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Comfort Inn & Suites

Saint-Jerome , 255 De Martigny Ouest (Show on Map)

7.5

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsComfort Inn & Suites is favorably reviewed for its excellent location, offering convenient access to major eateries, markets and highways. Its central position near downtown St-Jérôme, well-maintained facilities like the indoor pool, outdoor spa, gym and ample parking, as well as attentive staff, make it a convenient choice for families and travelers.

The breakfast, while featuring a variety of buffet-style options such as scrambled eggs, sausages, toast, pancakes and make-your-own waffles that many guests enjoyed, received some mixed reviews. Some guests felt it was basic and repetitive, wishing for a more diverse selection. The ending time of 10 a.m. was also noted as inconvenient for late risers.

Guests generally praised the spaciousness and cleanliness of the well-furnished rooms, which come equipped with amenities like TVs, fridges, microwaves and comfortable beds. While there were occasional issues with room allocation, noisy air conditioning or minor cleanliness concerns, most reviews highlighted the comfort and inviting atmosphere of the accommodations.

Cleanliness throughout the hotel, including in rooms, common areas and the pool and spa, received high marks. The attentive and friendly staff further enhanced the experience with many guests expressing appreciation for their professionalism and helpfulness.

The pool and spa are notable attractions, especially for families. Clean and welcoming, they provide a fun and relaxing environment, although the facilities are somewhat small. Overall, these amenities contribute significantly to the positive guest experience.

For families, the hotel offers an excellent atmosphere with facilities tailored to young guests, such as a children's pool and a jacuzzi. The ease of navigation around the hotel and proximity to restaurants also add to its family-friendly appeal, making it a popular choice for those traveling with children.

Lastly, the beds are generally commended for their comfort, despite a few guests finding mattresses too hard or having issues with pillow quality. Overall, Comfort Inn & Suites offers a comfortable and conveniently located stay with commendable service, making it a well-rounded choice for a variety of travelers.
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Hotel with EV Charging Stations

Hotel near Golf Courses

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool Children's Pool

Business Hotel

Hotel with Gym

3-Star Hotel

Hotel with Children's Pool

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

King Room This double room has air conditioning, DVD player and seating area.

Business King Room - Non-Smoking The double room features a tea and coffee maker and a seating area. The unit has 1 bed.

Double Room with Sofa Bed and Mobility Access - Non-Smoking The family room offers a tea and coffee maker. The unit offers 2 beds.

Queen Room with Two Queen Beds - Non Smoking The unit offers 2 beds.

Superior Business Double Room - Non Smoking The spacious double room provides a tea and coffee maker and a seating area, as well as a private bathroom featuring a hairdryer. The unit offers 1 bed.

King Room - Non Smoking/Interior Corridor The spacious double room provides air conditioning, a tea and coffee maker and a seating area. The unit offers 1 bed.

Queen Room - Non Smoking The spacious double room features a tea and coffee maker and heating, as well as a private bathroom boasting a hairdryer. The unit has 2 beds.

Quadruple Room with Two Queen Beds - Non Smoking The quadruple room offers a tea and coffee maker. The unit has 2 beds.

Quadruple Room with Two Queen Beds and Roll-In Shower - Disability Access/Non Smoking The unit has 2 beds.

Queen Room with Two Queen Beds - Non-Smoking The family room offers a tea and coffee maker, as well as a private bathroom featuring a hairdryer. The unit offers 2 beds.

Queen Room with Two Queen Beds - Non-Smoking The unit has 2 beds.

Queen Suite with Two Queen Beds - Non Smoking

Standard Room J

About Comfort Inn & Suites

License: 177531

Guest Reviews

7.5

Good

Location

Situated with excellent accessibility, Comfort Inn & Suites boasts a prime location that meets the needs of its guests efficiently. Close to major eateries, markets and highways, it provides easy access to a range of services and amenities. Visitors highlight the proximity to planned activities and the convenience of having several restaurants within walking distance, including those in downtown St-Jérôme. The hotel's central position is complemented by its well-maintained facilities, such as the indoor pool, outdoor spa, gym and ample parking space. Guests appreciate the attentive staff and the overall convenience that this well-located hotel offers for families and travelers alike.

Breakfast

Guests' reviews of the breakfast at Comfort Inn & Suites reveal a mix of experiences. On the positive side, many guests appreciated the variety and quality of the breakfast items provided. The buffet-style breakfast with scrambled eggs, sausages, toast, pancakes, fruit, yogurt, coffee and juice was particularly noted for being delicious and offering good variety. Guests also enjoyed making their own waffles, which added an element of fun to their morning routine.

However, some guests felt that the breakfast was minimal for the price, describing it as quite basic and limited in choices. A notable point of contention was that the same items were served daily with some guests wishing for a more exciting or diverse selection, including a good fruit salad. There were also mentions of the breakfast being overpriced and not meeting expectations with some describing it as disappointing or even horrible. Additionally, guests noted that breakfast service ended promptly at 10 a.m., which could be inconvenient for late risers.

Overall, while there are positive aspects to the breakfast experience, such as variety and quality, there is room for improvement to better meet guests' diverse expectations.

Rooms

When staying at the Comfort Inn & Suites, guests can generally expect a pleasant experience, particularly with the rooms. Most guests praised the spaciousness and cleanliness of their accommodations with many highlighting large suites that are well-furnished and well-equipped with amenities such as TVs, fridges, microwaves, sinks and comfortable bedding. The king-size beds and clean, comfortable rooms received frequent commendation and the overall look of the hotel is considered very nice.

However, not all reviews were entirely positive. Some guests encountered issues such as being allocated a room different from what they reserved, encountering noisy air conditioning units and an occasional strong smell of dampness. A few reviewers noted cleanliness issues or outdated rooms compared to other renovated ones. Despite these setbacks, the general sentiment is that the Comfort Inn & Suites provides comfortable and well-located accommodations with an emphasis on spacious, inviting rooms.

Beds

The beds at Comfort Inn & Suites are generally praised for their comfort with numerous guests noting the comfort of the bed as a highlight of their stay. Many reviewers found the beds to be very comfortable and appreciated the coziness they provided. However, some guests reported finding the mattresses too hard, which detracted from their overall comfort experience. Additionally, there were some complaints about the quality of the pillows, which were described as poor. Despite these mixed reviews, the comfort of the bed was frequently mentioned positively, suggesting a predominantly favorable experience with the bedding.

Cleanliness

Visitors to Comfort Inn & Suites frequently praise the hotel's cleanliness. Guests commonly highlight the clean rooms and bedding. Descriptions like very clean rooms, correct and clean and everything was very clean, repeatedly appear in the reviews. The pool and spa are also noted for their cleanliness, reflecting the high standards maintained throughout the establishment.

Beyond individual rooms, the overall cleanliness of the hotel is acknowledged, from the premises to common areas. Reviews also mention the cleanliness of the breakfast area. The staff's friendly demeanor further enhances the guest experience. Clean rooms and the comfort provided are recurring themes and many remarks affirm that everything was perfect regarding cleanliness.

Nonetheless, there are a few isolated concerns about the presence of dust in a room, issues with hot water, long hair in the bath and stained items such as curtains and a mattress cover. In general, however, the hotel's efforts in maintaining a clean environment earn high marks from most visitors.

Staff

The staff at Comfort Inn & Suites receives high praise for their friendliness and availability. Guests frequently mention how warm, courteous and respectful the employees are. Many highlighted the attentive nature of the staff, noting their willingness to assist and accommodate various requests. The front desk personnel are particularly noted for their super friendly demeanor with one guest sharing that the receptionist was lovely and helped them settle in comfortably.

Despite a few isolated incidents, such as the absence of smiles from the reception staff and a minor mix-up with a blanket, the overall consensus describes the team as very nice, professional and welcoming. Guests appreciate the smiles and attentiveness that accompany the completion of various tasks, contributing to a pleasant stay.

The staff’s readiness to respond adequately and ensure a positive experience by addressing specific needs, such as family visits or special services, further underscores their commitment to guest satisfaction. The kindness of the employees consistently stands out, leaving a lasting impression on those who stay at the hotel.

Pool

The pool and spa at Comfort Inn & Suites receive high praise from guests, who find them clean and well-maintained. Families particularly enjoy these facilities, noting that they are very warm and welcoming. The pool, along with the hot tub and spa, are highlighted as major attractions, often described as enjoyable and a big advantage of the hotel. Guests appreciate the warm temperature of the pool, which stands out as a significant positive feature. While the pool and spa are on the smaller side, they are still considered great with some visitors even describing the pool as awesome. Overall, the combination of friendly staff, excellent breakfast and inviting pool and spa facilities make for an enjoyable stay.

Family

Comfort Inn & Suites stands out as an excellent choice for families, offering a range of activities tailored to young guests. The children's pool receives high praise for being great, making it a highlight for families with little ones. The decor adds a pleasant touch to the experience and the spa offers a relaxing retreat for parents. Guests frequently mention the pool and jacuzzi as standout features, noting that kids especially love the pool. Both the pool and spa are described as perfect, beautiful and well-maintained, underscoring the hotel's commitment to quality.

The hotel is noted for its accessibility, making it easy for families to navigate the premises. With a strong family-friendly atmosphere, it is a popular recommendation for those traveling with children. The little ones, particularly girls, seem to thoroughly enjoy the water activities available.

Additional positive aspects include the well-regarded facilities, quality lunch offerings and professional, courteous staff. These factors contribute to a seamless and enjoyable stay for families. Proximity to restaurants adds a layer of convenience, making Comfort Inn & Suites a well-rounded choice for a family getaway.

Yes, Comfort Inn & Suites has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool.

Yes, a spa is available at Comfort Inn & Suites.

No, Comfort Inn & Suites doesn't allow dogs.

No, parking facilities aren't available at Comfort Inn & Suites.

Yes, Comfort Inn & Suites has a gym.

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