Condado Palm Inn San Juan, Tapestry Collection by Hilton

San Juan 18.45592200, -66.07172900 , 55 Condado Avenue (Show on Map)


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Summary of reviewsCondado Palm Inn San Juan, Tapestry Collection by Hilton, is a highly praised choice for travelers visiting San Juan primarily due to its outstanding location. The hotel's proximity to the beach, myriad dining options, bars, pharmacies, shops and popular areas like La Placita makes it a convenient base for both leisure and exploration. Guests particularly enjoy the short drive or Uber ride to Old San Juan, as well as the easy access to the airport and the cruise terminal.

Breakfast offerings get a mixed reception; while many guests appreciate the excellent oatmeal, varied selections and friendly service, others express concerns about the cost and selection. On the other hand, the hotel’s dinner options receive more uniform praise with guests frequently highlighting the phenomenal food and good drinks available at the hotel’s two restaurants. The surrounding area also offers diverse eating options, enhancing the overall dining experience.

Rooms at the Condado Palm Inn provide stunning ocean views, modern decor and comfortable furnishings, though feedback on cleanliness and maintenance is somewhat varied. While many guests commend the clean and spacious rooms, some note issues with outdated decor and occasional cleanliness lapses. Effective soundproofing and consistent housekeeping are areas noted for improvement. Nonetheless, for those in rooms with ocean views, the overall stay is often enjoyable.

The hotel's dedication to cleanliness generally garners positive remarks, although some guests report inconsistencies, especially in the gym and pool areas. Despite occasional issues with insects and humidity, many find the common areas, including the lobby, to be well-maintained and inviting.

The standout feature of Condado Palm Inn is the staff, frequently praised for their friendliness, helpfulness and professionalism. Guests find the team, particularly front desk manager Genesis, to be accommodating and courteous, significantly enhancing the overall experience.

Wi-Fi service is another mixed aspect with some guests finding it adequate for streaming and other activities, while others experience slow speeds and instability. The gym, although occasionally cramped, is generally well-equipped and the pool area is appreciated for its 24/7 access and clean, pleasant ambiance, despite some concerns about towel availability and maintenance issues.

The beach experience is notably positive with the hotel’s close proximity and the provision of complimentary beach chairs and umbrellas enhancing the stay. Guests enjoy the beautiful ocean views and easy beach access, although some minor concerns about the beach’s cleanliness and the availability of beach towels are mentioned.

For those interested in nightlife, the hotel's location near the bustling Condado strip offers abundant evening entertainment options. Guests can easily walk to nearby bars, restaurants and casinos, although the vibrancy of the area may result in nighttime noise, which can be disruptive for some.

Overall, Condado Palm Inn San Juan delivers a comfortable stay with a fantastic location, commendable dining options and exceptional staff service, making it a favored choice for travelers eager to experience the best of San Juan.
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Categories
Luxury Hotel
Included in a list of luxury hotels in San Juan, this hotel is part of the upscale Tapestry Collection by Hilton. Located in the desirable Condado neighborhood, it provides an elevated stay experience.

Hotel Taking Steps Towards Sustainability
Condado Palm Inn San Juan, Tapestry Collection by Hilton is managed by Hilton, which has committed to cut its environmental footprint in half and double its social impact by 2030.

Hotel near Nightlife Spots
Located in the Condado district, this hotel provides guests with access to the numerous bars, lounges, and restaurants along Ashford Avenue. It also has a pool bar.

Hotel with Gym
This hotel has a fitness center with a range of equipment. It includes cardio machines and free weights.

Hotel near The Beach

Hotel for Honeymoon

Romantic Hotel

Hotel with Swimming Pool

  Heated Pool    Outdoor Pool  


Business Hotel

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types
King Room - Green Tower The double room offers air conditioning, a tea and coffee maker and heating. The unit has 1 bed.

King Room with Tub - Mobility and Hearing Access The spacious double room features air conditioning, a tea and coffee maker, heating, as well as a balcony. The unit has 1 bed.

King Room with Sofa Bed - Blue Tower The triple room offers air conditioning, a tea and coffee maker, heating along with a balcony. The unit offers 2 beds.

Oceanview King Room with Sofa Bed - Blue Tower The triple room offers air conditioning, a tea and coffee maker, heating, as well as a balcony. The unit offers 2 beds.

Penthouse Suite Meals can be prepared in the well-fitted kitchen, which has a stovetop, a refrigerator and a microwave. The spacious suite offers air conditioning, a tea and coffee maker, a seating area, heating and a flat-screen TV with cable channels.

Queen Room with Two Queen Beds - Green Tower This air-conditioned quadruple room has a tea and coffee maker and heating. The unit has 2 beds.

Queen Room with Two Queen Beds - Blue Tower This air-conditioned quadruple room features a tea and coffee maker, heating as well as a balcony. The unit offers 2 beds.

Oceanview Queen Room with Two Queen Beds - Blue Tower This air-conditioned quadruple room features a tea and coffee maker, heating as well as a balcony. The unit offers 2 beds.

Guest Reviews
Location
Nestled in the heart of San Juan, the Condado Palm Inn San Juan, Tapestry Collection by Hilton boasts an enviable location that consistently wins over its guests. Just a stone's throw from the beach, this hotel is perfect for those looking to enjoy the sun, sand and surf. Many of the guests highlight its proximity to a plethora of dining options, bars, pharmacies and shops—everything one could need is within walking distance. Additionally, the hotel is conveniently close to popular spots like La Placita, making evening outings and late-night strolls a breeze.

The central location also makes it an excellent base for exploring the city's vibrant neighborhoods, from the bustling Condado strip to the historic charm of Old San Juan, which is just a short drive or Uber ride away. Guests appreciate the easy access to the airport and the cruise terminal, adding to the hotel's appeal for both business and leisure travelers.

Whether it's the prime beach access just a block away or the convenience of nearby 24-hour pharmacies, the Condado Palm Inn’s location receives praise for being in the middle of everything, making it ideal for visitors eager to absorb the best of Puerto Rico.

Breakfast
The breakfast experience at Condado Palm Inn San Juan, Tapestry Collection by Hilton, presents a mixed bag according to guest reviews. On the positive side, many guests were pleased with the breakfast offerings, particularly praising the excellent oatmeal, delicious and varied options and the create-your-own breakfast station. The buffet breakfast received numerous compliments for its quality and variety with some highlighting it as incredible and fantastic. The friendly staff and convenient service added further to the breakfast allure with some guests feeling that the buffet was worth the price.

However, there were also significant criticisms. A recurring point of contention was the cost of breakfast with many feeling it was overpriced considering the limited selection and average quality. Some guests were disappointed to find that breakfast was not included, contrary to their expectations based on previous bookings. Complaints were made about the lack of fresh items and certain staples like bacon, as well as the inclusion of simple and microwaveable options, which some felt were misleadingly advertised.

Despite the positive remarks about certain aspects, the general sentiment suggests that there is room for improvement in both the variety and value proposition of the breakfast experience. Making breakfast complimentary and enhancing the selection could potentially win over more guests.

Dinner
Condado Palm Inn San Juan, Tapestry Collection by Hilton, is surrounded by numerous dining options, making it a convenient choice for food enthusiasts. The hotel itself boasts two restaurants at its base, including a noteworthy restaurant and bar connected to the lobby. Guests often highlight the delicious dinner offerings with many praising the phenomenal food and good drinks available at the hotel’s dining establishments. Additional amenities such as a local restaurant offering reasonable breakfast deals add to the appeal. The convenient bar and restaurant downstairs, along with the nearby Choco Cortes bar, provide delightful dining experiences without having to venture far. Overall, the hotel's vicinity to a plethora of food places and its own commendable dining options make it an excellent choice for a satisfying culinary experience.

Rooms
Condado Palm Inn San Juan, Tapestry Collection by Hilton offers rooms with stunning ocean views with some featuring small but pleasant balconies. Many guests appreciated the spaciousness and modern decor of the rooms, highlighting the comfortable furnishings and functional amenities like refrigerators, coffee makers and microwaves.

Cleanliness received mixed reviews—while numerous guests found their rooms very clean, spacious and comfortable, others noted issues with outdated decor, dirty carpets and the need for more thorough cleaning. Some rooms appeared newly renovated and boasted a fresh, modern aesthetic, but others were described as old and in need of updates.

Several guests enjoyed the amenities provided and praised the hotel staff's excellent treatment and cleaning service, though consistency in service quality varied. Noise was a common concern with some rooms suffering from inadequate soundproofing and disturbances from adjacent rooms and the street.

For those able to secure a high-floor room, the breathtaking ocean views and spacious layouts often provided an enjoyable stay. Nevertheless, additional improvements such as better soundproofing, regular maintenance and consistent housekeeping would enhance the overall guest experience.

Beds
Guests have had mixed experiences with the beds at Condado Palm Inn San Juan, Tapestry Collection by Hilton. Many reviews highlight the comfort of the beds with phrases like "extremely comfortable," "very comfortable beds," and "excellent beds, super comfortable" indicating positive experiences. Guests appreciated the spaciousness of the queen-sized beds and the comfort of the sofa beds as well.

However, several reviews point out significant issues. Some guests found the beds hard and uncomfortable, describing them as "hard as a rock" and citing discomfort from stiff mattresses. There were also complaints about smaller beds lacking space, flat pillows and overall discomfort leading to a stiff experience in the morning.

Cleanliness was another concern among guests with reports of dirty and stained linens, bedsheets and towels. Some beds were made with dirty sheets or contained noticed hair between the bedding. Despite some praises for cleanliness, many guests were dissatisfied with the overall condition of their beds and rooms.

Overall, while the beds at the Condado Palm Inn receive a fair amount of praise for their comfort, there are notable issues with bed firmness and cleanliness that affect the guest experience.

Cleanliness
Condado Palm Inn San Juan, Tapestry Collection by Hilton, showcases impressive cleanliness overall, making it a solid choice for travelers prioritizing hygiene. Many guests consistently highlight the hotel's clean and modern ambiance alongside the beautiful and well-kept rooms. Cleanliness extends to common areas with the lobby described as spotlessly decorated and public areas maintained regularly.

However, experiences are diverse with some reporting inconsistencies in cleaning standards. Problems like cockroaches, mold and humidity-related issues detract from the overall experience for a few guests. Specific complaints about the pool and gym's cleanliness also emerge, often plagued with dirt and debris.

In contrast, numerous reviews praise the property's cleanliness, noting that rooms are cleaned daily and common areas are well-maintained. The newly remodeled rooms receive positive remarks and the property overall strikes as freshly and meticulously kept. Despite some spotty cleaning services and occasional maintenance issues, the Condado Palm Inn largely maintains a reputation for cleanliness, providing comfort to those seeking a tidy and inviting stay.

Staff
The staff at the Condado Palm Inn San Juan, Tapestry Collection by Hilton, receive high praise for their friendliness, helpfulness and professional demeanor. Numerous reviews highlight the exceptional service provided by the front desk with particular commendation for the manager Genesis, who is described as a superstar and highly accommodating. Guests appreciate the attentive and respectful nature of the staff, noting that their kindness and welcoming attitude significantly contributed to the overall enjoyment of their stay.

Although there are mentions of the hotel occasionally being understaffed and a few instances of less satisfactory service, the majority of the feedback is overwhelmingly positive. The staff is frequently described as courteous, amicable and capable with many guests acknowledging their efforts in making check-in and check-out processes seamless and addressing questions and requests promptly. The housekeepers also receive commendation for their friendliness and efficiency.

Many visitors felt well taken care of, enjoying the warm hospitality that made their stay more comfortable and pleasant. Despite some instances of miscommunication and the occasional less friendly interaction, the overall impression is that the staff's dedication and helpfulness stand out as one of the hotel's strongest attributes.

Wi-Fi
The Wi-Fi service at the Condado Palm Inn San Juan, Tapestry Collection by Hilton has received mixed feedback from guests. On the positive side, some guests have found the Wi-Fi to be good with great and strong service allowing for streaming activities. However, issues such as slow speeds, instability and unreliable connections have been noted, particularly with activities requiring stable and fast internet, like video conferencing. Some reviews even mentioned that the Wi-Fi was inconsistent and even non-functional for certain devices at times. A few guests also reported that the Wi-Fi in the lobby was weak. Overall, while some guests did not experience major issues with the Wi-Fi, others felt it could benefit from improvements to ensure a more consistent and reliable connection throughout the hotel.

Gym
The fitness center at the Condado Palm Inn San Juan, Tapestry Collection by Hilton receives a generally positive reception from guests. With comments highlighting its good equipment and well-equipped nature, many found it to be an adequate place for a workout. While some guests noted the gym could benefit from more space and mentioned occasional equipment malfunctions, the overall impression is that it provides a satisfactory fitness experience.

Pool
The pool area at Condado Palm Inn San Juan, Tapestry Collection by Hilton receives a mix of reviews. Guests generally find the pool and hot tub to be very clean and well-maintained, often describing the setup as nice and amazing. The hot tub is particularly highlighted as a standout feature. The pool area is noted for being enjoyable with positive mentions about the cleanliness of the water and surroundings and some guests even remarked that the pool was one of the best parts of their stay.

However, several issues have been reported that could impact the overall experience. One recurring problem is the frequent lack of clean towels, which seems to be a consistent oversight, leaving many guests disappointed. Additionally, the pool area appears to be small and sometimes crowded, limiting the space available for relaxation. Cleanliness outside the pool was another concern with some visitors noting dirty conditions, muddy water and leftover debris like used napkins and clumps of hair.

Another point of contention is related to the maintenance and functionality of facilities; there were mentions of broken pool showers and a jacuzzi that was not always hot, along with slippery pool steps which could pose safety risks. The temperature of the pool water was also cited as being too cold by some guests.

Despite these issues, the pool area has its highlights, including 24/7 access, which allows for some flexibility in use. There's also praise for the nice ambiance, excellent food and a general sense that, when everything is in order, the pool area can be a very pleasant place to spend time.

Beach
Condado Palm Inn San Juan, part of the Tapestry Collection by Hilton, offers guests an appealing location with its close proximity to the beach. Visitors frequently praise the hotel's prime setting, being just a short walk or a mere block away from the beautiful coastline. Guests appreciate the incredible ocean views that can be enjoyed from the property, enhancing the overall stay with picturesque scenery.

The hotel's location is further enhanced by its closeness to vibrant nightlife, bustling casinos and a variety of great restaurants. This makes it an excellent choice for those looking to explore local attractions and entertainment venues without having to venture far.

A notable benefit for beachgoers is the availability of complimentary beach chairs and umbrellas, which many guests find extremely convenient. This added perk allows visitors to enjoy the sandy shores comfortably without extra cost. The pool area near the sea also garners positive comments for those preferring a swim without dealing with potentially rough ocean waves.

While some reviews mention minor inconveniences such as the lack of beach towels and occasional concerns about the beach's cleanliness and water safety, the overall sentiment indicates that the hotel's proximity and easy access to Condado Beach significantly elevate the guest experience.

In summary, Condado Palm Inn San Juan offers a comfortable stay with fantastic beach access, making it a favorable choice for travelers seeking both relaxation and the excitement of San Juan's local scene.

Nightlife
The Condado Palm Inn San Juan, Tapestry Collection by Hilton, is ideally situated for those looking to immerse themselves in the vibrant nightlife scene of San Juan. Located near the lively Condado strip, it offers guests easy access to a plethora of bars, restaurants and casinos, all within walking distance. The hotel's central location makes it perfect for nighttime adventures and evening dining with numerous options available just steps away. Guests appreciate the abundance of great restaurants and the convenience of being able to walk to breakfast spots nearby.

On the flip side, the hotel's vibrant surroundings come with some drawbacks. The area can be noisy at night with cars playing loud music and street noise lingering into the early hours. This can be disruptive for those seeking a quieter stay. Despite the occasional noise, the lively atmosphere and multitude of nightlife options ensure that guests have plenty to see and do during their stay.

3 Star
Condado Palm Inn San Juan, part of the Tapestry Collection by Hilton, offers an experience that is often described as decent but not exceptional. Many guests note that the hotel just about meets the expectations of a three-star establishment. While its location is favorable, the overall quality and ambiance have drawn mixed reviews regarding value for money.

The rooms at the hotel are frequently described as basic and simple with old furnishings and a lack of modern decor. Guests have mentioned that the facilities are fairly limited with few amenities available. The need for remodeling and updates is a recurring sentiment among the reviews.

On a more positive note, the breakfast has received some commendations, being described as adequate to great depending on the guest's experience. However, some do feel it is just satisfactory.

Overall, the Condado Palm Inn San Juan seems to offer a standard three-star service that may leave some guests wanting more, particularly at the current price point. While it fulfills basic needs, the experience may not align closely with what one might expect from a Hilton-branded property.

Business
The Condado Palm Inn San Juan, Tapestry Collection by Hilton, caters notably well to business travelers with professional and friendly staff consistently highlighted for their service during conventions. A business center is available, offering convenient facilities for meetings. However, some guests have encountered WiFi issues during their stay, which could impact those who rely heavily on internet connectivity for work. Despite this, the hotel is often described as perfect for business with staff lauded for their professionalism and helpfulness.

Heated Pool
The Condado Palm Inn San Juan, Tapestry Collection by Hilton features a large, heated pool, which adds to the overall comfort and relaxation of the guest experience. Notably, the hotel also offers a Jacuzzi that is open 24 hours, providing an additional amenity for guests to enjoy at any time. While there were indications of the heated pool being closed on occasion, most guest experiences highlight the availability and enjoyment of the pool and Jacuzzi. The warm weather further enhances the poolside experience, making it a notable feature of the hotel's offerings.

Outdoor Pool
The Condado Palm Inn San Juan offers a pleasant outdoor pool experience that has garnered a number of positive remarks from guests. The pool area is described as clean, safe and well-maintained, providing a tranquil environment for relaxation. Despite its relatively small size, the pool is complemented by a nice hot tub and a well-regarded saltwater Jacuzzi. The convenience of 24-hour access to the pool and Jacuzzi allows guests to enjoy a refreshing dip or a relaxing soak at any time of the day or night. Overall, the pool area is appreciated for its zen-like ambiance and contribution to a comfortable stay at the hotel.


Yes, Condado Palm Inn San Juan, Tapestry Collection by Hilton has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

No, a spa isn't available at Condado Palm Inn San Juan, Tapestry Collection by Hilton.

No, Condado Palm Inn San Juan, Tapestry Collection by Hilton doesn't allow dogs.

No, parking facilities aren't available at Condado Palm Inn San Juan, Tapestry Collection by Hilton.

Yes, Condado Palm Inn San Juan, Tapestry Collection by Hilton has a gym.

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