Hotel Cocoplum Beach
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Summary of reviewsHotel Cocoplum Beach is renowned for its exceptional beachfront location on San Luis Beach, offering guests a tranquil retreat with direct access to clear, calm waters. The picturesque setting, green spaces and colorful design contribute to a serene atmosphere conducive to relaxation. Guests particularly appreciate the proximity to local attractions like Rocky Cay, along with the convenience of nearby markets and restaurants. Overall, the location is a significant highlight, especially for nature lovers and beach enthusiasts.
The breakfast experience at the hotel receives mixed reviews, though many guests enjoy the pleasant seaside setting and find the food to be delicious and plentiful, featuring options like eggs, pancakes, sandwiches and fresh fruit. However, some guests note a need for greater variety and have pointed out occasional issues with service and simplicity. Dinner generally fares better with guests praising the excellent, tasty food and the charming beachside dining experience. The friendly and attentive service, coupled with special touches like singing performances, enhances the enjoyment. Yet, limited menu options and high prices are common points of critique.
Guest reviews of the hotel rooms indicate a mixed experience. Positively, rooms are described as spacious, comfortable and conveniently located near the beach. However, significant issues with maintenance, cleanliness and outdated furnishings are frequently reported with many guests calling for room renovations and better cleaning routines.
Cleanliness throughout the hotel receives varied feedback. Some guests commend the general cleanliness and organization of the hotel and its surroundings. In contrast, others note substantial deficiencies in the rooms, bathrooms and pool area, citing dirty linens, bad smells and poorly maintained areas.
The hotel staff are widely praised for their warmth, cheerfulness and helpfulness, greatly enhancing the guest experience. Specific employees receive commendations for their exceptional service. Nonetheless, there are occasional reports of rude behavior and inefficiency among some staff members.
The hotel's WiFi service is a notable downside with connectivity being unreliable and weak, especially in the rooms. While the WiFi manager is proactive, the service largely fails to meet guest expectations, limiting internet accessibility primarily to common areas like the reception and restaurant.
The pool area offers a small but cozy spot for relaxation, particularly appreciated by families with children. However, better maintenance and logistical improvements, such as more available towels and extended opening hours, are needed.
The beach is a standout feature, praised for its beauty, cleanliness and tranquility. The hotel provides ample sun loungers and a private beach experience free from street vendors, though some reviews call for better seaweed removal and addressing the presence of stray dogs to further enhance the experience.
Parking at the hotel presents some challenges. While free and ample parking is available, guests often find it limited and difficult to navigate. Taxi services and vehicle rentals are viable alternatives.
In summary, Hotel Cocoplum Beach excels in providing a stunning beachfront location and a generally pleasant dining and relaxation experience. However, improvements in room maintenance, cleanliness, WiFi service and parking logistics could significantly enhance overall guest satisfaction. Nonetheless, the friendly staff and scenic setting make it a recommended stay for those seeking tranquility and natural beauty in San Andrés.
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The breakfast experience at the hotel receives mixed reviews, though many guests enjoy the pleasant seaside setting and find the food to be delicious and plentiful, featuring options like eggs, pancakes, sandwiches and fresh fruit. However, some guests note a need for greater variety and have pointed out occasional issues with service and simplicity. Dinner generally fares better with guests praising the excellent, tasty food and the charming beachside dining experience. The friendly and attentive service, coupled with special touches like singing performances, enhances the enjoyment. Yet, limited menu options and high prices are common points of critique.
Guest reviews of the hotel rooms indicate a mixed experience. Positively, rooms are described as spacious, comfortable and conveniently located near the beach. However, significant issues with maintenance, cleanliness and outdated furnishings are frequently reported with many guests calling for room renovations and better cleaning routines.
Cleanliness throughout the hotel receives varied feedback. Some guests commend the general cleanliness and organization of the hotel and its surroundings. In contrast, others note substantial deficiencies in the rooms, bathrooms and pool area, citing dirty linens, bad smells and poorly maintained areas.
The hotel staff are widely praised for their warmth, cheerfulness and helpfulness, greatly enhancing the guest experience. Specific employees receive commendations for their exceptional service. Nonetheless, there are occasional reports of rude behavior and inefficiency among some staff members.
The hotel's WiFi service is a notable downside with connectivity being unreliable and weak, especially in the rooms. While the WiFi manager is proactive, the service largely fails to meet guest expectations, limiting internet accessibility primarily to common areas like the reception and restaurant.
The pool area offers a small but cozy spot for relaxation, particularly appreciated by families with children. However, better maintenance and logistical improvements, such as more available towels and extended opening hours, are needed.
The beach is a standout feature, praised for its beauty, cleanliness and tranquility. The hotel provides ample sun loungers and a private beach experience free from street vendors, though some reviews call for better seaweed removal and addressing the presence of stray dogs to further enhance the experience.
Parking at the hotel presents some challenges. While free and ample parking is available, guests often find it limited and difficult to navigate. Taxi services and vehicle rentals are viable alternatives.
In summary, Hotel Cocoplum Beach excels in providing a stunning beachfront location and a generally pleasant dining and relaxation experience. However, improvements in room maintenance, cleanliness, WiFi service and parking logistics could significantly enhance overall guest satisfaction. Nonetheless, the friendly staff and scenic setting make it a recommended stay for those seeking tranquility and natural beauty in San Andrés.
Beachfront Hotel
Situated on Vía a San Luis, this hotel offers a stunning beachfront location with breathtaking views. Guests can enjoy a private beach, diving and snorkeling facilities, and comfortable accommodations, making it an ideal destination for relaxation and adventure.
Hotel near The Beach
Located on Vía a San Luis, Hotel Cocoplum Beach offers direct beach access. The hotel is positioned for guests to easily enjoy the coastal environment and nearby attractions.
Hotel for Honeymoon
Located on the beachfront, this hotel offers stunning views and easy access to the water. Its comfortable accommodations and convenient amenities create a relaxing and enjoyable honeymoon experience. The beachfront location adds a touch of romance and tranquility.
Hotel with Spa
Located right on Cocoplum Beach, this hotel offers spa facilities, a swimming pool, and a restaurant overlooking the sea. It provides a serene beachfront experience with convenient access to one of San Andres' finest beaches.
Does your hotel offer spa facilities? (Positive answer is required to get listed in the collection) No
Spa facilities:
Indoor pool(s) - Number: 1
Outdoor pool(s) - Number: 1
Fitness area
Sun loungers
Cost for using spa facilities: Cost per hour
Show more...Family Friendly Hotel
Located near a popular beach, this hotel offers a convenient location for families. It provides a comfortable stay with easy access to the shoreline and nearby attractions.
Business Hotel
Located on Vía a San Luis, this hotel provides a tranquil setting for business travelers. It offers a balance of comfort and convenience, suitable for those seeking a peaceful environment.
Hotel with Parking
This beach hotel provides free parking and a spacious car park, ensuring ample and convenient parking for guests. The option for car hire also adds to the ease of exploring the island.
Accessible Hotel
Hotel Cocoplum Beach is listed as an accessible hotel in San Andrés, providing facilities to accommodate guests with accessibility requirements.
4-Star Hotel
This hotel is located near a popular beach and offers comfortable accommodations. It provides a relaxing atmosphere and a convenient location for beach lovers. The hotel is suitable for families and couples.
Hotel with Outdoor Pool
This hotel features an outdoor pool facility for guests to enjoy.
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
About Hotel Cocoplum Beach
License: 1723
Guest Reviews
Location
The tranquil setting, accompanied by its proximity to Rocky Cay and a few local markets and restaurants, makes it a convenient yet secluded spot for vacationers. The hotel's private beach boasts clear, calm waters and a serene atmosphere, making it the perfect getaway for those looking to unwind.
Despite being a bit far from the city center, the hotel compensates with its peaceful environment and easy access to other beaches and outdoor activities. The well-kept green spaces and the quaint, colorful design of the hotel contribute to a picturesque and inviting ambiance with the added advantage of having beach chairs and towels readily available for guests.
The consistent praise for its prime location reflects that the hotel is superbly situated for guests seeking a relaxing beachfront experience. Whether enjoying a partial view of the beach from their rooms, breakfast on the sand or simply the general tranquility of the setting, visitors find the location of Hotel Cocoplum Beach to be its outstanding feature, making it a highly recommended stay for nature lovers and beach enthusiasts alike.
Breakfast
Despite these positive notes, some guests mentioned a lack of variety and repetitive options, particularly for those staying longer periods. There were also remarks about the breakfast being simple and occasionally served incorrectly, leading to some confusion. The service style is à la carte rather than buffet and while this suits some, others feel it leads to delays or limited portions. Furthermore, a few guests pointed out that the breakfast could be better for the price, suggesting room for improvement.
Overall, most guests seemed content with the breakfast, finding it a good start to the day, but there were notable mentions of areas that could be enhanced for a better experience.
Dinner
Service in the restaurant garners praise, particularly for the attention and warmth from the staff, enhancing the overall experience. Special mentions of singing performances during dinner add to the charm and enjoyment of the meal times.
However, there are some critiques. The menu variety, particularly for breakfast and dinner, is seen as limited and repetitive. The absence of light dinner options and some items having additional charges dampen the otherwise positive experience. Prices are often cited as high with some guests finding the cost-to-benefit ratio unconvincing.
In summary, while the food at Hotel Cocoplum Beach's restaurant is generally excellent and delicious with standout service and a lovely beachside setting, potential diners should be mindful of limited menu options and potentially high prices.
Rooms
However, there were significant criticisms as well, particularly regarding the maintenance and cleanliness of the rooms. Many guests reported issues such as dilapidation, moldy smells and poor cleaning standards. Recurring problems included broken fixtures, lack of hot water and outdated furnishings. Windows and sliding doors that didn't close properly, as well as noisy surroundings, were also common complaints. The air quality and maintenance of the rooms left much to be desired with frequent mentions of rooms needing significant renovation and a refresh to bring them up to modern standards.
Overall, while some guests found the rooms to be spacious and comfortable, there is a clear consensus that the hotel's rooms need better maintenance, cleaning and modernization to meet expectations fully.
Beds
Guests often mention the excellent sun loungers and outdoor bedding, enhancing their beachside experience. Comfortable sun loungers by the calm and clean sea contribute to the hotel's appeal as a peaceful and enjoyable escape.
However, some guests have raised concerns about the condition and quality of the bedding. There are mentions of beds being too soft or in poor condition with specifics of old, saggy and even deformed mattresses. Though sporadic, issues such as synthetic mattress covers, bedspreads being torn, moldy mattresses and beds not being changed for several days have been noted.
Despite these setbacks, the overall sentiment skews positive with many praising the comfort and size of the beds, making Hotel Cocoplum Beach a largely favorable choice for those prioritizing restful sleep during their stay.
Cleanliness
However, several guests expressed significant concerns regarding the cleanliness standards. Complaints were directed at the cleanliness of the rooms, bathrooms and pool area with some describing the conditions as poor and in need of improvement. Issues such as dirty tiles, old and damaged room amenities and bad smells were common points of dissatisfaction. Guests pointed out specific problems such as finding other customers' hairs, dirty linens and unclean towels and stated that the cleaning service often did not meet their expectations. Moreover, the cleaning staff were sometimes perceived as being loud and not particularly friendly.
Many visitors noted that the overall maintenance of the hotel could use enhancements, mentioning deteriorated areas, outdated bathrooms and a general lack of attention to detailed cleaning routines. The cleanliness of the beach area also received mixed reviews with some praising daily clean-ups and others pointing out the need for more consistent beach maintenance.
In summary, while Hotel Cocoplum Beach shows efforts towards maintaining a clean environment, there are notable inconsistencies that potential guests should be aware of, particularly regarding the thoroughness and efficiency of the cleaning services. Improvements in these areas could significantly elevate the guest experience.
Staff
However, there are occasional reports of less favorable experiences. While most of the staff exhibits a welcoming demeanor, some guests mention instances of rude behavior, particularly from certain individuals at the restaurant and reception. Additionally, there are a few complaints about inefficiency and lack of enthusiasm among some of the employees.
Despite these occasional hiccups, the prevailing feedback celebrates the exceptional attitude and service of the staff. They are often described as one of the best aspects of the hotel, contributing significantly to a pleasant stay. Frequent mentions of staff being courteous, polite and always carrying a smile highlight the positive interactions that many guests enjoy during their time at Hotel Cocoplum Beach.
Wi-Fi
Connectivity issues are most pronounced in the rooms, where internet service is either non-existent or extremely weak. Many guests have noted that the WiFi signal fails to reach their accommodations, rendering it difficult to use laptops and other devices. Specifically, the WiFi in the rooms is described as "very weak," "unstable," and "frequently dropping off."
Several reviews mention that the hotel’s WiFi "works intermittently" and is "very limited," leading to significant frustration for those needing a stable connection. Even where the WiFi is available, it often fails to function properly with connections dropping every few minutes and speeds being quite slow.
In summary, while aspects like the helpfulness of the WiFi manager and occasional good signal near common areas offer a silver lining, the overall WiFi service at Hotel Cocoplum Beach is in considerable need of improvement. This is a crucial consideration for guests who require consistent and reliable internet access during their stay.
Pool
However, some issues detract from the experience. The pool area requires better maintenance with several reviews mentioning cleanliness concerns and logistical issues like the lack of available towels. Additionally, the pool's restricted schedule and early closing time may inconvenience some guests. Despite these drawbacks, the location's natural beauty and the proximity to the beach and local restaurants contribute to an overall enjoyable atmosphere. An upgrade and better maintenance of the pool area could significantly enhance the guest experience.
Beach
However, some reviews highlight the need for better maintenance, particularly concerning seaweed removal and the presence of stray dogs. Despite this, the overwhelming sentiment is positive with many appreciating the absence of rocks and the beautiful, clean sand. The hotel's provision of beach chairs, towels and shaded areas enhances the overall beach experience. The stunning beachfront location, coupled with a peaceful atmosphere and the proximity of the rooms to the sea, secures Hotel Cocoplum Beach's reputation as a top destination for beach lovers visiting San Andrés.
Parking
Despite a small parking lot that often appears packed, there were positive mentions of free parking with ample space. For those unable to find a spot or in need of alternatives, taxi services are readily available at a cost of around 30,000 COP per trip and vehicle rentals are also an option. Additionally, the hotel's proximity to public transportation provides convenient alternatives for guests who prefer not to drive. However, it was noted that reception staff could be more helpful with parking-related inquiries.
Family
Several reviews highlight the hotel's special attention to children's needs. There are provisions such as extra beds, a clear children’s policy and even animation activities to keep the little ones entertained. Guests also appreciate the special touches provided by the hotel, such as arranging a birthday cake to celebrate children’s birthdays. These thoughtful gestures significantly enhance the overall family experience.
The hotel has a consistent reputation as an excellent family option with many guests choosing to return over the years. Parents find it very convenient for traveling with children or babies, noting that staff members are accommodating, especially regarding dietary restrictions. While the tranquility and serene environment contribute positively to the stay, occasionally, there are minor inconveniences like noise disturbances or issues with towel availability.
Overall, Hotel Cocoplum Beach is designed with the family in mind, offering a relaxing, enjoyable and child-friendly environment. Despite a few setbacks, it stands out as a dependable choice for families looking to make lasting memories together by the beach.
3 Star
Despite the dated appearance and some outdated rooms, guests find the overall experience to be satisfactory for a three-star rating. Highlights include being situated on what many consider to be the most beautiful beach on the island, which contributes greatly to its appeal. This prime location seems to compensate somewhat for the hotel's wear and tear.
Furthermore, the restaurant has garnered praise for its excellence, adding a positive aspect to the guest experience. Some reviews, however, note that the hotel might be too expensive for the services and facilities offered.
In summary, Hotel Cocoplum Beach is a charming yet dated beachside retreat that aligns with typical three-star service and amenities but could greatly benefit from updates and better maintenance to enhance the overall guest experience.
Business
Despite the valuable assistance from the WiFi manager and decent facilities, coordination for organizing extras and business services can be somewhat tricky. While there are no specific business-friendly amenities advertised, the hotel manages to fulfill basic business needs effectively. However, it's noted that the pricing may seem a bit high for what's offered. Overall, Hotel Cocoplum Beach can be a convenient option for business travelers as long as they do not require extensive business services.
Accessible
The accommodations are simple but comfortable, providing everything a guest might need for a convenient stay. The availability of movable sunloungers ensures that the beach experience is adaptable for everyone. The staff has been noted for their accommodating nature, actively making arrangements to assist guests with disabilities.
However, there are areas within the hotel that may pose access issues and it has been suggested that more accessibility features are needed. Some guests found that certain areas are not accessible, indicating room for improvement.
In addition to the facilities, the hotel maintains very clean rooms and a great wireless connection, enhancing the overall guest experience. Despite a few accessibility limitations, the hotel is generally considered a good choice for a wide range of guests, including older visitors and those requiring special accommodations.
Outdoor Pool
However, there are areas for improvement with the pool facilities. Some reviews pointed out that the pool could benefit from more maintenance and a better atmosphere, possibly through the addition of a poolside bar. There were also mentions of fungi in the pool area and occasional cleanliness issues, indicating the need for more consistent upkeep.
Overall, while the outdoor pool at Hotel Cocoplum Beach has several positive aspects like clean water and a quiet environment, attention to maintenance and additional amenities could enhance the guest experience.
Honeymoon
Beachfront
The beachfront restaurant and balconies offering partial views of both the beach and pool add to the allure, making dining and relaxing an exceptional experience. The location is described as perfect and is often referred to as one of the best on the entire island, creating a serene and stunning backdrop for any stay and making it a picturesque setting for special moments such as marriage proposals.
In addition to the fantastic beachfront, the calm, beautiful ambiance and friendly staff contribute to the overall appeal, making it a favored destination for many. The convenience of being a mere few steps from the sea enhances the sense of tranquility and ease that guests seek for a perfect getaway. Overall, the hotel’s direct beachfront access, combined with its excellent facilities and service, makes it a superb choice for travelers looking to fully immerse themselves in the beauty of the island's coastline.
Yes, Hotel Cocoplum Beach has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Hotel Cocoplum Beach. For more information, read the answers to the Spa questionnaire
No, Hotel Cocoplum Beach doesn't allow dogs.
Yes, parking facilities are available at Hotel Cocoplum Beach.
No, Hotel Cocoplum Beach doesn't have a gym.
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