Wyndham San Jose Herradura
San Jose
9.97889200,
-84.16074500
,
Sobre La Autopista General Cañas, Frente Al Mall Real Cariari
(Show on Map)
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Wyndham San Jose Herradura is highly praised for its strategic location, just minutes away from the international airport. This convenience, along with a free shuttle service, makes it a prime choice for travelers either arriving late or needing to catch early flights. Its proximity to business centers, shopping areas and tourist attractions further enhances its appeal, making it suitable for both leisure and business travelers.
Guests generally have a mixed but positive experience with breakfast, appreciating the delicious and plentiful buffet that includes fresh fruit and varied options. The friendly staff and convenient hours contribute positively, though some feel the quality and variety could be improved, especially given the price.
Dinner experiences are varied with many enjoying the quality and value of the food, particularly baked goods and salads. However, some guests found the menu options limited and experienced inconsistent food quality across the hotel's dining venues. Despite these issues, proximity to nearby restaurants provides alternative dining options.
The rooms at Wyndham San Jose Herradura are lauded for their spaciousness and comfort with many guests highlighting the large, clean bedrooms and comfortable beds. However, some rooms show signs of aging and wear, such as old carpets and outdated furnishings. While maintenance issues like broken fixtures and poor lighting are noted, the overall comfort and size of the rooms remain strong points.
Cleanliness and maintenance feedback indicate a mixed experience. While many guests commend the clean and well-maintained rooms and public areas, others point out issues with outdated facilities and inconsistent housekeeping, particularly in areas like the pool and older sections of the hotel.
Staff interactions are predominantly positive with many guests praising the friendliness and professionalism of the team. The front desk staff and housekeeping receive particular commendations for their attentive and courteous service. However, some guests experienced issues with staff availability and attentiveness, highlighting occasional lapses in communication and service delays.
The complimentary WiFi generally receives praise for its speed and reliability in common areas, but room-specific connectivity issues are frequently mentioned. Guests often have to move to public areas for a stable connection.
The spa and gym facilities garner a mix of reviews. The spa, while relaxing and a positive aspect for some, occasionally faces accessibility and maintenance issues. The gym, on the other hand, is praised for its size and range of equipment, although limited hours and lack of air conditioning are noted as minor drawbacks.
The pool area is another highlight, appreciated for its size and tropical ambiance. Multiple pools and ample seating make it appealing, especially for families. However, cleanliness and maintenance issues detract from the overall experience with murky water and broken equipment mentioned by several guests.
Families find Wyndham San Jose Herradura a great choice, owing to its child-friendly pools and spacious family rooms. Attentive staff and various amenities ensure a comfortable stay, though occasional logistical issues like noise and service delays are noted.
In summary, Wyndham San Jose Herradura is appreciated for its convenient location, spacious and comfortable rooms and friendly staff. However, attention to maintenance and improvement in certain service areas could enhance the overall guest experience.
Categories
Guests generally have a mixed but positive experience with breakfast, appreciating the delicious and plentiful buffet that includes fresh fruit and varied options. The friendly staff and convenient hours contribute positively, though some feel the quality and variety could be improved, especially given the price.
Dinner experiences are varied with many enjoying the quality and value of the food, particularly baked goods and salads. However, some guests found the menu options limited and experienced inconsistent food quality across the hotel's dining venues. Despite these issues, proximity to nearby restaurants provides alternative dining options.
The rooms at Wyndham San Jose Herradura are lauded for their spaciousness and comfort with many guests highlighting the large, clean bedrooms and comfortable beds. However, some rooms show signs of aging and wear, such as old carpets and outdated furnishings. While maintenance issues like broken fixtures and poor lighting are noted, the overall comfort and size of the rooms remain strong points.
Cleanliness and maintenance feedback indicate a mixed experience. While many guests commend the clean and well-maintained rooms and public areas, others point out issues with outdated facilities and inconsistent housekeeping, particularly in areas like the pool and older sections of the hotel.
Staff interactions are predominantly positive with many guests praising the friendliness and professionalism of the team. The front desk staff and housekeeping receive particular commendations for their attentive and courteous service. However, some guests experienced issues with staff availability and attentiveness, highlighting occasional lapses in communication and service delays.
The complimentary WiFi generally receives praise for its speed and reliability in common areas, but room-specific connectivity issues are frequently mentioned. Guests often have to move to public areas for a stable connection.
The spa and gym facilities garner a mix of reviews. The spa, while relaxing and a positive aspect for some, occasionally faces accessibility and maintenance issues. The gym, on the other hand, is praised for its size and range of equipment, although limited hours and lack of air conditioning are noted as minor drawbacks.
The pool area is another highlight, appreciated for its size and tropical ambiance. Multiple pools and ample seating make it appealing, especially for families. However, cleanliness and maintenance issues detract from the overall experience with murky water and broken equipment mentioned by several guests.
Families find Wyndham San Jose Herradura a great choice, owing to its child-friendly pools and spacious family rooms. Attentive staff and various amenities ensure a comfortable stay, though occasional logistical issues like noise and service delays are noted.
In summary, Wyndham San Jose Herradura is appreciated for its convenient location, spacious and comfortable rooms and friendly staff. However, attention to maintenance and improvement in certain service areas could enhance the overall guest experience.
Hotel near Golf Courses
Located in front of the Mall Real Cariari, this hotel provides convenient access to golf courses and other amenities in the Herradura area. Its location makes it a practical choice for golfers looking to explore the region.
Casino Hotel
Includes a casino and convention center, making it suitable for both leisure and business travelers. Offers comfortable rooms, multiple dining options, and a convenient location near the airport.
Hotel with Spa
This hotel features a full-service spa equipped with a sauna, Jacuzzi, and beauty salon, offering various massage services. Additionally, it provides access to five spa tubs and three outdoor pools for guests' relaxation.
Family Friendly Hotel
This hotel is praised for being family-friendly, ensuring swift transfers and reduced travel fatigue. Families consistently express their enjoyment and tend to return, highlighting how the hotel's amenities contribute to memorable experiences together.
Business Hotel
Known for its extensive convention center and meeting spaces, it's a prime choice for large conferences and events. It provides comprehensive business services and amenities.
Hotel with Gym
Likely offers a comprehensive fitness center, typical of Wyndham properties, along with other amenities. (Note: Specific details not available in provided context, but assumed based on brand standards).
5-Star Hotel
Located near the airport and major highways, this hotel offers convenience and comprehensive amenities. It features multiple dining options and event spaces, catering to both business and leisure travelers.
Hotel with Outdoor Pool
The hotel boasts three outdoor pools and a children's pool, offering multiple options for swimming and relaxation. This variety caters to different preferences, from dedicated swimming areas to family-friendly sections.
Luxury Hotel
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
Guest Reviews
Strategically located just minutes from the international airport, Wyndham San Jose Herradura is a prime choice for travelers looking for convenience and accessibility. The hotel’s proximity to the airport makes it an ideal spot for those catching early flights or arriving late at night. With a free shuttle service to and from the airport, guests can transition smoothly without the hassle of long transfers.
Beyond its airport adjacency, the hotel is situated in a central area that provides easy access to various businesses, shopping centers and tourist attractions. This makes it a favorable location for both leisure and business travelers. Visitors appreciate its closeness to major car rental stations, adding another layer of convenience for those embarking on road trips or needing quick transport solutions.
The neighborhood offers a mix of quiet and bustling areas with nearby markets, restaurants and a casino, ensuring guests have plenty of amenities within walking distance. Whether you're planning a short stay before a flight or using it as a base for day trips around San Jose, the location of Wyndham San Jose Herradura is consistently praised for its practicality and ease of access to key points of interest.
Guests at Wyndham San Jose Herradura have mixed opinions about the breakfast offerings. On the positive side, many guests found the breakfast to be delicious with a wide variety and good quality. The buffet breakfast was highlighted as rich, plentiful and offering good, fresh fruit and tasty meals, meeting good international standards. Many reviews mentioned friendly staff and convenient breakfast hours, adding to the pleasant start of the day.
However, some guests noted several areas needing improvement. There were comments about a lack of variety, cold dishes and repetitive options every day. Issues such as empty trays, flies near the food and low-quality items were also raised. The breakfast was often described as basic and not reflective of the hotel's star rating. It was also pointed out as excessively expensive at $15 to $25 per person, not worth the cost.
Overall, while some guests appreciated the breakfast options available, others felt that the quality and variety of food did not justify the high price, leaving room for improvement to meet expectations.
Wyndham San Jose Herradura offers a variety of dining options, though experiences seem to be mixed. On the positive side, many guests enjoyed delicious meals with some highlighting the food's quality and reasonable pricing. The baked goods, cakes, salads and even pizzas received commendations and several reviews mention the excellent service from the restaurant staff, especially during breakfast.
However, several guests expressed concerns regarding limited menu choices and inconsistent food quality across the hotel’s dining establishments. Some indicated long wait times for food and a lack of vegetarian options was noted. Additionally, experiences at the Pirate Bar and other on-site dining venues were not favorable for many, citing issues such as excessively salty dishes, cold meals and even bugs in the food.
Certain restaurants were sometimes closed, leaving guests with fewer options and the Quattro restaurant reportedly deviated from its advertised menu, which led to some disappointment. Despite these issues, those who dined at nearby locations or brought in food had better experiences.
In conclusion, while some guests found the dining at Wyndham San Jose Herradura to be enjoyable and a good value, others encountered challenges with menu limitations, food quality and service delays. Therefore, diners may want to explore nearby restaurants or plan eating times carefully to avoid any potential inconveniences.
The rooms at Wyndham San Jose Herradura receive a mixed response from guests. On the positive side, many visitors praised the rooms for being spacious and comfortable with comments frequently highlighting the large size of the bedrooms and bathrooms. Several guests noted the beds as particularly comfortable, adding to the overall restful experience. Cleanliness is another point of commendation with remarks on rooms being very clean, tidy and well-kept. The amenities offered within the rooms, including effective air conditioning and useful facilities, added to their convenience and comfort.
However, the reviews also indicate several areas needing improvement. Many guests reported that the rooms are dated and show signs of wear and tear, such as old carpets, outdated furnishings and poor lighting. Instances of rooms not being properly cleaned upon arrival with issues like dirty bathtubs and stained carpets, were also mentioned. Moreover, maintenance problems like broken electrical outlets, non-functional refrigerators and musty smells were noted. Noise from both within and outside the premises was another concern for some guests.
While the comfort and spaciousness of the rooms are strong positives, the hotel appears to struggle with maintaining and modernizing its facilities to meet guest expectations consistently.
The beds at Wyndham San Jose Herradura have received an array of feedback from guests. Many visitors have shared positive experiences, highlighting the beds as comfy, very comfortable and providing true rest. Terms like great, nice and amazing frequently appeared in descriptions of the beds, along with mentions of specific preferences for big beds, king-size beds and queen-size beds. Clean and comfortable conditions were often noted, suggesting consistency in maintaining the bedding standards.
However, the reviews also point to some instances of discomfort. A few guests described the beds as hard, very firm or springy and some mentioned they felt the mattresses were old or in poor condition. Occasionally, issues like moldy smells or dirty conditions were mentioned, reflecting variability in the bedding experience. Some guests found the beds extremely uncomfortable or expressed dissatisfaction with their condition, mentioning squeaks, discomfort and a need for mattress replacements.
Overall, while many guests had a restful and comfortable stay, there were notable exceptions that highlighted a need for inconsistencies to be addressed.
The Wyndham San Jose Herradura hotel offers a mixed experience when it comes to cleanliness and maintenance. On the positive side, many guest reviews highlight the clean and well-maintained rooms and public areas, emphasizing the hotel's overall tidy ambiance. The hospitality of the cleaning staff and their dedication to maintaining room cleanliness also received commendations. Moreover, the convenient location near the airport adds to its appeal for travelers.
However, the hotel seems to be facing significant challenges in other areas. Multiple reviews reveal issues with poorly maintained and dirty facilities, including pools that were frequently described as dirty, cloudy or neglected. Outdated carpets, mold in bathrooms and general disrepair were recurrent themes with mentions of broken ceiling plates, stained tubs and aging floor coverings. Specific complaints also include dirty bathrooms upon arrival, inadequate housekeeping services and a pervasive mildew smell in some areas.
Additionally, some guests were disappointed with the property's lack of updates, describing it as old-fashioned and worn-out. The hotel's surroundings, such as gardens and corridors, were also noted to require better maintenance. Overall, while the rooms and certain public areas are commendable for their cleanliness, the widespread maintenance issues and aging facilities hinder the hotel's ability to provide a consistently high-quality stay.
The staff at Wyndham San Jose Herradura garners mixed feedback from guests, leaning predominantly towards positive remarks. The overarching sentiment is a praise for friendliness, professionalism and exceptional service with many travelers highlighting their warm interactions with various team members. The front desk staff is frequently noted for being courteous, helpful and efficient, often going the extra mile to accommodate guests' needs, such as offering room changes when required.
Attention to guest comfort is a common theme with numerous reviews mentioning how staff members make visitors feel at home. Special mentions of individuals like the receptionists and hospitality managers underscore the personalized service offered. The restaurant and housekeeping teams also receive commendations for their dedication and service quality.
However, there are a notable number of reviews pointing out issues with staff availability and attentiveness. Instances of perceived rudeness, unhelpfulness and understaffing detract from the overall experience for some guests. Specific criticisms include lapses in communication, such as the front desk not informing guests about amenities or meal times and occasional delays in service.
Despite these occasional drawbacks, the general consensus is that the staff's kindness, effort and professionalism significantly contribute to a positive stay at Wyndham San Jose Herradura with many guests highlighting exceptional and attentive service as a standout feature of their visit.
Wyndham San Jose Herradura offers complimentary WiFi throughout its premises, yet guest experiences with the internet connection vary significantly. Many have praised the hotel's WiFi, highlighting its speed and reliability, particularly in common areas, describing it as fast, great, nice and excellent for working. However, the WiFi performance in the guest rooms seems inconsistent. Numerous reviewers mentioned that the internet signal was poor, unreliable or entirely non-existent in their rooms. Some guests had to move to the lobby or request room changes to find a better connection. Despite these issues, when functioning properly, the WiFi serves its purpose well, catering effectively to those who need to work during their stay.
Guests of Wyndham San Jose Herradura generally mention that the spa is nice and good for relaxation with some enjoying the service provided. However, there are recurring issues with accessibility and maintenance. For instance, the availability of the spa is sometimes a concern with reports of it being closed or not operational as advertised. The jacuzzis and hot tubs in the pool area are another focal point with critiques about temperatures not being hot enough and moments of extensive renovations, limiting use. Cleanliness is occasionally an issue with guests noting the presence of hair in the jacuzzis. Nonetheless, the hydro pool with warm water is a positive aspect highlighted by several visitors. While the hotel offers a spa experience, potential visitors should be aware of possible service inconsistencies.
The gym at Wyndham San Jose Herradura has garnered substantial praise from guests, highlighted by its large size and extensive range of equipment. Reviewers frequently describe the gym as excellent, very good and nice with many appreciating its impeccable condition and functionality. The gym is well-equipped with a diverse array of machines that cater to various workout needs, making it one of the best functional gyms found in a hotel location.
However, some guests noted the gym's limited hours of operation and a few mentioned unexpected closures without notice. Additionally, the lack of air conditioning can make it uncomfortable during intense workouts. Despite these minor drawbacks, the overall sentiment is positive, reflecting a high level of satisfaction with the gym's facilities. Access to the gym, along with the pool and games area, is considered a valuable amenity contributing to the overall guest experience at the hotel.
Visitors to the Wyndham San Jose Herradura have mixed opinions about the hotel's pool facilities. Many guests appreciated the extensive and spacious pool area, describing it as large, beautiful and well-maintained, which provides a great experience for families and children. There are several pools available, including a heated pool and a kids’ pool, offering a variety of options for visitors. The presence of a Jacuzzi and a charming pool landscape added to the appeal. Some even found the pool area to be lovely with a tropical vibe and plenty of seating, making it an ideal spot to relax on warm days.
However, a number of reviews pointed out issues related to pool cleanliness and maintenance. Several guests noted that the pools were dirty with murky water, algae and debris such as leaves and insects accumulating at the bottom. There were mentions of missing tiles, broken equipment and an overall neglected appearance. A lack of shade and insufficient towel supply were also cited as drawbacks. Furthermore, some guests were disappointed with the noisy environment and others found the water to be too cold for comfort. Construction and remodeling activities in the pool area occasionally added to the inconvenience.
In summary, while the pool area at Wyndham San Jose Herradura has the potential to offer a great and enjoyable experience with its beautiful and spacious design, it appears that consistent maintenance and attention to cleanliness are needed to address the concerns raised by numerous guests.
Wyndham San Jose Herradura stands out as an excellent choice for families seeking a comfortable and enjoyable stay. The hotel’s numerous pools are a hit among children, offering friendly and inviting facilities that keep young guests entertained. Parents can relax knowing the family-friendly environment ensures a pleasant experience with attentive staff who go out of their way to make children feel special, particularly the waiters at the on-site restaurant, Quattro.
Large family rooms provide ample space, making it easy to accommodate both parents and kids comfortably. Despite some logistical hiccups, such as room placements and occasional delays in services like towel delivery, the overall sentiment remains positive for family travelers. The rooms can be less soundproof, which might be a concern for light sleepers with kids, but the hotel's proximity to various recreational activities makes up for it.
Close to the airport, the hotel is convenient for family vacations, ensuring swift transfers and reduced travel fatigue. Families consistently express their enjoyment and tend to return, highlighting how the hotel’s amenities contribute to memorable experiences together. Whether it is for a celebration, a vacation or simply a getaway, Wyndham San Jose Herradura is highly recommended for families looking to have an excellent time together.
The Wyndham San Jose Herradura, situated conveniently close to the airport, generally receives mixed reviews from guests. While the hotel boasts beautiful facilities and luxury amenities suitable for families, it frequently falls short of the five-star rating it promotes. Many guests feel that it does not measure up to modern five-star hotel standards with some describing it as more accurately a three or four-star establishment.
The general sentiment indicates that the hotel is good, yet not deserving of the premium price associated with a five-star hotel. Despite the grand description and amenities, it often leaves visitors underwhelmed, particularly in aspects such as breakfast quality and the overall upkeep of the property, which some find rundown and needing maintenance.
On a positive note, the friendliness and service provided by the staff receive high praise, reflecting a level of hospitality often expected in top-tier hotels. However, this commendable service alone does not compensate for other deficiencies. Travelers seeking a truly five-star experience might find the Wyndham San Jose Herradura somewhat lacking, despite its appealing infrastructure and convenient location.
Wyndham San Jose Herradura is notably positioned well for business travelers, offering a clean and professional environment that many find suitable for business stays. The proximity to the airport adds convenience for those on tight schedules. Despite some comments on the need for remodeling and occasional service lapses, the hotel boasts large rooms with dedicated workspaces, adding to its business-friendly appeal.
The hotel's facilities are more elaborate than typical business settings, enhancing functionality and comfort for professional needs. Exceptional service at the reception and in the restaurant ensures a positive customer experience, making it a recommended choice for business trips. The wifi quality is praised, an essential feature for those needing reliable internet for work.
Clean public areas and good food quality add to the pleasant environment. However, there are mentions of old and unmaintained aspects, possibly exacerbated by the pandemic. Despite some minor disappointments, the hotel's overall value for money and solid customer service make it a good option for business travelers.
The Wyndham San Jose Herradura offers a variety of accessible features that cater to guests with disabilities. Many reviewers appreciated the accessible tours available, which allowed them to explore the area without difficulty. The hotel staff received high praise for their attentiveness and helpfulness, ensuring that guests with special needs felt supported throughout their stay. Although there were some challenges, such as the absence of an elevator to the second floor, the presence of helpful bellhops mitigated this issue by assisting with luggage. Despite a few areas requiring improvement, such as the bathroom facilities, the hotel provides accessible rooms and strives to accommodate all guests efficiently.
The casino at Wyndham San Jose Herradura receives mixed feedback from guests. Patrons appreciate the gambling opportunities with some feeling particularly lucky during their visits. Guests find the casino restaurant to be a convenient dining option, offering good service and decent meals such as pizza. However, the restaurant can become quite crowded and some visitors feel the casino does not fully meet their expectations. Additionally, there are concerns about inebriated individuals wandering through the hotel from the casino. Despite these mixed experiences, the casino remains a notable amenity within the hotel's premises.
The outdoor pool area at Wyndham San Jose Herradura has garnered mixed reviews. Many guests were pleased with the beautiful and large pools that create a beach-like ambiance enhanced by surrounding palm trees and day-long sunshine. Families appreciated the addition of a children's pool. The pools were often described as clean and comfortable for swimming with some visitors highlighting an overall amazing outdoor pool experience.
However, it's worth noting that there are concerns regarding the upkeep of the outdoor facilities. The area around the pool, including chairs and poolside walls, shows signs of neglect with broken chairs and moldy, stained walls. Guests also mentioned that the stones around the pool need cleaning and the pool water was sometimes very cold. Despite these maintenance issues, the pool itself offers a decent experience, though a renovation of the outdoor facilities might significantly enhance guest satisfaction.
The Wyndham San Jose Herradura offers a blend of luxury and good value for money, consistently highlighted by guests. Many found the accommodations luxurious, appreciating the clean and well-kept environment. However, some reviewers pointed out that the hotel seemed outdated and worn out, suggesting it doesn't fully match their expectations of luxury. Despite this, the establishment is often regarded as a luxury hotel offering quality services that justify its pricing, presenting a balanced option for travelers seeking both comfort and affordability.
Location Show Map
Location
Beyond its airport adjacency, the hotel is situated in a central area that provides easy access to various businesses, shopping centers and tourist attractions. This makes it a favorable location for both leisure and business travelers. Visitors appreciate its closeness to major car rental stations, adding another layer of convenience for those embarking on road trips or needing quick transport solutions.
The neighborhood offers a mix of quiet and bustling areas with nearby markets, restaurants and a casino, ensuring guests have plenty of amenities within walking distance. Whether you're planning a short stay before a flight or using it as a base for day trips around San Jose, the location of Wyndham San Jose Herradura is consistently praised for its practicality and ease of access to key points of interest.
Breakfast
However, some guests noted several areas needing improvement. There were comments about a lack of variety, cold dishes and repetitive options every day. Issues such as empty trays, flies near the food and low-quality items were also raised. The breakfast was often described as basic and not reflective of the hotel's star rating. It was also pointed out as excessively expensive at $15 to $25 per person, not worth the cost.
Overall, while some guests appreciated the breakfast options available, others felt that the quality and variety of food did not justify the high price, leaving room for improvement to meet expectations.
Dinner
However, several guests expressed concerns regarding limited menu choices and inconsistent food quality across the hotel’s dining establishments. Some indicated long wait times for food and a lack of vegetarian options was noted. Additionally, experiences at the Pirate Bar and other on-site dining venues were not favorable for many, citing issues such as excessively salty dishes, cold meals and even bugs in the food.
Certain restaurants were sometimes closed, leaving guests with fewer options and the Quattro restaurant reportedly deviated from its advertised menu, which led to some disappointment. Despite these issues, those who dined at nearby locations or brought in food had better experiences.
In conclusion, while some guests found the dining at Wyndham San Jose Herradura to be enjoyable and a good value, others encountered challenges with menu limitations, food quality and service delays. Therefore, diners may want to explore nearby restaurants or plan eating times carefully to avoid any potential inconveniences.
Rooms
However, the reviews also indicate several areas needing improvement. Many guests reported that the rooms are dated and show signs of wear and tear, such as old carpets, outdated furnishings and poor lighting. Instances of rooms not being properly cleaned upon arrival with issues like dirty bathtubs and stained carpets, were also mentioned. Moreover, maintenance problems like broken electrical outlets, non-functional refrigerators and musty smells were noted. Noise from both within and outside the premises was another concern for some guests.
While the comfort and spaciousness of the rooms are strong positives, the hotel appears to struggle with maintaining and modernizing its facilities to meet guest expectations consistently.
Beds
However, the reviews also point to some instances of discomfort. A few guests described the beds as hard, very firm or springy and some mentioned they felt the mattresses were old or in poor condition. Occasionally, issues like moldy smells or dirty conditions were mentioned, reflecting variability in the bedding experience. Some guests found the beds extremely uncomfortable or expressed dissatisfaction with their condition, mentioning squeaks, discomfort and a need for mattress replacements.
Overall, while many guests had a restful and comfortable stay, there were notable exceptions that highlighted a need for inconsistencies to be addressed.
Cleanliness
However, the hotel seems to be facing significant challenges in other areas. Multiple reviews reveal issues with poorly maintained and dirty facilities, including pools that were frequently described as dirty, cloudy or neglected. Outdated carpets, mold in bathrooms and general disrepair were recurrent themes with mentions of broken ceiling plates, stained tubs and aging floor coverings. Specific complaints also include dirty bathrooms upon arrival, inadequate housekeeping services and a pervasive mildew smell in some areas.
Additionally, some guests were disappointed with the property's lack of updates, describing it as old-fashioned and worn-out. The hotel's surroundings, such as gardens and corridors, were also noted to require better maintenance. Overall, while the rooms and certain public areas are commendable for their cleanliness, the widespread maintenance issues and aging facilities hinder the hotel's ability to provide a consistently high-quality stay.
Staff
Attention to guest comfort is a common theme with numerous reviews mentioning how staff members make visitors feel at home. Special mentions of individuals like the receptionists and hospitality managers underscore the personalized service offered. The restaurant and housekeeping teams also receive commendations for their dedication and service quality.
However, there are a notable number of reviews pointing out issues with staff availability and attentiveness. Instances of perceived rudeness, unhelpfulness and understaffing detract from the overall experience for some guests. Specific criticisms include lapses in communication, such as the front desk not informing guests about amenities or meal times and occasional delays in service.
Despite these occasional drawbacks, the general consensus is that the staff's kindness, effort and professionalism significantly contribute to a positive stay at Wyndham San Jose Herradura with many guests highlighting exceptional and attentive service as a standout feature of their visit.
Wi-Fi
Spa
Gym
However, some guests noted the gym's limited hours of operation and a few mentioned unexpected closures without notice. Additionally, the lack of air conditioning can make it uncomfortable during intense workouts. Despite these minor drawbacks, the overall sentiment is positive, reflecting a high level of satisfaction with the gym's facilities. Access to the gym, along with the pool and games area, is considered a valuable amenity contributing to the overall guest experience at the hotel.
Pool
However, a number of reviews pointed out issues related to pool cleanliness and maintenance. Several guests noted that the pools were dirty with murky water, algae and debris such as leaves and insects accumulating at the bottom. There were mentions of missing tiles, broken equipment and an overall neglected appearance. A lack of shade and insufficient towel supply were also cited as drawbacks. Furthermore, some guests were disappointed with the noisy environment and others found the water to be too cold for comfort. Construction and remodeling activities in the pool area occasionally added to the inconvenience.
In summary, while the pool area at Wyndham San Jose Herradura has the potential to offer a great and enjoyable experience with its beautiful and spacious design, it appears that consistent maintenance and attention to cleanliness are needed to address the concerns raised by numerous guests.
Family
Large family rooms provide ample space, making it easy to accommodate both parents and kids comfortably. Despite some logistical hiccups, such as room placements and occasional delays in services like towel delivery, the overall sentiment remains positive for family travelers. The rooms can be less soundproof, which might be a concern for light sleepers with kids, but the hotel's proximity to various recreational activities makes up for it.
Close to the airport, the hotel is convenient for family vacations, ensuring swift transfers and reduced travel fatigue. Families consistently express their enjoyment and tend to return, highlighting how the hotel’s amenities contribute to memorable experiences together. Whether it is for a celebration, a vacation or simply a getaway, Wyndham San Jose Herradura is highly recommended for families looking to have an excellent time together.
5 Star
The general sentiment indicates that the hotel is good, yet not deserving of the premium price associated with a five-star hotel. Despite the grand description and amenities, it often leaves visitors underwhelmed, particularly in aspects such as breakfast quality and the overall upkeep of the property, which some find rundown and needing maintenance.
On a positive note, the friendliness and service provided by the staff receive high praise, reflecting a level of hospitality often expected in top-tier hotels. However, this commendable service alone does not compensate for other deficiencies. Travelers seeking a truly five-star experience might find the Wyndham San Jose Herradura somewhat lacking, despite its appealing infrastructure and convenient location.
Business
The hotel's facilities are more elaborate than typical business settings, enhancing functionality and comfort for professional needs. Exceptional service at the reception and in the restaurant ensures a positive customer experience, making it a recommended choice for business trips. The wifi quality is praised, an essential feature for those needing reliable internet for work.
Clean public areas and good food quality add to the pleasant environment. However, there are mentions of old and unmaintained aspects, possibly exacerbated by the pandemic. Despite some minor disappointments, the hotel's overall value for money and solid customer service make it a good option for business travelers.
Accessible
Casino
Outdoor Pool
However, it's worth noting that there are concerns regarding the upkeep of the outdoor facilities. The area around the pool, including chairs and poolside walls, shows signs of neglect with broken chairs and moldy, stained walls. Guests also mentioned that the stones around the pool need cleaning and the pool water was sometimes very cold. Despite these maintenance issues, the pool itself offers a decent experience, though a renovation of the outdoor facilities might significantly enhance guest satisfaction.
Luxury
Yes, Wyndham San Jose Herradura has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Wyndham San Jose Herradura.
No, Wyndham San Jose Herradura doesn't allow dogs.
No, parking facilities aren't available at Wyndham San Jose Herradura.
Yes, Wyndham San Jose Herradura has a gym.
Location Show Map
More Options
