The Best Western Premier Westlands in Nairobi receives high commendations for its prime and convenient location, making it ideal for both leisure and business travelers. Positioned in a modern and central area, the hotel is just a minute's walk from the Sarit Center and other key shopping destinations like the Westgate Mall. Its proximity to the Nairobi central business district, various commercial areas and Nairobi National Park further enhances its appeal. Guests find the location perfect for attending major events and appreciate the balance of a lively yet peaceful environment suitable for short stays and all types of activities.
The breakfast experience at the hotel is frequently lauded as fantastic with a sumptuous and varied buffet that caters to diverse tastes, featuring fresh squeezed fruit juices and organic items. Guests appreciate the quality, freshness and rich selection of food, as well as the attentiveness of the breakfast staff, which significantly enhances their morning experience.
Dinner services receive mostly positive feedback, especially the rooftop restaurant known for its good ambiance, high-quality food and standout Asian cuisine, although some diners pointed out areas for improvement like food being occasionally too oily or salty and the menu being somewhat limited. Room service and convenient meal options are also appreciated by the guests.
Accommodations at Best Western Premier Westlands are praised for being clean, spacious and comfortable, featuring modern and stylish decor. Guests consistently mention the bright atmosphere and well-maintained amenities, including particularly comfortable beds and nice room views, making it a favorable option for both leisure and business stays.
The hotel's cleanliness is another high point with guests frequently noting that both rooms and common areas are immaculate and fresh, ensuring a hygienic and inviting atmosphere throughout the stay.
Staff at the Best Western Premier Westlands stand out for their exceptional service, warmth and professionalism. Guests frequently commend the employees for their friendliness, attentiveness and efficiency, often mentioning specific staff members who have gone above and beyond to make their stay memorable.
While the WiFi service receives mixed reviews with some guests experiencing strong and reliable connections and others encountering issues with speed and stability, the hotel's efforts in catering to connectivity needs are recognized.
The gym, located on the 11th floor, is described as functional and well-equipped albeit small and somewhat basic for those seeking more extensive workout facilities. Nonetheless, it meets the essential needs for a standard workout.
Parking facilities present a few challenges, such as limited spaces, a complicated basement setup and a cramped entrance. Secure parking is available, but the overall ease of use and space limitations are noted concerns.
The hotel is highly recommended for business travelers due to its excellent facilities, strategic location and cleanliness. Even with occasional connectivity issues and the absence of a dedicated business center, the hotel remains a top choice for professional stays, offering well-organized and modern amenities suitable for long-term business needs.
Overall, the Best Western Premier Westlands provides a high standard of comfort, convenience and hospitality, making it a favorable option for various types of travelers visiting Nairobi.
Emara Ole-Sereni in Nairobi is celebrated for its exceptional location, offering breathtaking views of the Nairobi National Park and proximity to the airport, providing easy access for travelers. The ability to observe wildlife from guest rooms, the restaurant, or the rooftop bar and pool adds a unique touch to the stay. The serene environment near the park enhances the experience, offering a tranquil escape from the bustling city center, complemented by excellent service and a delightful breakfast spread.
The breakfast experience is repeatedly praised for its hearty and varied options, with the delicious taste and quality of food, especially the omelettes, receiving special recognition. The dining area, featuring stunning park views and good airflow, makes for a pleasant and memorable setting. While some mention concerns about breakfast costs when not included in the room rate, the overall dining experience is satisfying and well-catered.
Dinner at Emara Ole-Sereni garners mixed reviews but features standout moments, particularly with dishes like the prawn skewers. The food presentation is superb, and the overall quality of service enhances the dining experience. While some guests feel the dinner buffet is overpriced, others appreciate the evening meals' quality, recommending early dining for a peaceful end to the day.
Guests consistently commend the hotel for its spacious, clean, and elegantly designed rooms. The impressive room sizes and modern decor contribute to a luxurious atmosphere, with most rooms offering stunning views. The apartment rooms, in particular, provide exceptional comfort and are ideal for longer stays. The convenient location of the hotel adds to its appeal, being close to key attractions and maintaining excellent service standards.
The hotel's impeccable cleanliness is a standout feature, with guests frequently noting the high standard of cleanliness throughout the premises. The well-maintained facilities and professional, friendly staff create a welcoming environment. While there are occasional calls for further staff training to enhance service, the overall impression remains positive due to the team's attentiveness and dedication to ensuring a satisfying guest experience.
In summary, Emara Ole-Sereni provides a clean, comfortable, and luxurious stay with excellent service, making it a favorable choice for travelers visiting Nairobi.