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Summary of reviewsEnzo Hotels Chalons en Champagne stands out for its strategic location, making it an ideal stopover for travelers passing through France. Conveniently situated near the highway and in proximity to shops, restaurants and the city center, the hotel offers easy access for motorists and is appreciated for its quiet surroundings despite the bustling roads nearby.
The breakfast experience at the hotel is mixed with some guests praising the variety and quality of items, including fresh dairy products and good coffee. However, consistency issues with the selection, freshness and presentation of food have been noted with some concerns about hygiene and value for money.
Rooms at the hotel are functional and equipped with essential amenities. Despite their compact size and dated condition, the rooms are suitable for a brief stay. Guests appreciate the comfortable bedding and the presence of basic conveniences. However, several reviews mention the need for better cleanliness and maintenance with instances of musty odors, unclean environments and noisy disturbances from the street.
Cleanliness is a common concern with multiple reports of dirt, dust and maintenance issues throughout the hotel. While some areas are occasionally noted to be clean, the overall impression is that the hotel requires significant improvements in its cleaning protocols and facility upkeep.
The staff at Enzo Hotels Chalons en Champagne receive consistent praise for their friendliness, kindness and professionalism. The team, particularly the receptionists, is recognized for their warm welcome and attentiveness to guest needs. Even in cases where facilities fell short, the staff's proactive and accommodating nature often mitigated guest discomfort.
The hotel's parking facilities are another highlight with a large, accessible and secure car park that guests found convenient and easy to use. The parking is well-monitored, although there were isolated instances of the gate being out of service, leading to some concerns about security.
The beds at the hotel are positively reviewed with many guests finding them comfortable and the bedding clean. Minor issues like creaking beds and subpar pillows were mentioned but did not significantly detract from the overall positive sentiment towards the beds.
In summary, Enzo Hotels Chalons en Champagne offers practical accommodations with a strategic location and excellent staff service. While there are areas in need of improvement, particularly cleanliness and breakfast consistency, the hotel remains a convenient choice for travelers looking for a comfortable overnight stay. Show more
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Hotel with Free Wi-Fi
Located in SAINT MARTIN SUR LE PRE, this hotel offers free Wi-Fi. Its location and provision of internet access make it a practical choice for visitors.
Hotel with Parking
This hotel features free private parking for its guests, offering a dedicated and cost-free parking solution.
Cheap Hotel
This hotel provides budget-friendly accommodation. It is situated in the ZI Saint Martin area, offering convenient access to the Route de Reims [provided hotel information].
Hotel for Honeymoon
Dog Friendly Hotel
Room Types
Double RoomThe double room provides air conditioning, as well as a private bathroom featuring a shower. This double room offers a flat-screen TV. The unit offers 1 bed.
Triple RoomThe triple room features air conditioning, as well as a private bathroom boasting a shower. The unit has 2 beds.
Double Room with Shared ShowerThis double room features air conditioning and a flat-screen TV. The unit has 1 bed.
Twin RoomThe twin room offers air conditioning, as well as a private bathroom featuring a shower. This twin room provides a flat-screen TV. The unit offers 2 beds.
Twin Room With Shared ShowerThis double room offers air conditioning and a flat-screen TV. The unit offers 2 beds.
Guest Reviews
5.6
Rated
Location
Enzo Hotels Chalons en Champagne is highly regarded for its strategic location, ideal for travelers passing through France. Situated near the highway, it offers easy access and is conveniently positioned for those on a road trip. Guests appreciate the hotel's proximity to the main road, making it simple to find and perfect for a quick stopover.
The setting also features nearby shops, restaurants and the city center of Chalon en Champagne, adding to the convenience. Despite its closeness to major routes, the hotel remains relatively quiet, ensuring a restful stay. Some guests noted that while the location is excellent for motorists, pedestrian access might be challenging due to the lack of sidewalks.
Overall, the advantageous geographical situation, ease of access and nearby amenities make Enzo Hotels Chalons en Champagne a practical choice for travelers looking for comfort and convenience during their journey.
Breakfast
The breakfast at Enzo Hotels Chalons en Champagne receives mixed feedback from guests. On the positive side, the breakfast is described as hearty with a variety of choices and many guests found it satisfactory or even great with good coffee. Fresh items are mentioned and the quality of dairy products was appreciated. The breakfast was noted as minimalist yet adequate for some with competent and available staff.
However, several reviews pointed out significant downsides. The selection is sometimes deemed limited and basic with occasional mentions of frozen products instead of fresh ones. Some guests were disappointed by the untimeliness and presentation, such as uncooked croissants and expired jam and raised concerns about hygiene with the cold cuts. The cleanliness of the breakfast area and timely refilling of dishes were also issues cited by reviewers. Despite its cost, the breakfast did not always meet the guests' expectations on value for money.
Overall, while there are aspects of the breakfast that satisfy some guests, the experience appears inconsistent and has room for improvement, particularly in terms of variety, freshness and value for money.
Rooms
Enzo Hotels Chalons en Champagne offers functional accommodations suitable for a brief stop during a long journey. Guests consistently mention that while the rooms are notably small, they are equipped with essential amenities such as private bathrooms featuring a toilet, sink and shower. Though compact, the rooms can still accommodate for a night of rest. The comfortable bedding and arrangement of tables and cutlery provide some added convenience.
However, a common point of critique revolves around the cramped quarters, including the bathrooms, which are frequently described as needing renovation. Guests have reported issues with cleanliness, both in the rooms and bathrooms, noting specific problems such as an unclean environment and musty odors. The overall condition of the hotel appears worn and somewhat dated, which contributes to its run-down feel. Some rooms also suffer from noise disturbances from the street and poor maintenance.
Despite these downsides, the friendliness and warm smiles from the receptionist are a positive highlight noted by guests, adding a touch of hospitality to the experience. Although the hotel’s infrastructure may fall short, its practical nature and attentive staff can make it an acceptable choice for travelers needing a short stay.
Beds
The beds at Enzo Hotels Chalons en Champagne receive widespread praise for their comfort with many guests noting how comfortable the mattresses and bedding are. The majority of reviews highlight the beds as being quite comfortable with several guests specifically mentioning the very good quality of the mattresses. Bedding is often described as impeccable and clean. However, there are some remarks about minor issues such as creaking beds and less-than-ideal pillows. Despite these occasional drawbacks, the overall sentiment leans strongly towards a positive experience with the beds, contributing significantly to guests’ overall satisfaction with their stay.
Cleanliness
Enzo Hotels Chalons en Champagne has received considerable criticism regarding its cleanliness. Guests have reported a range of issues, from stained sinks and moldy showers to dirt and dust accumulating in various parts of the hotel. The overall maintenance of the facilities appears inadequate with numerous mentions of clogged drains, broken sinks and general dilapidation. The bathrooms, in particular, seem to suffer from frequent dirt, mold and musty odors. Additionally, the presence of bugs and even crushed insects in rooms has been noted, which raises concerns about the thoroughness of the cleaning procedures.
Many guests highlighted problems like stained bed linen and dusty surfaces, which extend to common areas and even breakfast dishes. There are also remarks about cigarette butts being found under beds and a lack of locks on bathroom doors, further indicating lapses in basic hygiene and security.
The consensus suggests that although there are sporadic mentions of clean conditions in some areas, these are overshadowed by more significant issues. The hotel appears to be in urgent need of modernization and a marked improvement in its cleaning protocols to meet standard expectations.
Staff
The reviews for Enzo Hotels Chalons en Champagne consistently highlight the exceptional nature of the hotel's staff. Guests frequently commend the friendliness, kindness and professionalism of the team, noting the warm and welcoming atmosphere on arrival. The receptionists, in particular, are often praised for their proactive and accommodating approach, ensuring guests feel comfortable and well-attended to throughout their stay.
The staff's attentiveness and readiness to assist are significant positives mentioned in the reviews. Several guests highlighted specific instances where reception personnel, such as Quentin, provided outstanding service with a big smile and a professional demeanor. The ability to handle various guest needs efficiently is another noted aspect with the team being described as energetic, reactive and super helpful.
Even in scenarios where some facilities needed attention, such as a bathroom door not closing properly, the overall pleasantness of the staff helped mitigate any discomfort. The hotel team also received compliments for their handling of breakfast services and their accommodating stance on pets, adding to the overall positive experience.
However, it’s worth noting a few isolated instances where guests found the reception less attentive or welcoming, indicating some variability in service experience. Despite these occasional issues, the majority of reviews reflect a high level of satisfaction with the hotel's staff, making the Enzo Hotels Chalons en Champagne a pleasant and recommendable place to stay for travelers who value excellent service and a friendly atmosphere.
Parking
Guests at Enzo Hotels Chalons en Champagne consistently highlight the convenience and quality of the hotel's parking facilities. The car park is described as large with plenty of available spaces and located directly in front of the accommodation, making it optimal for easy access. The location of the parking is frequently praised for its good positioning and accessibility with guests appreciating that it is free of charge and available 24/7.
Security is a strong point with several mentions of the parking being private, monitored and secure, although there was a note of the gate being out of service in one instance, leading to some parking being unprotected. Despite this, guests value the secure and closed nature of the parking area overall. Positive interactions with the staff, who are reported as friendly and available, add to the comfortable experience of using the parking. Guests also benefit from clear explanations regarding access to the parking, enhancing their overall satisfaction with the service.
No, Enzo Hotels Chalons en Champagne doesn't have any pool.
No, a spa isn't available at Enzo Hotels Chalons en Champagne.
Yes, Enzo Hotels Chalons en Champagne welcomes dogs.
Yes, parking facilities are available at Enzo Hotels Chalons en Champagne.
No, Enzo Hotels Chalons en Champagne doesn't have a gym.