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Summary of reviewsThe Urawa Washington Hotel is highly esteemed for its exceptional location, which places guests a short walk from Urawa Station. This proximity provides easy access to transportation, nearby attractions, shops, restaurants and commercial facilities, making it an ideal choice for both leisure and business travelers. The hotel’s central location in a quiet, comfortable setting further enhances its appeal.
Guests have praised the hotel’s breakfast buffet for its delicious variety of dishes, set in a beautiful top-floor location with views of Mount Fuji on clear days. Attentive and friendly staff help create a welcoming atmosphere, making breakfast a delightful experience. While some noted minor limitations in the menu, the overall quality and value of the breakfast were well received.
The rooms offer a comfortable stay with many guests appreciating their spaciousness, cleanliness and quiet ambiance. The amenities are satisfactory and the hotel’s ideal location adds convenience. However, opinions on room size and bathroom facilities vary. Some guests noted smaller rooms and outdated bathrooms, along with occasional lapses in maintenance. Despite these drawbacks, clean linens and firm mattresses contribute to a pleasant experience.
The cleanliness of the hotel is generally praised with well-maintained rooms and facilities. While minor issues like occasional mold and dust were mentioned, these did not substantially detract from the positive perceptions. The staff’s polite and thorough housekeeping service further bolsters the hotel’s reputation for cleanliness.
The hotel staff are frequently commended for their kindness, politeness and helpfulness. Positive interactions with front desk staff and other service areas enhance the overall guest experience. While occasional lapses in courtesy were noted, the majority of guests were satisfied with the service provided.
Free Wi-Fi is available but frequently criticized for its weak, slow and unreliable connection, especially in rooms. Guests often found better connectivity in the lobby, highlighting the need for improvement.
Parking is another appreciated amenity with convenient proximity to the station and helpful parking attendants. While some guests found the parking fees high and faced difficulties with finding or reserving parking spaces, the overall convenience was noted positively.
The quality of the beds generally contributes to a restful stay with guests finding them both spacious and comfortable. However, preferences regarding mattress firmness vary with some guests finding the beds too hard.
Urawa Washington Hotel offers good value, especially for budget-conscious travelers during peak periods. Its affordability, decent facilities and strategic location make it a practical choice for business trips, despite not matching the luxury of higher-end establishments.
Overall, Urawa Washington Hotel serves as a convenient and comfortable option for travelers with its prime location, good breakfast and commendable cleanliness and service making it a solid choice for both leisure and business stays. Show more
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Hotel with Parking
The hotel offers paid private parking on-site with 71 spaces available for guests at 1,200 yen per day. It provides convenient proximity to the station, helpful parking attendants, and an underground mechanical parking lot.
3-Star Hotel
This hotel is located in Urawa and offers a reliable stay with essential amenities. Its location provides convenient access to transportation and local attractions.
Business Hotel
Room Types
Guest Reviews
7.4
Good
Location
Urawa Washington Hotel is frequently praised for its exceptional location, particularly its proximity to Urawa Station. Guests appreciate the convenience of being just a short walk away from the station, which allows easy access to transportation and nearby attractions. Many reviews highlight the added benefit of having numerous shops, restaurants and commercial facilities in the vicinity, making it ideal for both leisure and business travelers. The hotel's central location in Urawa is also noted to be quiet and comfortable, providing a good balance between accessibility and a peaceful environment. Additionally, its close distance to key locations like Saitama Super Arena and the Saitama Prefectural Government Office further adds to its appeal. Overall, the strategic location of Urawa Washington Hotel ensures excellent connectivity and access to various amenities, making it a highly favorable choice for visitors.
Breakfast
The breakfast experience at Urawa Washington Hotel consistently receives high praise from guests. Described as delicious and satisfying, the breakfast buffet offers a surprisingly wide variety of dishes, exceeding many guests' expectations. The venue, located on the top floor of the hotel, provides a pleasant and beautiful view, including glimpses of Mount Fuji on clear days, which adds to the dining delight.
The attentive and friendly staff enhance the breakfast experience, offering kind treatment, especially to families with young children and maintaining a helpful presence throughout the meal. Guests appreciated the option of extended breakfast times and the comfortable, beautiful setting of the dining area.
While some guests mentioned minor limitations in the breakfast menu, the overall sentiment is overwhelmingly positive. Whether enjoying a luxurious and varied buffet or opting for a more private bento box meal, guests found the morning offerings to be of excellent quality and good value. The convenient location and proximity to the station add further appeal, making the breakfast experience at Urawa Washington Hotel highly recommended.
Rooms
Urawa Washington Hotel offers a mixed experience, particularly when it comes to the rooms. Many guests applaud the spaciousness, which is noted repeatedly as being comfortable even for two people. A clean and quiet atmosphere further enhances the stay for these visitors. The amenities are generally satisfactory with various conveniences available and the hotel's central location near Urawa Station is a significant advantage, offering easy access to restaurants and convenience stores.
However, room size can be inconsistent with some guests finding the space ample, while others deem it small, especially for those with larger luggage. The bathroom facilities also vary with multiple reviews mentioning they are small and outdated. Room cleanliness garners praise, although lapses in cleaning and maintenance—such as mold, dust and an occasional bad smell—have been reported.
Temperature control appears to be a frequent issue with centralized air conditioning that cannot be adjusted individually, causing discomfort for some guests. Lighting in the rooms is another commonly noted drawback, described as dim by several reviewers. Noise from adjacent rooms and outdoor units is occasionally mentioned as a disturbance.
Despite these drawbacks, many guests find the rooms comfortable and suitable for the price, appreciating the clean linens, firm mattresses and satisfactory amenities, which include a non-smoking environment minimizing any bad odors. For solo travelers, pet owners and those seeking simplicity and convenience, Urawa Washington Hotel remains a viable option.
Beds
Urawa Washington Hotel features a range of bed sizes that cater to different preferences with reviews highlighting both spacious and comfortable options. Guests often found the beds to be comfortable with some praising their softness and appropriate firmness. Cleanliness is a recurring compliment, adding to the overall positive experience. The beds in twin rooms are described as particularly comfortable and spacious, allowing for a relaxing stay.
However, there are mixed reviews about the firmness of the mattresses. Some guests found the beds too hard, leading to discomfort, while others appreciated the firm support. A few reviews mentioned issues with bed size, noting that certain beds felt narrow or small, which could be a point of consideration for those who prefer more space.
Overall, the quality and size of the beds at Urawa Washington Hotel generally contribute to a restful stay, though there's room for improvement in consistency and in accommodating different firmness preferences.
Cleanliness
The Urawa Washington Hotel offers a generally clean and comfortable stay for its guests. Many reviewers highlighted the cleanliness of the rooms with several noting that the facilities, including the rooms, toilets and baths, were all well-maintained. The diligent and cheerful housekeeping staff were frequently praised for their thorough and polite service, contributing to an overall impression of cleanliness and care.
Guests appreciated the clean and spacious rooms and often mentioned their satisfaction with the comfort and upkeep of the space. The hotel's proximity to Urawa Station adds to its convenience, making it a practical choice for travelers. Some pointed out minor issues, such as slight dirt on mirrors or in corners, yet these did not majorly detract from the positive experiences.
However, the hotel does have areas that require attention. Several guests noted musty or unpleasant smells in the bathrooms with issues of mold and mildew being specifically mentioned. The outdated facilities and occasional instances of incomplete cleaning were noted but seemed to be less frequent.
Overall, guests felt reassured by the cleanliness and upkeep of the rooms at Urawa Washington Hotel, often expressing a willingness to stay again. While certain areas, particularly the bathrooms, could benefit from more frequent and thorough cleaning, the hotel's strong points in cleanliness and location make it a viable option for many travelers.
Staff
The staff at Urawa Washington Hotel receive high praise for their kindness, politeness and helpfulness. Guests frequently mention the consistently good customer service, particularly highlighting the friendly and professional front desk staff. This positive impression extends to other areas of the hotel, including the breakfast service and parking attendants. Staff members are often described as being very responsive, providing clear explanations and accommodating special requests, such as late check-ins and lending umbrellas on rainy days.
While most reviews are overwhelmingly positive, noting that staff are cheerful, friendly and exhibit excellent service attitudes, a few guests have encountered less courteous interactions. Despite these occasional lapses, the overall sentiment remains favorable with many guests expressing confidence and satisfaction due to the reliable and pleasant staff interactions they experienced.
In summary, the staff at Urawa Washington Hotel contribute significantly to a welcoming and comfortable stay, consistently demonstrating a high standard of service and creating a positive atmosphere for guests.
Wi-Fi
Guests of Urawa Washington Hotel have shared a consistent sentiment regarding the Wi-Fi service provided. While appreciating the free availability of Wi-Fi, many expressed significant dissatisfaction with its performance in their rooms. The Wi-Fi connection was frequently reported as weak, slow and often disconnecting, rendering it almost unusable for many. Some guests found better connectivity in the hotel lobby, suggesting variability in signal strength throughout the premises. Efforts by the hotel staff to address these issues were noted as polite, but often ineffective with problems recurring shortly after being reported. Overall, it appears that the hotel's Wi-Fi service would benefit from substantial improvements to meet the expectations of its guests.
Parking
Urawa Washington Hotel offers a convenient parking solution that many guests find beneficial, especially given its close proximity to the station. The presence of a parking attendant is frequently highlighted as a positive aspect with many noting the staff's kindness and helpfulness, which contributed to a more pleasant experience. There's an underground mechanical parking lot, enhancing the convenience for those driving passenger cars.
However, some guests have expressed concerns over the parking fees, which are considered by some to be expensive at 1300 yen. A few guests also faced difficulties finding the parking lot, noting that the entrance can be a bit unclear and some faced issues when the hotel parking was full, requiring them to use alternative paid lots nearby. There have also been isolated reports of inconsistent service quality from the parking attendants and problems with parking space reservations.
Despite these occasional challenges, many guests appreciate the overall ease and convenience provided by the hotel's parking facilities.
3 Star
Urawa Washington Hotel offers good value for the price, making it an appealing option for budget-conscious travelers, particularly during peak holiday periods when other hotels charge higher rates. Guests appreciate the hotel's proximity to the station, which enhances its appeal as a convenient choice for business trips. The room sizes are adequate for the cost and some find the view enjoyable. While the facility's overall quality may not match higher-end establishments like Royal Pines, the hotel provides satisfactory services and amenities for its price range. Customer service, though not luxurious, is deemed acceptable. The mix of affordability and decent facilities makes it worth considering for those seeking budget accommodation.
Business
Urawa Washington Hotel offers a host of facilities and services tailored for business travelers. The card-type keys streamline room access, making entry and exit effortless. Guests frequently comment on the thorough and consistent cleaning standards, reflecting the celebrated Japanese cleanliness and courtesy. The overall friendliness and efficiency of the front desk staff, noted for good support and pleasant interactions, enhance the check-in and check-out experience.
The breakfast receives positive remarks with many finding it delicious and enjoying the pleasant view from the breakfast venue. The hotel's proximity to downtown and the Saitama Super Arena makes it a convenient base for those in town for work or exams. While the air conditioning has been noted as a weak point, the laundry service is a helpful amenity for guests staying longer.
Despite some typical business hotel downsides, Urawa Washington Hotel is well-regarded for its adequacy for business trips with guests expressing a willingness to return for future stays.
No, Urawa Washington Hotel doesn't have any pool.
No, a spa isn't available at Urawa Washington Hotel.
No, Urawa Washington Hotel doesn't allow dogs.
Yes, parking facilities are available at Urawa Washington Hotel.