Summary of reviewsThe Best Western Hotel Matisse is highly regarded for its exceptional location in the charming seaside village of St Maxime, making it an ideal base for exploring the area. Guests appreciate the convenient central position close to the beach and port, as well as its proximity to many restaurants and shops. The hotel's breakfast is also highly praised for its excellent quality, variety and freshness with options for special dietary needs. Despite some negative reviews about small rooms and outdated equipment, many guests found the rooms comfortable and well-equipped. The hotel's cleanliness is also highly commended with guests describing it as well-maintained and inviting. Moreover, the staff is described as extremely friendly and accommodating, going above and beyond to make guests' stays enjoyable. The hotel's pool is also a standout feature with guests appreciating its ideal water temperature and serene atmosphere. Finally, guests consistently praise the hotel's comfortable beds, which are described as of high quality – one of the hotel's biggest assets. Show more
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Hotel near Golf Courses
Hotel near The Beach
Family Friendly Hotel
What percentage of your guests are families?Under 50%
Please suggest which room type a family with one child should choose and where the child will sleep: Either a familial room that can house 4 person or a superior room and requesting an extra bed for the cost of 25€ per night
Please suggest which room type a family with two children should choose and where the children will sleep: A family room, in which kids are sleeping in 2 supperposed bed
Please suggest which room type a family with three children should choose and where the children will sleep: A family room as discussed above and with an extra bed for 25€ per night
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: Superior room, baby cot provided upon booking and free of charge
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: Family room reserved cot offered
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Family room + booking 2 free baby cot
Baby cot details:Max age:2 Cost: Free
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Is there a kids' club?No
Is there a playground? Other details: Playground at 400 m from the hotel
Do you offer babysitting/child services?No
Additional amenities for children:
Kid-friendly buffet
Books for kids
Swimming pool suitable for children
Answers last updated by Best Western Hotel Matisse
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 5 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 15:00 - Check-out: 11:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Best Western We Care Clean
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Swimming pool only available from May 19th Luggage room unavailable for the season
Has the hotel closed during the pandemic? Yes Reopening Date: May, 10 2021
Answers last updated by Best Western Hotel Matisse
Prestige King Room with Sea ViewOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned double room offers a flat-screen TV with streaming services, a minibar, a tea and coffee maker, executive lounge access as well as sea views. The unit offers 1 bed.
Family RoomOffering free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath, a hairdryer and slippers. The quadruple room offers air conditioning, a minibar, a tea and coffee maker, executive lounge access and a flat-screen TV with streaming services. The unit has 1 bed.
Classic Double RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with streaming services, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 1 bed.
Superior Queen RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned double room offers a flat-screen TV with streaming services, a minibar, a tea and coffee maker, executive lounge access as well as garden views. The unit offers 1 bed.
The location of Best Western Hotel Matisse in the charming seaside village of St Maxime is exceptional with its central position close to the beach and port, yet still quiet. The hotel is situated right in the heart of the city within walking distance of many restaurants and shops, as well as the beach. Guests praise the hotel's central and convenient location, making it an ideal base for exploring the area with some even saying it is the perfect location. The hotel is very close to the beach and some rooms offer excellent views of the marina. The hotel is also conveniently located near a covered parking garage. Overall, the location of the hotel is the highlight for many guests.
Breakfast
The breakfast at Best Western Hotel Matisse has been praised by many guests for its excellent quality, variety and freshness. The buffet is appreciated for its diversity, including options for gluten and lactose-free diets. The staff is friendly and welcoming, even for last-minute reservations. Some guests enjoyed their breakfast on the terrace or by the pool, while others appreciated the homemade cakes. Overall, the breakfast is described as varied, copious and of high quality with only a few guests finding it basic or lacking in hot dishes.
Rooms
The Best Western Hotel Matisse has comfortable and well-equipped rooms, some of which are spacious and newly renovated. Despite some negative reviews about small size, outdated equipment, lack of storage and noise from the street or squeaky doors, many guests were pleased with the cleanliness and comfort of the beds. Some families appreciated the connecting rooms for practicality. Moreover, the hotel's location, friendly staff and excellent value for money were highly praised by guests.
Beds
The Best Western Hotel Matisse offers a comfortable stay with its clean and practical rooms. One thing that guests praise about this hotel is their comfortable beds, which several reviews mention. Some guests especially appreciate the location and the fact that there is secure motorbike parking across the street. The beds are described as being of high quality with some even comparing them to those found in four-star hotels. Although some reviewers found the bed size to be slightly small for two people, others thought it was great. The hotel has a peaceful and pleasant atmosphere and guests can enjoy watching BVN on TV. Overall, the hotel's comfortable bedding is one of its biggest assets.
Cleanliness
The Best Western Hotel Matisse received excellent reviews for its cleanliness. Guests consistently praised the hotel for being very clean with some specifically mentioning the pool and rooms being spotless. The hotel's staff were also commended with guests describing them as extremely friendly and accommodating. The rooms were described as clean, functional and with comfortable bedding. The only critique of the cleanliness was one guest's disappointment with the cleaning of the bathroom. Overall, the hotel was described as well-maintained and inviting.
Staff
The staff at Best Western Hotel Matisse received overwhelmingly positive reviews from guests. Many reviewers noted the friendliness and professionalism of the staff with some mentioning specific individuals who went above and beyond to make their stay enjoyable. Guests appreciated the helpfulness and attentiveness of the staff, as well as their warm and welcoming demeanor. The reception staff in particular received glowing reviews for their excellent service and English-speaking abilities. Guests also remarked on the hotel's great location and the overall value for money. Whether it was the helpful receptionist or the kind and attentive waitstaff, guests consistently praised the staff at Best Western Hotel Matisse for making their stay a memorable one.
Pool
The Best Western Hotel Matisse boasts a beautiful pool area that guests loved. Many appreciated the ideal water temperature and perfect size, which wasn't overcrowded. The pool is a calm and relaxing spot to enjoy breakfast or lunch on the terrace. Despite a few negative comments about the pool needing some maintenance or being located in the shade, guests generally enjoyed the pleasant pool and its surroundings. The exceptional location, friendly staff and serene atmosphere make it a charming place to stay.
Yes, Best Western Hotel Matisse has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Best Western Hotel Matisse.
Yes, Best Western Hotel Matisse welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
No, parking facilities aren't available at Best Western Hotel Matisse.
No, Best Western Hotel Matisse doesn't have a gym.