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Summary of reviewsSure Hotel by Best Western Nantes Saint-Herblain offers a well-rounded and strategic location with proximity to the Zénith concert hall, major highways, the airport, the Atlantis shopping center and accessible public transport. This makes it a suitable choice for concert-goers, travelers in transit and those looking to explore Nantes city center hassle-free.
The breakfast receives accolades for its extensive variety, quality and pleasant dining atmosphere. Noteworthy items include pancakes, crepes, fresh pastries and excellent coffee. However, occasional issues such as inadequate restocking and slightly high prices could be improved.
Dinner options at the hotel are commendable for their locally-made jarred dishes, praised for their abundance and reasonable pricing. Several good-value restaurants nearby further enrich the dining experience, recommended by the proactive and friendly staff. Although a microwave in rooms would be a helpful addition, the current offerings are generally well-received.
Rooms are described as clean, comfortable and recently renovated, though some find them relatively small. Soundproofing and maintenance issues, such as clogged bathtubs and defective shower heads, are noted but do not significantly detract from the overall positive sentiment. The quiet surroundings despite the industrial zone location provide a serene experience. Convenient parking and proximity to key attractions also add to the appeal.
Cleanliness is a strong point at Sure Hotel with guests consistently praising the well-maintained rooms and public areas. Minor issues related to maintenance and housekeeping are occasionally mentioned but do not overshadow the general satisfaction.
The staff at Sure Hotel by Best Western Nantes Saint-Herblain receive high praise for their friendliness, professionalism and helpfulness, significantly enhancing the overall guest experience. This attentive and welcoming service leaves a memorable and positive impression.
Complimentary WiFi is generally reliable and fast, although some guests have reported intermittent connectivity issues and occasional disruptions. Nevertheless, most guests find the internet service satisfactory for their needs.
Parking facilities are consistently praised for being ample, secure and convenient. The free parking, spacious lot and safety measures contribute to a stress-free experience for guests with vehicles.
The hotel is considered family-friendly, offering family suites and adjoining rooms, though the smaller room sizes may slightly impact comfort for larger groups. Other amenities like separate toilets from bathrooms, provisions for disabilities and a pet-friendly policy cater well to diverse family needs.
Beds at the hotel are frequently commended for their comfort and quality with high-quality bedding and well-suited pillows contributing to a restful stay.
As a three-star establishment, the hotel receives mixed feedback regarding its room size and facilities. While some guests feel it meets basic expectations and offers good value for money, others suggest minor improvements to fully align with its star rating.
Overall, Sure Hotel by Best Western Nantes Saint-Herblain stands out for its strategic location, excellent cleanliness, comfortable beds and outstanding staff, making it a compelling choice for travelers seeking convenience and quality. Show more
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Categories
Hotel Taking Steps Towards Sustainability
This hotel is committed to CSR initiatives, including energy conservation, selective waste sorting, and partnerships with local businesses. It strives to offer an eco-responsible stay in Nantes.
Dog Friendly Hotel
This hotel allows pets. It offers amenities such as room service, a bar, a game room, and free parking, providing a comfortable environment for guests and their companions.
Hotel with Parking
The hotel offers free private parking to its guests. Its location near the Nantes ring road makes it easily accessible for travelers with vehicles.
3-Star Hotel
This hotel is near the Nantes ring road and the N444, making it an ideal stopover. It is also a 700-metre walk from the Zénith Nantes Métropole concert hall and near the Nantes Atlantis shopping centre. The hotel features 50 air-conditioned rooms and a free private car park.
Family Friendly Hotel
Business Hotel
Accessible Hotel
Room Types
Standard Twin RoomThe double room offers air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The unit has 2 beds.
Family Double RoomThe quadruple room offers air conditioning, a wardrobe, as well as a private bathroom featuring a bath and a shower. The quadruple room provides a carpeted floor and heating. The unit offers 2 beds.
Standard Triple RoomThe triple room provides air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Standard Double RoomThe double room offers air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Comfort Queen RoomThe double room offers air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Guest Reviews
7.8
Good
Location
Strategically positioned for easy reach to various key points, 'Sure Hotel by Best Western Nantes Saint-Herblain' offers an ideal location for diverse needs. The hotel shines in its proximity to the Zénith concert hall, making it a prime choice for concert-goers who can comfortably walk to events. Additionally, its closeness to the major highway and the airport, approximately 15 minutes by car, ensures convenient connectivity for travelers, including those catching early or late flights.
The nearby Atlantis shopping center adds to the appeal, providing guests with ample shopping and dining options within walking distance. The hotel is also well-connected to Nantes city center through accessible public transport, including trams and buses that also run free on weekends, making city exploration hassle-free. This strategic location is complemented by the serene and quiet surroundings despite being near busy roads, providing a peaceful stay.
Visitors appreciate the quick access to medical facilities like Laennec Hospital, the business areas and numerous nearby restaurants. For those en route to other destinations, such as Brest, the hotel's location near major roadways facilitates easy travel. Overall, the hotel's positioning suits varied purposes, from concerts and shopping sprees to business trips and overnight stays before flights.
Breakfast
The breakfast at Sure Hotel by Best Western Nantes Saint-Herblain generally receives positive feedback for its variety and quality. Many guests found it very good, hearty and filling with a wide selection of sweet and savory options. The buffet was described as very complete, generous and well-stocked with some noting delicious pancakes, crepes, fresh pastries and excellent coffee. The breakfast room is spacious and bright, contributing to a pleasant dining experience.
However, some criticisms do arise. Issues such as lack of variety, insufficient restocking and high prices are mentioned. A few guests reported specific grievances like unclean tables, dirty dishes and absence of items like orange juice or bread. Others noted that the breakfast quality did not match the cost with some describing it as minimal or basic.
In summary, while the breakfast at Sure Hotel by Best Western Nantes Saint-Herblain is generally praised for its range and quality, some aspects of service and value for money could benefit from improvement.
Dinner
The dinner experience at Sure Hotel by Best Western Nantes Saint-Herblain is marked by a blend of convenience and local flavor. Guests have the option to enjoy a meal service featuring locally-made jarred dishes, which are both abundant and diverse, making for a practical and satisfying dining solution in the absence of a traditional restaurant. This meal service is generally praised for its quality products and reasonable pricing and can even be enjoyed in the privacy of one's own room.
For those who prefer dining out, there are several good value restaurants nearby. Notably, the hotel staff is proactive in recommending local dining options, including a well-regarded Italian restaurant. These nearby establishments offer extensive dining options and form a reliable partnership with the hotel to ensure guests have a pleasant evening meal experience.
Despite the generally positive feedback, a few reviews mentioned the desire for a microwave in the rooms to enhance the convenience of heating up meals. Overall, while the hotel itself offers limited dining facilities, its strategic location near a variety of good restaurants ensures guests can still enjoy a satisfying dinner experience.
Rooms
Sure Hotel by Best Western Nantes Saint-Herblain offers functional and comfortable accommodations that are praised for their cleanliness and recent renovations. Many guests find the rooms to be sufficient for a short stay, particularly noting that they are well-equipped with modern amenities. Despite several positive remarks about the spaciousness of some rooms and bathrooms, a consistent complaint is the small size with several reviewers mentioning that the rooms are too cramped, especially for families or groups of three people. The soundproofing in the rooms has also been a point of concern with disturbances from neighboring rooms and hallways frequently noted. Additionally, some maintenance issues were pointed out, such as defective shower heads, clogged bathtubs and problems with heating and air conditioning.
Guests appreciate the hotel’s quiet location, even though it is situated in an industrial zone, which some might find less appealing. The convenient parking and proximity to nearby attractions like the Zenith are often mentioned as positives. Overall, while the rooms may be on the smaller side and occasionally have issues with noise and maintenance, their cleanliness, comfort and practicality make them a reasonable choice for short stays.
Beds
Guest reviews of the 'Sure Hotel by Best Western Nantes Saint-Herblain' consistently highlight the comfort and quality of the beds. Many guests found the beds to be very comfortable with bedding described as high quality and excellent. The rooms were noted for being comfortable and clean, contributing to a pleasant stay. Soft and comfortable pillows were generally appreciated, although there were occasional mentions of pillows being too soft or uncomfortable.
While many praised the beds for being comfortable and well-suited for a good night's sleep, experiences varied. Some guests found the beds a bit small for couples and mentioned that the comfort of the mattresses could differ from room to room. A few reviews pointed out that certain beds or bedding could be too soft or too firm, reflecting personal preferences.
Overall, the bedding was largely deemed comfortable and suitable for visits, making 'Sure Hotel by Best Western Nantes Saint-Herblain' a reliable choice for a restful stay.
Cleanliness
Sure Hotel by Best Western Nantes Saint-Herblain impresses with its generally high standards of cleanliness and well-maintained facilities. Guests frequently highlight the clean and cozy rooms, consistently noting their orderly and comfortable conditions. The bathrooms, though sometimes not perfectly spotless, are mostly appreciated for being clean and functional.
The hotel itself is very well-maintained, providing a clean and quiet environment conducive to a pleasant stay. Public areas and common facilities, including dining areas, also receive positive remarks for cleanliness with some guests appreciating the implementation of COVID measures.
However, there are occasional mentions of small issues, such as room size, outdated equipment and minor maintenance concerns like stained carpets or moldy shower hoses. A few reviews report less favorable experiences with housekeeping, sometimes noting unclean areas or specific issues like trash not emptied or floors not adequately cleaned.
Overall, guests seem pleased with the hotel's cleanliness and comfortable atmosphere, making it a reliable choice for a stay in Saint-Herblain. Despite a few minor complaints, the general sentiment leans towards satisfaction with the cleanliness and upkeep of the accommodation.
Staff
Guest reviews for Sure Hotel by Best Western Nantes Saint-Herblain lavish praise on the hotel's staff for their friendliness, professionalism and attentiveness. The common thread throughout the feedback highlights the staff's welcoming and accommodating demeanor with consistent references to their helpfulness and kindness. Many travelers appreciated the warm hospitality and noted that the reception team was particularly commendable for their enthusiastic and engaging customer service. The night staff also received positive mentions for their prompt and efficient handling of requests, even on short notice.
Visitors frequently commented on the strong sense of professionalism paired with a friendly smile, underscoring the staff's capability in making guests feel valued and cared for. Whether greeted by the receptionist or looked after by the chambermaids, guests felt the staff's genuine commitment to providing quality service. Despite a few isolated criticisms regarding language barriers and occasional missteps, the overall impression is of a team that goes above and beyond to ensure a pleasant stay.
The atmosphere created by the staff contributes significantly to the hotel's inviting ambiance, leaving guests with a favorable and memorable experience.
Wi-Fi
The Sure Hotel by Best Western Nantes Saint-Herblain offers complimentary WiFi that has garnered mixed feedback from its guests. Many guests have appreciated the strong, reliable and high-speed internet service available in all rooms and common areas with some noting that it even provided speeds over 20Mbps during peak hours. The WiFi is generally seen as quick and satisfactory with continuous connectivity reported. However, there were some instances where guests experienced frequent disconnections and had to report these issues to reception. Some guests also mentioned a lack of information about the free WiFi during their stay. Despite a few reports of average performance and occasional software update issues, the overall consensus suggests that the WiFi service at the hotel is mostly reliable and effective for guest use.
Parking
Guests consistently praised the parking facilities at the Sure Hotel by Best Western Nantes Saint-Herblain, noting the ample and secure options available. Many highlighted the convenience of free parking, which is a significant perk for travelers. The parking lot is described as spacious and well-maintained, making it easy to find a spot regardless of vehicle size with plenty of space even for larger trucks.
Safety is a prominent feature with numerous mentions of secure, gated parking that is well-lit and monitored. Several guests appreciated the added security measures, such as the closed parking at night and the gated access, which contributed to their peace of mind. The ease of access and simplicity in finding the parking area were also positively remarked upon, ensuring a smooth arrival and departure process.
Motorcyclists mentioned the availability of sheltered parking areas and the grounds were praised for being private and secluded. Although there is no mention of garages, the ample and protected parking options seem to meet the needs of most guests. Overall, the parking at Sure Hotel by Best Western Nantes Saint-Herblain is well-regarded for its efficiency, security and convenience.
Family
The Sure Hotel by Best Western Nantes Saint-Herblain is an excellent choice for families, offering a range of amenities and conveniences to ensure a comfortable stay. The hotel is praised for being family-friendly with options such as family suites and adjoining rooms that make it easier for groups to stay together. The staff receive high marks for their friendliness and welcoming demeanor, which adds to a pleasant atmosphere.
Despite the overall positive feedback, rooms can be on the smaller side, especially when accommodating three people, which may impact privacy and comfort. However, the bedding is noted to be quite comfortable and the family rooms are designed to be quiet, enhancing the restful experience.
The hotel easily accommodates family travel needs with separate toilets from the bathrooms, adding a layer of convenience. There are also provisions for guests with disabilities and the establishment is dog friendly, making it versatile for different family requirements. Breakfast options are available, adding to the ease of stay for families.
In summary, Sure Hotel by Best Western Nantes Saint-Herblain stands out for its family-oriented services and friendly staff, though space in the rooms might be a consideration for larger groups.
3 Star
The Sure Hotel by Best Western Nantes Saint-Herblain receives mixed reviews about its status as a three-star establishment. Guests commonly mention that the rooms are notably small for a hotel of its rating with some reviewers feeling that the facilities and service do not justify its three-star classification. However, there are also opinions suggesting that the hotel is deserving of its three stars and some guests recognize it as an overall average three-star hotel that meets basic expectations.
Critics argue that attention to detail is lacking and minor improvements are necessary to fully meet the standard expected of a three-star hotel. Despite the small room size, the hotel is noted to provide good value for its price of 55 euros per night, making it a reasonable choice for budget-conscious travelers. The location of the hotel is generally praised as convenient, contributing to a satisfactory stay even if the overall experience may not fully compete with other three-star hotels.
While some guests describe the hotel as perfectly fine without frills and in line with the expected service level, others feel it falls short of deserving its rating. Overall, the reviews suggest it is a basic, average three-star hotel suitable for short stays but may not meet the expectations of those seeking more luxurious accommodations.
Business
Sure Hotel by Best Western Nantes Saint-Herblain is highly favored by business travelers, offering excellent value for money. Its prime location in an industrial park and proximity to business areas make it a convenient choice for those traveling for professional reasons. The hotel's positioning near major transit routes and the airport further enhances its appeal for short business stays and stopovers.
Guests appreciate the functional and professional atmosphere, finding it perfect for business trips. The staff consistently receive praise for their helpfulness, which enhances the overall experience. Services such as the business rooms and readily available coffee are tailored to meet the needs of professionals on tight schedules.
In summary, the hotel's combination of strategic location, dedicated services for business attendees and overall good value makes it an ideal choice for those visiting Nantes for work-related purposes.
Accessible
Sure Hotel by Best Western Nantes Saint-Herblain offers a generally positive experience for guests with disabilities with proper facilities and spacious rooms designed for ease of movement. The hotel's premises and common areas are accessible and guests reported no issues with accessibility in and out of the hotel. The dining areas are also accessible and guests appreciated the morning reception help for accessibility needs, as well as the friendly and safe environment provided by the night reception.
The hotel's location near the Zenith and Saintberlain road, along with easy access and parking, make it convenient for travelers. Additionally, it is easily accessible by bus.
However, the hotel has notable limitations, particularly the absence of an elevator, which affects the practicality of carrying suitcases and accessing upper floors. There were also a few mentions of non-functional air conditioning. Despite these few drawbacks, the overall accessibility and support from the staff left a good impression on the guests.
Dog Friendly
The Sure Hotel by Best Western Nantes Saint-Herblain is highly praised for its dog-friendly facilities and services. The hotel stands out for accepting dogs without any additional charge, making it a hassle-free stay for pet owners. Guests have noted the availability of functional rooms suitable for dog owners with the added convenience of ground floor rooms for those with pets.
Many reviews appreciated the welcoming and friendly staff who accommodate pets, ensuring a comfortable experience for both owners and their furry companions. Although dogs are not permitted in the breakfast room, the overall pet-friendly environment of the hotel received positive feedback. The hotel's commitment to being dog-friendly with a clear policy of welcoming well-behaved dogs in rooms, solidifies its appeal to travelers with pets.
No, Sure Hotel by Best Western Nantes Saint-Herblain doesn't have any pool.
No, a spa isn't available at Sure Hotel by Best Western Nantes Saint-Herblain.
Yes, Sure Hotel by Best Western Nantes Saint-Herblain welcomes dogs.
Yes, parking facilities are available at Sure Hotel by Best Western Nantes Saint-Herblain.
No, Sure Hotel by Best Western Nantes Saint-Herblain doesn't have a gym.