Hyatt Place San Juan
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Summary of reviewsHyatt Place San Juan has garnered substantial acclaim from guests, primarily for its prime location, welcoming staff and delightful amenities. Situated conveniently close to major attractions such as the T-Mobile District, Old San Juan and the convention center, the hotel stands as an ideal option for both leisure and business travelers. The accessibility to the airport and cruise terminal further bolsters its appeal, while the complimentary shuttle service adds flexibility for exploring the area.
Guests frequently highlight the delectable and varied breakfast offerings, praising the complimentary service as a significant perk. Despite minor calls for more variety, the breakfast remains a favorite among visitors. The dinner options, while well-received, similarly draw some comments on the need for a broader selection. The hotel’s pool area, featuring a large swimming pool, children's amenities and a well-maintained environment, is repeatedly pointed out as a key attraction, particularly for families.
The rooms themselves are often noted for their spaciousness and cleanliness with guests appreciating the modern decor and comfort of the beds. Although some issues with maintenance and outdated furnishings were mentioned, the general consensus remains positive. Consistent praise is directed towards the housekeeping staff for maintaining tidy and inviting accommodations.
Cleanliness is a standout feature throughout the hotel. The facilities, including public areas like the reception and pool, are well-kept. However, occasional lapses in housekeeping are noted, pointing to a need for more consistent room servicing. Nonetheless, the overall clean and comfortable environment continues to impress guests.
The friendliness and professionalism of the staff significantly enhance the guest experience. From efficient check-ins to helpful interactions with housekeeping and maintenance, the staff consistently earn high praise for their attentiveness and courteous nature.
Free WiFi, while appreciated, has had mixed reviews with some guests encountering issues with connectivity, particularly on higher floors. Despite these occasional shortcomings, the complimentary aspect is valued.
The gym is highly regarded, offering a clean, well-equipped and air-conditioned space that operates 24 hours, allowing guests to maintain their fitness routines during their stay.
Ideal for families, Hyatt Place San Juan excels in creating a welcoming and engaging environment for both parents and children. Activities for kids, particularly the child-friendly pool, are a major highlight, ensuring an enjoyable experience for younger guests.
In terms of bedding, the comfort of the beds receives frequent commendations, though there are a few mentions of inconsistencies in mattress quality. However, the overall feedback leans towards a restful and comfortable sleep experience.
Despite some minor issues, the Hyatt Place San Juan lives up to and occasionally surpasses its three-star rating. With an excellent breakfast, friendly staff, clean facilities and a prime location, it offers great value for money and stands out as a top choice for both leisure and business visitors to San Juan.
Categories
Guests frequently highlight the delectable and varied breakfast offerings, praising the complimentary service as a significant perk. Despite minor calls for more variety, the breakfast remains a favorite among visitors. The dinner options, while well-received, similarly draw some comments on the need for a broader selection. The hotel’s pool area, featuring a large swimming pool, children's amenities and a well-maintained environment, is repeatedly pointed out as a key attraction, particularly for families.
The rooms themselves are often noted for their spaciousness and cleanliness with guests appreciating the modern decor and comfort of the beds. Although some issues with maintenance and outdated furnishings were mentioned, the general consensus remains positive. Consistent praise is directed towards the housekeeping staff for maintaining tidy and inviting accommodations.
Cleanliness is a standout feature throughout the hotel. The facilities, including public areas like the reception and pool, are well-kept. However, occasional lapses in housekeeping are noted, pointing to a need for more consistent room servicing. Nonetheless, the overall clean and comfortable environment continues to impress guests.
The friendliness and professionalism of the staff significantly enhance the guest experience. From efficient check-ins to helpful interactions with housekeeping and maintenance, the staff consistently earn high praise for their attentiveness and courteous nature.
Free WiFi, while appreciated, has had mixed reviews with some guests encountering issues with connectivity, particularly on higher floors. Despite these occasional shortcomings, the complimentary aspect is valued.
The gym is highly regarded, offering a clean, well-equipped and air-conditioned space that operates 24 hours, allowing guests to maintain their fitness routines during their stay.
Ideal for families, Hyatt Place San Juan excels in creating a welcoming and engaging environment for both parents and children. Activities for kids, particularly the child-friendly pool, are a major highlight, ensuring an enjoyable experience for younger guests.
In terms of bedding, the comfort of the beds receives frequent commendations, though there are a few mentions of inconsistencies in mattress quality. However, the overall feedback leans towards a restful and comfortable sleep experience.
Despite some minor issues, the Hyatt Place San Juan lives up to and occasionally surpasses its three-star rating. With an excellent breakfast, friendly staff, clean facilities and a prime location, it offers great value for money and stands out as a top choice for both leisure and business visitors to San Juan.
Family Friendly Hotel
Features spacious rooms and a complimentary breakfast, catering to families seeking comfort and value. It is close to various attractions and dining options, making it a convenient base for exploring San Juan. It also has a pool.
Dog Friendly Hotel
Welcomes pets and offers amenities to ensure a comfortable stay for both owners and their dogs. Its central location allows easy access to various parts of San Juan.
Hotel with Swimming Pool
This hotel offers a rooftop pool with panoramic city views, providing a unique and refreshing experience. The pool area is well-maintained and offers a relaxing environment.
Outdoor Pool
Business Hotel
This hotel offers more than 3,184 square feet of versatile meeting space that can be divided into three smaller rooms. The meeting spaces are equipped with free Wi-Fi, audiovisual equipment, and customizable catering options. A 296-square-foot boardroom is available.
Hotel with Parking
Hyatt Place San Juan provides parking and features spacious rooms and a complimentary breakfast. The parking is an added benefit for guests wanting to explore the city.
Accessible Hotel
This hotel is wheelchair-accessible and offers accessible parking. It features various accessible room types including a King One Bedroom Suite with a roll-in shower, King Bed rooms with tubs, and Two Queen Beds rooms with tubs. Rooms are equipped with grab bars, and the hotel provides a bed hoist, step-free entrance, and an accessible front desk.
Hotel with Gym
This hotel offers a fitness center with standard equipment. It includes cardio machines and free weights, providing guests with the essentials for a convenient workout.
3-Star Hotel
Hyatt Place San Juan offers spacious rooms and a convenient location in the heart of the city. With its comfortable accommodations and easy access to local attractions, it's a great choice for both business and leisure travelers.
Hotel with Outdoor Pool
Hyatt Place San Juan is consistently listed as a hotel featuring an outdoor pool. It is a recognized option for travelers seeking poolside amenities.
Guest Reviews
The Hyatt Place San Juan boasts an enviable location that guests frequently praise. Its proximity to major attractions such as the T-Mobile District, Old San Juan and the convention center makes it an ideal choice for both leisure and business travelers. The hotel's strategic positioning ensures easy access to the airport and cruise terminal, adding to its appeal for those on the move.
Guests appreciate the convenience of being within walking distance to numerous dining options, entertainment venues and recreational areas. The hotel's central location allows visitors to effortlessly explore local restaurants, activities and cultural sites. Additionally, the complimentary shuttle service to the beach and Old San Juan enhances the guest experience, providing both ease and flexibility in exploring the area.
The hotel is described as being clean and well-maintained with a large pool adding to its amenities. The overall consensus is that Hyatt Place San Juan is a superbly located hotel that offers comfort and accessibility to all the delights that San Juan has to offer.
At Hyatt Place San Juan, guests have consistently praised the breakfast offerings, highlighting it as one of the best parts of their stay. The breakfast is frequently described as delicious, very good and even excellent with many appreciating the great variety of food available. The breakfast buffet is noted for its completeness and well-organization, providing a range of options that cater to different tastes and preferences. Several guests mentioned that they loved the fact the breakfast was complimentary, considering it a significant perk.
However, some reviews pointed out areas for improvement. A few guests found the breakfast to be quite basic and expressed a desire for more variety, noting that the offerings remained the same each morning. There were also comments about the breakfast being served a bit early and some items occasionally running out by the time they arrived. Despite these few critiques, the overall feedback on the breakfast at Hyatt Place San Juan remains highly positive, making it a highlight for many visitors.
The accommodating breakfast staff and clean facilities further enhance the morning dining experience, making it a pleasant and satisfying way to start the day. Furthermore, the breakfast setting, combined with other amenities like the children’s pool, contributes to the overall comfort and enjoyment of the stay.
Guests have largely praised the dinner offerings at Hyatt Place San Juan. The food at the restaurant has been described as excellent and the lunch and dinner menu are considered decent by visitors. However, there is a call for more variety in the breakfast menu, as some guests noted that it remains the same each morning. Despite this, many have enjoyed the breakfast, describing it as great with choices like turkey bacon and sausages, although the need for more options was mentioned. Additionally, some guests thought breakfast was amazing and delicious.
The pool area is in excellent condition and guests appreciated the overall cleanliness, although there are areas that need improvement. The staff is frequently highlighted for being friendly and accommodating. The location of the hotel is another positive aspect, being close to key places which makes it convenient for visitors. However, the cocktail services are noted to be on the expensive side. Overall, the hotel provided a delightful and fabulous stay for families with good services that made the experience enjoyable.
The rooms at Hyatt Place San Juan receive generally positive feedback from guests. Many reviews highlight the spaciousness and cleanliness of the accommodations with numerous mentions of the rooms being very large, comfortable and nicely appointed. Guests appreciated the modern decor, the comfort of the beds and the presence of amenities such as ample storage and workspaces. The rooms often featured commendable views, adding to the overall pleasant experience.
However, the reviews also point out some areas in need of improvement. Several guests noted issues with room maintenance, including air conditioning not maintaining stable temperatures, low shower pressure and noisy moisture extractors. There are mentions of rooms smelling musty with some guests experiencing damp floors and deteriorated furniture. Additionally, some rooms appeared outdated with old carpeting and cabinetry that needed refurbishing.
Despite these issues, the housekeeping staff generally received praise for keeping the rooms clean and tidy, though there were occasional reports of inconsistent cleaning standards. Overall, the rooms at Hyatt Place San Juan are often described as comfortable, spacious and clean, providing a satisfactory stay for most customers.
When visiting Hyatt Place San Juan, guests frequently comment on the comfort of the beds, a crucial aspect for a restful stay. Many describe the beds as comfortable with several highlighting their super comfortable experience. The hotel offers various room options, including king rooms and those with two queen beds, ensuring a selection to meet different needs. For families, cribs are also available.
Despite the abundance of positive feedback, some guests noted inconsistencies. A few found the beds too soft or the mattresses worn and there were occasional mentions of the beds being saggy or stiff. Cleanliness seemed to be an issue for some with reports of unclean bedding and musty smells emanating from sofa beds or pull-out couches.
In general, though, the balance of feedback leans positive with many visitors appreciating the comfort of the beds. While not universal, this general comfort can play a significant role in making Hyatt Place San Juan a comfortable choice for travelers.
Nestled in the vibrant city of San Juan, the Hyatt Place San Juan impresses guests with its dedication to cleanliness and comfortable amenities. Visitors commonly note that the hotel, overall, is very clean and well-maintained, featuring spotless facilities from the reception area to the pool. The rooms are frequently highlighted for being clean, comfortable and well-kept with many guests commenting on how inviting and tidy their accommodations were upon arrival. Public areas, including the lobby and pool, also receive praise for their cleanliness and charm.
However, it's important to note that experiences with housekeeping can be mixed. While many guests find their rooms squeaky clean, others mention inconsistencies in room servicing and cleanliness during their stay. Some areas, such as the floors and carpets, occasionally miss the mark with specific concerns about vacuuming and the general tidiness of hallways and bathrooms. These inconsistencies have led to some complaints, underscoring the need for improved housekeeping services.
Despite these occasional lapses, the hotel's overall clean atmosphere, combined with its friendly staff and convenient location, continues to appeal to travelers looking for a reliable and comfortable stay in San Juan. With a bit more attention to consistently maintaining room hygiene and public areas, Hyatt Place San Juan could further enhance its reputation as a top choice for both leisure and business travelers.
The staff at Hyatt Place San Juan have received overwhelmingly positive reviews from guests. Described as exceptional, amazing and super friendly, the staff consistently earn high praise for their attentiveness and helpfulness. The reception staff particularly stand out for their efficient and courteous service during check-in and check-out. Many guests highlight the front desk team's accommodating nature and the overall exceptional customer service within the hotel. Whether interacting with the breakfast staff, housekeeping or maintenance teams, visitors often find the staff to be pleasant, polite and professional with some even going above and beyond to ensure a comfortable stay.
While most reviews focus on the positive aspects, a few note room for improvement, particularly regarding the efficiency and friendliness of the reception staff. However, these instances appear to be exceptions rather than the norm. Overall, the friendly and attentive nature of the staff significantly enhances the guest experience at Hyatt Place San Juan, making it a preferred choice for many travelers.
At Hyatt Place San Juan, guests generally have access to free WiFi, though experiences vary significantly. While some found the WiFi to be fast and generally reliable, others encountered periodic issues such as unstable or erratic connectivity, particularly in certain areas like the 5th floor. Some guests mentioned needing to go to the lobby to get a stable connection. Despite these inconsistencies, many appreciated the complimentary aspect of the service. However, regular cutouts and weak signals suggest that there is room for improvement to enhance the overall guest experience.
The gym at Hyatt Place San Juan receives highly positive feedback from guests. It's described as very nice, excellent and well-equipped for a short stay. The gym area is noted for being clean and spacious with all basic equipment included. Open 24 hours and air-conditioned, it provides a comfortable and convenient workout environment. Guests appreciated the friendly staff and additional hotel amenities such as the complimentary breakfast, which, while good, had the same menu each morning. The overall cleanliness of the hotel also enhances the experience.
The pool at Hyatt Place San Juan receives high marks from guests, consistently praised for being a highlight of their stay. Visitors describe it as nice, beautiful and well-maintained with a clean pool area. Children seem to especially enjoy it with features such as a water slide and a splash pad adding to the fun. The pool's large size and tailored areas for kids make it an excellent option for families. Many reviews mention the good service from the pool staff and the enjoyable experience overall.
However, guests also voice some concerns, such as the pool being cold, needing better maintenance and occasionally being dirty. The pool bar services appear to be inconsistent with mentions of limited hours or being closed. Despite these minor issues, the pool remains a major attraction, providing an enjoyable and fun environment for both adults and children.
Hyatt Place San Juan stands out as an ideal destination for families seeking a comfortable and engaging getaway. Featuring a cozy and well-maintained atmosphere, the hotel earns high marks for its welcoming environment and friendly staff.
Activities for children are a key highlight, particularly the kid-friendly pool and the expansive play area where little ones can have a great time. Guests frequently mention that their kids loved the pool and enjoyed it to the fullest, making it a major selling point for family travelers. The hotel's staff are noted for their friendliness and helpfulness, consistently enhancing the overall experience for both parents and children.
The property is particularly good for families and kids, offering a relaxing environment for parents while the young ones are entertained. The rooms are described as comfortable and clean with the overall ambiance being very family-oriented. The hotel also scores points for its convenient location near Old San Juan, making it easy for guests to explore the historic area via nearby bus transportation.
Celebrations such as birthdays and weddings seem to be well-accommodated here, indicating a strong service culture committed to making family gatherings memorable. Despite minor issues like weak WiFi, the general consensus is that Hyatt Place San Juan is a great spot for family stays with numerous guests expressing a desire to return.
Ultimately, Hyatt Place San Juan offers excellent amenities for children within a family-friendly setting, ensuring that both kids and parents can enjoy their stay in a welcoming environment close to key local attractions.
The Hyatt Place San Juan offers an excellent breakfast that many guests consider one of the best among their hotel experiences. The hotel stands out for its good value for money and is often viewed as better than some of the four-star options in the area. The front desk staff receives high praise for being helpful, accommodating and friendly, significantly contributing to a positive stay.
Guests generally feel that the hotel lives up to its three-star rating, offering satisfactory services and facilities. Despite its age and some outdated aspects, the overall service quality and amenities provided align well with expectations for a three-star hotel.
However, some guests have noted specific areas needing improvement. Issues such as housekeeping services not adhering to schedule, additional charges for early check-in and broken amenities like TVs and WiFi have been reported. The pool areas also require more attention and the parking fee is considered excessively high. While there are some negative aspects, many visitors still find the hotel a great value for the price and would likely stay again.
Hyatt Place San Juan caters well to business travelers, highlighted by its convenient location next to the convention center, which is advantageous for meetings and events. The hotel is modern and provides good value for money, delivering a peaceful and pleasant environment ideal for business stays. The staff receives high praise for their performance, enhancing the experience for guests. While the meeting rooms are on the smaller side, the hotel compensates with a delicious breakfast and good coffee that many guests found enjoyable. Overall, it is a suitable choice for those traveling on business.
Hyatt Place San Juan is touted for its excellent accessibility for guests with disabilities, making it an ideal choice when visiting the area. The hotel's proximity to Old San Juan and the Convention Center ensures that key attractions are within easy reach, complemented by free transportation to Old San Juan and Escambron beach. The property itself boasts comprehensive features like wheelchair access for the pool and other facilities, ensuring a comfortable and welcoming stay for everyone. The helpful and attentive staff add to the positive experience by assisting guests with any needs. Dog-friendly policies further enhance the inclusive atmosphere. While the front desk is relatively accessible, there are suggestions for some process improvements. Nonetheless, its overall accessibility, attentive staff and convenient location make it a highly recommended option for guests with disabilities.
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Location
Guests appreciate the convenience of being within walking distance to numerous dining options, entertainment venues and recreational areas. The hotel's central location allows visitors to effortlessly explore local restaurants, activities and cultural sites. Additionally, the complimentary shuttle service to the beach and Old San Juan enhances the guest experience, providing both ease and flexibility in exploring the area.
The hotel is described as being clean and well-maintained with a large pool adding to its amenities. The overall consensus is that Hyatt Place San Juan is a superbly located hotel that offers comfort and accessibility to all the delights that San Juan has to offer.
Breakfast
However, some reviews pointed out areas for improvement. A few guests found the breakfast to be quite basic and expressed a desire for more variety, noting that the offerings remained the same each morning. There were also comments about the breakfast being served a bit early and some items occasionally running out by the time they arrived. Despite these few critiques, the overall feedback on the breakfast at Hyatt Place San Juan remains highly positive, making it a highlight for many visitors.
The accommodating breakfast staff and clean facilities further enhance the morning dining experience, making it a pleasant and satisfying way to start the day. Furthermore, the breakfast setting, combined with other amenities like the children’s pool, contributes to the overall comfort and enjoyment of the stay.
Dinner
The pool area is in excellent condition and guests appreciated the overall cleanliness, although there are areas that need improvement. The staff is frequently highlighted for being friendly and accommodating. The location of the hotel is another positive aspect, being close to key places which makes it convenient for visitors. However, the cocktail services are noted to be on the expensive side. Overall, the hotel provided a delightful and fabulous stay for families with good services that made the experience enjoyable.
Rooms
However, the reviews also point out some areas in need of improvement. Several guests noted issues with room maintenance, including air conditioning not maintaining stable temperatures, low shower pressure and noisy moisture extractors. There are mentions of rooms smelling musty with some guests experiencing damp floors and deteriorated furniture. Additionally, some rooms appeared outdated with old carpeting and cabinetry that needed refurbishing.
Despite these issues, the housekeeping staff generally received praise for keeping the rooms clean and tidy, though there were occasional reports of inconsistent cleaning standards. Overall, the rooms at Hyatt Place San Juan are often described as comfortable, spacious and clean, providing a satisfactory stay for most customers.
Beds
Despite the abundance of positive feedback, some guests noted inconsistencies. A few found the beds too soft or the mattresses worn and there were occasional mentions of the beds being saggy or stiff. Cleanliness seemed to be an issue for some with reports of unclean bedding and musty smells emanating from sofa beds or pull-out couches.
In general, though, the balance of feedback leans positive with many visitors appreciating the comfort of the beds. While not universal, this general comfort can play a significant role in making Hyatt Place San Juan a comfortable choice for travelers.
Cleanliness
However, it's important to note that experiences with housekeeping can be mixed. While many guests find their rooms squeaky clean, others mention inconsistencies in room servicing and cleanliness during their stay. Some areas, such as the floors and carpets, occasionally miss the mark with specific concerns about vacuuming and the general tidiness of hallways and bathrooms. These inconsistencies have led to some complaints, underscoring the need for improved housekeeping services.
Despite these occasional lapses, the hotel's overall clean atmosphere, combined with its friendly staff and convenient location, continues to appeal to travelers looking for a reliable and comfortable stay in San Juan. With a bit more attention to consistently maintaining room hygiene and public areas, Hyatt Place San Juan could further enhance its reputation as a top choice for both leisure and business travelers.
Staff
While most reviews focus on the positive aspects, a few note room for improvement, particularly regarding the efficiency and friendliness of the reception staff. However, these instances appear to be exceptions rather than the norm. Overall, the friendly and attentive nature of the staff significantly enhances the guest experience at Hyatt Place San Juan, making it a preferred choice for many travelers.
Wi-Fi
Gym
Pool
However, guests also voice some concerns, such as the pool being cold, needing better maintenance and occasionally being dirty. The pool bar services appear to be inconsistent with mentions of limited hours or being closed. Despite these minor issues, the pool remains a major attraction, providing an enjoyable and fun environment for both adults and children.
Family
Activities for children are a key highlight, particularly the kid-friendly pool and the expansive play area where little ones can have a great time. Guests frequently mention that their kids loved the pool and enjoyed it to the fullest, making it a major selling point for family travelers. The hotel's staff are noted for their friendliness and helpfulness, consistently enhancing the overall experience for both parents and children.
The property is particularly good for families and kids, offering a relaxing environment for parents while the young ones are entertained. The rooms are described as comfortable and clean with the overall ambiance being very family-oriented. The hotel also scores points for its convenient location near Old San Juan, making it easy for guests to explore the historic area via nearby bus transportation.
Celebrations such as birthdays and weddings seem to be well-accommodated here, indicating a strong service culture committed to making family gatherings memorable. Despite minor issues like weak WiFi, the general consensus is that Hyatt Place San Juan is a great spot for family stays with numerous guests expressing a desire to return.
Ultimately, Hyatt Place San Juan offers excellent amenities for children within a family-friendly setting, ensuring that both kids and parents can enjoy their stay in a welcoming environment close to key local attractions.
3 Star
Guests generally feel that the hotel lives up to its three-star rating, offering satisfactory services and facilities. Despite its age and some outdated aspects, the overall service quality and amenities provided align well with expectations for a three-star hotel.
However, some guests have noted specific areas needing improvement. Issues such as housekeeping services not adhering to schedule, additional charges for early check-in and broken amenities like TVs and WiFi have been reported. The pool areas also require more attention and the parking fee is considered excessively high. While there are some negative aspects, many visitors still find the hotel a great value for the price and would likely stay again.
Business
Accessible
Yes, Hyatt Place San Juan has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hyatt Place San Juan.
Yes, Hyatt Place San Juan welcomes dogs.
Yes, parking facilities are available at Hyatt Place San Juan.
Yes, Hyatt Place San Juan has a gym.
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