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Summary of reviewsMercure Paris Saint-Ouen delivers an enjoyable stay for visitors with a focus on positive aspects in several key categories. Its prime location near metro stations allows easy access to Paris's attractions, complemented by nearby restaurants and cafes, making it convenient for exploration. Guests appreciate the on-site parking facilities which add convenience for those arriving by car.
The hotel is praised for its extensive breakfast offerings, featuring a wide variety of high-quality items. While the area can become crowded, many guests find the breakfast to be a delightful start to their day. The rooms are described as spacious, clean, and well-equipped, featuring comfortable beds that ensure a restful sleep. The friendly staff, often noted for their helpfulness and warm reception, significantly enhances the guest experience, contributing to a welcoming atmosphere.
Cleanliness is a standout trait at Mercure Paris Saint-Ouen, with guests frequently commending the hotel's upkeep and modern facilities. The secure parking facilities add another layer of convenience and peace of mind for those with vehicles.
Families find the hotel accommodating, providing a comfortable and family-oriented environment. The location serves well for events at the Stade de France, offering safety and ease of travel. While there may be minor logistical issues, the overall experience for families remains positive.
Business travelers benefit from practical amenities, such as long desk consoles and a calm environment conducive to work, while appreciating the quality service provided by the staff.
In summary, Mercure Paris Saint-Ouen presents a satisfying and comfortable stay through its strategic location, friendly staff, excellent breakfast, and clean accommodations, representing good value for those exploring Paris or attending business or family events. Show more
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Categories
Hotel with Parking
This hotel offers secure underground parking with 47 spaces, available 24/7. Guest reviews specifically highlight the excellent and secure parking facilities.
Accessible Hotel
The hotel is equipped with facilities for disabled guests and has a lift for easy movement within the building. It specifically offers 5 accessible rooms designed to accommodate guests with accessibility requirements.
4-Star Hotel
This hotel offers marble bathrooms and plush bedding. It features a restaurant, bar, and fitness center. It is also conveniently located near the Saint-Ouen flea market and has good transport links.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Cheap Hotel
Room Types
Privilege Double RoomThe double room features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room offers a minibar, a coffee machine, a wardrobe, a safe deposit box, as well as a flat-screen TV. The unit has 1 bed.
Superior Double RoomThe double room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath or a shower and a hairdryer. The double room offers a wardrobe, a safe deposit box, parquet floors, a tiled floor and a flat-screen TV. The unit has 1 bed.
Superior Double Room with Balcony and Garden ViewThe double room offers air conditioning, soundproof walls, as well as a private bathroom boasting a bath or a shower and a hairdryer. The unit has 1 bed.
Classic Double RoomThe double room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath or a shower and a hairdryer. The double room offers a wardrobe, a safe deposit box, parquet floors, a tiled floor and a flat-screen TV. The unit has 1 bed.
Superior Twin RoomThe twin room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath or a shower and a hairdryer. The twin room provides a wardrobe, a safe deposit box, parquet floors, a tiled floor and a flat-screen TV. The unit has 2 beds.
Guest Reviews
7.8
Good
Location
Mercure Paris Saint-Ouen boasts a prime location that offers excellent connectivity for visitors exploring Paris. Situated in Saint-Ouen, a city adjacent to Paris, the hotel enjoys close proximity to multiple metro stations, including Garibaldi on line 13, which provides efficient access to key attractions and the city center. Guests appreciate the convenience of being just a short walk from the metro, making it easy to travel in and out of Paris.
The neighborhood surrounding Mercure Paris Saint-Ouen is endowed with numerous local amenities. Visitors highlight the plethora of restaurants and cafes within walking distance, providing a diverse selection of dining options. Additionally, the proximity to the Stade de France is a notable advantage for those attending concerts or events.
Moreover, the accessibility extends to road networks, with the hotel being easily reached from the highway and just a short distance from the Peripherique, Paris's ring road. An on-site parking garage further complements the ease for guests arriving by car.
While the surrounding area offers some intrigue, it's important for visitors to be aware that Saint-Ouen is described as one of the more "shady" locales in Paris, suggesting a mixed reputation. Nevertheless, the hotel's modern comforts and well-kept facilities, along with its strategic placement near essential transit points, contribute to a favorable stay for guests aiming to delve into Paris's vibrant offerings without being directly amidst the bustling city streets.
Breakfast
Mercure Paris Saint-Ouen impresses guests with its breakfast, often described as extensive, varied, and of high quality. Many guests highlight the abundance and variety of options available, ranging from breads and pastries to savory items like smoked salmon. Fresh and tasty products are a common theme, with special mention of the freshly squeezed orange juice and numerous choices. While some guests find the breakfast perfect and exceeding expectations, others feel it's a bit overpriced given the selection.
The breakfast area can become crowded, especially during peak times when tour groups are present, leading to issues with replenishment and seating. Despite these occasional logistical challenges, the breakfast remains a highlight for many who appreciate its completeness and generous spread. Overall, Mercure Paris Saint-Ouen offers a hearty breakfast experience that appeals to most travelers, though a few suggest improvements in managing guest volume and maintaining the variety throughout the service period.
Rooms
Nestled conveniently near metro line 13 and a vibrant hub of restaurants and shops, Mercure Paris Saint-Ouen offers a comfortable and modern lodging option for visitors. Reviews suggest that the rooms here excel in spaciousness and cleanliness, outshining typical European standards. Many guests highlight the impressive comfort of the beds, complemented by the hotel's quiet environment, ensuring a restful stay.
The rooms are described as modern and well-equipped, hosting small conveniences like mini-fridges, plenty of storage, and the often-appreciated separation of the toilet and bathroom. Superior rooms, particularly those on higher floors, stand out for their larger size and added luxuries, such as balconies or sizable west-facing windows that allow for an influx of light.
Regardless of size, each room maintains a cozy and inviting atmosphere, further enhanced by meticulous cleanliness and functional layouts. The well-kept nature of the hotel extends beyond the rooms, underscoring an inviting environment complemented by friendly and accommodating staff, which together create a satisfying and comfortable guest experience.
Beds
The beds at Mercure Paris Saint-Ouen have garnered high praise from guests, making it a standout feature of the hotel. Many reviews highlight the comfort of the mattresses, describing them as exceptionally comfortable and of excellent quality. The beds are noted for their large size, with several guests enjoying the substantial space and overall coziness. Bedding is frequently mentioned as pleasant and wonderfully comfortable, contributing to a restful sleep. While a few noted the softness of the pillows, the overall consensus points to a satisfying sleep experience. The rooms complement this comfort with a clean and spacious ambiance, further enhancing the appeal. Despite some minor criticisms about size or firmness, the beds and bedding are consistently regarded as an excellent reason to stay at this hotel.
Cleanliness
At the Mercure Paris Saint-Ouen, cleanliness emerges as one of the hotel’s most notable traits, receiving consistent praise from guests. The establishment is frequently described as very clean and well-maintained, with rooms often highlighted for their brightness, comfort, and meticulous upkeep. Many have appreciated the daily room cleaning and fresh towels, ensuring a pleasant stay. The hotel’s modern facilities and newly redone interiors contribute to a fresh and hygienic environment.
Guest reviews also commend the cleanliness of specific areas like bathrooms and common spaces, along with the quality of bedding and the comfort provided by duvets and pillows. The staff's friendly and helpful demeanor further enhances the overall experience, with many visitors noting their courteousness. Despite some isolated mentions of areas that could benefit from more thorough cleaning, such as occasional hair found in bathrooms, the hotel largely meets and often exceeds guests’ expectations.
Its strategic location and quiet atmosphere, complemented by neat and well-stocked rooms, make Mercure Paris Saint-Ouen a reliable choice for travelers looking for a clean and comfortable stay in Paris.
Staff
The Mercure Paris Saint-Ouen is prominently praised for its remarkable staff, whose kindness and helpfulness seem to significantly enhance the guest experience. Visitors repeatedly mentioned the staff's friendliness, availability, and attentiveness, making them feel welcomed and well-cared for during their stay. The reception team is often commended for being particularly warm and smiling, creating a positive first impression upon arrival. Many guests appreciated the staff's willingness to converse in English, contributing to an uncomplicated check-in and check-out process, ensuring guests' needs are met without any hassle.
Staff members like Ali at reception and concierges Badou and Thomas have left lasting impressions on guests with their excellent service and helpful demeanor. The positive impact of such staff members was so profound that it sometimes overshadowed occasional complaints about rudeness or language barriers.
The overall sentiment expressed by guests highlights the staff's professionalism intertwined with genuine friendliness, going beyond mere duty to make sure that every stay is a pleasant one. The warm atmosphere created by the staff positions Mercure Paris Saint-Ouen as a highly recommended choice for those seeking comfort with outstanding service in the bustling city of Paris.
Wi-Fi
The Mercure Paris Saint-Ouen offers complimentary Wi-Fi as part of its soundproofed, air-conditioned accommodations, which is a standard expectation in modern hotels. However, guest experiences with the Wi-Fi have been mixed. Some visitors found the connection to be temperamental, frequently disconnecting or being too weak to use effectively, making it difficult for smooth internet browsing. While there is mention of the connection working well in some instances, overall, reviews suggest that there is room for improvement in terms of providing a robust and reliable Wi-Fi experience throughout the hotel.
Parking
The parking facilities at Mercure Paris Saint-Ouen receive positive feedback from guests for being secure and convenient. The hotel offers its own underground parking garage, which is accessible and safe, providing peace of mind for those traveling by car. Guests appreciate the spaciousness of the garage, identifying it as a benefit, especially for Parisian standards. Many reviews highlight the advantage of having parking right under the hotel, noting it as a good value addition, especially given its proximity to the metro station.
Despite some comments about the cost being a bit high, it is generally considered reasonable when weighed against the convenience it offers. Guests can reserve parking, though they note that space is limited, making early arrival advisable. The location adds further appeal, being close to the subway and ring road exits, which facilitates easy exploration of Paris. Overall, the availability and secure nature of the parking setup at Mercure Paris Saint-Ouen are well-regarded, adding to the practicality of staying at this hotel for those with vehicles.
Family
The Mercure Paris Saint-Ouen offers a pleasant stay for families, with numerous features catering to family needs. Guests appreciated the family-friendly options and the good accommodation for family stays. The hotel provides a family-oriented atmosphere, creating a comfortable environment for both parents and children. Families enjoyed the varied breakfast, with the price of breakfast for children being a notable mention, as it appears to be well-received among guests. The family room accommodations met expectations, and the superior room, which includes an extra bed, was a suitable choice for a family with young children.
While there were some logistical issues, such as the unavailability of previously confirmed connecting rooms and somewhat cramped spaces in rooms with balconies, these did not overshadow the overall positive experience. The hotel's location is praised as ideal for attending events at the nearby Stade de France, and it is perceived as a safe area for families, despite general concerns about pickpocketing in Paris.
Families also appreciated the convenience of using the paid parking earlier than the standard check-in time, adding a touch of ease to their travel experience. Overall, Mercure Paris Saint-Ouen offers a solid option for families seeking both comfort and practicality during their stay in Paris.
4 Star
Mercure Paris Saint-Ouen is often described as a centrally located and friendly hotel, offering very good value for money. Guests appreciate the quality, kindness, and good humor of the reception staff, noting their attentiveness to customer requests. Many find the establishment pleasing overall, and some highlight specific positives like nice and comfortable rooms that align with expectations for a four-star level.
However, there are consistent remarks suggesting that the hotel falls short of its advertised four-star status. Some guests express disappointment with cleanliness and the overall condition, which they feel does not meet four-star standards. Several reviews point to flaws typically considered unacceptable for a four-star establishment, such as the quality of breakfast and the pricing at 19 euros, which is deemed excessive. The perceived discrepancy between the hotel's rating and reality leads some to re-evaluate the hotel at a three-star level at most.
Despite its charms and welcoming service, the hotel is often viewed as expensive in relation to the quality and amenities provided. While the hotel's location and service are praised, many guests feel the advertised rating and costs do not accurately reflect the actual experience.
Business
Mercure Paris Saint-Ouen is recognized as a practical and good choice for business travelers seeking a mid-sized business hotel. Guests appreciate the long desk console provided, which allows for collaborative work and contributes to successful business trips. The comfortable beds are noted for providing a restful night's sleep, essential for waking up refreshed and ready for work. The hotel is situated in a location slightly removed from the bustling city center but conveniently close to the station, offering a calm environment that complements the needs of its clientele. Additionally, the staff receives commendations for their kindness and attentiveness, enhancing the overall experience for business visitors. However, some guests seeking quieter accommodations might consider other options.
No, Mercure Paris Saint-Ouen doesn't have any pool.
No, a spa isn't available at Mercure Paris Saint-Ouen.
Yes, Mercure Paris Saint-Ouen welcomes dogs.
Yes, parking facilities are available at Mercure Paris Saint-Ouen.