Additionally, guests have praised the hotel's location which offers easy access to beaches and local attractions. The staff has also received high praise for their friendliness and helpfulness throughout the stay. Guests have noted the cleanliness and modern amenities of the rooms, as well as the quality of the breakfast provided each morning. Overall, the Best Western Regina Elena is a top choice for travelers seeking a luxurious and relaxing stay in a beautiful location.
Hotel Metropole has garnered widespread acclaim from its guests for various aspects of the hotel, delivering an exceptional experience across all categories. The hotel's prime location, a short walk from the center of Santa Margherita and close to the train station and beach, makes it an ideal base for exploring the area, including Portofino. Guests find the setting picturesque with stunning sea views and easy access to local amenities, bars and restaurants. The well-kept gardens and private beachfront add to the serene atmosphere.
Breakfast at Hotel Metropole is frequently highlighted as a standout feature, offering a generous, varied and high-quality spread that caters to diverse tastes. Served on a flowered terrace or veranda with sea views, the breakfast experience is often described as delightful and superb, enhanced by the attentive staff.
The hotel's restaurant also receives praise, particularly for its dinner offerings. Guests commend the excellent cuisine, reasonable pricing and variety of dishes available, including good vegetarian options. The family-run atmosphere with the owner actively involved in service, adds to the dining experience's charm.
The rooms at Hotel Metropole offer a blend of comfort and modernity, noted for their cleanliness, spaciousness and scenic views. Though a few guests mention some rooms needing renovation, the general sentiment is positive with mentions of effective daily cleaning and amenities like balconies or gardens enhancing the stay.
Cleanliness is a consistent theme in guest reviews with many describing the hotel as spotlessly clean and well-maintained. The staff's dedication to maintaining high standards of cleanliness contributes to a comfortable and welcoming environment.
The exceptional staff at Hotel Metropole significantly enhance the overall guest experience. Described as friendly, helpful and professional, the staff's attentiveness and kindness leave a lasting positive impression. This high level of service extends to all areas of the hotel, including the beach and dining areas.
The hotel's spa is another highlight, praised for its relaxing and therapeutic atmosphere, along with stunning facilities like the indoor pool, sauna and gym. Despite being described as small by some, the spa's enchanting qualities and professional, friendly staff make it an exceptional feature.
Guests also appreciate the pool facilities, enjoying the heated seawater outdoor pool and the saltwater indoor pool. The excellent views and magical ambiance of the pool area further enhance the leisure experience.
The private beach area affiliated with the hotel is lauded for its comfort and exclusivity. Guests enjoy the direct access, lovely paths through the gardens, excellent beach service and the picturesque view of the bay.
While the on-site parking is secure and professionally managed, some guests find the parking fee high and mention occasional access difficulties. Despite these concerns, the parking service is generally well-regarded.
Families find Hotel Metropole particularly welcoming with amenities and services catering to those traveling with children. The hotel's accommodating staff and prime location make it a pleasant choice for families, though it is also popular among elderly Italian couples.
Guests' opinions on the beds are mixed with many finding them comfortable and praising the quality of the mattresses. However, some guests note issues with firmness and the quality of the pillows.
Hotel Metropole exudes an atmosphere of luxury with many guests comparing its quality and service to that of a 5-star hotel. The beautiful structure, well-maintained gardens, excellent cuisine and exceptional service collectively create a pleasantly luxurious ambiance, ensuring a memorable stay.
Overall, Hotel Metropole stands out for its prime location, exceptional service and high-quality amenities, making it a top choice for travelers seeking comfort, convenience and a touch of luxury.
Hotel Continental, nestled along the stunning Ligurian coast, garners high praise for its spectacular location. The hotel offers breathtaking panoramic views of Santa Margherita Ligure and direct access to a pristine private beach. Its proximity to key attractions like Portofino and Cinque Terre, along with convenient transport links, makes it an ideal base for exploration. The beautiful sea views from the rooms, well-maintained garden and inviting seafront terraces contribute to an idyllic and relaxing atmosphere.
The hotel's dining experiences also receive enthusiastic acclaim. Breakfast is hailed for its exceptional variety and quality, featuring sweet and savory options, fresh fruits and traditional Italian sweets, all enjoyed on a terrace with stunning sea views. Dinner at the beachfront restaurant impresses with fresh, delicious dishes and an ever-changing menu. The service is frequently described as perfect with friendly and attentive staff ensuring a memorable experience. Guests particularly rave about specific dishes like pesto lasagna and lamb.
Cleanliness throughout the hotel is consistently praised, from the modern rooms to the tidy common areas and well-cared-for gardens. This high standard of hygiene extends to the dining areas as well, ensuring guests enjoy their meals in a spotless environment. The staff at Hotel Continental are highlighted for their friendliness, professionalism and attentiveness, contributing to a welcoming and pleasant stay.
The hotel's rooms receive mixed reviews, though many guests commend their comfort and cleanliness. Beautiful balconies with stunning sea views add a special touch for many, although some guests note issues with room size, outdated decor and noise. Despite these criticisms, the overall sentiment remains positive due to the hotel's excellent amenities and services.
The spa and gym offer additional benefits with many guests appreciating the well-equipped facilities and beautiful settings. However, some areas like the spa's accessibility and the gym's equipment maintenance do have room for improvement. The hotel's beach stands out for its cleanliness, private setting and beautiful surroundings, although additional costs for some amenities are noted.
Parking at Hotel Continental is appreciated for its availability and efficient valet service, although feedback on pricing varies. Overall, the combination of a prime location, excellent dining, top-notch cleanliness and friendly staff makes Hotel Continental a favored choice for travelers seeking a memorable and enjoyable stay amidst picturesque surroundings.
Splendido, A Belmond Hotel, Portofino is a luxurious hotel that offers breathtaking views of Portofino from every corner. The location is considered the best in Portofino and the hotel's shuttle service makes it easy to get to the port. The rooms are beautifully decorated and offer excellent views of the sea with spacious junior suites and classic rooms available. The staff is highly praised for their efficient, friendly and professional service with specific mentions given to Vladimir, Daniele and Luca. The pool is a standout feature with guests using words like "fabulous" and "wonderful" to describe it. Overall, Splendido, A Belmond Hotel, Portofino is an exceptional and fabulous hotel that offers an unforgettable experience.
The hotel faces the bay of Rapallo at the popular Portofino coast. It is the only luxury hotel on this part of the Italian Riviera and offers luxuriously designed suites, an in-house spa, bars, restaurants, a beach club and event venues to host your meeting, wedding or party. The hotel also has a summer restaurant, the Eden Roc Lounge & Restaurant open at lunch and for dinner.
Summary of reviews
Overall, Excelsior Palace Portofino Coast provides an excellent five-star experience with exceptional service from friendly staff. Despite the hotel showing some age, it is very well managed and offers superb facilities and services for a comfortable and memorable vacation. The rooms are simply perfect, although the double beds may not be the most comfortable. Guests leave with an unforgettable and positive impression of this luxurious hotel.
Hotel Astoria, located in the heart of Rapallo, is celebrated for its spectacular seaside location and panoramic views of the Rapallo Italian Riviera. Guests appreciate its closeness to the historic center with an array of restaurants, shops and cafés, as well as its easy access to major transport links, making it perfect for exploring nearby attractions such as Portofino and the Cinque Terre. Despite its central location, the hotel maintains a tranquil atmosphere, often mentioned for its serene environment and convenient parking facilities.
The breakfast at Hotel Astoria stands out for its variety and quality, featuring a diverse range of both sweet and savory options, including fresh fruits, cheeses, meats, croissants, pancakes and smoked salmon. The breakfast experience is enhanced by attentive and friendly service and there's a keen effort to cater to specific dietary needs, including gluten-free options. Though there are minor suggestions for additional variety and more homemade pastries, the overall feedback is highly positive.
Rooms are commended for their cleanliness, comfort and functionality. Many guests delight in the sea views and spacious terraces and though some rooms are on the smaller side, they are praised for their neatness and comprehensive amenities. The bathrooms receive particular accolades for their excellent condition and cleanliness. Efforts to modernize have been noted with renovated rooms and contemporary features enhancing the stay. Soundproofing ensures a restful night even in the bustling location, contributing to the high rating of the rooms.
Cleanliness across the hotel is consistently highlighted with rooms and common areas frequently described as immaculate. The housekeeping standards ensure a comfortable and hygienic stay, further enhanced by strict adherence to Covid-19 protocols, which reassures guests about their safety.
The staff at Hotel Astoria are often praised for their friendliness, professionalism and exceptional service. Specific staff members receive shoutouts for their outstanding assistance with many guests appreciating the personal touch and dedication to accommodating their needs.
The spa adds a touch of luxury to the experience with guests enjoying the private, well-equipped and clean facilities. The offerings, including massages and saunas, provide a relaxing retreat with a romantic and holistic ambiance, making it a standout feature.
Despite some mixed reviews about the WiFi and parking experiences, the majority of guests found the WiFi reliable and the parking convenient, albeit with some tight spots and additional costs. The parking services, including valet options, were appreciated for their ease and cleanliness.
Hotel Astoria proves to be an excellent choice for families, business travelers and those seeking a comfortable and enjoyable stay. Families appreciate the hotel's family-friendly rooms and welcoming atmosphere, while business travelers benefit from the business center and professional service. The comfortable and well-maintained beds also contribute to a restful night's sleep, enhancing the overall positive guest experience.
While there are occasional critiques regarding the four-star rating with some guests feeling that certain aspects fall short, the hotel's low price for its rating and the overall quality of service make it appealing for budget-conscious travelers. Overall, Hotel Astoria is recommended for its exceptional location, comprehensive amenities, cleanliness and warm hospitality, making it an ideal retreat on the Italian Riviera.
Hotel Riviera receives high praise from guests for its exceptional location, ideally placed directly across from the waterfront with stunning sea views and just steps away from the beach, promenade, cafes, shops and historical sites of Rapallo. The strategic placement also provides easy access to the old town, train station and other transport links, enhancing convenience for travelers. Additionally, the charming old building further adds to the hotel's appeal.
Guest feedback on breakfast is more mixed but generally leans positive. Many appreciated the wide variety and quality of options, including gluten and lactose-free choices, served in a room with a sea view. While some did note that popular items could run out before service ended and there were requests for greater variety and better management, the friendly staff during breakfast service were often highlighted as a positive aspect.
Rooms at Hotel Riviera are spacious and clean, often featuring breathtaking sea views and a classic or retro decor. However, some updates and renovations could improve the overall experience; several reviews mentioned dated furniture and bathrooms as well as the need for better soundproofing and air conditioning. The cleanliness of the rooms generally receives good marks, although some guests encountered issues with inadequate cleaning.
The staff are frequently commended for their friendliness, efficiency and willingness to assist. Specific individuals, such as receptionists Irene and Emanuel, were noted for their exceptional service, along with the night staff and the cleaning team. These positive interactions significantly contributed to the overall guest experience.
As for the beds, opinions are divided. Some guests found them comfortable, but many reported issues with hard mattresses and thin pillows. The quality of bedding was another area of concern with some describing it as old and poorly fitting.
Overall, Hotel Riviera offers a welcoming and comfortable stay with its excellent location, friendly staff and clean, spacious rooms. While some areas, such as breakfast variety and bed comfort, could use improvement, the hotel’s positive attributes make it a popular choice for visitors to Rapallo.
Europa Hotel Design Spa 1877, located in the heart of Rapallo, is highly praised for its strategic and scenic location, providing convenient access to the seafront, city center, train station and various local attractions including Rapallo Castle and the marina. The hotel's proximity to popular destinations like Cinque Terre and Genoa enhances its appeal, making it an ideal base for exploring the Ligurian coast. Despite minor disruptions from occasional road works, the hotel's prime position and tranquil setting consistently earn commendations from guests.
The hotel's dining experiences receive positive reviews with the breakfast buffet often appreciated for its variety and quality, although there are some areas identified for improvement. Guests enjoy dining on the terrace and the availability of gluten-free options adds a thoughtful touch. The on-site restaurant is celebrated for its delicious cuisine, superior service and pleasant ambiance, particularly when dining on the spacious terrace with live music adding to the charm.
Rooms at Europa Hotel Design Spa 1877 are generally well received, noted for their cleanliness, comfort and spaciousness. The beds are frequently highlighted as exceedingly comfortable, contributing to a restful stay. While some rooms and bathrooms need updating and maintenance, the overall stylish and chic atmosphere of the hotel, along with well-maintained common areas, adds to its appeal.
Cleanliness is another strong point with many guests praising the spotless rooms and well-kept facilities, despite occasional lapses in room maintenance and cleaning. The housekeeping staff’s efforts are appreciated, reflecting the hotel’s commitment to hygiene.
The staff at Europa Hotel Design Spa 1877 receive high marks for their friendliness, professionalism and multilingual capabilities. Specific staff members are often commended for their exceptional service, contributing to a positive and welcoming guest experience, despite occasional moments of being overwhelmed.
The hotel offers free Wi-Fi, but the connectivity and signal strength need improvement with several guests noting issues with reliability and reception, particularly in the rooms. The beachfront accessibility is a significant advantage with the hotel located only a short walk from the nearest beaches and ferry services, allowing guests to enjoy both vibrant city life and tranquil seaside relaxation.
Beds are generally comfortable with many appreciating the spacious and soft bedding, although some find the configuration of two single mattresses joined together less ideal. Pillows receive mixed reviews with some guests finding them uncomfortable.
While the hotel provides many enjoyable aspects and some guests return for repeat stays, it occasionally falls short of the four-star expectations, particularly in terms of room upkeep, decor and breakfast offerings. Despite these areas for improvement, the overall experience at Europa Hotel Design Spa 1877 is generally positive, highlighted by its excellent location, comfortable accommodations and commendable staff service.
Grand Hotel Bristol Spa Resort by R Collection Hotels is highly praised for its prime and picturesque location, offering splendid views of the lake and sea. Perched on a hill with stunning vistas of the Gulf, it provides a tranquil yet accessible escape, just a 15-minute walk from the heart of Rapallo. Guests appreciate the hotel's convenient proximity to key attractions like Portofino and Cinque Terre, as well as its seamless transport options including a nearby bus stop and ample parking facilities with special perks like free outdoor parking and charging stations for electric cars.
Guests commend the resort's exceptional cleanliness, meticulous housekeeping and luxurious feel. Rooms are spacious, well-appointed and often come with enchanting sea and lake views, adding a touch of elegance to the stay. The comfort of the rooms, bolstered by adjustable air conditioning and amenities such as coffee machines and soft drinks, enhances the overall experience, though bed comfort receives mixed feedback.
The breakfast experience at the resort stands out for its variety, quality and stunning sea views from the breakfast terrace. Guests highlight the comprehensive and fresh buffet selection, along with attentive and polite service, contributing to a delightful start to the day. While occasional inconsistencies are noted, the overall consensus remains highly positive.
Dining at the resort is a mixed experience with the Le Cupole restaurant receiving high praise for its gourmet quality and exemplary service and the rooftop restaurant being lauded for its incredible views and high-class dining. However, some guests point to slow service and a lack of menu variety in other dining areas. Nevertheless, the positive aspects of the fine dining experiences significantly enhance the hotel’s luxury appeal.
The hotel's spa receives rave reviews for its top-notch facilities, cleanliness and panoramic views, offering a pampering and relaxing retreat with features like heated pools, saunas and sensory showers. The pool area also garners acclaim for its beauty, comfortable sun loungers and breathtaking views, though occasional issues with cleanliness and heating are mentioned.
The staff at Grand Hotel Bristol Spa Resort are frequently highlighted as a standout feature, known for their warmth, professionalism and attentive service. Many guests feel that the staff's efforts contribute significantly to the hotel’s five-star reputation. The resort's overall service quality, combined with its outstanding amenities and breathtaking location, makes it a memorable and luxurious choice for travelers.