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Summary of reviewsIntercity Ribeirão Preto frequently earns praise for its strategic location, providing easy access to key city points, shopping centers, restaurants and highways, making it ideal for both business and leisure travelers. Despite its proximity to the Anhanguera Highway, the hotel maintains a quiet and restful environment.
The hotel is commended for its modern and clean facilities, accompanied by a comfortable ambiance in the rooms, which are often described as spacious, well-organized and equipped with modern decor and furniture. Guests appreciated the large, comfortable beds and effective air conditioning, although the quality of linens and pillows occasionally received criticism. Some found the rooms inadequately lit and noted issues like worn-out towels and inconsistent cleanliness.
Breakfast at the hotel is mostly celebrated for its variety and quality with many guests enjoying a wide selection of fruits, cold cuts and baked goods. While well-organized and abundant, peak times can lead to a crowded dining area and limited item replenishment, slightly diminishing the overall experience for some.
Dinner reviews are more mixed with high marks for the tasty and diverse dishes and the attentive service. However, room service has issues with long wait times and occasional item quality discrepancies. The menu could benefit from more variety and better quality ingredients.
Cleanliness is generally a strong point with many guests noting the well-maintained facilities and tidy rooms. However, some reviews pointed out occasional lapses, such as dirty bathrooms and less thorough cleaning, suggesting room for improvement.
Staff at Intercity Ribeirão Preto are frequently highlighted for their politeness, attentiveness and efficiency, greatly enhancing the overall guest experience. Though some reviews mentioned unprepared or indifferent staff members, the majority of guests felt well-cared for.
The hotel's Wi-Fi service received varied feedback. While many found the connection excellent and easy to use, others reported weak or unstable signals, especially in the rooms, which affected activities like watching movies on smart TVs.
The gym is generally well-received, praised for its cleanliness and essential fitness equipment, though some guests wished for more variety. The parking service is efficient, but the extra cost and need for better communication about the fees were common points of contention.
Families find Intercity Ribeirão Preto to be a friendly and accommodating choice with child-friendly amenities and a welcoming atmosphere. Though room sizes are modest, the comfort and family-oriented services make it a good option for those traveling with children.
In conclusion, Intercity Ribeirão Preto excels with its prime location, comfortable rooms, commendable staff and a good breakfast, but could enhance its dining variety, room maintenance and Wi-Fi service for an even better guest experience. Show more
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Categories
Business Hotel
Intercity Ribeirão Preto is designed to cater to business travelers. While specific details are not available, hotels under the Intercity brand typically offer business-related amenities.
Hotel with Parking
Features parking facilities for guests. Provides a comfortable stay with easy access to the city.
Accessible Hotel
This hotel offers wheelchair access to common/public areas and provides free onsite parking. It also has a gym facility.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Gym
4-Star Hotel
Room Types
Standard Double - 1 Queen BedThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Standard Twin - 2 Single BedsThis air-conditioned twin room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Luxury Double - 1 Queen BedThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Luxury Twin - 2 Single BedsThis air-conditioned twin room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Standard PwD Disability Access - 1 Double BedThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Luxury Superior Triple - 1 Double Bed and 1 Single BedThis air-conditioned family room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Guest Reviews
8.3
Very Good
Location
Intercity Ribeirão Preto is consistently praised for its strategic location, making it a standout choice for travelers. Located near the Anhanguera Highway, its proximity facilitates easy access for those in transit, ensuring a convenient stay for visitors passing through Ribeirão Preto. Guests find the hotel's location perfect for reaching key points in the city, such as shopping centers, restaurants and event venues.
The hotel is also noted for providing easy access to prominent outlets and essential city hubs, making it ideal for both business and leisure travelers. Its close vicinity to the Labor Court and other important local destinations adds to its appeal. Despite being near the highway, the hotel rooms maintain a quiet ambiance, providing a restful environment.
Guests frequently highlight the cleanliness, modern facilities and comfortable accommodations, paired with a commendable service team. Breakfast receives positive mentions, contributing to an overall satisfactory experience. For those attending events or looking for a place to stay on a road trip, Intercity Ribeirão Preto offers a reliable option with its excellent access points and amenities.
Breakfast
Intercity Ribeirão Preto's breakfast offerings receive a range of feedback from guests, predominantly positive. Most visitors highlight the breakfast as being very good, often describing it as delicious, well-organized and abundant. The variety and quality of options are frequently praised with many enjoying the wide selection of fruits, cold cuts and baked goods. The service is often noted to be professional and attentive, contributing to the overall pleasant dining experience.
However, some guests have found the breakfast to be lacking, pointing out that at times the options are limited and the replenishment of items can be slow. The breakfast area has also been criticized for being too crowded, especially during peak hours and on weekends, leading to a less than optimal experience for some.
Despite these occasional drawbacks, the general consensus remains that Intercity Ribeirão Preto offers a satisfying and enjoyable breakfast experience. The inclusion of a free breakfast buffet is a notable perk that many guests appreciate, enhancing the value of their stay at the hotel. Overall, while there is room for improvement, particularly in managing crowds and variety, the breakfast at Intercity Ribeirão Preto continues to be a strong point for many visitors.
Dinner
Intercity Ribeirão Preto's dining experience offers a mixed bag of reviews from its guests. On the positive side, the hotel's restaurant frequently receives praise for its tasty and diverse dishes with many commending the excellent and attentive service provided by the restaurant and bar staff. Some guests found the dinner to be good, highlighting the restaurant's reasonable prices and good snack options.
However, there are also several areas where the dining experience could improve. Guests have noted that room service dishes do not always match the prices charged and there have been instances of long wait times for food with some room service orders taking over an hour and items occasionally arriving cold. Additionally, there were mentions of limited menu options and a need for variety in the dinner buffet, along with dissatisfaction regarding the quality of certain ingredients. Several guests were left unimpressed with the consistency and quality of the restaurant offerings, suggesting that the kitchen could benefit from significant improvements.
In summary, while there are commendable aspects of the dining experience at Intercity Ribeirão Preto, it's clear that some enhancements are needed to meet all guests' expectations fully.
Rooms
Intercity Ribeirão Preto has received variegated feedback on its rooms, highlighting several positive aspects while also pointing out areas in need of improvement. Guests frequently comment on the room's comfort with many finding them to be modern, clean and well-organized. Key attributes often praised include large, comfortable beds, spacious layouts and effective air conditioning. Cleanliness is another strong point mentioned by numerous visitors, who appreciated the tidy environment and fresh linens.
Moreover, the hotel's quiet location is notably beneficial for those seeking a peaceful stay. Many guests also commend the modern décor and furnishings that lend a contemporary feel to the rooms. Facilities such as good shower pressure and the availability of room service until 10 PM enhance the convenience offered by the hotel.
However, several areas of improvement were consistently mentioned. Cleaning standards occasionally fell short with some rooms not meeting expectations in terms of cleanliness and upkeep. Issues such as torn towels, worn linens and a lack of preventive maintenance detracted from the overall experience for some visitors. Additionally, lighting in the rooms is often deemed inadequate, making the spaces feel dark and less conducive to activities like reading or working.
Moreover, a common complaint centered around the pillows, which many guests found uncomfortable. Noise pollution from neighboring rooms and faulty air conditioning units were also points of concern. Despite these issues, the overall impression suggests that with more attention to detail and improved maintenance, Intercity Ribeirão Preto has the potential to offer an even more comfortable and satisfying stay.
Beds
The reviews about the beds at Intercity Ribeirão Preto reveal a mixture of opinions with a significant focus on the quality and comfort of the beds and pillows. Many guests appreciated the comfort of the beds, describing them as good, soft and even wonderful. Some highlighted the spaciousness and cleanliness of the rooms, adding to the overall comfort of their stay. The modern aesthetic and pleasant room atmosphere were also noted positively.
However, there are repetitive concerns regarding the pillows, which many found to be terrible, high or hard. The inconsistency in pillow quality contrasted the general comfort of the beds with multiple mentions of pillows being poor and uncomfortable. Moreover, some reviews pointed out issues with bed linens, noting them to be thin, worn out and of low quality, which somewhat detracted from the positive experience of the bed itself.
The bed sizes also drew mixed feedback with some finding them adequate and spacious, while others described them as small and narrow, impacting their sleep quality. Mattresses received varied comments with some guests stating they were comfortable, while others felt they were hard, defective or in need of replacement.
In summary, while the beds at Intercity Ribeirão Preto are generally reported as comfortable and conducive to a good night's sleep, there is a clear need for an upgrade in pillow quality and consistency in bed linens to enhance the overall guest experience.
Cleanliness
At Intercity Ribeirão Preto, guest feedback regarding cleanliness presents a mixed picture. Many reviewers highlight the hotel’s clean and organized environment, noting that the staff is attentive and the rooms are frequently described as clean and cozy, which is especially appreciated during colder days. The hotel's overall cleanliness and well-maintained facilities are often praised. Guests also appreciate the spacious and comfortable rooms with clean and modern amenities enhancing their stay. The hotel's good location and appealing surroundings further contribute to its favorable impression.
However, certain reviews point out areas needing improvement. Issues such as dirty bathrooms, mold, stained bed linens and worn-out towels are recurrent concerns. Some guests found hair and dust upon check-in and bathroom maintenance, including problems with leaks and mold, was occasionally cited. Instances of housekeeping delays and incomplete cleaning services were also mentioned, highlighting inconsistencies in maintaining cleanliness standards.
Overall, while Intercity Ribeirão Preto is commended for its cleanliness and organization, it faces challenges in maintaining these standards consistently across all rooms and areas.
Staff
Guests consistently highlight the staff at Intercity Ribeirão Preto for their exceptional service, emphasizing their politeness, attentiveness and efficiency. Reviewers frequently mention how the friendly and respectful demeanor of the employees enhances their stay, from quick and efficient check-ins to warm hospitality. Receptionists and kitchen staff, in particular, receive accolades for their prompt and amicable service, although some reviews indicate that more personnel might be needed to handle peak dining times.
While the majority of feedback is positive with mentions of professional and accommodating staff, there are occasional criticisms. Notably, some guests experienced unprepared and indifferent employees, especially in reception and housekeeping, which impacted their overall impression of the hotel service. Despite these few negative remarks, the overwhelming consensus is that the staff at Intercity Ribeirão Preto are a commendable and professional team, making guests feel welcomed and well-taken care of. For those seeking a hospitable stay with attentive service, this hotel seems to largely deliver a positive experience.
Wi-Fi
While staying at Intercity Ribeirão Preto, guests have diverse opinions regarding the Wi-Fi quality. Many guests praised the Wi-Fi, noting it as excellent, easy to connect and great. The overall internet connection, however, appears to be inconsistent with several mentions of weak or poor signals, especially in the rooms. Some guests faced issues such as the Wi-Fi not working at all or being unstable. Additionally, a few noted difficulties with the connectivity of smart TVs, indicating that the internet did not connect properly, which hindered the ability to watch movies. Despite some negative feedback, there are positive mentions which suggest that when the Wi-Fi is functional, it provides good service.
Gym
Guests have mixed feelings about the gym at Intercity Ribeirão Preto. Many found it satisfactory, highlighting features such as a new water fountain, air conditioning and good treadmills. The gym is often praised for its cleanliness, aligning with the hotel’s general standard of clean rooms. Some visitors noted that the fitness center lacks a variety of equipment options, describing it as small and feeling that it could be better equipped. Despite this, others still describe the gym as good or even excellent, appreciating the availability of essential fitness amenities like treadmills. There were minor complaints, including an empty liquid soap container. Overall, the gym receives commendation for contributing to a comfortable stay, especially when combined with the hotel's great location.
Parking
Parking at the 'Intercity Ribeirão Preto' hotel appears to be a common topic of discussion among guests with a mixture of positive and negative feedback. The hotel offers valet and self-parking options, though parking is not included in the stay and comes with an additional fee of around 23-25 reais per day. Some guests appreciate the valet service for its smooth operation and helpfulness, particularly noting the polite and efficient valets. The parking lot is also praised for being safe.
However, several reviews indicate areas for improvement. Many guests were surprised by the extra charge for parking, noting that this fee was not communicated clearly at the time of booking or check-in. The outsourced nature of the parking facility means it is separate from the hotel, often leading to a crowded and somewhat chaotic experience when picking up or dropping off vehicles. Some reported inefficient service, rude staff and even security concerns such as theft.
Overall, while the valet service can be helpful and the parking facilities are considered safe, the additional cost and the need for better communication about the parking fees are points of contention that could improve the guest experience.
Family
Intercity Ribeirão Preto receives consistent praise for its family-friendly atmosphere, making it a fantastic choice for those traveling with children. Guests appreciated the kid-friendly breakfast setup, which made mornings enjoyable for families. The hotel's rooms, while noted to be on the smaller side, include features like a bed for kids and have a super comfortable vibe, suited for family stays. The accommodation may not be exceptionally spacious, but the warmth and friendliness from the kitchen team left a lasting impression on families.
The hotel seems well-equipped for pets, contributing to the overall friendly atmosphere. Additionally, the positive interactions between guests and staff, along with the family-oriented amenities, such as dedicated family rooms, highlighted the establishment's commitment to ensuring a pleasant stay for all ages. It’s also worth mentioning that even though some guests mentioned the rooms being small and occasional crowding during breakfast, these did not overshadow the generally favorable views of the hotel's suitability for family trips and stopovers.
4 Star
Intercity Ribeirão Preto is a functional and modern hotel appreciated for its friendly staff and decent breakfast. Many guests highlight its excellent cost-benefit ratio. While it offers good quality and modern features, there is a consensus that it falls short of four-star standards. Cleanliness and service levels have room for improvement with some guests feeling it aligns more closely with a three-star rating. The convenient location near the highway requires a car for easy navigation. Overall, while not meeting the full expectations of a four-star hotel, it provides a satisfactory stay with value for money.
Business
Intercity Ribeirão Preto receives high praise from business travelers for its new and modern facilities, which are seen as suitable for corporate needs. The spacious rooms and well-organized environment cater effectively to business professionals. The hotel features numerous seminar rooms, accommodating various functions and ensuring a productive stay.
Guests appreciate the modern and comfortable ambiance, which aids in maintaining a business focus. The hotel’s strategic location is noted as a key advantage, making it an excellent option for work-related stays. Reviews highlight the helpful and efficient business center staff, offering good value for money.
While the hotel generally meets expectations for business travelers, there are occasional remarks about poor acoustics in some rooms and an understaffed reception leading to a somewhat unorganized lobby. Nevertheless, the overall sentiment remains positive with many travelers recommending it highly for business use, underlining its effectiveness for business travel.
Accessible
Intercity Ribeirão Preto has garnered varying feedback from guests regarding its accessibility for individuals with disabilities. On the positive side, the hotel offers easy access to the town and is conveniently accessible from main roads. Guests have highlighted the presence of plenty of accessible spaces and facilities, noting that rooms generally have good access for wheelchair users. The staff are frequently praised for their helpfulness and friendliness, always ready to assist with guests' needs.
However, some areas need improvement. Specific concerns include the low height of the beds in adapted rooms, making it difficult for wheelchair users to transfer to and from their wheelchairs. The circulation in the breakfast area has also been described as poor, potentially posing challenges for those with mobility issues. Additionally, there were mixed experiences with the valet service, especially regarding assistance with wheelchairs during departure.
Signage for the hotel entrance could be better and there were instances where a wheelchair-accessible room was cramped. Despite these shortcomings, the hotel is pet-friendly and provides essential services such as a concierge, but overall, the accessibility quality rated as average by some guests. Though no blatant accessibility issues were universally raised, the hotel does not fully cater to all accessibility needs. Overall, Intercity Ribeirão Preto offers a reasonably accessible stay with room for improvement to better serve guests with disabilities.
Dog Friendly
Intercity Ribeirão Preto stands out as a pet-friendly hotel, making it an attractive option for travelers with pets. The hotel welcomes pets, including medium-sized ones and offers amenities like a pet kit with items such as a bed and an appropriate bowl for furry companions. This thoughtful provision ensures that pets feel comfortable and well-cared for during their stay. Guests appreciate the ability to bring their dogs and enjoy the company of their pets in a well-behaved and friendly atmosphere.
In addition to its pet-friendly policies, the hotel also receives praise for its customer service, breakfast and cleanliness. However, there was a minor issue reported regarding dried dog urine in a corner, indicating a need for thorough cleaning in pet-designated areas.
Overall, Intercity Ribeirão Preto is noted for its welcoming environment for pets, making it a convenient and appealing choice for pet owners looking to travel without leaving their furry friends behind.
No, Intercity Ribeirão Preto doesn't have any pool.
No, a spa isn't available at Intercity Ribeirão Preto.
Yes, Intercity Ribeirão Preto welcomes dogs.
Yes, parking facilities are available at Intercity Ribeirão Preto.