SureStay Plus Hotel by Best Western Reno Airport
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Summary of reviewsThe SureStay Plus Hotel by Best Western Reno Airport largely garners positive feedback, making it a convenient choice, particularly for travelers utilizing Reno Airport. Its outstanding location, just a short walk or shuttle ride away from the airport, is consistently praised, offering a quiet, hassle-free atmosphere without sacrificing accessibility to nearby amenities. The hotel’s staff is highly commended for their friendliness and professionalism, contributing consistently to a pleasant guest experience.
Guests find the accommodations spacious and mostly clean, appreciating the comfortable and tidy environment. The comfortable beds are often highlighted as a positive feature, although some reported inconsistencies in comfort and quality across different rooms, suggesting areas for improvement in bedding. The dining experience, both for breakfast and dinner, is largely praised for its quality and the pleasant service provided, although some guests noted occasional stock issues and wished for a complimentary breakfast option.
Parking facilities, including long-term options and the efficient shuttle service, enhance convenience for travelers, even though some improvements in communication about parking fees are suggested. While criticisms regarding outdated decor, maintenance issues, and occasional lapses in cleanliness are present, many guests appreciate the hotel's cleanliness and comfort. Overall, the SureStay Plus Hotel stands out for its location, attentive staff, and dining offerings, though some modernization could further enhance the guest experience.
Categories
Guests find the accommodations spacious and mostly clean, appreciating the comfortable and tidy environment. The comfortable beds are often highlighted as a positive feature, although some reported inconsistencies in comfort and quality across different rooms, suggesting areas for improvement in bedding. The dining experience, both for breakfast and dinner, is largely praised for its quality and the pleasant service provided, although some guests noted occasional stock issues and wished for a complimentary breakfast option.
Parking facilities, including long-term options and the efficient shuttle service, enhance convenience for travelers, even though some improvements in communication about parking fees are suggested. While criticisms regarding outdated decor, maintenance issues, and occasional lapses in cleanliness are present, many guests appreciate the hotel's cleanliness and comfort. Overall, the SureStay Plus Hotel stands out for its location, attentive staff, and dining offerings, though some modernization could further enhance the guest experience.
Family Friendly Hotel
This hotel provides essential amenities and services suitable for families. It is conveniently located near the airport.
Hotel with Parking
The hotel provides parking facilities for guests. The hotel offers free self-parking.
Accessible Hotel
The hotel provides accessible rooms and facilities for guests with disabilities. Exact details of accessible features not available.
Hotel with Gym
SureStay Plus Hotel by Best Western Reno Airport includes a fitness center.
3-Star Hotel
The hotel is a reliable option near the airport. The hotel provides essential amenities and a comfortable stay for travelers. It is a convenient choice for those needing airport access.
Hotel with Outdoor Pool
SureStay Plus Hotel features an outdoor pool. The pool is a key amenity for travelers, providing relaxation and recreation.
Hotel with Rooms With Fireplace
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Guest Reviews
The SureStay Plus Hotel by Best Western Reno Airport enjoys widespread appreciation for its prime location, especially for travelers seeking quick and easy access to Reno Airport. Its proximity makes it a top choice for guests with early morning flights or those who value a hassle-free airport commute, as it's conveniently positioned just a short walk or brief shuttle ride away. Guests frequently highlight the hotel's remarkably close placement, often describing it as almost directly across from the airport. This strategic location enhances the overall convenience, allowing for straightforward airport pickups and drop-offs. Despite being so near the airport, the hotel maintains a commendable quiet atmosphere, offering a comfortable and clean stay with spacious rooms. Coupled with its efficient check-in and check-out procedures, the hotel’s location proves ideal for travelers seeking a practical base for both airport access and easy navigation to nearby amenities.
Guests of the SureStay Plus Hotel by Best Western Reno Airport generally report a mix of experiences with the breakfast offerings. On the positive side, many guests have described the breakfast as delicious and praised the quality of the service and the breakfast restaurant. Some guests specifically highlighted the breakfast burrito as a standout dish. The outside courtyard also received positive mentions as a pleasant spot for enjoying a meal. However, there are a number of guests who were disappointed by the lack of a complimentary breakfast, as no continental breakfast is included with the stay. Some guests mentioned the unavailability of breakfast due to staffing issues or early departure times, which suggests that breakfast services might be inconsistent. While there is no breakfast included, guests have access to a separate restaurant offering breakfast at a discounted rate, and a shuttle service is available. Occasionally, guests were offered a to-go breakfast sack as an alternative. Overall, guests should consider checking the current breakfast arrangements in advance when planning their stay.
The dining experience at SureStay Plus Hotel by Best Western Reno Airport generally receives praise for its quality and value. Guests frequently point out that the food is very good, and the restaurant is described as great, making it a worthwhile option for dining in. Meals at the bar also garner positive remarks, indicating consistency in quality throughout the hotel's dining options. Interactions with the staff at the onsite restaurant bar are noted as pleasant, enhancing the overall dining experience. However, some reviews mention stock issues and occasional closures, so it's advisable to check availability, especially if timing is a concern. Despite these minor inconveniences, the restaurant presents a compelling option for a satisfying meal.
The SureStay Plus Hotel by Best Western Reno Airport offers spacious and comfortable accommodations that many guests have found satisfactory. The rooms are consistently described as clean and tidy, with large layouts that comfortably accommodate multiple guests. Amenities like a fridge, microwave, and TV contribute to a pleasant stay, and the comfortable beds are a notable highlight for many visitors. Staff interactions are often positive, with guests appreciating the friendly and helpful service.
Despite these positives, some aspects of the rooms reveal the hotel's dated infrastructure. Issues like unpleasant odors, outdated decor, and occasional maintenance problems, such as broken fixtures and thin walls, have been noted. Some guests faced discomfort due to temperature control issues and noise disturbances. Additionally, a few reported unclean conditions in specific areas, indicating a need for more consistent housekeeping standards.
Overall, while the hotel provides a spacious and comfortable environment that is conveniently located near the airport, it could benefit from updates and improvements to ensure a consistently high-quality experience for all guests.
The beds at the SureStay Plus Hotel by Best Western Reno Airport evoke mixed feelings among guests. Many reviews highlight the comfort and cleanliness of the beds, with several guests enjoying a very comfortable sleep, praising the beds as comfortable and fabulous. Others mention that they liked both the bed and shower pressure, indicating overall satisfaction with the basic amenities.
However, there is also significant feedback pointing to a need for improvement. Several guests found the beds uncomfortable, describing them as hard and in dire need of replacement. Phrases like "mattresses were as hard as a rock" and "the mattress was old and had big divots in it" suggest a variance in the experiences, possibly pointing to inconsistencies across different rooms.
Pillows, too, drew criticism, with some noting them as too hard, which affected sleep quality. While there are guests who found satisfaction in a good night's sleep, others strongly felt the need for newer and more comfortable bedding solutions to enhance the overall experience.
SureStay Plus Hotel by Best Western Reno Airport receives mixed reviews about its cleanliness, with many guests highlighting positive aspects. Travelers consistently note the clean and comfortable nature of the rooms, often mentioning that the accommodations are well-maintained and spacious. The bedding garners particular praise for its cleanliness, contributing to an overall sense of comfort during guests' stays. The hotel's convenient location near the airport adds to its appeal, alongside a setting that is often described as both clean and comfortable.
However, some guests highlight areas in need of improvement that detract from the hotel's appeal. Reports of mold in bathrooms, outdated fixtures, and dirty carpets occasionally mar the hotel’s reputation. Issues such as insufficient staffing, outdated rooms, and the occasional lack of essential amenities like extra toilet paper are noted as areas needing attention. Despite these drawbacks, the friendly and attentive staff are often recognized for enhancing the guest experience, balancing out some of the hotel's deficiencies. Overall, while some areas show signs of wear and require updates, many guests appreciate the cleanliness and comfort provided.
The SureStay Plus Hotel by Best Western Reno Airport receives high praise from guests for its exceptional staff. Many reviewers highlighted the friendliness and helpfulness of the team, noting their accommodating nature and prompt attention to guests' needs. Whether it's the front desk personnel, cleaning, or security staff, all members are commended for their polite and efficient service. Despite occasional understaffing, the staff manages to maintain a pleasant and attentive demeanor, ensuring guests feel valued and welcomed. The hotel's manager is specifically mentioned as being outstanding, contributing to a positive guest experience. Guests frequently appreciate the personalized care they receive, from welcoming check-ins to resolving reservation issues with patience and professionalism. Situated close to the airport, the hotel provides not just convenience but also a team ready to assist with a smile, enhancing the overall stay with their friendliness and dedication.
SureStay Plus Hotel by Best Western Reno Airport offers a variety of parking options that guests generally find convenient, especially for those flying in and out of Reno Airport. Many appreciate the long-term parking available, as it allows for easy car accommodation during trips extending for several days or even a week. The proximity of the parking to both the hotel entrance and rooms is a noted advantage, ensuring accessibility and ease of use.
The shuttle service provided by the hotel is frequently highlighted for its convenience and efficiency, with guests complimenting the promptness and friendliness of the shuttle drivers, which enhances the overall parking and transit experience.
Guests also appreciate the abundance of parking spaces, though some believe improvements could be made, such as better lighting in the parking lot to enhance safety and deter any potential security issues at night. While numerous guests benefit from free parking, others have encountered unexpected costs for parking packages and additional fees for pets, suggesting a need for clearer communication on parking pricing and packages.
A few guests have felt the hotel itself could benefit from maintenance updates, but overall, the strategically located parking combined with the reliable shuttle service provides a satisfactory experience for travelers seeking ease and efficiency during their stay at the SureStay Plus Hotel by Best Western Reno Airport.
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Location
Breakfast
Dinner
Rooms
Despite these positives, some aspects of the rooms reveal the hotel's dated infrastructure. Issues like unpleasant odors, outdated decor, and occasional maintenance problems, such as broken fixtures and thin walls, have been noted. Some guests faced discomfort due to temperature control issues and noise disturbances. Additionally, a few reported unclean conditions in specific areas, indicating a need for more consistent housekeeping standards.
Overall, while the hotel provides a spacious and comfortable environment that is conveniently located near the airport, it could benefit from updates and improvements to ensure a consistently high-quality experience for all guests.
Beds
However, there is also significant feedback pointing to a need for improvement. Several guests found the beds uncomfortable, describing them as hard and in dire need of replacement. Phrases like "mattresses were as hard as a rock" and "the mattress was old and had big divots in it" suggest a variance in the experiences, possibly pointing to inconsistencies across different rooms.
Pillows, too, drew criticism, with some noting them as too hard, which affected sleep quality. While there are guests who found satisfaction in a good night's sleep, others strongly felt the need for newer and more comfortable bedding solutions to enhance the overall experience.
Cleanliness
However, some guests highlight areas in need of improvement that detract from the hotel's appeal. Reports of mold in bathrooms, outdated fixtures, and dirty carpets occasionally mar the hotel’s reputation. Issues such as insufficient staffing, outdated rooms, and the occasional lack of essential amenities like extra toilet paper are noted as areas needing attention. Despite these drawbacks, the friendly and attentive staff are often recognized for enhancing the guest experience, balancing out some of the hotel's deficiencies. Overall, while some areas show signs of wear and require updates, many guests appreciate the cleanliness and comfort provided.
Staff
Parking
The shuttle service provided by the hotel is frequently highlighted for its convenience and efficiency, with guests complimenting the promptness and friendliness of the shuttle drivers, which enhances the overall parking and transit experience.
Guests also appreciate the abundance of parking spaces, though some believe improvements could be made, such as better lighting in the parking lot to enhance safety and deter any potential security issues at night. While numerous guests benefit from free parking, others have encountered unexpected costs for parking packages and additional fees for pets, suggesting a need for clearer communication on parking pricing and packages.
A few guests have felt the hotel itself could benefit from maintenance updates, but overall, the strategically located parking combined with the reliable shuttle service provides a satisfactory experience for travelers seeking ease and efficiency during their stay at the SureStay Plus Hotel by Best Western Reno Airport.
Yes, SureStay Plus Hotel by Best Western Reno Airport has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at SureStay Plus Hotel by Best Western Reno Airport.
No, SureStay Plus Hotel by Best Western Reno Airport doesn't allow dogs.
Yes, parking facilities are available at SureStay Plus Hotel by Best Western Reno Airport.
Yes, SureStay Plus Hotel by Best Western Reno Airport has a gym.
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