American Inn & Suites Metro Airport
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Summary of reviewsAmerican Inn & Suites Metro Airport is highly valued by travelers for its close proximity to Detroit Metropolitan Wayne County Airport (DTW) and the convenience of a reliable shuttle service. The location is particularly appreciated for its ease of access, making it ideal for those with early flights or layovers. Additionally, nearby car rental facilities and a selection of fast-food outlets add to its appeal, despite a few remarks about limited dining options and occasional noise.
The hotel's rooms are generally spacious and comfortable with some being newly renovated. The comfort of the beds and the well-laid-out bathrooms received positive mentions. However, the hotel faces substantial criticism regarding cleanliness and maintenance with reports of dirty floors, unpleasant odors and occasional pest issues. Several guests highlighted the need for better housekeeping and routine updates to improve the overall room quality.
The staff received mixed but predominantly positive feedback. Guests frequently praised the friendliness and professionalism of the front desk staff, often naming individuals who went above and beyond in their duties. That said, there were notable mentions of unprofessional behavior from a few staff members, particularly shuttle drivers, which highlighted an inconsistency in service quality.
Breakfast offerings at the hotel were found to be lacking by many guests, who felt that the continental spread was basic and insufficient. The absence of hot items and fresh fruit was a common complaint, indicating significant room for improvement in this area.
WiFi connectivity drew mixed reviews with some guests finding it reliable and others experiencing slow speeds or erratic performance. Similarly, opinions about the beds ranged from praise for their comfort to complaints about issues like hardness and noisy frames.
In terms of accessibility, the hotel generally fares well with accessible rooms and facilities noted. However, some shortcomings, such as insufficient handicapped parking and occasional service disruptions, were pointed out.
Overall, while American Inn & Suites Metro Airport excels in terms of location and staff friendliness, it has areas that require attention, particularly in cleanliness, breakfast quality and maintenance.
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The hotel's rooms are generally spacious and comfortable with some being newly renovated. The comfort of the beds and the well-laid-out bathrooms received positive mentions. However, the hotel faces substantial criticism regarding cleanliness and maintenance with reports of dirty floors, unpleasant odors and occasional pest issues. Several guests highlighted the need for better housekeeping and routine updates to improve the overall room quality.
The staff received mixed but predominantly positive feedback. Guests frequently praised the friendliness and professionalism of the front desk staff, often naming individuals who went above and beyond in their duties. That said, there were notable mentions of unprofessional behavior from a few staff members, particularly shuttle drivers, which highlighted an inconsistency in service quality.
Breakfast offerings at the hotel were found to be lacking by many guests, who felt that the continental spread was basic and insufficient. The absence of hot items and fresh fruit was a common complaint, indicating significant room for improvement in this area.
WiFi connectivity drew mixed reviews with some guests finding it reliable and others experiencing slow speeds or erratic performance. Similarly, opinions about the beds ranged from praise for their comfort to complaints about issues like hardness and noisy frames.
In terms of accessibility, the hotel generally fares well with accessible rooms and facilities noted. However, some shortcomings, such as insufficient handicapped parking and occasional service disruptions, were pointed out.
Overall, while American Inn & Suites Metro Airport excels in terms of location and staff friendliness, it has areas that require attention, particularly in cleanliness, breakfast quality and maintenance.
Cheap Hotel
This brand focuses on budget-friendly lodging, often conveniently located near major transportation hubs like airports. The "Suites" option aims to provide more space or amenities for the price, adding value for travelers.
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Guest Reviews
The location of American Inn & Suites Metro Airport is consistently praised for its close proximity to the Detroit Metropolitan Wayne County Airport (DTW), making it an excellent option for travelers with early flights or layovers. Many reviews highlight that the hotel is just a short drive or even a walk from the airport with a reliable shuttle service enhancing its convenience. Guests appreciate the ease of reaching car rental facilities, pointing out that it's a quick stroll from the Avis drop-off point. The hotel's surroundings include several convenience stores and fast-food options, such as McDonald's and Wendy’s, which are handy for quick meals.
While some reviews mention a lack of dining choices in the immediate area and occasional noise, the overall sentiment emphasizes the location's suitability for overnight stays. The combination of convenient airport access, quiet environment despite proximity to air traffic and affordable pricing makes the hotel a valuable choice for travelers needing a brief stopover.
Guests' opinions about the breakfast at 'American Inn & Suites Metro Airport' are predominantly mixed with a notable lean towards dissatisfaction regarding the selection and quality. While some appreciated the inclusion of a free continental breakfast as a good value for the price, many found the offerings to be minimal, basic and lacking variety. Common complaints include the absence of hot items, fresh fruit and beverages beyond water and coffee. Multiple reviews mention the breakfast being cold, very limited or not available at all with some guests unaware of its provision. A few positive remarks highlight the presence of standard items like muffins, toast, cereal and pastries, noting their suitability for a grab-and-go option. Nonetheless, the consensus indicates a notable room for improvement in both variety and quality with several guests explicitly wishing for a better breakfast experience.
American Inn & Suites Metro Airport largely benefits from its spacious rooms and close proximity to the airport, which is only a short drive away. The airport shuttle service is appreciated for its convenience. Many guests found their rooms to be very big, comfortable and sometimes recently renovated. Positive mentions include clean rooms, comfortable and cozy settings and well-laid-out bathrooms.
However, cleanliness and maintenance frequently surfaced as major concerns. Numerous reviews pointed out issues like dirty floors and carpets, hairs and dirt in rooms and visible filth such as scum in tubs and sticky surfaces. Some rooms reportedly had an unpleasant smell, broken furniture or missing amenities like TV remotes. Occasional noise from both the ventilation system and the nearby airport proved disruptive for some guests.
Despite some areas of comfort and space, there are recurring mentions of rooms being rundown, outdated or filthy with reports of bed bugs, roaches and poorly maintained facilities. Guests also noted that the hotel required better room cleaning routines and upgrades for a more satisfactory stay. The mixed reviews make it a place where one might weigh the benefits of space and location against possible cleanliness and maintenance issues.
At the American Inn & Suites Metro Airport, guests expressed mixed feelings about the beds. Many highlighted that the beds were comfortable with several reviews praising the softness and comfort of both the mattresses and pillows. Some guests appreciated specific features like the soft and silky sheets and fuzzy blankets. However, other reviews pointed to several negative aspects, such as beds being hard or having dips in the middle. There were also mentions of noisy bed frames and less-than-fluffy pillows. A few reviews were particularly critical, citing issues like stained sheets, broken frames and filthy mattresses. Despite these issues, some guests still found the beds clean and enjoyed a good night's sleep. Overall, opinions on the bed quality were varied, ranging from very positive to significantly negative.
Reviews of American Inn & Suites Metro Airport reveal mixed opinions about the cleanliness of the facility. Some guests found the facility to be clean and well-maintained, highlighting clean and spacious rooms, clean bathrooms and comfortable accommodations. However, other reviews pointed out significant issues with cleanliness, including filthy smells, dirty floors and unclean rooms. Guests mentioned finding items left by previous occupants, sticky floors and roaches in rooms. Additionally, there were reports of unpleasant odors, including cigarette smoke and marijuana, throughout the hotel. Some rooms were described as being in poor condition with damaged carpets and walls. The hotel appears to need updates and better housekeeping practices to ensure a consistent standard of cleanliness for all guests. The general sentiment indicates a contrast between some well-maintained areas and others that are severely lacking in proper cleaning and upkeep.
Reviews of the 'American Inn & Suites Metro Airport' paint a mixed picture of the staff with a notable emphasis on their friendliness and professionalism. Many guests found the staff to be very friendly, helpful and courteous, often highlighting specific individuals such as Sarah and Jennifer who were described as exceptional and amazing. The front desk staff, in particular, received praise for their hospitality, accommodating nature and pleasant demeanor.
Several guests mentioned the positive attitude and politeness of the receptionists with some noting the extra mile that staff members went to ensure a good experience, such as offering different rooms and assisting with washing clothes. The manager's sister and Frank were also noted for their kindness, contributing to a generally warm atmosphere.
However, there were consistent reports of unprofessional and rude behavior from certain staff members, particularly the shuttle drivers and some front desk clerks. Issues such as unresponsiveness, short tempers and poor customer service were cited. Specific incidents included a housekeeper allegedly stealing an android charger and a shuttle driver rudely soliciting tips.
While the overall sentiment towards the staff leaned positive with many guests appreciating their pleasant and supportive nature, the negative experiences concerning rudeness and unprofessionalism left a stark contrast, highlighting a disparity in the hotel's service quality.
The WiFi at American Inn & Suites Metro Airport receives mixed feedback. Some guests found the connection to be decent and good with WiFi readily available during their stay. However, others experienced issues such as slow speeds, intermittent connectivity or it not working at all in their rooms. The internet access situation appears to be inconsistent with some guests directed to seek assistance from the front desk. Overall, while there are positive mentions, the WiFi reliability may vary.
American Inn & Suites Metro Airport receives mixed reviews regarding its accessibility for guests with disabilities. Key positive aspects include the hotel being generally accessible with convenient and easily accessible facilities. The presence of wheelchair-accessible rooms and bathrooms is noted and there is helpful staff assistance, evident when they helped guests move into their rooms despite the elevator being temporarily out of service. The spacious nature of the updated rooms also adds to its appeal.
However, there are areas that need improvement. Occasionally, handicapped parking is insufficient and some guests had to seek alternative accommodations due to a lack of accessible features. Issues like missing housekeeping services, uncomfortable beds and difficulties with room keys also detracted from the overall experience. Nonetheless, its close proximity to the airport remains a major advantage for travelers, especially those with mobility challenges.
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Location
While some reviews mention a lack of dining choices in the immediate area and occasional noise, the overall sentiment emphasizes the location's suitability for overnight stays. The combination of convenient airport access, quiet environment despite proximity to air traffic and affordable pricing makes the hotel a valuable choice for travelers needing a brief stopover.
Breakfast
Rooms
However, cleanliness and maintenance frequently surfaced as major concerns. Numerous reviews pointed out issues like dirty floors and carpets, hairs and dirt in rooms and visible filth such as scum in tubs and sticky surfaces. Some rooms reportedly had an unpleasant smell, broken furniture or missing amenities like TV remotes. Occasional noise from both the ventilation system and the nearby airport proved disruptive for some guests.
Despite some areas of comfort and space, there are recurring mentions of rooms being rundown, outdated or filthy with reports of bed bugs, roaches and poorly maintained facilities. Guests also noted that the hotel required better room cleaning routines and upgrades for a more satisfactory stay. The mixed reviews make it a place where one might weigh the benefits of space and location against possible cleanliness and maintenance issues.
Beds
Cleanliness
Staff
Several guests mentioned the positive attitude and politeness of the receptionists with some noting the extra mile that staff members went to ensure a good experience, such as offering different rooms and assisting with washing clothes. The manager's sister and Frank were also noted for their kindness, contributing to a generally warm atmosphere.
However, there were consistent reports of unprofessional and rude behavior from certain staff members, particularly the shuttle drivers and some front desk clerks. Issues such as unresponsiveness, short tempers and poor customer service were cited. Specific incidents included a housekeeper allegedly stealing an android charger and a shuttle driver rudely soliciting tips.
While the overall sentiment towards the staff leaned positive with many guests appreciating their pleasant and supportive nature, the negative experiences concerning rudeness and unprofessionalism left a stark contrast, highlighting a disparity in the hotel's service quality.
Wi-Fi
Accessible
However, there are areas that need improvement. Occasionally, handicapped parking is insufficient and some guests had to seek alternative accommodations due to a lack of accessible features. Issues like missing housekeeping services, uncomfortable beds and difficulties with room keys also detracted from the overall experience. Nonetheless, its close proximity to the airport remains a major advantage for travelers, especially those with mobility challenges.
No, American Inn & Suites Metro Airport doesn't have any pool.
No, a spa isn't available at American Inn & Suites Metro Airport.
No, American Inn & Suites Metro Airport doesn't allow dogs.
No, parking facilities aren't available at American Inn & Suites Metro Airport.
No, American Inn & Suites Metro Airport doesn't have a gym.
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