Mercure Ribeirao Preto
Ribeirao Preto
-21.21013500,
-47.79979200
,
Av Wladimir Meirelles Ferreira - 1465 - Jd Botanico
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Summary of reviewsMercure Ribeirao Preto is situated in an upscale and vibrant area of Ribeirão Preto, appreciated for its convenient proximity to restaurants, bars, shopping venues and essential services. Its strategic location makes it an excellent choice for guests looking to explore the city with ease, offering comfort and modernity in a quiet neighborhood.
The hotel's breakfast receives high marks for its variety, abundance and quality, often compared to those of larger hotels and resorts. Guests particularly commend the friendly and helpful breakfast service. However, there are suggestions for improved organization and staffing to handle busy periods better.
Rooms are noted for their spaciousness and comfort with positive feedback on cleanliness, quality of beds and amenities like electric kettles. The appealing room decor and modern infrastructure add to the experience, although some inconsistencies in room maintenance, such as issues with showers, fridges and lighting, have been reported.
When it comes to cleanliness, several guests praise the hotel's overall maintenance and comfort of the beds. However, there are notable concerns about inadequate cleaning services, particularly in the bathrooms and occasional maintenance issues like leaking air conditioners and unpleasant smells.
Staff at Mercure Ribeirao Preto are frequently described as attentive, polite and helpful, enhancing many guests' experiences. Nevertheless, there are occasional criticisms relating to unfriendliness or lack of experience from some staff members, particularly during busy times.
The free Wi-Fi provided by the hotel receives mixed feedback. While some guests find it reliable and strong, others report issues with stability and signal strength. TV services also face criticism for the lack of basic cable channels and poor image quality.
While the gym and rooftop pool are appreciated for their unique locations and views, both facilities have room for improvement. The gym's small size and occasional broken equipment have been noted and the pool area needs better maintenance and cleanliness.
The hotel caters well to families with good-sized rooms and comfortable accommodations, although there are suggestions for improved safety measures like better emergency lighting. The beds in particular are highlighted for their comfort, contributing significantly to a positive sleeping experience.
Although classified as a four-star establishment, some guests feel the hotel falls short of expectations in terms of provided amenities and overall value for money. The business services are well-regarded, making it a suitable option for business travelers, though room service delays and a lack of emphasis on parking arrangements could be improved.
In summary, Mercure Ribeirao Preto offers a generally positive and comfortable stay with standout features like its location, breakfast and beds. However, addressing issues related to room maintenance, cleanliness consistency and service could significantly enhance the guest experience.
Categories
The hotel's breakfast receives high marks for its variety, abundance and quality, often compared to those of larger hotels and resorts. Guests particularly commend the friendly and helpful breakfast service. However, there are suggestions for improved organization and staffing to handle busy periods better.
Rooms are noted for their spaciousness and comfort with positive feedback on cleanliness, quality of beds and amenities like electric kettles. The appealing room decor and modern infrastructure add to the experience, although some inconsistencies in room maintenance, such as issues with showers, fridges and lighting, have been reported.
When it comes to cleanliness, several guests praise the hotel's overall maintenance and comfort of the beds. However, there are notable concerns about inadequate cleaning services, particularly in the bathrooms and occasional maintenance issues like leaking air conditioners and unpleasant smells.
Staff at Mercure Ribeirao Preto are frequently described as attentive, polite and helpful, enhancing many guests' experiences. Nevertheless, there are occasional criticisms relating to unfriendliness or lack of experience from some staff members, particularly during busy times.
The free Wi-Fi provided by the hotel receives mixed feedback. While some guests find it reliable and strong, others report issues with stability and signal strength. TV services also face criticism for the lack of basic cable channels and poor image quality.
While the gym and rooftop pool are appreciated for their unique locations and views, both facilities have room for improvement. The gym's small size and occasional broken equipment have been noted and the pool area needs better maintenance and cleanliness.
The hotel caters well to families with good-sized rooms and comfortable accommodations, although there are suggestions for improved safety measures like better emergency lighting. The beds in particular are highlighted for their comfort, contributing significantly to a positive sleeping experience.
Although classified as a four-star establishment, some guests feel the hotel falls short of expectations in terms of provided amenities and overall value for money. The business services are well-regarded, making it a suitable option for business travelers, though room service delays and a lack of emphasis on parking arrangements could be improved.
In summary, Mercure Ribeirao Preto offers a generally positive and comfortable stay with standout features like its location, breakfast and beds. However, addressing issues related to room maintenance, cleanliness consistency and service could significantly enhance the guest experience.
Hotel Taking Steps Towards Sustainability
Considered highly sustainable, this hotel utilizes energy from green sources and focuses on improving operational efficiency. It is also part of Accor's Planet 21 sustainability program.
Family Friendly Hotel
This hotel offers spacious, comfortable rooms suitable for couples, singles, and families, with options for people with reduced mobility. It features a restaurant, a 24-hour bar, a leisure area with a pool and gym. Children aged 6 or under stay at no charge.
Dog Friendly Hotel
Pets weighing up to 15 kilograms are allowed at the property. The maximum number of pets allowed in each room is 1 and additional charges may apply.
Romantic Hotel
This hotel offers well-appointed rooms and a range of amenities, making it a comfortable and convenient choice for couples. Its location provides easy access to local attractions, enhancing the romantic experience.
Hotel with Swimming Pool
This hotel boasts an outdoor swimming pool, a fitness center, and a garden, providing a well-rounded experience for guests. The pool area is ideal for both exercise and relaxation.
Outdoor Pool
Accessible Hotel
Mercure Ribeirao Preto is a wheelchair-accessible hotel with options for people with reduced mobility, including 14 dedicated rooms. The entire unit is wheelchair accessible, offering features like roll-in showers, adapted baths, lowered sinks, and toilets with grab rails. Upper floors are accessible by elevator.
Hotel with Gym
This hotel includes a Mercure Fitness Center and a gym area within its leisure facilities. It offers a dedicated space for guests to maintain their fitness routines.
4-Star Hotel
The Mercure Ribeirao Preto provides modern, sophisticated accommodations and services. It features comfortable rooms, air conditioning, free WiFi, a restaurant, a 24-hour bar, a pool, and a gym.
Hotel with Outdoor Pool
Mercure Ribeirao Preto features an outdoor swimming pool as part of its leisure area. Guests have access to a gym and garden in addition to the pool facilities.
Hotel for Honeymoon
Guest Reviews
Nestled in an upscale area of Ribeirão Preto, Mercure Ribeirao Preto is celebrated for its prime location. Guests consistently commend its proximity to a variety of restaurants, bars and quality commerce, including a nearby shopping mall and a convenient pharmacy. The neighborhood is not only vibrant but also quiet, offering easy access to significant roads and parts of the city.
Visitors highlight the convenience and ease of getting around, making it ideal for both short and extended stays. The hotel's surroundings add to its allure with many appreciating the comfort and modernity of the rooms alongside the attentiveness of the staff.
For those seeking comfort blended with accessibility, Mercure Ribeirao Preto's strategic location provides an excellent base to explore the city, paired with good cost-benefit and necessary amenities close at hand.
The breakfast at Mercure Ribeirao Preto has received generally positive feedback from guests, who appreciated the variety and abundance of options available. Many reviews described the breakfast as very good or excellent, highlighting the extensive selection of foods and fruits and mentioning its high quality and plentiful nature. Some guests even labeled it as the best breakfast in town, noting its similarity to those offered at large hotels and resorts. The service during breakfast was also frequently commended for its friendliness and helpfulness with specific praise for employees making coffee and maintaining a kind and welcoming atmosphere.
However, not all guests were satisfied. Some reviews mentioned that the breakfast area could become chaotic, especially on weekends or when the hotel was busy. There were also comments about insufficient staffing, resulting in unclean tables and slower service. A few guests felt that the quality of the breakfast had declined over time and that it did not meet Mercure standards. Furthermore, there were mixed opinions about the need for improvement in the variety and organization of the breakfast with some finding it average or weak for a hotel of this size.
Overall, while the breakfast at Mercure Ribeirao Preto is mostly well-regarded for its variety, taste and quality, there are areas where the service and organization could be improved to enhance the guest experience.
The reviews for Mercure Ribeirao Preto highlight the spaciousness and comfort of the rooms as major positives. Guests frequently praise the large room sizes, describing them as comfortable and cozy. The cleanliness of the rooms and the quality of the bed and shower are often mentioned favorably. Many find the room decoration to be appealing and enjoy modern amenities like electric kettles.
However, some areas need attention. Several guests report issues with maintenance, such as leaking showers, faulty bathtubs, non-functioning fridges and poor lighting. Occasionally, rooms didn't match the reservations with some lacking essential linens or having cleanliness issues. Although most guests appreciate the room size and comfort, others feel the rooms fall below expected standards, citing dark environments and noise problems.
The location and overall infrastructure receive good marks, adding to the appeal. Nonetheless, ensuring consistent room maintenance and addressing the few reported issues could enhance the guest experience further.
Mercure Ribeirao Preto receives high praise for the comfort and quality of its beds. Guests consistently highlight the beds as very comfortable, often emphasizing the enjoyable sleep experience. Words like "great", "excellent" and "wonderful" are frequently used to describe the beds, suggesting a general satisfaction with their quality and support.
The rooms themselves are also noted for being comfortable with good-sized and clean accommodations complementing the pleasant sleep experience. Some guests appreciated the quality of the bed linen and mentioned that the beds were soft and fragrant. However, there were occasional mentions of smaller issues such as beds not being properly made or an extra bed lacking in size.
Overall, the hotel's beds seem to contribute significantly to a positive stay, making Mercure Ribeirao Preto a reliable choice for travelers prioritizing sleep comfort.
The 'Mercure Ribeirao Preto' seems to present a mixed experience in terms of cleanliness based on guest reviews. On the positive side, several guests have praised the hotel for its general cleanliness with mentions of clean and well-maintained rooms, smelling and comfortable beds and clean common areas like hallways and the pool area. There's also appreciation for comfortable beds and new linens, adding to the overall comfort of the stay. Many affirm that everything was in order and that the service provided good cleanliness and valet parking.
However, numerous reviews point to significant issues with the cleaning and maintenance services. Common complaints include poor room cleaning, dusty floors, dirty tables and inadequate bathroom cleaning with specific mentions of hairs under the comforter, dirty shower walls and a lack of glass shower doors. Concerns were also raised about the cleaning staff not replacing amenities or towels and even instances where rooms were not cleaned for a day. Reviews also report maintenance issues like air conditioners leaking and unpleasant smells in rooms.
Though located in a prime area of Ribeirão Preto and offering good cost-benefit, the inconsistencies in cleanliness and maintenance seem to be detracting from the potential of this hotel. It's evident that while the hotel has its merits, there are pressing issues that need to be addressed to improve the overall guest experience.
Mercure Ribeirao Preto boasts a mixed bag of reviews when it comes to their staff, although positive comments are prominent. Many guests highlighted the staff's attentiveness, politeness and willingness to help with several noting that the service exceeded their expectations. Words like kind, very helpful and super attentive were frequently used to describe their interactions with the hotel employees. Instances of efficient and courteous service also stood out, contributing to a generally positive experience for many guests.
Certain personnel, particularly at the valet and reception, were commended for their friendliness and professionalism. Some guests even emphasized that their whole experience was enhanced by the pleasant staff with specific mentions of helpful and friendly receptionists ensuring a smooth check-in and checkout process. Politeness and good manners were underscored as consistent features of the team.
However, there were also several criticisms. Some guests encountered unfriendliness and a lack of experience among certain staff members. Reports of rude or arrogant behavior, especially from specific receptionists and the assistant manager, suggest room for improvement in customer service training. Instances of slow service, untrained employees and confusion during busy times were noted, pointing to occasional lapses in handling high guest volumes effectively.
Overall, while Mercure Ribeirao Preto's staff receive praise for their attentiveness and professionalism, there is a call for consistency in service quality to address the noted shortcomings.
Guests at the Mercure Ribeirao Preto have had mixed experiences with the hotel's Wi-Fi. Many appreciated the good Wi-Fi connection in their rooms, describing it as very good and working very well. However, others found the Wi-Fi to be unstable with signals dropping occasionally and some experiencing a lack of access for days. Additionally, there were mentions of weak signals and inconsistent reliability. The hotel’s TV services also received criticism with guests noting the absence of basic cable channels and poor image quality and some expressing a desire for streaming services like Netflix.
The gym at Mercure Ribeirao Preto is situated on the top floor, offering guests a unique workout experience with a view. Although the gym is on the smaller side, it is well-maintained and clean. Several reviews highlight the gym as a great facility, despite some reports of broken equipment. Overall, guests appreciate the availability of the gym and the efforts made in its upkeep.
The pool at Mercure Ribeirao Preto has garnered mixed feedback from guests. Although the pool is attractively situated on the roof, offering a pleasant experience, its maintenance leaves much to be desired. Some guests have appreciated the nice, well-maintained pool, but many have reported issues including unclean water and a dirty, cramped pool area. The pool's lack of heating also seems to be a frequent concern, limiting its usability. Furthermore, absent amenities like a pool bar and the overall neglect of the surrounding area with plants lacking water have impacted guest satisfaction. The hotel also faces logistical challenges, including long elevator waiting times and poorly tuned TVs in rooms.
The Mercure Ribeirao Preto has received praise for its family-friendly environment and comfortable accommodations. Guests noted the good-sized rooms equipped with comfortable beds and a good shower, suitable for families. The hotel's advantageous location was also highlighted, making it a convenient choice for travelers. However, a few areas for improvement were mentioned, including the need for better safety measures such as emergency lighting in the stairways. Additionally, families of three found the extra bed less appealing and occasionally, larger groups needed to book multiple rooms. Overall, the hotel provides a solid option for families seeking a comfortable stay with a few minor considerations.
Mercure Ribeirao Preto offers a comfortable and well-located stay, featuring rooms that guests find impeccably clean and equipped with comfortable beds. However, the hotel does have some shortcomings that have been noted by several guests, particularly regarding its alignment with four-star expectations. While the rooms are generally seen as meeting the standards for a hotel of its category, there are concerns about missing essential items such as shampoo, conditioner or hair caps, which are typically expected at this level. Although some guests consider the accommodation good-sized and the showers enjoyable, others feel that the overall offering does not justify the price, leaving the experience somewhat disappointing. Despite these critiques, the facilities appear functional and appropriate for a four-star rating, suggesting a mixed but generally positive stay with room for improvement in services and amenities.
The Mercure Ribeirão Preto is a favorable choice for business travelers with its facilities and services tailored to meet the needs of executives. The hotel is well-prepared and boasts a strong structure, making it a solid option for business trips. Guests appreciate the top-notch business services and the functionality of the amenities. The work desk and chair in the rooms are highly regarded for their suitability for work-related tasks. Though there are occasional delays with room service, the overall experience is positive and meets the requirements of business travelers effectively. The hotel could benefit from highlighting its parking arrangements, as this aspect is noted but not emphasized.
The outdoor pool at Mercure Ribeirao Preto is located on the roof, offering a unique setting. However, guests have noted that the area appears smaller in real life compared to the photos. Concerns have been raised about its maintenance with some mentioning that the pool water was not clean and the surrounding plant area needed attention. There were also instances when the pool was closed, which disappointed some visitors. Overall, while the rooftop location is a highlight, the upkeep and cleanliness of the pool area need improvement.
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Location
Visitors highlight the convenience and ease of getting around, making it ideal for both short and extended stays. The hotel's surroundings add to its allure with many appreciating the comfort and modernity of the rooms alongside the attentiveness of the staff.
For those seeking comfort blended with accessibility, Mercure Ribeirao Preto's strategic location provides an excellent base to explore the city, paired with good cost-benefit and necessary amenities close at hand.
Breakfast
However, not all guests were satisfied. Some reviews mentioned that the breakfast area could become chaotic, especially on weekends or when the hotel was busy. There were also comments about insufficient staffing, resulting in unclean tables and slower service. A few guests felt that the quality of the breakfast had declined over time and that it did not meet Mercure standards. Furthermore, there were mixed opinions about the need for improvement in the variety and organization of the breakfast with some finding it average or weak for a hotel of this size.
Overall, while the breakfast at Mercure Ribeirao Preto is mostly well-regarded for its variety, taste and quality, there are areas where the service and organization could be improved to enhance the guest experience.
Rooms
However, some areas need attention. Several guests report issues with maintenance, such as leaking showers, faulty bathtubs, non-functioning fridges and poor lighting. Occasionally, rooms didn't match the reservations with some lacking essential linens or having cleanliness issues. Although most guests appreciate the room size and comfort, others feel the rooms fall below expected standards, citing dark environments and noise problems.
The location and overall infrastructure receive good marks, adding to the appeal. Nonetheless, ensuring consistent room maintenance and addressing the few reported issues could enhance the guest experience further.
Beds
The rooms themselves are also noted for being comfortable with good-sized and clean accommodations complementing the pleasant sleep experience. Some guests appreciated the quality of the bed linen and mentioned that the beds were soft and fragrant. However, there were occasional mentions of smaller issues such as beds not being properly made or an extra bed lacking in size.
Overall, the hotel's beds seem to contribute significantly to a positive stay, making Mercure Ribeirao Preto a reliable choice for travelers prioritizing sleep comfort.
Cleanliness
However, numerous reviews point to significant issues with the cleaning and maintenance services. Common complaints include poor room cleaning, dusty floors, dirty tables and inadequate bathroom cleaning with specific mentions of hairs under the comforter, dirty shower walls and a lack of glass shower doors. Concerns were also raised about the cleaning staff not replacing amenities or towels and even instances where rooms were not cleaned for a day. Reviews also report maintenance issues like air conditioners leaking and unpleasant smells in rooms.
Though located in a prime area of Ribeirão Preto and offering good cost-benefit, the inconsistencies in cleanliness and maintenance seem to be detracting from the potential of this hotel. It's evident that while the hotel has its merits, there are pressing issues that need to be addressed to improve the overall guest experience.
Staff
Certain personnel, particularly at the valet and reception, were commended for their friendliness and professionalism. Some guests even emphasized that their whole experience was enhanced by the pleasant staff with specific mentions of helpful and friendly receptionists ensuring a smooth check-in and checkout process. Politeness and good manners were underscored as consistent features of the team.
However, there were also several criticisms. Some guests encountered unfriendliness and a lack of experience among certain staff members. Reports of rude or arrogant behavior, especially from specific receptionists and the assistant manager, suggest room for improvement in customer service training. Instances of slow service, untrained employees and confusion during busy times were noted, pointing to occasional lapses in handling high guest volumes effectively.
Overall, while Mercure Ribeirao Preto's staff receive praise for their attentiveness and professionalism, there is a call for consistency in service quality to address the noted shortcomings.
Wi-Fi
Gym
Pool
Family
4 Star
Business
Outdoor Pool
Yes, Mercure Ribeirao Preto has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Mercure Ribeirao Preto.
Yes, Mercure Ribeirao Preto welcomes dogs.
No, parking facilities aren't available at Mercure Ribeirao Preto.
Yes, Mercure Ribeirao Preto has a gym.
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