality bed, pillow and sheets. Additionally, a good night's sleep is frequently mentioned, supported by comfortable and clean beds and fluffy sheets.
However, there are some detractors who point out various issues. Complaints include unpleasant smell and uncomfortable bed, as well as observations of thin pillows and bed linen being either missing or inadequate. Some guests noted the use of bad pillows with some calling them thin or mentioning only one pillowcase provided. The lack of essential furniture like bedside tables and the absence of lights or lamps on the headboard were also highlighted as inconveniences.
Despite some negative points, which include references to sandbags as pillows and instances of beds being moved during housekeeping, most guests seem to be satisfied with the comfort and quality of the beds. The hotel's location and its suitability for short stays also contribute positively to the overall experience.
Cleanliness
The Sun Smart Hotel has garnered a lot of praise for its cleanliness and organization with many guests noting the high standards of hygiene maintained throughout the premises. The common areas are impeccably clean and the rooms are described as spotlessly clean, new and well-maintained. The hotel environment is consistently highlighted as being organized, tidy and fresh-smelling, which contributes to an overall comfortable and welcoming atmosphere.
Guests appreciate the hotel's commitment to cleanliness, which is evident from the well-done daily organization and efficient upkeep of both the rooms and common spaces. The cleaners are noted for their professionalism, working diligently to ensure that every area of the hotel is sanitized and orderly.
Although there have been occasional issues reported, such as dirty skylights and mirrors, smelly bathrooms and the presence of insects, these seem to be exceptions rather than the norm. The general consensus among guests is that the hotel excels in providing a clean and convenient stay with the attentive housekeeping staff playing a significant role in maintaining these high standards. The cleanliness and hygiene of the Sun Smart Hotel make it a standout choice for travelers looking for a tidy and comfortable lodging experience.
Staff
Sun Smart Hotel offers a unique experience where much of the process is managed autonomously through an app and WhatsApp support. Guests appreciated the ease of the check-in and check-out processes, which are facilitated by the app, although some mentioned occasional struggles with GPS mislead and app usage. The absence of a physical reception might be unusual for some, but many guests found the WhatsApp support team to be helpful and quick in responding to queries.
The friendliness and helpfulness of the staff, particularly those available via WhatsApp and the housekeepers, were frequently praised. Housekeepers are noted for their politeness and the excellent service they provide. Guests specifically mentioned quick and attentive responses from the support team, contributing positively to their experience.
However, there were concerns about the absence of on-site staff, which sometimes led to difficulties in receiving immediate assistance and addressing issues directly. Some found the communication through the app and WhatsApp disorganized at times with conflicting information and evasive answers from the support team. Despite these hiccups, the overall customer service was generally regarded as friendly and supportive, providing a balance between guest autonomy and available assistance.
Wi-Fi
Reviews of the Wi-Fi at Sun Smart Hotel present a mixed picture. On the positive side, many guests highlight the presence of high-speed internet, describing it as fast, reliable and of quality. Some appreciated the free and well-functioning Wi-Fi with mentions of excellent, good and perfectly functioning internet connections and even a room equipped with a Smart TV that works perfectly in tandem with the Wi-Fi.
However, a significant number of guests reported issues. Common complaints include Wi-Fi that is unstable, slow, or doesn't connect properly in the room. Some described experiencing no internet at all or very weak signals with instances of unreliable and sometimes completely non-functional Wi-Fi. There were also mentions of the internet not working on certain devices, such as laptops and issues with both the Wi-Fi and TV operations.
Overall, while some guests find the Wi-Fi service at Sun Smart Hotel satisfactory and even excellent, others face considerable challenges, suggesting room for improvement in the hotel's internet services.
FAQ
No, Sun Smart Hotel doesn't have any pool.
No, a spa isn't available at Sun Smart Hotel.
No, Sun Smart Hotel doesn't allow dogs.
No, parking facilities aren't available at Sun Smart Hotel.
